Social Media And The Rebirth Of Pr The Emergence Of Social Media As A Change Driver For Pr

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Social Media and the Rebirth of PR: The Emergence of Social Media as a Change Driver for PR

Author : Iliyana Stareva
Publisher : Anchor Academic Publishing (aap_verlag)
ISBN 13 : 3954896788
Total Pages : 126 pages
Book Rating : 4.9/5 (548 download)

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Book Synopsis Social Media and the Rebirth of PR: The Emergence of Social Media as a Change Driver for PR by : Iliyana Stareva

Download or read book Social Media and the Rebirth of PR: The Emergence of Social Media as a Change Driver for PR written by Iliyana Stareva and published by Anchor Academic Publishing (aap_verlag). This book was released on 2014-02-01 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our world has faced some remarkable changes over the past few decades due to the rapid development of new technology and the Internet. However, a few years back, a new era began, an era where ordinary people have a ‘say’ on every possible matter, anytime, anywhere – the emergence of social media has altered our lives enormously by giving everyone the opportunity to be a publisher and a communicator. This, in turn, has had a huge impact on the Public Relations practice, which has always been concerned with communicating and building relationships with various publics on behalf of organisations. This book describes how exactly social media altered the PR industry and the way practitioners are doing PR using social media in their professional and private lives. It is therefore especially useful to both students and professionals in the fields of PR, Social Media, Communications and Marketing, or anyone else who is interested in learning more about social media's impact on PR.

Research Anthology on Social Media Advertising and Building Consumer Relationships

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1668462885
Total Pages : 2012 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Research Anthology on Social Media Advertising and Building Consumer Relationships by : Management Association, Information Resources

Download or read book Research Anthology on Social Media Advertising and Building Consumer Relationships written by Management Association, Information Resources and published by IGI Global. This book was released on 2022-05-13 with total page 2012 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media has become a key tool that businesses must utilize in all areas of their practices to build relationships with their customer base and promote their products. This technology is no longer optional as those who do not take advantage of the many benefits it offers continue to struggle with outdated practices. In order for businesses to flourish, further study on the advantages social media provides in the areas of marketing and developing consumer relationships is required. The Research Anthology on Social Media Advertising and Building Consumer Relationships considers best practices and strategies of utilizing social media successfully throughout various business fields to promote products, build relationships, and maintain relevancy. This book also discusses common pitfalls and challenges companies face as they attempt to create a name for themselves in the online world. Covering topics such as marketing, human aspects of business, and branding, this major reference work is crucial for managers, business owners, entrepreneurs, researchers, scholars, academicians, practitioners, instructors, and students.

Leveraging Computer-Mediated Marketing Environments

Author : Bowen, Gordon
Publisher : IGI Global
ISBN 13 : 1522573453
Total Pages : 473 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Leveraging Computer-Mediated Marketing Environments by : Bowen, Gordon

Download or read book Leveraging Computer-Mediated Marketing Environments written by Bowen, Gordon and published by IGI Global. This book was released on 2019-01-25 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media has redefined the way marketers communicate with their customers, giving consumers an advantage that they did not have previously. However, recent issues in online communication platforms have increased the challenges faced by marketers in developing and retaining their customers. Practitioners need to develop effective marketing communication programs that incorporate the meaningful forms of sociality into a customer-driven marketing program. Leveraging Computer-Mediated Marketing Environments discusses the nature of heightened interaction between marketers and consumers in the evolving technological environments, particularly on the central nature of online communities and other emerging technologies on dialogic engagement. Additionally, it aims to examine the relevant roles of online communities and emerging technologies in creating and retaining customers through effective dialogue management. Highlighting brand strategy, e-services, and web analytics, it is designed for marketers, brand managers, business managers, academicians, and students.

Inbound PR

Author : Iliyana Stareva
Publisher : John Wiley & Sons
ISBN 13 : 1119462274
Total Pages : 192 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Inbound PR by : Iliyana Stareva

Download or read book Inbound PR written by Iliyana Stareva and published by John Wiley & Sons. This book was released on 2018-04-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The digital era’s new consumer demands a new approach to PR Inbound PR is the handbook that can transform your agency’s business. Today’s customer is fundamentally different, and traditional PR strategies are falling by the wayside. Nobody wants to feel “marketed to;” we want to make our own choices based on our own research and experiences online. When problems arise, we demand answers on social media, directly engaging the company in front of a global audience. We are the most empowered, sophisticated customer base in the history of PR, and PR professionals must draw upon an enormous breadth of skills and techniques to serve their clients’ interests. Unfortunately, those efforts are becoming increasingly ephemeral and difficult to track using traditional metrics. This book merges content and measurement to give today’s PR agencies a new way to build brands, evaluate performance and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it’s the only way to sustainably grow your business and expand your reach while bolstering your effectiveness on any platform. This book shows you what you need to know, and gives you a clear framework for putting numbers to reputation. Build brand awareness without “marketing to” the audience Generate more, higher-quality customer or media leads Close the deal and nurture the customer or media relationship Track the ROI of each stage in the process Content is the name of the game now, and PR agencies must be able to prove their worth or risk being swept under with obsolete methods. Inbound PR provides critical guidance for PR growth in the digital era, complete with a practical framework for stimulating that growth.

The Impact of Social Media on the PR Industry

Author : Iliyana Stareva
Publisher :
ISBN 13 : 9783656512578
Total Pages : 132 pages
Book Rating : 4.5/5 (125 download)

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Book Synopsis The Impact of Social Media on the PR Industry by : Iliyana Stareva

Download or read book The Impact of Social Media on the PR Industry written by Iliyana Stareva and published by . This book was released on 2013-11 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2012 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, grade: 1,0, University of Plymouth, language: English, comment: The thesis was graded with 75% in the English system, which equals 1,0 in Germany., abstract: The Public Relations industry has faced dramatic changes in the past few years in terms of new technology and media channels as well as new opportunities for communicating with clients and businesses. The main reason for this is the emergence of social media networking which enabled customers to easily and quickly engage in a two-way communication process with companies. For businesses on the other hand this represents a huge challenge of how to effectively handle the new forms of engagement so that they now realize the increasing importance of Public Relations as an organisational function. However, social media is still a big challenge for the PR industry itself. That is why the project aimed to research this new development and find comprehensive insights into what exactly happened and how should PR practitioners better approach new media opportunities. The age of 'we talk, you listen' style of company communication is gone; the dialogue with stakeholders is the only way forward, because the emergence of social media has changed the way consumers form opinions and make decisions (Flint, 2009). Therefore, many PR specialists, including Brown, Solis, Scott and others believe that we are now at the peak of a magnificent era for the PR practice. It also means that there are new tools and new techniques needed to meet client's needs and requirements. Butterick (2011) also mentions that the rise of digital media has transformed our channels of communication and the journalism practice (closely linked to PR), which in turn has had and will continue having an enormous impact on public relations. As social media changes constantly there is a continuous need to frequently investigate how socia

Share This Too

Author : CIPR (Chartered Institute of Public Relations)
Publisher : John Wiley & Sons
ISBN 13 : 1118676920
Total Pages : 341 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Share This Too by : CIPR (Chartered Institute of Public Relations)

Download or read book Share This Too written by CIPR (Chartered Institute of Public Relations) and published by John Wiley & Sons. This book was released on 2013-08-06 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The follow up to Share This: The Social Media Handbook for PR Professionals. Share This is a practical handbook to the changes taking place in the media and was conceived and written by 24 public relations practitioners using many of the social tools and techniques that it addresses. The book covered the media and public relations industry, planning, social networks, online media relations, monitoring and measurement, skills, industry change and the future of the industry. Share This Too is also a pragmatic guide for anyone that wants to continue working in public relations. It is a larger book with more than 30 contributors, including all of those from the highly successful first book and many of whom are successful authors in their own right. It probes more deeply into the subject and is divided into seven sections: The future of public relations Audiences and online habits Conversations New channels, new connections Professional practice Business change and opportunities for the public relations industry Future proofing the public relations industry The content entirely complements the first book rather than merely updates it. It delves deeply into what is current in the theory, delivery and evaluation of 21st century public relations and organisational communication.

Social Media and the Transformation of Interaction in Society

Author : Sahlin, John P.
Publisher : IGI Global
ISBN 13 : 1466685573
Total Pages : 301 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Social Media and the Transformation of Interaction in Society by : Sahlin, John P.

