Service Level Management And SLA A Complete Guide - 2020 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9781867329053
Total Pages : 318 pages
Book Rating : 4.3/5 (29 download)

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Book Synopsis Service Level Management And SLA A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Service Level Management And SLA A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-02-16 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does service continuity management cost? Which provide value to the business from service strategy? Do you need measurable and comparable data? Do your service level agreements cover who has access to your data? What is the level of satisfaction with analytics in your organization? This valuable Service Level Management And SLA self-assessment will make you the established Service Level Management And SLA domain expert by revealing just what you need to know to be fluent and ready for any Service Level Management And SLA challenge. How do I reduce the effort in the Service Level Management And SLA work to be done to get problems solved? How can I ensure that plans of action include every Service Level Management And SLA task and that every Service Level Management And SLA outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Level Management And SLA costs are low? How can I deliver tailored Service Level Management And SLA advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Level Management And SLA essentials are covered, from every angle: the Service Level Management And SLA self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Level Management And SLA outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Level Management And SLA practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Level Management And SLA are maximized with professional results. Your purchase includes access details to the Service Level Management And SLA self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Level Management And SLA Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Service Level Agreement A Complete Guide - 2020 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655916697
Total Pages : 306 pages
Book Rating : 4.9/5 (166 download)

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Book Synopsis Service Level Agreement A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Service Level Agreement A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-06 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which process includes business, service and component sub-processes? When was the last time it worked as expected? What to optimize for? Are service credits an exclusive remedy? What is an SLA in the context of a website or organization? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Level Agreement investments work better. This Service Level Agreement All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Level Agreement Self-Assessment. Featuring 912 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Level Agreement improvements can be made. In using the questions you will be better able to: - diagnose Service Level Agreement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Level Agreement and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Level Agreement Scorecard, you will develop a clear picture of which Service Level Agreement areas need attention. Your purchase includes access details to the Service Level Agreement self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Level Agreement Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

The Complete Guide to IT Service Level Agreements

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Author :
Publisher : Rothstein Associates Inc
ISBN 13 : 9781931332132
Total Pages : 296 pages
Book Rating : 4.3/5 (321 download)

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Book Synopsis The Complete Guide to IT Service Level Agreements by : Andrew Hiles

Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles and published by Rothstein Associates Inc. This book was released on 2002 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.

Service Level Agreement A Complete Guide - 2020 Edition

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Author :
Publisher :
ISBN 13 : 9780655966692
Total Pages : 0 pages
Book Rating : 4.9/5 (666 download)

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Book Synopsis Service Level Agreement A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Service Level Agreement A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Level Agreement a Complete Guide - 2019 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655517221
Total Pages : 310 pages
Book Rating : 4.5/5 (172 download)

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Book Synopsis Service Level Agreement a Complete Guide - 2019 Edition by : Gerardus Blokdyk

Download or read book Service Level Agreement a Complete Guide - 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-12-21 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is a network Service Level Agreement (SLA) in effect? Do you utilize the Service Catalog as the baseline to negotiate Service Level Agreements (SLAs) with the business? Who prepares the SLA? What does off-site mean in your organization? What PMO services are included in this SLA? This amazing Service Level Agreement self-assessment will make you the reliable Service Level Agreement domain visionary by revealing just what you need to know to be fluent and ready for any Service Level Agreement challenge. How do I reduce the effort in the Service Level Agreement work to be done to get problems solved? How can I ensure that plans of action include every Service Level Agreement task and that every Service Level Agreement outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Level Agreement costs are low? How can I deliver tailored Service Level Agreement advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Level Agreement essentials are covered, from every angle: the Service Level Agreement self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Level Agreement outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Level Agreement practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Level Agreement are maximized with professional results. Your purchase includes access details to the Service Level Agreement self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Level Agreement Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Service Level Agreements A Complete Guide - 2020 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655907206
Total Pages : 312 pages
Book Rating : 4.9/5 (72 download)

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Book Synopsis Service Level Agreements A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Service Level Agreements A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-08-27 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are standard financial penalties for violating downtime in a Service Level Agreement? Do your organizations service level agreements provide tenant remuneration for losses they may incur due to outages or losses experienced within your infrastructure? Have service level agreements been implemented between the service desk and its key customers? When should the service level agreements be created? if so, do they measure themselves for compliance with the agreement? This breakthrough Service Level Agreements self-assessment will make you the entrusted Service Level Agreements domain master by revealing just what you need to know to be fluent and ready for any Service Level Agreements challenge. How do I reduce the effort in the Service Level Agreements work to be done to get problems solved? How can I ensure that plans of action include every Service Level Agreements task and that every Service Level Agreements outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Level Agreements costs are low? How can I deliver tailored Service Level Agreements advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Level Agreements essentials are covered, from every angle: the Service Level Agreements self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Level Agreements outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Level Agreements practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Level Agreements are maximized with professional results. Your purchase includes access details to the Service Level Agreements self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Level Agreements Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Service Level Management A Complete Guide - 2020 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655914877
Total Pages : 320 pages
Book Rating : 4.9/5 (148 download)

