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Author : Ross L. Chapman
Publisher :
ISBN 13 :
Total Pages : 19 pages
Book Rating : 4.:/5 (223 download)
Download or read book Strategic Quality Management and Financial Performance Indicators written by Ross L. Chapman and published by . This book was released on 1997 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : M. Zairi
Publisher : Springer Science & Business Media
ISBN 13 : 9401113025
Total Pages : 322 pages
Book Rating : 4.4/5 (11 download)
Download or read book Measuring Performance for Business Results written by M. Zairi and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.
Author : Malcolm Smith
Publisher : SAGE
ISBN 13 : 9781412907644
Total Pages : 316 pages
Book Rating : 4.9/5 (76 download)
Download or read book Performance Measurement and Management written by Malcolm Smith and published by SAGE. This book was released on 2005-04-09 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management accountancy has a dynamic role to play in the competitive strategy of modern global businesses. This book sets out key strategic principles and then assesses how management accountancy can affect and direct these strategies. Engaging case studies reveal how theories and concepts translate into real business practice. Throughout, the book emphasizes: - how accounting initiatives can trigger assessment and improvement of performance management - the importance of managerial decision making to good business practice - how today's management accountancy measures against current research Written for advanced undergraduate, postgraduate and MBA students taking courses on management accounting and performance measurement and management, the book will be also of interest to management and business consultants, professional accountants and accounting academics.
Author : Douglas C. Wood
Publisher : Quality Press
ISBN 13 : 0873898788
Total Pages : 239 pages
Book Rating : 4.8/5 (738 download)
Download or read book Principles of Quality Costs written by Douglas C. Wood and published by Quality Press. This book was released on 2013-01-09 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Author : Zhijun Lin
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1527518795
Total Pages : 471 pages
Book Rating : 4.5/5 (275 download)
Download or read book Strategic Costs of Quality Management Systems in Chinese Business Enterprises written by Zhijun Lin and published by Cambridge Scholars Publishing. This book was released on 2023-07-11 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: This monograph presents up-to-date research on contemporary developments in costs of quality (CoQ) management in the context of China’s business environment. The conceptual issues of strategic CoQ management are systematically examined in light of relevant literature on various industrial countries, particularly China. Current applications and experience of strategic CoQ management practices in some Chinese business enterprises are summarized based on field investigations and case studies. This book is particularly relevant for quality control and financial management professionals and senior business executives, helping them to comprehend the important role of strategic CoQ management, and to practically adopt it, in the enhancement of product and service quality and the improvement of business performance. This book will also serve as an informative source for academic and vocational training programs on quality management and CoQ management in both developed and developing countries.
Author : Robert S. Kaplan
Publisher :
ISBN 13 :
Total Pages : 9 pages
Book Rating : 4.:/5 (636 download)
Download or read book The Balanced Scorecard written by Robert S. Kaplan and published by . This book was released on 2005 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Tim Howarth
Publisher : Routledge
ISBN 13 : 1135165076
Total Pages : 348 pages
Book Rating : 4.1/5 (351 download)
Download or read book Construction Quality Management written by Tim Howarth and published by Routledge. This book was released on 2012-03-15 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for construction organizations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches. This textbook is written in line with the ISO 9001:2008 standard and provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice. The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include: business objectives – the stakeholder satisfaction methodology organizational culture and Health and Safety quality philosophy evaluation of organisational performance continuous quality improvement and development of a learning organization. The text should prove most useful to students on both undergraduate and postgraduate construction management or construction project management courses. It will also prove a valuable resource for practising construction managers and project managers.
Author : John Hawley Atkinson
Publisher : ASQ Quality Press
ISBN 13 :
Total Pages : 432 pages
Book Rating : 4.3/5 ( download)
Download or read book Linking Quality to Profits written by John Hawley Atkinson and published by ASQ Quality Press. This book was released on 1994 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gives directions for companies making quality improvement an element of financial performance, and discusses tools and methods linking quality and the bottom line in companies such as Xerox Corp., Heinz Co., and Westinghouse Electric Corp. Covers strategic quality planning, quality-based cost management, cost-driver analysis, and project selection,
Author : Mohamed Omran
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (13 download)
Download or read book Non-Financial Performance Measures Disclosure, Quality Strategy, and Organizational Financial Performance written by Mohamed Omran and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: We investigate the relationship between internal performance evaluation and the ability of external market participants to assess the effectiveness of management's quality strategy for a sample of 156 Australian manufacturing firms that link executive compensation to non-financial performance measures (NFPM).We find that for firms where management compensation is tied to non-financial performance measures, organizational financial performance, as measured by return on investment, has no significant direct association with the extent of disclosure of non-financial performance measures in the financial statements by Australian manufacturing firms. However, this suggests that the origination of a firm's non-financial performance measures indirectly and significantly affects the financial performance of an organization through the implementation of quality based strategy. Further, we find that manufacturing firms that place greater emphasis on quality strategy disclosed more information regarding non-financial measures in their annual reports, and that only for firms following a quality strategy, the disclosure of non-financial performance measures positively impact operating financial performance.
Author : Jobaire Alam
Publisher : GRIN Verlag
ISBN 13 : 3668653453
Total Pages : 20 pages
Book Rating : 4.6/5 (686 download)
Download or read book Strategic Quality & Systems Management written by Jobaire Alam and published by GRIN Verlag. This book was released on 2018-03-06 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2013 in the subject Business economics - Business Management, Corporate Governance, grade: B, Prifysgol Cymru University of Wales, language: English, abstract: The purpose of strategic management is to drive the business organization efficiently and effectively towards its goals and objectives. Operations management is an important area of strategic management which guides the quality performance of a company. In this assignment McDonald’s, UK has been chosen as the case study for analyzing five different tasks. This task includes understanding the role of operations management, understanding the importance of managing quality, planning a strategic quality change in McDonald’s, UK, being able to implement a strategic quality change in McDonald’s, evaluating the outcomes of a strategic quality change.
Author : Marco Sartor
Publisher : Emerald Group Publishing
ISBN 13 : 1787698033
Total Pages : 312 pages
Book Rating : 4.7/5 (876 download)
Download or read book Quality Management written by Marco Sartor and published by Emerald Group Publishing. This book was released on 2019-05-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Author : Amarjit Singh
Publisher : CRC Press
ISBN 13 : 1351457071
Total Pages : 1040 pages
Book Rating : 4.3/5 (514 download)
Download or read book Creative Systems in Structural and Construction Engineering written by Amarjit Singh and published by CRC Press. This book was released on 2017-11-22 with total page 1040 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of creative systems in structural and construction engineering taken from conference proceedings. Topics covered range from construction methods, safety and quality to seismic response of structural elements and soils and pavement analysis.
Author : John S. Oakland
Publisher : Taylor & Francis
ISBN 13 : 1317202961
Total Pages : 557 pages
Book Rating : 4.3/5 (172 download)
Download or read book Total Quality Management and Operational Excellence written by John S. Oakland and published by Taylor & Francis. This book was released on 2020-07-08 with total page 557 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
Author : Christian Madu
Publisher : Praeger
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.3/5 (91 download)
Download or read book Strategic Total Quality Management written by Christian Madu and published by Praeger. This book was released on 1995-04-10 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Total Quality Management is a new way of looking at quality. It views quality from corporate performance and product quality. Corporate performance is measured by the response of the firm to the emerging changes in its business environment. Increasingly, issues concerning the environment, business ethics and integrity are important and do affect the competitiveness and survivability of the firm. Quality must, therefore, take a more systemic or holistic definition. Also, with the increasing focus on product quality and many companies targeting six sigma or zero defect, product quality alone will not be enough of a competitive weapon for any one firm. Strategic Total Quality Management is based on a measure of quality as the overall performance of the firm. The book discusses all aspects of quality management from a strategic total quality management perspective. It starts with an introduction of this new philosophy of quality, and presents guidelines for its implementation and strategic framework to guide the practice of strategic total quality management. The importance of environmental quality planning is discussed and a chapter is presented on the role of statistics in strategic total quality management. The book then discusses leadership and paradigm innovation and how they influence visionary management and quality practice. An examination of the works of Deming and Juran is synthesized in the context of strategic total quality management. The book will be useful to quality practitioners who need to know of alternative views of quality, students who are constantly challenged by the emerging quality management philosophies, and researchers who need to explore in depth some of these concepts of quality.
Author : Becker Professional Education
Publisher : Becker Professional Education Ltd
ISBN 13 : 1785664611
Total Pages : 430 pages
Book Rating : 4.7/5 (856 download)
Download or read book ACCA Approved - P5 Advanced Performance Management (September 2017 to June 2018 exams) written by Becker Professional Education and published by Becker Professional Education Ltd. This book was released on 2017-04-15 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: ACCA Approved and valid for exams from 01 Sept 2017 up to 30 June 2018 - Becker's P5 Advanced Performance Management Study Text has been approved and quality assured by the ACCA's examining team.
Author : Naresh Makhijani
Publisher : John Wiley & Sons
ISBN 13 : 0470830336
Total Pages : 198 pages
Book Rating : 4.4/5 (78 download)
Download or read book Creating a Balanced Scorecard for a Financial Services Organization written by Naresh Makhijani and published by John Wiley & Sons. This book was released on 2011-07-20 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to tap the power of the balanced scorecard, for financial services organizations Designed to help financial services organizations build and implement the strategic management framework known as the balanced scorecard, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to ensure accountability, transparency, and risk management in your enterprise. The financial crisis revealed the many shortcomings of the industry, but with this book in hand you can make the most of the mistakes of the past to build a better, stronger business that balances both short- and long-term goals. Rich in the latest theoretical thinking and incorporating case studies that show the balanced scorecard system in action, the book covers both financial and non-financial performance perspectives in one comprehensive volume. Written by two leading practitioners with years of real-life experience, the book is the definitive step-by-step guide to implementing the balanced scorecard throughout your organization, aligning your whole business with your strategic goals. Includes everything you need to improve performance transparency, accountability, governance procedures, risk management, and more for financial services organizations of any kind Packed with expert advice and case studies that show the ideas presented in action Written by leading experts who have successfully implemented the balanced scorecard system in their own companies Accessible and in-depth, Creating a Balanced Scorecard for a Financial Services Organization is the book you need to improve your business.
Author : Stupak/Leitner
Publisher : CRC Press
ISBN 13 : 148227048X
Total Pages : 892 pages
Book Rating : 4.4/5 (822 download)
Download or read book Handbook of Public Quality Management written by Stupak/Leitner and published by CRC Press. This book was released on 2019-09-16 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
