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Service Organizations
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Book Synopsis Human Services as Complex Organizations by : Yeheskel Hasenfeld
Download or read book Human Services as Complex Organizations written by Yeheskel Hasenfeld and published by SAGE. This book was released on 2010 with total page 1217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition looks at the many recent changes in the arena of Human Sevices Organizations.
Book Synopsis Managing the Challenges in Human Service Organizations by : Michael J. Austin
Download or read book Managing the Challenges in Human Service Organizations written by Michael J. Austin and published by SAGE. This book was released on 2009 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The novel approach of this casebook encourages the student to determine how they would act and work towards a resolution of real-world dilemmas.
Book Synopsis Changing Human Service Organizations by : George Brager
Download or read book Changing Human Service Organizations written by George Brager and published by Simon and Schuster. This book was released on 2002-02 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Simon & Schuster, Changing Human Service Organizations is George Brager and Stephen Holloway's exploration of politics and practice. Changing Human Service Organizations is concerned with the process of planned change with human service organizations. It's focus is on innovation initiated by staff at the lower and middle levels of hierarchy of the organization they wish to alter.
Book Synopsis Management Lessons from the Mayo Clinic (PB) by : Leonard L. Berry
Download or read book Management Lessons from the Mayo Clinic (PB) written by Leonard L. Berry and published by McGraw Hill Professional. This book was released on 2008-05-31 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Book Synopsis Organization Practice by : Mary Katherine O'Connor
Download or read book Organization Practice written by Mary Katherine O'Connor and published by John Wiley & Sons. This book was released on 2009-01-28 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human service organizations are under increasing pressure to demonstrate that their programs work. Organization Practice, Second Edition helps students and professionals in human services and nonprofit management understand complex behaviors in organizations. This new edition provides a new, practical model for understanding cultural identities within organizations. Also, it is significantly revised to include numerous real-world cases, critical thinking questions, empirical support, and engaging exercises. Social workers, as well as public health and nonprofit administrators will benefit from the insights in this book.
Book Synopsis Navigating Human Services Organizations by : Rich Furman
Download or read book Navigating Human Services Organizations written by Rich Furman and published by . This book was released on 2020 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It has been 17 years since the first edition of Navigating Human Service Organizations (Navigating) was published-and about twenty years since the Margaret Gibelman began working on a unique and engaging textbook that has been used in many dozens of classrooms. I did not participate in the initial writing of the book, I joined the project later. Yet shorty after it was released, I reviewed it for possible adoption for a practice class, so can semi-dispassionately reflect upon the initial notes I made about the latest book of the director of the doctoral program from which I graduated"--
Book Synopsis Lean for Service Organizations and Offices by : Debashis
Download or read book Lean for Service Organizations and Offices written by Debashis and published by Pearson Education India. This book was released on 2008-09 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effectively Managing and Leading Human Service Organizations by : Ralph Brody
Download or read book Effectively Managing and Leading Human Service Organizations written by Ralph Brody and published by SAGE Publications. This book was released on 2013-11-21 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas for achieving managerial success. Authors Ralph Brody and Murali Nair dissect and diagnose common workplace dilemmas, offering current and future managers the skills to implement positive changes in organizations large and small. Easy-to-read, this book connects a conceptual framework and essential managerial practices with hundreds of real-life examples and case studies of applied managerial skills in organizational settings.
Book Synopsis The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by : Jeffrey K. Liker
Download or read book The Toyota Way to Service Excellence: Lean Transformation in Service Organizations written by Jeffrey K. Liker and published by McGraw Hill Professional. This book was released on 2016-09-23 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer. With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Book Synopsis The Unheard Voices by : Randy Stoecker
Download or read book The Unheard Voices written by Randy Stoecker and published by Temple University Press. This book was released on 2009-08-21 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service learning has become an institutionalized practice in higher education. Students are sent out to disadvantaged communities to paint, tutor, feed, and help organize communities. But while the students gain from their experiences, the contributors to The Unheard Voices ask, "Does the community?" This volume explores the impact of service learning on a community, and considers the unequal relationship between the community and the academy. Using eye-opening interviews with community-organization staff members, The Unheard Voices challenges assumptions about the effectiveness of service learning. Chapters offer strong critiques of service learning practices from the lack of adequate training and supervision, to problems of communication and issues of diversity. The book's conclusion offers ways to improve service learning so that future endeavors can be better at meeting the needs of the communities and the students who work in them.
Book Synopsis Managing Change and Innovation in Public Service Organizations by : Stephen P. Osborne
Download or read book Managing Change and Innovation in Public Service Organizations written by Stephen P. Osborne and published by Psychology Press. This book was released on 2005 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, the first in the Routledge Masters in Public Management series, examines and explains change and innovation in the public sector to provide readers with the skills needed to manage the changes taking place.