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Book Synopsis Service Level Management A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Service Level Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-06 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does it service management contribute to the quality of it service provision? What quality or service level is important in the desired technology service? Is your organization willing to commit to Service Level Agreements? What is it going to take? Given the lead time, demand history, price, and impact on the IT organization, what are the predicted criticality and service levels? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Level Management investments work better. This Service Level Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Level Management Self-Assessment. Featuring 979 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Level Management improvements can be made. In using the questions you will be better able to: - diagnose Service Level Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Level Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Level Management Scorecard, you will develop a clear picture of which Service Level Management areas need attention. Your purchase includes access details to the Service Level Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Level Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM

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Author :
Publisher : Rothstein Publishing
ISBN 13 : 1944480013
Total Pages : 1005 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM by : Andrew Hiles, Hon FBCI, EIoSCM

Download or read book Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 1005 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company’s vision, definitions, requirements, and performance measurement would be clear. But in today’s fast-paced, complex world of outsourcing, you could use some help to make that a reality. Look no further! In A Rothstein Publishing Collection: Service Level Agreements, four key books by Andrew Hiles combine to help you achieve effective agreements. Andrew Hiles draws on decades of experience to guide you in achieving service level agreements (SLAs) that are not simply legal documents, but are strategic business-centric tools that can lead to enduring, satisfying, and profitable relationships between customer and supplier. In this four-book package, you will receive a step-by-step guide to designing, negotiating, and implementing SLAs in your organization: Service Level Agreements: Winning a Competitive Edge for Support & Supply Services The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers These books include checklists, samples, statistics, and real-world case studies that will help you to: • Create clearly written SLAs that are unambiguous, comprehensive, and enforceable. • Balance service costs against quality for business advantage. • Provide the level of service that meets the expectations of customers and keeps them loyal. • Apply quality assurance techniques to the SLA to identify the right quality of service. • Prevent disputes between customers and suppliers. • Avoid catastrophic losses and day-to-day headaches.

The Complete Guide to IT Service Level Agreements

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Author :
Publisher : Rothstein Associates Incorporated
ISBN 13 : 9780964164826
Total Pages : 264 pages
Book Rating : 4.1/5 (648 download)

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Book Synopsis The Complete Guide to IT Service Level Agreements by : Andrew Hiles

Download or read book The Complete Guide to IT Service Level Agreements written by Andrew Hiles and published by Rothstein Associates Incorporated. This book was released on 1999 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write Your SLA

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Author :
Publisher : Emereo Pty Limited
ISBN 13 : 9781921523625
Total Pages : 204 pages
Book Rating : 4.5/5 (236 download)

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Book Synopsis The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write Your SLA by : Gerard Blokdijk

Download or read book The Service Level Agreement SLA Guide - SLA Book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write Your SLA written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008-08 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book enables you to implement, or fine tune service level agreements (frequently abbreviated as SLA). A SLA a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. An SLA is a formally negotiated agreement between two parties. It is a contract that exists between customers and their service provider, client or between service providers. It records the common understanding about services, priorities, responsibilities, guarantee, and such - collectively, the level of service. This book enables you to specify the levels of availability, serviceability, performance, operation, or other attributes of the service like billing and even penalties in the case of violation of the SLA. This SLA Guide is filled with Valuable hints, tips and guidance on how to successfully implement SLM, it contains several Service Level Agreement Forms which gives you a Fast and Easy Way to Write SLAs.

Mobile Service Level Management Software A Complete Guide - 2020 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655933656
Total Pages : 316 pages
Book Rating : 4.9/5 (336 download)

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Book Synopsis Mobile Service Level Management Software A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Mobile Service Level Management Software A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-30 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it cost for the level of service that you require? Does management get a weekly report on application recovery readiness status and recovery SLA report? on premise, cloud hosted, hybrid, or other)? Have you built mitigation and incentive controls into the formation of your workforce recovery teams? Is there a discount for multi-year contracts? This valuable Mobile Service Level Management Software self-assessment will make you the assured Mobile Service Level Management Software domain leader by revealing just what you need to know to be fluent and ready for any Mobile Service Level Management Software challenge. How do I reduce the effort in the Mobile Service Level Management Software work to be done to get problems solved? How can I ensure that plans of action include every Mobile Service Level Management Software task and that every Mobile Service Level Management Software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Mobile Service Level Management Software costs are low? How can I deliver tailored Mobile Service Level Management Software advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Mobile Service Level Management Software essentials are covered, from every angle: the Mobile Service Level Management Software self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Mobile Service Level Management Software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Mobile Service Level Management Software practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Mobile Service Level Management Software are maximized with professional results. Your purchase includes access details to the Mobile Service Level Management Software self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Mobile Service Level Management Software Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Foundations of Service Level Management

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Author :
Publisher : Sams Publishing
ISBN 13 :
Total Pages : 292 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Foundations of Service Level Management by : Rick Sturm

Download or read book Foundations of Service Level Management written by Rick Sturm and published by Sams Publishing. This book was released on 2000 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.

