Six Sigma For Sustainability

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Six Sigma for Sustainability

Author : Tom McCarty
Publisher : McGraw Hill Professional
ISBN 13 : 0071752455
Total Pages : 304 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Six Sigma for Sustainability by : Tom McCarty

Download or read book Six Sigma for Sustainability written by Tom McCarty and published by McGraw Hill Professional. This book was released on 2011-09-05 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: PROVEN STRATEGIES FOR CREATING CORPORATE SUSTAINABILITY PROGRAMS Co-written by Six Sigma Black Belts and LEED Accredited Professionals, this pioneering guide reveals how to use the power of Six Sigma to develop and implement enterprise-wide green initiatives. Six Sigma Sustainability explains how typical Six Sigma DMAIC structures such as program governance, project charters, transfer functions, measurement systems, risk assessment, and process design support environmentally sound business practices. Real-world examples demonstrate how specific problems in areas such as carbon emissions, energy conservation, materials recycling, water use, and finance can be solved using Six Sigma tools. The detailed information in this practical resource helps you to deliver innovative programs that simultaneously reduce environmental impact and create business value. COVERAGE INCLUDES: Developing the business case for necessary investments in sustainability Sustainability leadership and the collaborative management model Applying the Six Sigma transfer function framework to identify critical drivers of success Sustainability measurement and reporting Designing a change management strategy and leveraging teams using the Six Sigma DMAIC framework Managing corporate real estate portfolios in compliance with green initiatives Case studies that show how to use Six Sigma methodologies to improve sustainability functions Design for Six Sigma--using the House of Quality and other essential Six Sigma design tools Stakeholder management--best practices for driving adoption of high quality solutions

Sustainability

Author : Tina Agustiady
Publisher : CRC Press
ISBN 13 : 1466514248
Total Pages : 261 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Sustainability by : Tina Agustiady

Download or read book Sustainability written by Tina Agustiady and published by CRC Press. This book was released on 2012-12-15 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although most agree that Lean Six Sigma is here to stay, they also agree that learning how to sustain the results seems problematic at best and unattainable at worst. Reverting to the old way of doing things is inevitable if sustainability measures are not a part of the methodology. Currently there are no standard resource on how to be sustainable or on using statistical techniques and practices. Until now. Sustainability: Utilizing Lean Six Sigma Techniques not only examines how to use particular lean six sigma tools, but how to sustain results that make companies profitable with continuous improvement. The book demonstrates how to use the Six Sigma methodology to make process-focused decisions that will achieve the goals of sustainability and allow organizations to gain true benefits from process improvements. It covers sustainability and metrics, Lean manufacturing, Six Sigma tools, sustainability project management, sustainability modeling, sustainable manufacturing and operations, decision making, and sustainability logistics. These tools help sustain results while keeping organizations competitive regardless of economic conditions. While continuous improvement techniques look good on paper, the implementation of the techniques can become difficult and challenging to maintain. Without utilizing Lean Six Sigma tools and leading the change, companies will become less and less marketable and profitable. This book supplies a blueprint on achieving sustainable results from high-quality improvements and making organizations competitive and first in class in their marketplace.

A Six Sigma Approach to Sustainability

Author : Holly A. Duckworth
Publisher : CRC Press
ISBN 13 : 1498720862
Total Pages : 226 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis A Six Sigma Approach to Sustainability by : Holly A. Duckworth

Download or read book A Six Sigma Approach to Sustainability written by Holly A. Duckworth and published by CRC Press. This book was released on 2016-02-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future planning. Reaching beyond the modern five or ten-year strategic plan, the authors take a cue from Kongo Gumi, a Japanese construction company launched in 578 AD that managed to thrive as a family-owned business for nearly 1500 years. With the 2010 publication of an international standard on social responsibility (ISO 26000), and increased attention to sustainability and sustainability reporting, many organizations today are heeding the call to operate with this standard in mind. However, once the guidelines are understood and the gaps measured, these same organizations often struggle during implementation. Leveraging many decades of combined experience in Quality Management and Product Development, the authors of this seminal book provide a proven solution to help you turn information into action. Defining exactly what social responsibility means, A Six Sigma Approach to Sustainability introduces SOFAIR, a six-step methodology for achieving sustainability through social responsibility performance improvement. This rigorous methodology uses Six Sigma, and other process improvement methods, as a basis for maximizing the efficiency and effectiveness of your organization's social responsibility performance improvement effort. The book explains and demonstrates the meaning of CISR® - continual improvement for social responsibility - and illustrates the six-step SOFAIR methodology with many examples. The authors explain how your existing organizational continual improvement efforts can be adapted to also focus on sustainability. Four case studies are provided that demonstrate the application of the methodology in manufacturing, healthcare, business processes, and everyday personal life. Finally, the authors provide 10 things you can do today as social responsibility action. Kongo Gumi represents the author’s goal of sustainability, and prompts the question, "What will your organization look like, not in 5-10 years, but in fifteen centuries?" This book provides a way for you to take action to create a more sustainable environment where your customers, suppliers, employees, and communities are available for your organization for decades, and even centuries, to come. About the Book's Cover: The six hands of many colors encircling the globe represent the diversity of stakeholders engaged in the six-step SOFAIR Process, and the global impact of CISR®. CISR® is a registered trademark and can be used with permission for non-commercial use. Contact: www.SherpaBCorp.com

Maximizing Lean Six Sigma Sustainability

Author : Kyle Toppazzini
Publisher : WestBow Press
ISBN 13 : 1449795684
Total Pages : 273 pages
Book Rating : 4.4/5 (497 download)

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Book Synopsis Maximizing Lean Six Sigma Sustainability by : Kyle Toppazzini

Download or read book Maximizing Lean Six Sigma Sustainability written by Kyle Toppazzini and published by WestBow Press. This book was released on 2013 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational changes/improvements and or Lean Six Sigma has become more popular in workplaces in recent years. It is crucial to understand the theories; however, it is fatal to the success of a project if we fail to get to the heart of how and what is required to implement sustainable changes within an organization. This book offers focused, practical examples on how to maximize the value that Lean Six Sigma could bring to an organization, and shows how to deal with the greatest challenges to implementing change successfully. This book provides insight into: Balancing short term results with achieving long term sustainable change; Incorporating critical thinking into Lean Six Sigma to spur innovation; New ways of implementing change management within Lean Six Sigma and organizational transformation; Using a Lean Six Sigma Scorecard to maximize strategy execution within organizational projects And much more!!!

Six Sigma Green Belt Certification Project

Author : Reiner Hutwelker
Publisher : Springer Nature
ISBN 13 : 3030319156
Total Pages : 266 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Six Sigma Green Belt Certification Project by : Reiner Hutwelker

Download or read book Six Sigma Green Belt Certification Project written by Reiner Hutwelker and published by Springer Nature. This book was released on 2019-11-15 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps professionals to turn their own Six Sigma projects into reality. Using a sample project, the book guides readers through all aspects of Six Sigma, from identifying and defining a suitable project topic, to sustainably managing its success in the control phase. By demonstrating all the necessary steps supported by a DMAIC software guide, it makes the application of the sequentially linked DMAIC tools easy to understand and directly transferable to typical Six Sigma business projects. Further, each chapter provides numerous questions and answers, tasks and the framework for an environmental standard project. This book is an essential part of the author’s teaching material on the topic, which also includes the software ‘sigmaGuide’, a template for project documentation and several hours of video content featuring course materials on edX Learning Community.

The Ten Commandments of Lean Six Sigma

Author : Jiju Antony
Publisher : Emerald Group Publishing
ISBN 13 : 1789736870
Total Pages : 160 pages
Book Rating : 4.7/5 (897 download)

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Book Synopsis The Ten Commandments of Lean Six Sigma by : Jiju Antony

Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.

Quality Beyond Six Sigma

Author : Ron Basu
Publisher : Routledge
ISBN 13 : 1136370439
Total Pages : 200 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Quality Beyond Six Sigma by : Ron Basu

Download or read book Quality Beyond Six Sigma written by Ron Basu and published by Routledge. This book was released on 2012-06-14 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.

Design for Six Sigma

Author : Elizabeth A. Cudney
Publisher : CRC Press
ISBN 13 : 1498742564
Total Pages : 380 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Design for Six Sigma by : Elizabeth A. Cudney

Download or read book Design for Six Sigma written by Elizabeth A. Cudney and published by CRC Press. This book was released on 2016-08-05 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Six Sigma (DFSS) is an innovative continuous improvement methodology for designing new products, processes, and services by integrating Lean and Six Sigma principles. This book will explain how the DFSS methodology is used to design robust products, processes, or services right the first time by using the voice of the customer to meet Six Sigma performance. Robust designs are insensitive to variation and provide consistent performance in the hands of the customer. DFSS is used to meet customer needs by understanding their requirements, considering current process capability, identifying and reducing gaps, and verifying predictions to develop a robust design. This book offers: Methodology on how to implement DFSS in various industries Practical examples of the use of DFSS Sustainability utilizing Lean Six Sigma techniques and Lean product development Innovative designs using DFSS with concept generation Case studies for implementing the DFSS methodology Design for Six Sigma (DFSS) enables organizations to develop innovative designs. In order to redesign an existing process or design a new process, the success is dependent on a rigorous process and methodology. DFSS ensures that there are minimal defects in the introduction of new products, processes, or services. The authors have compiled all of the tools necessary for implementation of a practical approach though innovation.

Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains

Author : Awasthi, Anjali
Publisher : IGI Global
ISBN 13 : 1522595724
Total Pages : 674 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains by : Awasthi, Anjali

Download or read book Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains written by Awasthi, Anjali and published by IGI Global. This book was released on 2019-09-27 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt: Businesses must create initiatives and adopt eco-friendly practices in order to adhere to the sustainability goals of a globalized world. Recycling, product service systems, and green manufacturing are just a few methods businesses use within a sustainable supply chain. However, these tools and techniques must also ensure business growth in order to remain relevant in an environmentally-conscious world. The Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains provides interdisciplinary approaches to sustainable supply chain management through the optimization of system performance and development of new policies, design networks, and effective reverse logistics practices. Featuring research on topics such as industrial symbiosis, green collaboration, and clean transportation, this book is ideally designed for policymakers, business executives, warehouse managers, operations managers, suppliers, industry professionals, sustainability developers, decision makers, students, academicians, practitioners, and researchers seeking current research on reducing the environmental impacts of businesses via sustainable supply chain planning.

A Six Sigma Approach to Sustainability

Author : Holly A. Duckworth
Publisher : CRC Press
ISBN 13 : 1498788254
Total Pages : 162 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis A Six Sigma Approach to Sustainability by : Holly A. Duckworth

Download or read book A Six Sigma Approach to Sustainability written by Holly A. Duckworth and published by CRC Press. This book was released on 2016-02-22 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future planning. Reaching beyond the modern five or ten-year strategic plan, the authors take a cue from Kongo Gumi, a Japanese construction company launched in 578 AD that managed to thrive as a fami

Sustainable Business and Industry

Author : Joseph Jacobsen
Publisher : Quality Press
ISBN 13 : 0873898109
Total Pages : 217 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Sustainable Business and Industry by : Joseph Jacobsen

Download or read book Sustainable Business and Industry written by Joseph Jacobsen and published by Quality Press. This book was released on 2011-01-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an introduction to developing and implementing a successful program in the domain of sustainability and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by strategies and achieved by clear tactics that have measurable outcomes. The reader is introduced to methods of implementing technologies and practices and will also learn how to measure the consequent social and environmental performance for written reports and persuasive presentations. This book also reveals why we should be sustainable by explaining seemingly complex topics in science in a way that requires very little math or science background. The overview also captures how sustainability and social responsibility can be the source of process and product innovation. This book's approach is practical yet scientific. The nine chapters are dedicated to the practice of environmental and social responsibility in ways that achieve financial stability over the long run. As a result, these chapters help us understand not just why businesses need to be more responsible but how businesses can be more successful over the long run. International standards are given full treatment. ISO 26000 is given detailed attention, slightly more than ISO 9000 or ISO 14000, because it melds guidance on both environmental and social responsibility into one general concept of social responsibility. This book also specifies how to use traditional methods such as Six Sigma, lean, and operations research to improve processes, reduce resource use and waste, and make better social and environmental decisions that are based upon data from key financial, social, and environmental performance indicators. Internal and external data sourcing are given full treatment along with basic statistical data management. A recurring theme throughout the book is the integration of traditional methods of continuous improvemen

Six Sigma for Powerful Improvement

Author : Charles T. Carroll
Publisher : CRC Press
ISBN 13 : 1466564709
Total Pages : 524 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Six Sigma for Powerful Improvement by : Charles T. Carroll

Download or read book Six Sigma for Powerful Improvement written by Charles T. Carroll and published by CRC Press. This book was released on 2013-05-09 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course clarifies the long-accepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own "real world" projects—removing any doubts regarding their simplicity and "doability.". Not only does the book provide you with reasons for using the tools, it reveals the underlying doctrines, formulas, and steps required. Although the tools and techniques presented are specifically associated with the DMAIC philosophy, they are applicable across a wide range of management and improvement scenarios. Explaining Six Sigma processes in language that's easy to understand, the book starts with an overview, followed by specific techniques and procedures. It presents detailed, illustrated lesson segments that include an agenda, roadmap, objectives, and a list of takeaway concepts. It also: Provides seven separate Excel tool templates—each with its own user guide and additional smaller tools Presents completed Excel sample workbooks for each tool to facilitate your comprehension and utilization confidence Includes downloadable resources with a PowerPoint-based DMAIC training course, the aforementioned Excel-based Six Sigma tools and workbooks, and extensive instructor’s notes embedded in each lesson Trained as and employed as a Black Belt and later as a Master Black Belt, the author presents doctrines and procedures with a strong pedigree and history of success. The book uses hundreds of figures and tables to illustrate key concepts and also makes them available in full-color on the downloadable resources. This is also true of the figures in the user guides that document the accompanying tools. For each of the tools, the book includes a completed sample workbook. The PowerPoint and Excel lessons and tools are provided in both 2007 and 97-2003 versions.

Lean Six Sigma for Small and Medium Sized Enterprises

Author : Jiju Antony
Publisher : CRC Press
ISBN 13 : 1482260093
Total Pages : 242 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Lean Six Sigma for Small and Medium Sized Enterprises by : Jiju Antony

Download or read book Lean Six Sigma for Small and Medium Sized Enterprises written by Jiju Antony and published by CRC Press. This book was released on 2017-12-19 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology. Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.

Fit Sigma

Author : Ron Basu
Publisher : John Wiley & Sons
ISBN 13 : 1119973724
Total Pages : 251 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis Fit Sigma by : Ron Basu

Download or read book Fit Sigma written by Ron Basu and published by John Wiley & Sons. This book was released on 2011-07-05 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: To some, the near perfection of the Six Sigma management system appears to be an impossible ideal, especially for small and medium enterprises. FIT SIGMATM, a flexible and more sustainable approach, was developed through the integration of the ‘hard' Six Sigma approach with Lean Enterprise philosophy. It consists of three elements; fitness for purpose, fitness for improvement and integration, and fitness for sustainability. FIT SIGMA: A Lean Approach to Building Sustainable Quality Beyond Six Sigma shows how this tripartite approach can be used to add value to both large and small organisations through improved use of resources, and through the provision of improved customer satisfaction. It shows that a holistic approach to operational excellence underpinned by a data driven methodology can be applied equally to the manufacturing, service or public sectors. As the Six Sigma philosophy has evolved in recent years to take into account new challenges faced by companies, including climate change, green supply chain, emerging markets and a growing service sector, so FIT SIGMATM has also adapted itself to these new demands. FIT SIGMA: A Lean Approach to Building Sustainable Quality Beyond Six Sigma covers key developing areas including: Sustainability and Environment Non-profit organizations Service Operations Supply Chain Management Project Management Emerging Markets Small and Medium Enterprises Green Thinking Each chapter contains practical implementation guide, illustrative examples and case studies, and concludes with a summary of key elements for ease of reference and revision. In addition the book includes a comprehensive glossary of common terms and phrases used in managing quality, along with an appendix which illustrates the applications of basic statistics in Six Sigma and Fit Sigma.

Concepts, Applications and Emerging Opportunities in Industrial Engineering

Author : Gary Moynihan
Publisher : BoD – Books on Demand
ISBN 13 : 183880935X
Total Pages : 272 pages
Book Rating : 4.8/5 (388 download)

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Book Synopsis Concepts, Applications and Emerging Opportunities in Industrial Engineering by : Gary Moynihan

Download or read book Concepts, Applications and Emerging Opportunities in Industrial Engineering written by Gary Moynihan and published by BoD – Books on Demand. This book was released on 2021-01-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: From their initial focus in manufacturing, the industrial engineering principles, tools, and techniques have spread across a spectrum of application areas. Topics covered in this book apply to this continuum of application, including operations planning, safety, quality, production control, inventory management, operations research, supply chain management, and continuous improvement. This edited book comes at an opportune time. It incorporates new knowledge and expertise in a rapidly changing engineering discipline that is a vital force in a wide range of manufacturing, service, educational, and government organizations. Such concepts as lean systems, sustainability, systems thinking, data analytics, and additive manufacturing, as well as utilization of advanced computer software, have further expanded industrial engineering's breadth. Each chapter reflects important aspects of these advances.

Lean Manufacturing and Six Sigma

Author : Fausto Pedro García Márquez
Publisher : BoD – Books on Demand
ISBN 13 : 1789239079
Total Pages : 176 pages
Book Rating : 4.7/5 (892 download)

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Book Synopsis Lean Manufacturing and Six Sigma by : Fausto Pedro García Márquez

Download or read book Lean Manufacturing and Six Sigma written by Fausto Pedro García Márquez and published by BoD – Books on Demand. This book was released on 2020-02-14 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Manufacturing, also called lean production, was originally created in Toyota after the Second World War, in the reconstruction period. It is based on the idea of eliminating any waste in the industry, i.e. any activity or task that does not add value and requires resources. It is considered in every level of the industry, e.g. design, manufacturing, distribution, and customer service. The main wastes are: over-production against plan; waiting time of operators and machines; unnecessary transportation; waste in the process itself; excess stock of material and components; non value-adding motion; defects in quality. The diversity of these issues will be covered from algorithms, mathematical models, and software engineering by design methodologies and technical or practical solutions. This book intends to provide the reader with a comprehensive overview of the current state, cases studies, hardware and software solutions, analytics, and data science in dependability engineering.

An Integrated Company-Wide Management System

Author : Souraj Salah
Publisher : Springer
ISBN 13 : 3319990349
Total Pages : 236 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis An Integrated Company-Wide Management System by : Souraj Salah

Download or read book An Integrated Company-Wide Management System written by Souraj Salah and published by Springer. This book was released on 2018-08-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to achieve high levels of business excellence. It builds the foundation for quality and continuous improvement, which can be implemented in any organization. The book begins with an introduction to and an overview of CWMSs, and reviews the existing literature on various management systems. It then discusses the integration and implementation of lean-six sigma in supply chain management. The integration approach presented highlights the link between the existing management systems and shows how continuous improvement methodologies are incorporated. The book then examines the components of CWMS, comparing them to other systems. It also explores Kano-based six sigma and concludes with further recommendations for reading. This book covers five management systems integrated into one novel approach that can be followed by organizations wishing to achieve quality and business excellence. Covering lean-six sigma – an essential element of management systems – it is a valuable resource for practitioners and academics alike.