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Side By Side And Implications For Public Services
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Book Synopsis Means and ends: a concluding commentary on the Council on Social Action by : COUNCIL ON SOCIAL ACTION.
Download or read book Means and ends: a concluding commentary on the Council on Social Action written by COUNCIL ON SOCIAL ACTION. and published by Community Links. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Time well-spent: The importance of the one-to-one relationship between advice workers and clients by : COUNCIL ON SOCIAL ACTION.
Download or read book Time well-spent: The importance of the one-to-one relationship between advice workers and clients written by COUNCIL ON SOCIAL ACTION. and published by Community Links. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis People of Influence: A progress report on the Council on Social Action's work on one-to-one by : COUNCIL ON SOCIAL ACTION.
Download or read book People of Influence: A progress report on the Council on Social Action's work on one-to-one written by COUNCIL ON SOCIAL ACTION. and published by Community Links. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Service written by John W. Macy and published by New York : Harper & Row. This book was released on 1971 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Public Service Logic by : Stephen Osborne
Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Book Synopsis Public Service Motivation by : Neil M. Boyd
Download or read book Public Service Motivation written by Neil M. Boyd and published by Taylor & Francis. This book was released on 2023-12-05 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book evaluates public service motivation (PSM) within the milieu of a broader conceptual and theoretical landscape beyond public management with a primary focus in management and the social sciences. As the literature around public management has evolved, scholars have suggested that PSM can direct applicants toward public service-oriented careers, and once hired, many have posited that PSM is linked to psychological outcomes and behavioral activity within public service-oriented organizations. Although some scholars have attempted to characterize and study PSM in relation to concepts outside of public management, the vast majority of scholarship has been grounded specifically in the public management literature. This is true when characterizing PSM as a factor that relates to career choice as well as a predictor of motivated states once one occupies a role within an organization. Given its continued vigor and its legitimacy, it could be argued that in recent decades, PSM has indeed become one of the most prominent concepts in public management. This book will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers. The chapters in this book were originally published in Public Management Review.
Book Synopsis The Palgrave Handbook of the Public Servant by : Helen Sullivan
Download or read book The Palgrave Handbook of the Public Servant written by Helen Sullivan and published by Palgrave Macmillan. This book was released on 2021-06-01 with total page 1737 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Palgrave Handbook of the Public Servant examines what it means to be a public servant in today’s world(s) where globalisation and neoliberalism have proliferated the number of actors who contribute to the public purpose sector and created new spaces that public servants now operate in. It considers how different scholarly approaches can contribute to a better understanding of the identities, motivations, values, roles, skills, positions and futures for the public servant, and how scholarly knowledge can be informed by and translated into value for practice. The book combines academic contributions with those from practitioners so that key lessons may be synthesised and translated into the context of the public servant.
Book Synopsis The Palgrave Handbook of Co-Production of Public Services and Outcomes by : Elke Loeffler
Download or read book The Palgrave Handbook of Co-Production of Public Services and Outcomes written by Elke Loeffler and published by Springer Nature. This book was released on 2020-11-23 with total page 726 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.
Book Synopsis Public Services (uniformed) by : Debra Gray
Download or read book Public Services (uniformed) written by Debra Gray and published by Heinemann. This book was released on 2004 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book you will find 8 complete units which will contribute to your qualification whether you are studying for the Award, Certificate or Diploma. Each unit is covered in detail with many contemporary case studies and activities helping you to relate theory to everyday practice. There is assessment guidance for every unit.
Author :Great Britain: Parliament: House of Commons: Public Administration Select Committee Publisher :The Stationery Office ISBN 13 :9780215027573 Total Pages :24 pages Book Rating :4.0/5 (275 download)
Book Synopsis Implications of ID Cards for Public Services by : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Download or read book Implications of ID Cards for Public Services written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2006-02-22 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implications of ID cards for public Services : Oral and written evidence, Thursday 24 November 2005, Professor Patrick Dunleavy, Mr Tony Collins and Mr Richard Tyndall
Book Synopsis Government 3.0 – Next Generation Government Technology Infrastructure and Services by : Adegboyega Ojo
Download or read book Government 3.0 – Next Generation Government Technology Infrastructure and Services written by Adegboyega Ojo and published by Springer. This book was released on 2017-10-26 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Historically, technological change has had significant effect on the locus of administrative activity, cost of carrying out administrative tasks, the skill sets needed by officials to effectively function, rules and regulations, and the types of interactions citizens have with their public authorities. Next generation Public Sector Innovation will be “Government 3.0” powered by innovations related to Open and big data, administrative and business process management, Internet-of-Things and blockchains for public sector innovation to drive improvements in service delivery, decision and policy making and resource management. This book provides fresh insights into this transformation while also examining possible negative side effects of the increasing ope nness of governments through the adoption of these new innovations. The goal is for technology policy makers to engage with the visions of Government 3.0 . Researchers should be able to critically examine some of the innovations described in the book as the basis for developing research agendas related to challenges associated with the adoption and use of some of the associated technologies. The book serves as a rich source of materials from leading experts in the field that enables Public administration practitioners to better understand how these new technologies impact traditional public administration paradigms. The book is suitable for graduate courses in Public Sector Innovation, Innovation in Public Administration, E-Government and Information Systems. Public sector technology policy makers, e-government, information systems and public administration researchers and practitioners should all benefit from reading this book.