SLM Service Level Management A Complete Guide - 2020 Edition

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Author :
Publisher : 5starcooks
ISBN 13 : 9780655943792
Total Pages : 306 pages
Book Rating : 4.9/5 (437 download)

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Book Synopsis SLM Service Level Management A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book SLM Service Level Management A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-23 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make SLM Service Level Management investments work better. This SLM Service Level Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth SLM Service Level Management Self-Assessment. Featuring 941 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which SLM Service Level Management improvements can be made. In using the questions you will be better able to: - diagnose SLM Service Level Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in SLM Service Level Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the SLM Service Level Management Scorecard, you will develop a clear picture of which SLM Service Level Management areas need attention. Your purchase includes access details to the SLM Service Level Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific SLM Service Level Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

The Complete Guide to Preparing and Implementing Service Level Agreements

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Author :
Publisher :
ISBN 13 : 9781856044103
Total Pages : 0 pages
Book Rating : 4.0/5 (441 download)

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Book Synopsis The Complete Guide to Preparing and Implementing Service Level Agreements by : Sheila Pantry

Download or read book The Complete Guide to Preparing and Implementing Service Level Agreements written by Sheila Pantry and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA.

Service Level Agreements

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Author :
Publisher : It Governance Limited
ISBN 13 : 9781849280693
Total Pages : 0 pages
Book Rating : 4.2/5 (86 download)

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Book Synopsis Service Level Agreements by : Jimmy Desai

Download or read book Service Level Agreements written by Jimmy Desai and published by It Governance Limited. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buy the itSMF guide to service level management today! Service Level Management - a Practitioner's Guide, Second Edition ;offers a practical, experience-based approach to the subject matter. This guide shows you the best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more. Additionally, this book comes complete with a free CD packed with sample templates and supporting documents. You can tailor these ;templates to your specific needs using the advice and guidance in the book. No more reinventing the wheel. This second edition of the book has been reorganised in line with feedback from itSMF's SLM roadshows. The templates on the accompanying CD have been fully revised, the section on service catalogues has been extended. A new section on SLM small-scale implementation has added. Key Features © Benefits: Shows you ;best way to design a service level management (SLM) roadmap and implementation project plan. Providing you with a step-by-step approach. Comes with a CD that contains templates of various different SLM documents. These can be tailored to your own needs. Saving you both time and money Published by the itSMF - the representative body of the IT service management industry. Revised and updated with feedback incorporated from itSMF's SLM roadshows. Meaning this book is current and very up to date. Includes a new section on small-scale SLM ;implementation, meaning this book can help you implement SLM ;no matter the size of your organisation. Note: The ebook version does not provide access to the companion files.

The Sla Manager and Service Level Management Job Description Handbook

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Author :
Publisher :
ISBN 13 : 9781921573408
Total Pages : 300 pages
Book Rating : 4.5/5 (734 download)

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Book Synopsis The Sla Manager and Service Level Management Job Description Handbook by : Ivanka Menken

Download or read book The Sla Manager and Service Level Management Job Description Handbook written by Ivanka Menken and published by . This book was released on 2009-01-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: For nearly 15 years, The Art of Service has been the guiding light for those in pursuit of satisfying and fulfilling employment in IT. This SLA Manager edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide's formula for your SLA Manager Role are five questions: Where does the SLA Manager's role fit, What does it mean to be or become a SLA Manager, How to be a SLA Manager, When is a SLA Manager successful and Why be a SLA Manager. This Guide has all the answers and sets you up, well on your way to finding, keeping and being successful in the job you really want. This book is not filled with theoretical babble but practical and useful information, knowledge and experience! Packed with time-tested advice, This SLA Manager Handbook works as a good companion for those just starting out in the "real world" as well as for those who are thinking seriously about a career change. If you have ever worked in or managed an IT organization, this book will not only answer a lot of your troubling questions, it will also explain matters that you did not know the questions to - just the obnoxious frustration of something that was not working. It is with incredible ease, yet depth and understanding that this book ploughs through the important issues that concerns not only HR managers and CIOs, but anyone who wants to climb up the SLA Manager ladder. This Guide is filled with Valuable hints, tips and guidance on how to successfully be a SLA Manager, it contains many forms, templates and checklists to get you going right away. The Art of Service's Guides have helped thousands of peoplefind truly satisfying work. This guide tells you how you process information, make decisions and interact with the world around you in your SLA Manager role - and shows you what works best. Then, using workbook exercises and real-life examples to highlight the strengths and pitfalls of the SLA Manager, it shows you step-by-step how to ensure the best results in the shortest period of time. And if you plan to stay in your job, the SLA Manager Guide provides savvy advice for getting the most out of your current career. Every other career guide offers generic, one-size- fits-all advice. But because it is based on this specific career, The SLA Manager Handbook helps you determine what you need to be more successful and satisfied.

Mobile Service Level Management Software A Complete Guide - 2020 Edition

Download Mobile Service Level Management Software A Complete Guide - 2020 Edition PDF Online Free

Author :
Publisher :
ISBN 13 : 9780655983651
Total Pages : 0 pages
Book Rating : 4.9/5 (836 download)

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Book Synopsis Mobile Service Level Management Software A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Mobile Service Level Management Software A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: