The End of Marketing

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Publisher : Kogan Page Publishers
ISBN 13 : 0749497599
Total Pages : 241 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis The End of Marketing by : Carlos Gil

Download or read book The End of Marketing written by Carlos Gil and published by Kogan Page Publishers. This book was released on 2019-10-03 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: American Book Fest Best Book Awards 2020 - Marketing and Advertising category WINNER: NYC Big Book Award 2020 - Business: Small Business and Entrepreneurship category WINNER: BookAuthority Best New Book to Read in 2020 - Social Media Marketing category FINALIST: Business Book Awards 2020 - International Business Book category Social networks are the new norm and traditional marketing is failing in today's digital, always-on culture. Businesses across the world are having to face up to how they remain relevant in the choppy waters of the digital ocean. In an era where a YouTube star gets more daily impressions than Nike, Coca-Cola and Walmart combined, traditional marketing as we know it is dead. The End of Marketing revolutionizes the way brands, agencies and marketers should approach marketing. From how Donald Trump won the American presidency using social media and why Kim Kardashian is one of the world's biggest online brands, through to the impact of bots and automation, this book will teach you about new features and emerging platforms that will engage customers and employees. Discover bold content ideas, hear from some of the world's largest brands and content creators and find out how to build smarter paid-strategies, guaranteed to help you dominate your markets. The End of Marketing explains that no matter how easy it is to reach potential customers, the key relationship between brand and consumer still needs the human touch. Learn how to put 'social' back into social media and claim brand relevancy in a world where algorithms dominate, organic reach is dwindling and consumers don't want to be sold to, they want to be engaged.

Digital and Social Media Marketing

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Author :
Publisher : Taylor & Francis
ISBN 13 : 1317422120
Total Pages : 346 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Digital and Social Media Marketing by : Aleksej Heinze

Download or read book Digital and Social Media Marketing written by Aleksej Heinze and published by Taylor & Francis. This book was released on 2016-11-18 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital and Social Media Marketing: A Results-Driven Approach is an exciting new industry-led, research-informed and results-driven guide to digital commerce. Its examples draw from SMEs and from Europe to offer a unique perspective for those learning about digital marketing and, having been developed in close collaboration with the Search Engine Marketing Trade Association (SEMTA), it is a reliable source of prevailing industry standards for practitioners at the cutting edge of their trade. Unlike other digital marketing texts, this accessible textbook gives special consideration to the ethical challenges raised by an increasingly digital world. Equally unique is the book’s Digital Business Maturity Model, which offers organisations a clear roadmap for understanding their relative levels of technology adoption. Embracing the true spirit of Digital and Social Media Marketing, the book will be the first of its kind in this field with digital learning materials, case studies and exercises available in a supporting Massive Open Online Course (MOOC). The MOOC will enhance learners’ experience and create an interactive international learning community. This book will provide a hands on, accessible and user friendly platform to turn skills and knowledge into strategic advantage. Ideal for postgraduate learners, instructors interested in providing a unique and up-to-date learning experience and for SMEs and practitioners aiming to be at the cutting edge of Digital and Social Media Marketing.

Social Media Marketing

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Author :
Publisher : Pearson Educacion
ISBN 13 : 9780133125115
Total Pages : 244 pages
Book Rating : 4.1/5 (251 download)

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Book Synopsis Social Media Marketing by : Tracy L. Tuten

Download or read book Social Media Marketing written by Tracy L. Tuten and published by Pearson Educacion. This book was released on 2013 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The social media content that students and their future employers need to have. Tuten/Solomon is the first social media marketing textbook that focuses on showing students how social media fits into the marketer's toolbox.

Ultimate Guide to Social Media Marketing

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Author :
Publisher : Entrepreneur Press
ISBN 13 : 1613084323
Total Pages : 267 pages
Book Rating : 4.6/5 (13 download)

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Book Synopsis Ultimate Guide to Social Media Marketing by : Eric Butow

Download or read book Ultimate Guide to Social Media Marketing written by Eric Butow and published by Entrepreneur Press. This book was released on 2020-08-18 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create Focused Social Media Campaigns Tailored to Your Business Ultimate Guide to Social Media Marketing takes readers through a 360-degree perspective of social media marketing in businesses, from strategy to tactics, from organic to paid, from B2B to B2C, encompassing all of the current networks. Topics include: Why businesses need to embrace social media marketing Understanding today’s social networks from big ones like Facebook and YouTube to emerging platforms Learning how to craft your business’s social media strategy using today’s formats How to leverage images and video in your social media outreach Leveraging chat bots, paid social media, and influencer marketing Building your business social marketing team Measure your social media outreach progress and improve your performance over time

Social Media Marketing for the Future

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Author :
Publisher : Independently Published
ISBN 13 : 9781729136515
Total Pages : 110 pages
Book Rating : 4.1/5 (365 download)

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Book Synopsis Social Media Marketing for the Future by : J. E. Ford

Download or read book Social Media Marketing for the Future written by J. E. Ford and published by Independently Published. This book was released on 2018-10-22 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media marketing is not an option anymore. Your customers--no matter who they are--expect you to reach them the way they communicate. The vast majority of companies have inadequate social media marketing strategies. Most companies are playing catch-up with current digital marketing trends and their strategies will be outdated by the time the company has mastered them. To successfully market on social media, you need to be prepared for the future. Social media changes rapidly and frequently.

Social Media Marketing

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Author :
Publisher : SAGE
ISBN 13 : 1529738016
Total Pages : 561 pages
Book Rating : 4.5/5 (297 download)

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Book Synopsis Social Media Marketing by : Tracy L. Tuten

Download or read book Social Media Marketing written by Tracy L. Tuten and published by SAGE. This book was released on 2020-11-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: **Winner of the TAA 2017 Textbook Excellence Award** "Social Media Marketing deserves special kudos for its courage in tackling the new frontier of social media marketing. This textbook challenges its readers to grapple with the daunting task of understanding rapidly evolving social media and its users." TAA Judges Panel The market leading and award winning text on social media marketing has been fully updated for this fourth edition. With a balance of essential theory and practical application, the text has been been thoroughly revised to reflect the latest developments in social media marketing research and practice. 11 new case studies have been added to the ′Case Zone′, including TikTok, LEGO, Nespresso and Puma. A student-engaging case study now runs throughout the entire textbook looking at the US based company Kombucha 221 BC to help develop understanding of each chapter. The book is complemented by a companion website that offers valuable additional resources for both instructors and students, including author videos discussing key social media marketing ideas and concepts, author-selected YouTube video playlists, additional case studies, further weblinks, PowerPoint slides and Testbank. A must-have text for those studying social media marketing.

Social Media Marketing 2020

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Author :
Publisher :
ISBN 13 : 9781952559273
Total Pages : 238 pages
Book Rating : 4.5/5 (592 download)

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Book Synopsis Social Media Marketing 2020 by : Chase Barlow

Download or read book Social Media Marketing 2020 written by Chase Barlow and published by . This book was released on 2020-05-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you have always wanted to use social media for your marketing purposes, but have always felt lost, then keep reading... Are you sick and tired of not being able to use the world's most valuable marketing platforms? Do you want to say goodbye to throwing away money in ineffective marketing plans and discover something that works for you? If so, then you've come to the right place. Two manuscripts in one book: Social Media Marketing: An Essential Guide to Building a Brand Using Facebook, YouTube, Instagram, Snapchat, and Twitter, Including Tips on Personal Branding, Advertising and Using Influencers Instagram Marketing: Unlock the Secrets to Using this Social Media Platform for Personal Branding, Growing Your Small Business and Connecting with Influencers Who Will Grow Your Brand Making social media work for your marketing purposes does not have to be difficult, even if you've tried to hire a social media specialist who bombards you with terminology and rarely brings about results. In fact, it is easier than you think. In part 1 of this book you will discover: The top social media trends of 2020 and the changes to expect Which platform will work best for you How to know and grow with your audience How to use Facebook, YouTube, Twitter, Instagram, and Snapchat The top 7 social media tools for 2020 ... and much, much more! In part 2 of this book you will learn: The Instagram changes you need to know to stay one step ahead Why you're missing out by not having a proper Instagram presence and the 6 best ways to use stories to build your brand How to use hashtags to your advantage (the right way) Creating consistent content (that converts) How to sell your products on Instagram How Instagram advertising is different from other platforms and what to do to run ads effectively The little-known secrets to leveraging other users with a massive fan following to skyrocket your own success on Instagram The future of influencer marketing so you can always be ahead of the curve Take a second to imagine how you'll feel once you see the fruits of your labor, and how your family and friends will react when you show them how well you've been able to make social media work for you! So even if you are completely new to the game, you can achieve success with the knowledge you'll get from this book. If you have a burning desire to leverage social media platforms and make them work for you and your success, then scroll up and click "add to cart."

Social Media Marketing

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Author :
Publisher :
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.6/5 (432 download)

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Book Synopsis Social Media Marketing by : Philip Kotler

Download or read book Social Media Marketing written by Philip Kotler and published by . This book was released on 2020-05-04 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ranked among the best marketing/advertisement books in the world by Bookauthority Here comes the 4th edition of the global bestseller 'Social Media Marketing' by marketing guru Philip Kotler, Svend Hollensen and Marc Opresnik. Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past. This completely revised and extended fourth edition of this guide, chosen by Bookauthority as one of the best marketing/advertising books in the world, leads readers through the maze of communities, platforms, and social media tools so that they can better decide which tools to use, and how to use them most effectively. For beginners overwhelmed by too many choices as well as experienced professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery. Reviews 'This book is an indispensable guidance for 21st century professional marketers, who seek to leverage social media to win in consumer communication.' Kohzoh Takaoka, President & CEO, Nestlé Japan Ltd. 'This is the book that will help you master social media, the indispensable element in every marketing program.' Al Ries, Chairman, Ries & Ries 'This book is a comprehensive treatment of social media marketing where the principles and strategies laid out for the executives could result in a significant profitable growth for many firms.' V Kumar, Ph.D., Richard and Susan Lenny Distinguished Chair, & Regents' Professor of Marketing, Georgia State University, USA 'This guide provides a solid, succinct overview of social media, practical tips which marketers can feed into their social media strategies and which researchers can use to further understand the phenomena they study in the social media context.' Dr. Violetta Wilk, Ph.D., Researcher and Lecturer in Marketing, Edith Cowan University, Perth, Australia The authors Philip Kotler is the S. C. Johnson & Son Distinguished Professor of International Marketing at Northwestern University's Kellogg School of Management, and one of the world's leading authorities on marketing. His writing has defined marketing around the world for the past decades. Philip Kotler is the recipient of numerous awards and honorary degrees and is widely considered as the 'Father of Modern Marketing'. Svend Hollensen is an Associate Professor of International Marketing at the University of Southern Denmark. He is the author of globally published textbooks and several articles in well-recognised journals. Svend Hollensen has also worked as a consultant for several multinational companies, as well as global organizations like the World Bank. Marc Opresnik is a Distinguished Professor of Marketing at the Technische Hochschule Lübeck and Member of the Board of Directors at SGMI Management Institute St. Gallen. He is Chief Research Officer at Kotler Impact Inc. and a global co-author of marketing legend Philip Kotler. With his many years of international experience, Marc Opresnik is one of the world's most renowned marketing, management and negotiation experts.

Digital and Social Media Marketing

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Author :
Publisher : Springer Nature
ISBN 13 : 3030243745
Total Pages : 337 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis Digital and Social Media Marketing by : Nripendra P. Rana

Download or read book Digital and Social Media Marketing written by Nripendra P. Rana and published by Springer Nature. This book was released on 2019-11-11 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.

Digital Marketing 2020

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Publisher :
ISBN 13 : 9781076031402
Total Pages : 146 pages
Book Rating : 4.0/5 (314 download)

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Book Synopsis Digital Marketing 2020 by : Danny Star

Download or read book Digital Marketing 2020 written by Danny Star and published by . This book was released on 2019-06-28 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author Danny Star shares his insights on Digital Marketing as it enters a new decade. As a career-long digital marketer, he discusses various tried and true methods that he has used to grow his business as well as the businesses of countless business clients who have come to him for their digital marketing strategies. Mr. Star covers a wide range of topics such as SEO, social media, online advertising, email marketing, Amazon, eCommerce, and so much more. Each chapter introduces to first-timers how certain systems work, and also provides with an objective list of pro's and con's, and even tips on when to deploy certain methods. Star has long been a coveted one-on-one consultant but has now shifted gears towards teaching and speaking to business owners and professionals looking to get into the business.

Social Media Marketing 2020

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Author :
Publisher : Independently Published
ISBN 13 : 9781673911930
Total Pages : 108 pages
Book Rating : 4.9/5 (119 download)

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Book Synopsis Social Media Marketing 2020 by : Stephan Anderson

Download or read book Social Media Marketing 2020 written by Stephan Anderson and published by Independently Published. This book was released on 2019-12-10 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people have discovered creative methods to earn money using the internet. A "money-making" technique that is currently popular today is the influencer marking through personal branding on social media. But why a simple platform like Instagram and an effort-intensive platform like YouTube? You may ask that. That is because these platforms get maximum share and engagement. That engagement quickly turns into leads and sales. There are certain things to learn, certain things to tweak and certain hidden secrets that only the pros know. That book will tell you all that so that your start is explosive. You know how they say - well begun is half done! Here's what you'll find: Here's what you'll find: How to build your personal brand Influencer marketing: understanding the basics Why do you have to use Instagram and Youtube? How to monetize your Influencer Instagram profile Tips for nailing your personal brand And more ... Buy your copy now and start building your Personal Brand on Instagram and YouTube!