Download or read book Public Service Management written by and published by . This book was released on 1912 with total page 668 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Regulating Public Services by : Emmanuelle Auriol
Download or read book Regulating Public Services written by Emmanuelle Auriol and published by Cambridge University Press. This book was released on 2021-10-21 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regulation is one of the tools used by governments to control monopolistic behaviour in the provision of public services such as electricity, transport or water. Technological and financial innovations have changed these public services markets since the 1990s, bringing new regulatory challenges, including technological and financial ones. This book demonstrates that basic regulatory theory and tools can address these new challenges, in addition to more traditional regulatory issues, both in developed and developing economies. The theory covered in the book is robust enough to guide regulators in multiple contexts, including those resulting from the effects of financial or political constraints, evolving market structures or the need to adapt to institutional weaknesses, climate change and poverty concerns that demand regulatory intervention. A bridge between theory and an evolving global practice, this book mobilizes the lessons of the past to analyse the future of economic regulation.
Book Synopsis Government against Itself by : Daniel DiSalvo
Download or read book Government against Itself written by Daniel DiSalvo and published by Oxford University Press. This book was released on 2014-12-02 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: As workers in the private sector struggle with stagnant wages, disappearing benefits, and rising retirement ages, unionized public employees retire in their fifties with over $100,000 a year in pension and healthcare benefits. The unions defend tooth and nail the generous compensation packages and extensive job security measures they've won for their members. However, the costs they impose crowd out important government services on which the poor and the middle class rely. Attempts to rein in the unions, as in Wisconsin and New Jersey, have met with massive resistance. Yet as Daniel DiSalvo argues in Government against Itself, public sector unions threaten the integrity of our very democracy. DiSalvo, a third generation union member, sees the value in private sector unions. But in public sector, unions do not face a genuine adversary at the bargaining table. Moreover, the public sector can't go out of business no matter how much union members manage to squeeze out of it. Union members have no incentive to settle for less, and the costs get passed along to the taxpayer. States and municipalities strain under the weight of their pension obligations, and the chasm between well-compensated public sector employees and their beleaguered private sector counterparts widens. Where private sector unions can provide a necessary counterweight to the power of capital, public employee unionism is basically the government bargaining with itself; it's no wonder they almost always win. The left is largely in thrall to the unions, both ideologically and financially; the right would simply take a hatchet to the state itself, eliminating important and valuable government services. Neither side offers a realistic vision of well-run government that spends tax dollars wisely and serves the public well. Moving beyond stale and unproductive partisan divisions, DiSalvo argues that we can build a better, more responsive government that is accountable to taxpayers. But we cannot do it until we challenge the dominance of public sector unions in government. This carefully reasoned analysis of the power of public sector unions is a vital contribution to the controversial debates about public versus private unions, increasing inequality, and the role of government in American life
Download or read book The Public Service Review written by and published by . This book was released on 1887 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Co-Production and Public Service Management by : Victor Pestoff
Download or read book Co-Production and Public Service Management written by Victor Pestoff and published by Routledge. This book was released on 2018-10-03 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.
Book Synopsis Governing by Network by : Stephen Goldsmith
Download or read book Governing by Network written by Stephen Goldsmith and published by Rowman & Littlefield. This book was released on 2005-06-22 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fundamental, but mostly hidden, transformation is happening in the way public services are being delivered, and in the way local and national governments fulfill their policy goals. Government executives are redefining their core responsibilities away from managing workers and providing services directly to orchestrating networks of public, private, and nonprofit organizations to deliver the services that government once did itself. Authors Stephen Goldsmith and William D. Eggers call this new model “governing by network” and maintain that the new approach is a dramatically different type of endeavor that simply managing divisions of employees. Like any changes of such magnitude, it poses major challenges for those in charge. Faced by a web of relationships and partnerships that increasingly make up modern governance, public managers must grapple with skill-set issues (managing a contract to capture value); technology issues (incompatible information systems); communications issues (one partner in the network, for example, might possess more information than another); and cultural issues (how interplay among varied public, private, and nonprofit sector cultures can create unproductive dissonance). Governing by Network examines for the first time how managers on both sides of the aisle, public and private, are coping with the changes. Drawing from dozens of case studies, as well as established best practices, the authors tell us what works and what doesn’t. Here is a clear roadmap for actually governing the networked state for elected officials, business executives, and the broader public.