Download or read book Social Media and the Transformation of Interaction in Society written by Sahlin, John P. and published by IGI Global. This book was released on 2015-09-21 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: The availability of various technological platforms enables individuals to feel a deeper sense of connectivity and contribution to their social circles and the world around them. This growing dependence on social networking platforms has altered the ways in which society functions and communicates. Social Media and the Transformation of Interaction in Society is a definitive reference source for timely scholarly research evaluating the impact of social networking platforms on a variety of relationships, including those between individuals, governments, citizens, businesses, and consumers. Featuring expansive coverage on a range of topics relating to social media applications and uses across industries, this publication is a critical reference source for professionals, educators, students, and academicians seeking current research on the role and impact of new media on modern society. This publication features authoritative, research-based chapters across a range of relevant topics including, but not limited to, computer-mediated communication, nonprofit projects, disaster response management, education, cyberbullying, microblogging, digital paranoia, user interaction augmentation, and viral messaging.

Social Media and Public Relations

Author : Deirdre K. Breakenridge
Publisher : FT Press
ISBN 13 : 0132983222
Total Pages : 177 pages
Book Rating : 4.1/5 (329 download)

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Book Synopsis Social Media and Public Relations by : Deirdre K. Breakenridge

Download or read book Social Media and Public Relations written by Deirdre K. Breakenridge and published by FT Press. This book was released on 2012-04-17 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Social Media and Public Relations: Eight New Practices for the PR Professional, social marketing pioneer Deirdre Breakenridge teaches and demonstrates the eight new skills and mindsets PR/marketing pros need to build brands and engage customers in a social world. This concise, action-oriented book shows practitioners how to systematically expand their roles, improve their processes, and sharpen their strategies to engage with today’s more sophisticated and socialized customers. Drawing on her extensive client experience, Breakenridge helps you respond to consumers who demand control over their own brand relationships... marry communications with technology more effectively, and become your organization’s go-to resource on social technology decisions... reflect social media realities throughout your policies and governance... generate greater internal collaboration, eliminating silos once and for all... listen to consumers’ conversations, and apply what you’re learning... build communications crisis plans you can implement at a moment’s notice... develop profound new insights into how consumers construct and perceive their brand relationships.,. practice “reputation management on steroids”... take the lead on identifying and applying metrics... and much more. For all PR, marketing, and communications executives and professionals; and for students intending to enter these fields.

Social Media and Public Relations

Author : Judy Motion
Publisher : Routledge
ISBN 13 : 1135005982
Total Pages : 258 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Social Media and Public Relations by : Judy Motion

Download or read book Social Media and Public Relations written by Judy Motion and published by Routledge. This book was released on 2015-11-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social media is having a profound, but not yet fully understood impact on public relations. In the 24/7 world of perpetually connected publics, will public relations function as a dark art that spins (or tweets) self-interested variations of the truth for credulous audiences? Or does the full glare of the internet and the increasing expectations of powerful publics motivate it to more honestly engage to serve the public interest? The purpose of this book is to examine the role of PR by exploring the myriad ways that social media is reshaping its conceptualization, strategies, and tactics. In particular, it explores the dichotomies of fake and authentic, powerless and powerful, meaningless and meaningful. It exposes transgressions committed by practitioners—the paucity of digital literacy, the lack of understanding of the norms of social media, naivety about corporate identity risks, and the overarching emphasis on spin over authentic engagement. But it also shows the power that closely networked social media users have to insert information and opinion into discussions and force "false PR friends" to be less so. This timely, challenging, and fascinating book will be of interest to all students, researchers, and practitioners in Public Relations, Media, and Communication Studies. Winner of the 2016 NCA PRIDE Award for best book

Author : CIPR (Chartered Institute of Public Relations)
Publisher : John Wiley & Sons
ISBN 13 : 111840484X
Total Pages : 260 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Share This by : CIPR (Chartered Institute of Public Relations)

Download or read book Share This written by CIPR (Chartered Institute of Public Relations) and published by John Wiley & Sons. This book was released on 2012-09-24 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Share This is a practical handbook to the biggest changes taking place in the media and its professions by the Chartered Institute of Public Relations (CIPR) Social Media Panel. The book was conceived and written by more than 20 public relations practitioners representing a cross-section of public, private and voluntary sector expertise using many of the social tools and techniques that it addresses. The book is split into 26 chapters over eight topic areas covering the media and public relations industry, planning, social networks, online media relations, monitoring and measurement, skills, industry change and the future of the industry. It’s a pragmatic guide for anyone that works in public relations and wants to continue working in the industry. Share This was edited by Stephen Waddington with contributions from: Katy Howell, Simon Sanders, Andrew Smith, Helen Nowicka, Gemma Griffiths, Becky McMichael, Robin Wilson, Alex Lacey, Matt Appleby, Dan Tyte, Stephen Waddington, Stuart Bruce, Rob Brown, Russell Goldsmith, Adam Parker, Julio Romo, Philip Sheldrake, Richard Bagnall, Daljit Bhurji, Richard Bailey, Rachel Miller, Mark Pack, and Simon Collister.

PR im Social Web (O'Reillys Basics)

Author : Marie-Christine Schindler
Publisher : O'Reilly Germany
ISBN 13 : 3897215640
Total Pages : 376 pages
Book Rating : 4.8/5 (972 download)

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Book Synopsis PR im Social Web (O'Reillys Basics) by : Marie-Christine Schindler

Download or read book PR im Social Web (O'Reillys Basics) written by Marie-Christine Schindler and published by O'Reilly Germany. This book was released on 2011-03-31 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: PR im Social Web vermittelt Pressesprechern, Leitern Unternehmenskommunikation, PR-Beratern und Mitarbeitern in PR-Agenturen einen fundierten Einstieg in das Thema „PR im Social Web“ und gibt ihnen Anregungen für die eigene Berufspraxis. Zu diesem Zweck ist das Buch in zwei Teile gegliedert. Die ersten beiden Kapitel richten den Blick auf die gesellschaftlich-medialen Rahmenbedingungen moderner Kommunikationsarbeit und gehen der Frage nach, was sich in der Mediennutzung der Menschen durch die fortschreitende „Digitalisierung“ ändert sowie welche Auswirkungen dies auf das Verhältnis von Unternehmen/Organisationen zu ihren Öffentlichkeiten hat. Das dritte Kapitel widmet sich der PR-Praxis und betrachtet exemplarisch, wie die Nutzung von Social Media typische Arbeitsgebiete von Kommunikationsprofis bereichern und an die veränderten Rahmenbedingungen anpassen kann. Dieses Kapitel lebt von den Erfahrungsberichten von PR-Praktikern, die das Social Web bereits als neue Kommunikationsarena nutzen. Das Buch schließt mit einem Kapitel zu den organisatorischen und ausbildungsseitigen Anforderungen an den Beruf des PR-Fachmanns in Zeiten des Social Web. Zuletzt beleuchten die Autoren, wie sich das Beratungsgeschäft für Agenturen und unternehmensinterne Kommunikationsfachleute verändert und welche Rolle diesen Experten künftig zufällt.

Putting the Public Back in Public Relations

Author : Brian Solis
Publisher : Ft Press
ISBN 13 : 9780137150694
Total Pages : 314 pages
Book Rating : 4.1/5 (56 download)

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Book Synopsis Putting the Public Back in Public Relations by : Brian Solis

Download or read book Putting the Public Back in Public Relations written by Brian Solis and published by Ft Press. This book was released on 2009 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to add value in the Web 2.0 world and prove that PR is a valuable resource in your organization. *Integrate PR 2.0 strategies into traditional outreach to create best practices for communication. *Learn to use the new tools of social networking for building relationships, breaking your news, and shaping brands. *Written by two top industry experts who are recognized for their thinking and their work in both PR and technology circles.

PR im Social Web

Author : Marie-Christine Schindler
Publisher : O'Reilly Germany
ISBN 13 : 3868991956
Total Pages : 457 pages
Book Rating : 4.8/5 (689 download)

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Book Synopsis PR im Social Web by : Marie-Christine Schindler

Download or read book PR im Social Web written by Marie-Christine Schindler and published by O'Reilly Germany. This book was released on 2012 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interessante Zeiten fur Kommunikationsprofis: Mit dem Erstarken des Social Web verandert sich das Verhaltnis zwischen Unternehmen bzw. Agenturen und ihren Dialoggruppen - Transparenz und Austausch werden immer wichtiger. PR im Social Web zeigt, was das fur die PR-Arbeit bedeutet. Die Autoren, selbst erfahrene PR-Profis, erlautern die veranderten Rahmenbedingungen und erklaren, wie die einzelnen PR-Disziplinen und Unternehmensbereiche von Social Media profitieren konnen. Zahlreiche Fallstudien, Tipps und Checklisten erleichtern es Ihnen, das Gelesene auf Ihre eigenen Kommunikationsziele anzuwenden. Fur die zweite Auflage wurde das Buch komplett aktualisiert und um Kapitel zu Nonprofit-PR und Erfolgsmessung erganzt. Von der Medienarbeit bis zur Krisenkommunikation Die Medienarbeit wird durch Aktivitaten im Social Web bereichert - Blogger Relations, Monitoring, Issues Management und der Umgang mit Kritik und Krisen sind nur einige wichtige Stichworte. Corporate Publishing und Events Corporate Blogs und Podcasts bieten interessante Publikations- und Dialogmoglichkeiten, und Events erhalten uber soziale Netzwerke und Livestreams eine deutlich groere Offentlichkeit. Personalmarketing und Interne Kommunikation Vom Employer Branding uber Recruiting bis zum Einsatz von Social Media im Unternehmen selbst - fur die HR-Kommunikation bietet sich das Social Web mit seinen Dialogmoglichkeiten geradezu an. Kundenservice und Support Keine klassischen PR-Disziplinen, doch auch Kundenservice und Support werden durch die Social Media erheblich personlicher und konnen so viel Positives zur offentlichen Wahrnehmung eines Unternehmens beitragen. Wie sich der PR-Beruf andert Vieles ist im Umbruch, davon sind auch die Aufgabenverteilung zwischen Unternehmen und Agenturen sowie das Berufsbild des PR-Profis selbst betroffen. NEU: Messbarkeit im Social Web: von KPI bis ROI Zahlt sich Social Media-PR uberhaupt aus? Auch wenn es bei der Kommunikation im Social Web nicht vorrangig um harte Zahlen geht - strategisch geplant und durchgefuhrt, lassen sich ihre Erfolge durchaus uberprufen. Der Rechtsrahmen In einem Gastkapitel erlautert Rechtsanwalt Henning Krieg, was bei der Kommunikation im Social Web zu beachten ist - ob bei der Verbreitung von Content oder der Definition von Social Media Guidelines.

Social Media and Strategic Communications

Author : Hana S. Noor Al-Deen
Publisher : Springer
ISBN 13 : 1137287055
Total Pages : 238 pages
Book Rating : 4.1/5 (372 download)

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Book Synopsis Social Media and Strategic Communications by : Hana S. Noor Al-Deen

Download or read book Social Media and Strategic Communications written by Hana S. Noor Al-Deen and published by Springer. This book was released on 2013-05-20 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social Media and Strategic Communications provides truly comprehensive and original scholarly research that exhibits the strategic implementation of social media in both advertising and public relations.

Social Media Relations

Author : Bernhard Jodeleit
Publisher :
ISBN 13 : 9783864900143
Total Pages : 298 pages
Book Rating : 4.9/5 (1 download)

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Book Synopsis Social Media Relations by : Bernhard Jodeleit

Download or read book Social Media Relations written by Bernhard Jodeleit and published by . This book was released on 2013 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Social Media fr jedermann? Public Relations fr Kleinstunternehmer auf dem Feld der Social Media ? Eine Studie

Author : Bernhard Sch”ps
Publisher : Diplomica Verlag
ISBN 13 : 3842869452
Total Pages : 324 pages
Book Rating : 4.8/5 (428 download)

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Book Synopsis Social Media fr jedermann? Public Relations fr Kleinstunternehmer auf dem Feld der Social Media ? Eine Studie by : Bernhard Sch”ps

Download or read book Social Media fr jedermann? Public Relations fr Kleinstunternehmer auf dem Feld der Social Media ? Eine Studie written by Bernhard Sch”ps and published by Diplomica Verlag. This book was released on 2013-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: In der vorliegenden Studie sollen zwei Bereiche ?erfllt? werden. Einerseits stellt der Autor in Bezug auf Public Relations, Social Media und deren Konzeptionierung grundlegendes, theoretisches Wissen zur Verfgung, um weiterhin einen Ratgeber zu pr„sentieren, welcher Kleinunternehmen, die sich mit der ™ffentlichkeitsarbeit Ihres Unternehmens auf das Spielfeld der Social Media wagen wollen, mit Rat und Tat (oder vielmehr mit Strategie und Konzept) zur Seite steht. Trotz dieser gewollten Praktikabilit„t war der Autor bemht auch die wissenschaftlichen Ansprche an diese Thematik und an dieses Werk nicht zu kurz kommen zu lassen. Ziel dieser Studie ist die Konzeptionierung einer PR-Strategie fr ein Kleinstunternehmen auf dem Feld der Social Media. Dies wurde einerseits durch die Zusammenfhrung der theoretischen Ergebnisse aus einer Literaturanalyse ber die Bereiche der Public Relations und der Social Media und andererseits durch die empirischen Erkenntnisse aus den fr diese Studie gefhrten qualitativen Befragungen in Form von Experteninterviews erreicht. Zentrale Forschungsfrage dabei: ?Wie muss ein gutes, im t„glichen Gesch„ftsleben praktikables und vor allem kostengnstig umsetzbares Social Media-Konzept im Bereich der Public Relations fr ein Kleinstunternehmen aussehen??

PR im Social Web

Author : Marie-Christine Schindler
Publisher : O'Reilly Germany
ISBN 13 : 3955616274
Total Pages : 474 pages
Book Rating : 4.9/5 (556 download)

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Book Synopsis PR im Social Web by : Marie-Christine Schindler

Download or read book PR im Social Web written by Marie-Christine Schindler and published by O'Reilly Germany. This book was released on 2014-04 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mit dem Social Web hat sich das Verhältnis zwischen Unternehmen bzw. Agenturen und ihren Zielgruppen verändert, Transparenz und Dialog werden immer wichtiger. PR im Social Web zeigt, was das für die Arbeit von Kommunikationsprofis bedeutet. Die Autoren, selbst erfahrene PR-Berater, erläutern die veränderten Rahmenbedingungen und erklären, wie die einzelnen Kommunikationsdisziplinen und Unternehmensbereiche von Social Media profitieren und wie Sie Online-Kommunikation professionell gestalten können. Zahlreiche Fallstudien, Tipps und Checklisten erleichtern es Ihnen, das Gelesene auf Ihre eigenen Kommunikationsziele anzuwenden. Für die dritte Auflage wurde das Buch komplett aktualisiert und erweitert. Von der Medienarbeit bis zur Krisenkommunikation – Die Medienarbeit wird durch Aktivitäten im Social Web bereichert – Blogger Relations, Monitoring, Issues Management und der Umgang mit Kritik und Krisen sind nur einige wichtige Stichworte. Corporate Publishing und Events – Corporate Blogs und Podcasts bieten interessante Publikations- und Dialogmöglichkeiten, und Events erhalten im Social Web eine deutlich größere Öffentlichkeit. Personalmarketing und Interne Kommunikation – Vom Employer Branding über Recruiting bis zum Einsatz von Social Media im Unternehmen selbst – für die HR-Kommunikation bietet sich das Social Web mit seinen Dialogmöglichkeiten geradezu an. Wie sich der PR-Beruf ändert – Vieles ist im Umbruch, davon sind auch die Aufgabenverteilung zwischen Unternehmen und Agenturen sowie das Berufsbild des PR-Profis selbst betroffen. Kundenservice und Support – Keine klassischen PR-Disziplinen, doch auch Kundenservice und Support werden durch die Social Media erheblich persönlicher und können so viel Positives zur öffentlichen Wahrnehmung eines Unternehmens beitragen. Messbarkeit im Social Web: von KPI bis ROI – Zahlt sich Social Media-PR überhaupt aus? Auch wenn es bei der Kommunikation im Social Web nicht vorrangig um harte Zahlen geht – strategisch geplant und durchgeführt, lassen sich ihre Erfolge durchaus überprüfen. Der Rechtsrahmen – In einem Gastkapitel erläutert Rechtsanwalt Henning Krieg, was bei der Kommunikation im Social Web zu beachten ist – ob bei der Verbreitung von Content oder der Definition von Social Media Guidelines. »PR im Social Web ist ein klasse Fachbuch und uneingeschränkt zu empfehlen.« PR-Journal