Social Media Marketing,3 Books in One

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Author :
Publisher :
ISBN 13 :
Total Pages : 528 pages
Book Rating : 4.6/5 (732 download)

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Book Synopsis Social Media Marketing,3 Books in One by : Dave Miller

Download or read book Social Media Marketing,3 Books in One written by Dave Miller and published by . This book was released on 2020-08-10 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to make real money by selling? Do you want to become the next TikTok, Instagram, or Youtube influencer and make money on this such crazy new platform? Are you a brand manager or a business owner looking to expand your market and advertise on Social media? Do you share the content, but it is difficult to go viral? Do you really want many followers and engagement? Are you a manager or business owner and looking to reach the most potential clients?Do you want to learn the skill right now? Social media platforms are like fashion, and now is a turn of TikTok. The Tiktok social media stage has seen touchy development in the course of the most recent two years. TikTok lets users shoot, edit, and share short video recordings. Instagram and YouTube are the pillars of the influencer marketing It presently has more than 500 million clients that are frantic for the sake of entertainment and energizing content, and this is a massive open door for you to advance your business. To be useful on Social, you have to know how the stage functions and how the user interfaces with one another. This guide includes three books and will disclose all you have to know about to make fruitful marketing efforts. I have endeavored to provide you with everything that you have to know to utilize Social Media to showcase your business effectively. You will discover that various organizations and associations have just utilized Social media to get the word out. What they have done isn't advanced science, and you can reproduce their prosperity without any problem. If you're struggling with Social and find a way to get money with this, Inside this book, you will find how to transform your life, make money and go viral! Scroll up, click on "Buy Now with 1-Click", and Get Your Copy Now!

Social Media Marketing For Dummies

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Publisher : John Wiley & Sons
ISBN 13 : 1118985532
Total Pages : 432 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Social Media Marketing For Dummies by : Shiv Singh

Download or read book Social Media Marketing For Dummies written by Shiv Singh and published by John Wiley & Sons. This book was released on 2014-12-15 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fast and easy way to get the most of out social media marketing Sharing the wisdom of social media voices Shiv Singh and Stephanie Diamond on the latest approaches to social media marketing, Social Media Marketing For Dummies presents the essence of planning, launching, managing, and assessing a social media marketing campaign. In an easy-to-read style that is perfect for time-pressed marketers, this essential guide covers all the newest and time-tested trends in social media, including reaching your audience via mainstream platforms; getting social with existing web properties like a company site, blog, mobile tools, and advertising; making the most of Facebook, Twitter, Google+, LinkedIn, and others; launching a campaign and developing a voice; reaching your audience on key and niche platforms, and embracing influencers; and much more. Social media marketing is a highly-effective way to make a big bang without spending big bucks—and it's an easy, way to enlarge your audience, reach your customers, and build your business. With the indispensable tools in this new edition of Social Media Marketing For Dummies, you'll find everything you need to make the most of low-cost, timely online marketing strategies that resonate with consumers and make your brand and business viable in a saturated market. Gives you an overview of your social media marketing choices Covers giving social license to employees and metrics Provides the latest trends in social media marketing Includes tips on creating a social media marketing campaign, avoiding common mistakes, and key resources If you're a busy marketer, small business owner, or entrepreneur looking to reach new markets with social media marketing initiatives, this hands-on, friendly guide has you covered.

Social Media Marketing Workbook

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Author :
Publisher :
ISBN 13 : 9781539598145
Total Pages : 456 pages
Book Rating : 4.5/5 (981 download)

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Book Synopsis Social Media Marketing Workbook by : Jason McDonald

Download or read book Social Media Marketing Workbook written by Jason McDonald and published by . This book was released on 2020 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Social Media Campaigns

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Author :
Publisher : Routledge
ISBN 13 : 1317312872
Total Pages : 195 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Social Media Campaigns by : Carolyn Mae Kim

Download or read book Social Media Campaigns written by Carolyn Mae Kim and published by Routledge. This book was released on 2016-05-26 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media has ushered in a new era of communication between organizations and key stakeholders. This text guides readers through a four-step process of developing a robust social media campaign. Covering the latest industry standards and best practices to engage digital audiences through social listening, strategic design, creative engagement and evaluation, each chapter also includes expert insights from social media professionals. Focusing on principles rather than a specific platform, this is a text dedicated to developing social media competency that can adapt to any organization or environment.

Social Media Marketing All-in-One For Dummies

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0470932996
Total Pages : 848 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Social Media Marketing All-in-One For Dummies by : Jan Zimmerman

Download or read book Social Media Marketing All-in-One For Dummies written by Jan Zimmerman and published by John Wiley & Sons. This book was released on 2010-08-26 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt: Face Facebook, link up with LinkedIn, and tweet with Twitter using this all-in-one guide! Marketing your business through social media isn't rocket science. Here's how to apply the marketing savvy you already have to the social media your prospects are using, helping you get and keep more customers, make more sales, and boost your bottom line. Find the business side — explore the variety of social media options and research where your target audience hangs out Collect your tools — discover ways to simplify posting in multiple locations and how to monitor activity Establish your presence — start a blog or podcast to build a following Follow and be followed — find the right people to follow on Twitter and get them to follow you Fan out — showcase your company with a customized Facebook business page Follow up — use analytics to assess the success of your social media campaign Open the book and find: Tips for finding your target market Important legal considerations Step-by-step guidance for setting up a campaign Lots of helpful technology tools Blogging and podcasting advice How to make Twitter pay off for your business Tools for analyzing your success in each medium When to move forward and when to pull back

Social Media Marketing 2020

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Author :
Publisher : Independently Published
ISBN 13 : 9781096028314
Total Pages : 115 pages
Book Rating : 4.0/5 (283 download)

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Book Synopsis Social Media Marketing 2020 by : Jaimason Bixley

Download or read book Social Media Marketing 2020 written by Jaimason Bixley and published by Independently Published. This book was released on 2019-04-27 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you an entrepreneur that wants to use social media marketing to get the word out about your business online? You need an overview of what's out there so that you don't misstep in 2020.Social media changes every other day. It's hard enough running a business without having to wonder what to do on your social platforms constantly. Luckily, there are ways you can boil things down, and focus on key high-earning processes that make SMM lucrative. In Social Media Marketing 2020, I get right to the heart of boosting your business through platforms like Facebook, YouTube and Instagram. I'll help you understand which metrics to measure, and show you how to put together a winning content strategy for more customers, more often!In this step-by-step guide you'll find out: *How to use Facebook, YouTube and Instagram for super-powered marketing*How to develop a working social media marketing strategy*About the secret insights hidden in monitoring and listening online*Which social channels to invest in, and which to run away from*How to target the best customers and build real relationships*What your competition is doing and how to outstrip themWith so much information out there, you need a guide that gives it to you straight. You'll come away with a plan and a set of strategies that will drastically boost your online business.Invest in social media marketing to accelerate your business growth, income and reach. It's up to you to take this information and change your life. Start now!Get the latest strategies on SMM with this practical guide. Get the book, make those sales!Chapter 1 Excerpt "Social Media Marketing 2020 : The Ultimate Guide to Boosting Your Business Through Social Media Marketing Efforts in 2020 "The Constantly Changing World of Social MediaJust a few years ago, running a successful business did not demand an online presence. With the rise of the internet, entrepreneurs began debating among themselves whether or not they should have an online presence. As a matter of fact, it was something optional. Whether you wanted to turn to the internet or merely run an ordinary business, it was up to you. Back in the halcyon days, business owners had the notion that running an online store was too expensive and that their target market would not bother searching them over the internet. Well, today, things have drastically changed. The public is more aware of the products and services that they need. They are more knowledgeable than ever before regarding what they need and what they don't. What's worse, they have fingertip information regarding the brands that they should go for. Customers are now even aware of existing brand competition in the market. Thanks to the internet, they can conveniently shop from their homes. Do you remember word of mouth marketing? Back in the golden days, local stores could depend on word of mouth marketing as a way of getting information about their products and services to their potential market. This meant that they only needed to provide quality products accompanied by excellent customer care services. After this, they hoped that customers loved their products/services. Also, they were quite confident that through word of mouth, their customers would appreciate them in front of their neighbors. When customers were not happy, it was an unfortunate thing for these businesses. Nonetheless, they were lucky enough that the message was only contained within their local surroundings. In any case, the negativity was soon forgotten. After all, folks have short memories. Our Book Covers the Following Topics: | Social Media Marketing 2020 | Facebook Marketing 2020 | Facebook Advertising 2020 | Youtube Marketing 2020 | Instagram Marketing 2020 | Twitter Marketing 2020 |