Smart Service Systems And Viable Service Systems

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Smart Service Systems and Viable Service Systems

Author : Sergio Barile
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis Smart Service Systems and Viable Service Systems by : Sergio Barile

Download or read book Smart Service Systems and Viable Service Systems written by Sergio Barile and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The objective of this paper is to review recent developments in service theory and systems theory with a view to identifying common features between the two. In particular, the study explores the issue of whether so-called 'smart service systems' can be understood in terms of the 'viable systems approach' of systems theory. The paper begins with a review of recent developments in service theory by examining the fundamental principles of service-dominant logic (S-D logic) and service science (SS). The similarities and differences of the two are explored, with particular emphasis on the common feature of the service system. The study then moves to the realm of systems theory by exploring the main proposals of the viable systems approach (VSA), which is an interdisciplinary systems theory that includes elements derived from resource-based theory, biology, sociology, and mechanics. The paper then draws together service theory and systems theory by examining whether 'smart service systems' can be best understood in terms of 'viable service systems'. The most important finding of the study is that the VSA provides valuable insights into the design and management of smart service systems, especially with regard to harmonisation, systems governance, and successful value co-creation processes.

Handbook of Service Science, Volume II

Author : Paul P. Maglio
Publisher : Springer
ISBN 13 : 3319985124
Total Pages : 845 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Handbook of Service Science, Volume II by : Paul P. Maglio

Download or read book Handbook of Service Science, Volume II written by Paul P. Maglio and published by Springer. This book was released on 2018-10-16 with total page 845 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Service Systems Science

Author : Kyoichi Kijima
Publisher : Springer
ISBN 13 : 4431542671
Total Pages : 182 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Service Systems Science by : Kyoichi Kijima

Download or read book Service Systems Science written by Kyoichi Kijima and published by Springer. This book was released on 2014-11-13 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research. In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems. As a volume of the Translational Systems Sciences series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.

Smart Service Management

Author : Maria Maleshkova
Publisher : Springer Nature
ISBN 13 : 3030581829
Total Pages : 227 pages
Book Rating : 4.0/5 (35 download)

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Book Synopsis Smart Service Management by : Maria Maleshkova

Download or read book Smart Service Management written by Maria Maleshkova and published by Springer Nature. This book was released on 2021-01-26 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

Smart Product-Service Systems

Author : Pai Zheng
Publisher : Elsevier
ISBN 13 : 0323852483
Total Pages : 254 pages
Book Rating : 4.3/5 (238 download)

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Book Synopsis Smart Product-Service Systems by : Pai Zheng

Download or read book Smart Product-Service Systems written by Pai Zheng and published by Elsevier. This book was released on 2021-06-23 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Serviceology for Smart Service System

Author : Yuriko Sawatani
Publisher : Springer
ISBN 13 : 4431560742
Total Pages : 400 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Serviceology for Smart Service System by : Yuriko Sawatani

Download or read book Serviceology for Smart Service System written by Yuriko Sawatani and published by Springer. This book was released on 2016-10-05 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

Serviceology for Services

Author : Takeshi Takenaka
Publisher : Springer Nature
ISBN 13 : 9811531188
Total Pages : 313 pages
Book Rating : 4.8/5 (115 download)

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Book Synopsis Serviceology for Services by : Takeshi Takenaka

Download or read book Serviceology for Services written by Takeshi Takenaka and published by Springer Nature. This book was released on 2020-02-19 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Smart Digital Service Ecosystems

Author : Youakim Badr
Publisher : Springer Nature
ISBN 13 : 3031279263
Total Pages : 138 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Smart Digital Service Ecosystems by : Youakim Badr

Download or read book Smart Digital Service Ecosystems written by Youakim Badr and published by Springer Nature. This book was released on 2023-05-16 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from two distinct but complementary research perspectives: service engineering and service computing. From a service engineering view, the book shows how to apply a systemic approach to tackle social problems from holistic and multi-disciplinary perspectives by focusing on service systems and developing a service design framework, including socio-technical aspects, the service reference model, data-driven collaboration processes, the incremental design method, requirement propagation, and system adaptability with feedback loops. From a service computing view, the book introduces a service-oriented aided infrastructure to support IT-enabled service systems in ICT-facilitated environments and provide access to tangible and intangible resources in a trustworthy environment. The book offers a valuable companion and comprehensive reference guide for undergraduate and graduate students who want to learn about current concepts for designing and implementing service systems; and for researchers who want to identify future directions in build smart digital service ecosystems, integrating Internet of Things (IoT) and Artificial Intelligence (AI) and cyber-security. The book also appeals to developers who need to implement advanced services and want to capitalize on corresponding business models, customer-driven interaction, and scalable architectures.

Smart Services Summit

Author : Shaun West
Publisher : Springer Nature
ISBN 13 : 3031603133
Total Pages : 289 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Smart Services Summit by : Shaun West

Download or read book Smart Services Summit written by Shaun West and published by Springer Nature. This book was released on with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Smart Service Systems, Operations Management, and Analytics

Author : Hui Yang
Publisher : Springer Nature
ISBN 13 : 3030309673
Total Pages : 394 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Smart Service Systems, Operations Management, and Analytics by : Hui Yang

Download or read book Smart Service Systems, Operations Management, and Analytics written by Hui Yang and published by Springer Nature. This book was released on 2019-11-25 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Viable Service Systems and Decision Making in Service Management

Author : Ralph Badinelli
Publisher :
ISBN 13 :
Total Pages : 14 pages
Book Rating : 4.:/5 (13 download)

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Book Synopsis Viable Service Systems and Decision Making in Service Management by : Ralph Badinelli

Download or read book Viable Service Systems and Decision Making in Service Management written by Ralph Badinelli and published by . This book was released on 2013 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this paper is to highlight how systems thinking contributes to decision making in uncertain contexts that are characteristic of service systems. Based on the assumption that service systems face complex conditions, the paper posits that systems thinking may support the understanding of key issues in service management.Design/methodology/approach - This paper proposes an interpretation of complexity in the context of service systems, which highlights the perspective change that occurs when a systems approach is adopted. The offered conceptual perspective is then brought to an operational level, in spite of the complexity of the decisions driving a viable system, by modelling a service system as a network of agents, resources, processes and decisions through the use of fuzzy logic. The paper reviews service management research streams, and takes a deeper look at the concepts of service systems and complex service systems. The paper then proceeds to discuss how systems thinking contributes to service management by proposing a systems interpretation of complexity.Findings - Service management theories and models may be enhanced by integrating prevailing approaches, based on a quantitative and mechanistic view of service systems dynamics, with systems thinking-based meta-models that can be used in better understanding service exchanges. The findings of the paper also show how the integration of an engineering approach can be insightful to the understanding of service systems; adopting a Viable Systems Approach (VSA) as a meta-model can be useful in fully comprehending market behaviour in uncertain conditions.Originality/value - The originality of this paper lies in exploring the contribution of systems thinking, in particular of the Viable Systems Approach (VSA), to service management and decision making.

Big Data and Smart Service Systems

Author : Xiwei Liu
Publisher : Academic Press
ISBN 13 : 0128120401
Total Pages : 233 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Big Data and Smart Service Systems by : Xiwei Liu

Download or read book Big Data and Smart Service Systems written by Xiwei Liu and published by Academic Press. This book was released on 2016-11-23 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy

Exploring Service Science

Author : Gerhard Satzger
Publisher : Springer
ISBN 13 : 3030007138
Total Pages : 421 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Exploring Service Science by : Gerhard Satzger

Download or read book Exploring Service Science written by Gerhard Satzger and published by Springer. This book was released on 2018-09-12 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Exploring Services Science

Author : Theodor Borangiu
Publisher : Springer
ISBN 13 : 3319326899
Total Pages : 761 pages
Book Rating : 4.3/5 (193 download)

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Book Synopsis Exploring Services Science by : Theodor Borangiu

Download or read book Exploring Services Science written by Theodor Borangiu and published by Springer. This book was released on 2016-05-18 with total page 761 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.

Research Handbook on Services Management

Author : Davis, Mark M.
Publisher : Edward Elgar Publishing
ISBN 13 : 1800375654
Total Pages : 371 pages
Book Rating : 4.8/5 (3 download)

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Book Synopsis Research Handbook on Services Management by : Davis, Mark M.

Download or read book Research Handbook on Services Management written by Davis, Mark M. and published by Edward Elgar Publishing. This book was released on 2022-08-05 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.

Cultural Heritage and Value Creation

Author : Gaetano M. Golinelli
Publisher : Springer
ISBN 13 : 3319085271
Total Pages : 195 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Cultural Heritage and Value Creation by : Gaetano M. Golinelli

Download or read book Cultural Heritage and Value Creation written by Gaetano M. Golinelli and published by Springer. This book was released on 2014-09-01 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Informed by systems thinking, this book explores new perspectives in which culture and management are harmoniously integrated and cultural heritage is interpreted both as an essential part of the social and economic context and as an expression of community identity. The combination of a multidisciplinary approach, methodological rigor and reference to robust empirical findings in the fertile field of analysis of UNESCO’s contribution mean that the book can be considered a reference for the management of cultural heritage. It casts new light on the complex relation of culture and management, which has long occupied both scholars and practitioners and should enable the development of new pathways for value creation. The book is based on research conducted within the framework of the Consorzio Universitario di Economia Industriale e Manageriale (University Consortium for Industrial and Managerial Economics), a network of universities, businesses and public and private institutions that is dedicated to the production and dissemination of knowledge in the field. This volume will be of interest to all who are involved in the study and management of the cultural heritage.

Handbook of Research on Serious Games as Educational, Business and Research Tools

Author : Cruz-Cunha, Maria Manuela
Publisher : IGI Global
ISBN 13 : 1466601507
Total Pages : 1434 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Handbook of Research on Serious Games as Educational, Business and Research Tools by : Cruz-Cunha, Maria Manuela

Download or read book Handbook of Research on Serious Games as Educational, Business and Research Tools written by Cruz-Cunha, Maria Manuela and published by IGI Global. This book was released on 2012-02-29 with total page 1434 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents research on the most recent technological developments in all fields of knowledge or disciplines of computer games development, including planning, design, development, marketing, business management, users and behavior"--Provided by publisher.