Book Synopsis Managing Organizations to Sustain Passion for Public Service by : James L. Perry
Download or read book Managing Organizations to Sustain Passion for Public Service written by James L. Perry and published by . This book was released on 2021 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "During the last three decades, social and behavioral scientists have intensively studied the motivating power of public service. The research focuses on varied concepts-public service motivation, altruism, and prosocial motivation and behavior. This research has produced a critical mass of new knowledge for transforming the motivation of public employees, civil service policies and management practices. The book is the first to look systematically across the different streams of other-oriented motivation research. It is also the first to synthesize research across applied questions that public organizations and their leaders confront, including: recruiting and selecting staff who will ethically and competently pursue public service; designing public work to leverage its meaningfulness; creating work environments that support intrinsically-motivated, prosocial behavior; compensating and rewarding employees to energize and sustain public service; socializing employees for public service missions and values; and leading employees for causes great than themselves"--
Author :United States. Congress. House. Committee on House Administration. Ad Hoc Subcommittee on Legislative Service Organizations Publisher : ISBN 13 : Total Pages :204 pages Book Rating :4.F/5 ( download)
Book Synopsis Legislative Service Organizations by : United States. Congress. House. Committee on House Administration. Ad Hoc Subcommittee on Legislative Service Organizations
Download or read book Legislative Service Organizations written by United States. Congress. House. Committee on House Administration. Ad Hoc Subcommittee on Legislative Service Organizations and published by . This book was released on 1982 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Reporting on an Examination of Controls at a Service Organization Relevant to User Entities' Internal Control Over Financial Reporting (SOC 1) by : AICPA
Download or read book Reporting on an Examination of Controls at a Service Organization Relevant to User Entities' Internal Control Over Financial Reporting (SOC 1) written by AICPA and published by John Wiley & Sons. This book was released on 2017-05-08 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: This updated and improved guide is designed to help accountants effectively perform SOC 1® engagements under AT-C section 320, Reporting on an Examination of Controls at a Service Organization Relevant to User Entities’ Internal Control Over Financial Reporting, of Statement on Standards for Attestation Engagements (SSAE) No. 18, Attestation Standards: Clarification and Recodification. With the growth in business specialization, outsourcing tasks and functions to service organizations has become increasingly popular, increasing the demand for SOC 1 engagements. This guide will help: Gain a deeper understanding of the requirements and guidance in AT-C section 320 for performing SOC 1 engagements. Obtain guidance from top CPAs on how to implement AT-C section 320 and address common and practice issues. Provide best in class services related to planning, performing, and reporting on a SOC 1 engagement. Successfully implement changes in AT-C section 320 arising from the issuance of SSAE 18, which is effective for reports dated on or after May 1, 2017. Determine how to describe the matter giving rise to a modified opinion by providing over 20 illustrative paragraphs for different situations. Understand the kinds of information auditors of the financial statements of user entities need from a service auditor's report. Implement the requirement in SSAE No. 18 to obtain a written assertion from management of the service organization. Organize and draft relevant sections of a type 2 report by providing complete illustrative type 2 reports that include the service auditor’s report, management’s assertion, the description of the service organization’s system, and the service auditor’s description of tests of controls and results. Develop management representation letters for SOC 1 engagements.
Book Synopsis Marketing Services and Resources in Information Organizations by : Zhixian George Yi
Download or read book Marketing Services and Resources in Information Organizations written by Zhixian George Yi and published by Chandos Publishing. This book was released on 2017-09-20 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the rapid development of information and communication technology and increasingly intense competition with other organizations, information organizations face a pressing need to market their unique services and resources and reach their user bases in the digital age. Marketing Services and Resources in Information Organizations explores a variety of important and useful topics in information organisations based on the author's marketing courses and his empirical studies on Australian academic librarians' perceptions of marketing services and resources. This book provides an introduction to marketing, the marketing process, and marketing concepts, research, mix and branding, and much more. Readers will learn strategic marketing planning, implementation, and evaluation, effective techniques for promoting services and resources, and effective social media and Web 2.0 tools used to promote services and resources. Marketing Services and Resources in Information Organizations is survey-based, theoretical and practical. The advanced statistical techniques used in this book distinguish the findings from other survey research products in the marketing field, and will be useful to practitioners when they consider their own marketing strategies. This book provides administrators, practitioners, instructors, and students at all levels with effective marketing techniques, approaches, and strategies as it looks at marketing from multiple perspectives. Dr. Zhixian (George) Yi is a Leadership Specialization Coordinator and Ph.D. supervisor in the School of Information Studies at Charles Sturt University, Australia. He received a doctorate in information and library sciences and a PhD minor in educational leadership from Texas Woman's University, and he was awarded his master's degree in information science from Southern Connecticut State University. In 2009, he was awarded the Eugene Garfield Doctoral Dissertation Fellowship from Beta Phi Mu, the International Library and Information Studies Honor Society. He was selected for inclusion into Who's Who in America in 2010. - Examines effective marketing techniques, approaches and strategies - Studies marketing from multiple perspectives - Empirical-based, theoretical, and practical - Systematic and comprehensive
Book Synopsis The Law of Tax-Exempt Organizations by : Bruce R. Hopkins
Download or read book The Law of Tax-Exempt Organizations written by Bruce R. Hopkins and published by John Wiley & Sons. This book was released on 2007-07-27 with total page 1297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in plain English and supplemented annually, The Law of Tax-Exempt Organizations, Ninth Editioncan help the lawyers and managers of tax-exempt organizations make sure that they are up-to-date on all current regulations pertaining to tax-exempt organizations, and well-prepared to make decisions about their organization s actions and future.
Book Synopsis Management in the Human Service Organization by : United States. Office of Family Assistance
Download or read book Management in the Human Service Organization written by United States. Office of Family Assistance and published by . This book was released on 1980 with total page 994 pages. Available in PDF, EPUB and Kindle. Book excerpt:
