Service Leadership Strategy A Complete Guide 2020 Edition

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Leadership Strategy and Tactics

Author : Jocko Willink
Publisher : St. Martin's Press
ISBN 13 : 1250334802
Total Pages : 215 pages
Book Rating : 4.2/5 (53 download)

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Book Synopsis Leadership Strategy and Tactics by : Jocko Willink

Download or read book Leadership Strategy and Tactics written by Jocko Willink and published by St. Martin's Press. This book was released on 2023-10-03 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: The instant #1 New York Times, #1 Wall Street Journal, #1 USA Today bestseller answers the world’s most complex question: How do you lead? Leadership is the most challenging of human endeavors. It is often misunderstood. It can bewilder, mystify, and frustrate even the most dedicated practitioners. Leaders at all levels are often forced to use theoretical guesswork to make decisions and lead their troops. IT DOESN’T HAVE TO BE THAT WAY. There are principles that can be applied and tenets that can be followed. There are skills that can be learned and maneuvers that can be practiced and executed. There are leadership strategies and tactics that have been tested and proven on the battlefield, in business, and in life. Retired U.S. Navy SEAL officer Jocko Willink delivers his powerful and pragmatic leadership methodology, which teaches how to lead any team in any situation to victory. This new expanded edition contains a protocol to develop and hone critical decision-making instincts and make them habitual.

Inclusive Leadership

Author : Charlotte Sweeney
Publisher : Pearson UK
ISBN 13 : 1292112751
Total Pages : 249 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis Inclusive Leadership by : Charlotte Sweeney

Download or read book Inclusive Leadership written by Charlotte Sweeney and published by Pearson UK. This book was released on 2016-11-17 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inclusive Leadership has been officially shortlisted in the 'Management Futures' category for the 2018 Management Book of the Year prize which has just been announced by the Chartered Management Institute (CMI) and the British Library. The most successful organisations are those with the most diverse and engaged workforces. Studies show an 80% improvement in business performance among those with high diversity levels. When people feel included and able to reach their full potential, they are more engaged, more productive and often more creative. Inclusive Leadership will help you drive culture change using organisational development principles. It takes you through the key components of leading change throughout the employee lifecycle, your supply chain, and through product development. Crucially, it will help you make a genuine impact on your business, through your people, both now and in the future. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Service Leadership

Author : Svafa Gronfeldt
Publisher : SAGE
ISBN 13 : 1452279128
Total Pages : 337 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Service Leadership by : Svafa Gronfeldt

Download or read book Service Leadership written by Svafa Gronfeldt and published by SAGE. This book was released on 2005-11-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.

Self-Leadership

Author : Christopher P. Neck
Publisher : SAGE Publications
ISBN 13 : 1506314481
Total Pages : 358 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Self-Leadership by : Christopher P. Neck

Download or read book Self-Leadership written by Christopher P. Neck and published by SAGE Publications. This book was released on 2016-06-17 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by the scholars who first developed the theory of self-leadership (Christopher P. Neck, Charles C. Manz, & Jeffery D. Houghton), Self-Leadership: The Definitive Guide to Personal Excellence offers powerful yet practical advice for leading yourself to personal excellence. Grounded in research, this milestone book is based on a simple yet revolutionary principle: First learn to lead yourself, and then you will be in a solid position to effectively lead others. This inclusive approach to self-motivation and self-influence equips readers with the strategies and tips they need to build a strong foundation in the study of management, as well as enhancing their own personal effectiveness.

Extreme Ownership

Author : Jocko Willink
Publisher : St. Martin's Press
ISBN 13 : 125018472X
Total Pages : 351 pages
Book Rating : 4.2/5 (51 download)

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Book Synopsis Extreme Ownership by : Jocko Willink

Download or read book Extreme Ownership written by Jocko Willink and published by St. Martin's Press. This book was released on 2017-11-21 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: An updated edition of the blockbuster bestselling leadership book that took America and the world by storm, two U.S. Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life. Sent to the most violent battlefield in Iraq, Jocko Willink and Leif Babin’s SEAL task unit faced a seemingly impossible mission: help U.S. forces secure Ramadi, a city deemed “all but lost.” In gripping firsthand accounts of heroism, tragic loss, and hard-won victories in SEAL Team Three’s Task Unit Bruiser, they learned that leadership—at every level—is the most important factor in whether a team succeeds or fails. Willink and Babin returned home from deployment and instituted SEAL leadership training that helped forge the next generation of SEAL leaders. After departing the SEAL Teams, they launched Echelon Front, a company that teaches these same leadership principles to businesses and organizations. From promising startups to Fortune 500 companies, Babin and Willink have helped scores of clients across a broad range of industries build their own high-performance teams and dominate their battlefields. Now, detailing the mind-set and principles that enable SEAL units to accomplish the most difficult missions in combat, Extreme Ownership shows how to apply them to any team, family or organization. Each chapter focuses on a specific topic such as Cover and Move, Decentralized Command, and Leading Up the Chain, explaining what they are, why they are important, and how to implement them in any leadership environment. A compelling narrative with powerful instruction and direct application, Extreme Ownership revolutionizes business management and challenges leaders everywhere to fulfill their ultimate purpose: lead and win.

Fire and Emergency Services Administration: Management and Leadership Practices

Author : L. Charles Smeby Jr.
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449675492
Total Pages : 222 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis Fire and Emergency Services Administration: Management and Leadership Practices by : L. Charles Smeby Jr.

Download or read book Fire and Emergency Services Administration: Management and Leadership Practices written by L. Charles Smeby Jr. and published by Jones & Bartlett Publishers. This book was released on 2005-11-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fire and Emergency Service Administration provides an overview of the organization and management of a fire department and the relationship of agencies to the fire service. This text is primarily designed for use in Fire Science, Emergency Medical, and Emergency Preparedness programs at both the Associate and Baccalaureate levels. It can be used for self study or as a supplemental text. As a college text, it would be of interest to students in Fire Administration I, Advanced Fire Administration, and Personal Management for the Fire Service courses, as outlined in the FESHE curriculum.

The Complete Book of Colleges, 2020 Edition

Author : Princeton Review (COR)
Publisher : Princeton Review
ISBN 13 : 0525568115
Total Pages : 1154 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis The Complete Book of Colleges, 2020 Edition by : Princeton Review (COR)

Download or read book The Complete Book of Colleges, 2020 Edition written by Princeton Review (COR) and published by Princeton Review. This book was released on 2019-07-02 with total page 1154 pages. Available in PDF, EPUB and Kindle. Book excerpt: No one knows colleges better than The Princeton Review! Inside The Complete Book of Colleges, 2020 Edition, students will find meticulously researched information that will help them narrow their college search.

The Leader's Guide to Radical Management

Author : Stephen Denning
Publisher : John Wiley & Sons
ISBN 13 : 0470651369
Total Pages : 341 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis The Leader's Guide to Radical Management by : Stephen Denning

Download or read book The Leader's Guide to Radical Management written by Stephen Denning and published by John Wiley & Sons. This book was released on 2010-09-14 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: A radical new management model for twenty-first century leaders Organizations today face a crisis. The crisis is of long standing and its signs are widespread. Most proposals for improving management address one element of the crisis at the expense of the others. The principles described by award-winning author Stephen Denning simultaneously inspire high productivity, continuous innovation, deep job satisfaction and client delight. Denning puts forward a fundamentally different approach to management, with seven inter-locking principles of continuous innovation: focusing the entire organization on delighting clients; working in self-organizing teams; operating in client-driven iterations; delivering value to clients with each iteration; fostering radical transparency; nurturing continuous self-improvement and communicating interactively. In sum, the principles comprise a new mental model of management. Author outlines the basic seven principles of continuous innovation The book describes more than seventy supporting practices Denning offers a rethinking of management from first principles This book is written by the author of The Secret Language of Leadership—a Financial Times Selection in Best Books of 2007.

Leadership for a Better World

Author : NCLP (National Clearinghouse for Leadership Programs)
Publisher : John Wiley & Sons
ISBN 13 : 1119207592
Total Pages : 336 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Leadership for a Better World by : NCLP (National Clearinghouse for Leadership Programs)

Download or read book Leadership for a Better World written by NCLP (National Clearinghouse for Leadership Programs) and published by John Wiley & Sons. This book was released on 2016-11-14 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to the theory and application of the Social Change Model Leadership for a Better World provides an approachable introduction to the Social Change Model of Leadership Development (SCM), giving students a real-world context through which to explore the seven C's of leadership for social change as well as a approaches to socially responsible leadership. From individual, group, and community values through the mechanisms of societal change itself, this book provides fundamental coverage of this increasingly vital topic. Action items, reflection, and discussion questions throughout encourage students to think about how these concepts apply in their own lives. The Facilitator's Guide includes a wealth of activities, assignments, discussions, and supplementary resources to enrich the learning experience whether in class or in the co-curriculum. This new second edition includes student self-assessment rubrics for each element of the model and new discussion on the critical roles of leadership self-efficacy, social perspective, and social justice perspectives. Content is enriched with research on how this approach to leadership is developed, and two new chapters situate the model in a broader understanding of leadership and in applications of the model. The Social Change Model is the most widely-used leadership model for college students, and has shaped college leadership curricula at schools throughout the U.S. and other countries including a translation in Chinese and Japanese. This book provides a comprehensive exploration of the model, with a practical, relevant approach to real-world issues. Explore the many facets of social change and leadership Navigate group dynamics surrounding controversy, collaboration, and purpose Discover the meaning of citizenship and your commitment to the greater good Become an agent of change through one of the many routes to a common goal The SCM is backed by 15 years of research, and continues to be informed by ongoing investigation into the interventions and environments that create positive leadership development outcomes. Leadership for a Better World provides a thorough, well-rounded tour of the Social Change Model, with guidance on application to real-world issues. Please note that The Social Change Model: Facilitating Leadership Development (978-1-119-24243-7) is intended to be used as a Facilitator's Guide to Leadership for a Better World, 2nd Edition in seminars, workshops, and college classrooms. You'll find that, while each book can be used on its own, the content in both is also designed for use together. A link to the home page of The Social Change Model can be found below under Related Titles.

Effective Leadership Communication

Author : Mary Lou Higgerson
Publisher : John Wiley & Sons
ISBN 13 : 1933371196
Total Pages : 292 pages
Book Rating : 4.9/5 (333 download)

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Book Synopsis Effective Leadership Communication by : Mary Lou Higgerson

Download or read book Effective Leadership Communication written by Mary Lou Higgerson and published by John Wiley & Sons. This book was released on 2007-01-15 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict can appear with varying degrees of intensity or hostility, but if ignored or managed ineffectively, it can slow or jeopardize an institution's success. Chairs and deans, who have leadership responsibilities to both administrators and faculty, often find a significant portion of their jobs devoted to conflict management. Their leadership success depends on their ability to effectively manage a variety of conflict-laden situations, and negotiate people’s varying needs and personalities. This book, at its core, is about communication strategies that support effective leadership. First it shows how to establish a foundation for effective leadership communication; next, it discusses developing a fair and effective leadership communication style; and finally, it shows how to employ leadership communication to manage especially difficult people, from prima donnas to pot stirrers. Each chapter contains a series of questions and prompts to guide readers through a hypothetical but realistic situation, and encourages them to cultivate and practice the first-person participant and third-person observer roles. By moving between these two perspectives, readers will gain more insight into their own style of managing conflict and understanding of leadership. This skill also permits academic leadership to have more strategic control over the communication in a particular situation, thus empowering them to feel and to be more in control in every situation.

What the Heck Is EOS?

Author : Gino Wickman
Publisher : BenBella Books
ISBN 13 : 1944648836
Total Pages : 122 pages
Book Rating : 4.9/5 (446 download)

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Book Synopsis What the Heck Is EOS? by : Gino Wickman

Download or read book What the Heck Is EOS? written by Gino Wickman and published by BenBella Books. This book was released on 2017-09-05 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast read, this book answers the questions many employees have about EOS and their company: • What is an operating system? • What is EOS and why is my company using it? • What are the EOS foundational tools and how do they impact me? • What's in it for me? Designed to engage employees in the EOS process and tools, What the Heck is EOS? uses simple, straightforward language and provides questions about each tool for managers and employees to discuss creating more ownership and buy-in at the staff level. After reading this book, employees will not only have a better understanding of EOS but they will be more engaged, taking an active role in helping achieve your company's vision.

What Great Service Leaders Know and Do

Author : James L. Heskett
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626565864
Total Pages : 324 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis What Great Service Leaders Know and Do by : James L. Heskett

Download or read book What Great Service Leaders Know and Do written by James L. Heskett and published by Berrett-Koehler Publishers. This book was released on 2015-09-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.” Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

Elsevier Comprehensive Guide to Combined Medical Services (UPSC)-E-Book

Author : Rajeev Kumar
Publisher : Elsevier Health Sciences
ISBN 13 : 8131243508
Total Pages : 1024 pages
Book Rating : 4.1/5 (312 download)

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Book Synopsis Elsevier Comprehensive Guide to Combined Medical Services (UPSC)-E-Book by : Rajeev Kumar

Download or read book Elsevier Comprehensive Guide to Combined Medical Services (UPSC)-E-Book written by Rajeev Kumar and published by Elsevier Health Sciences. This book was released on 2015-12-09 with total page 1024 pages. Available in PDF, EPUB and Kindle. Book excerpt: 16 years (1999–2014) authentic question papers of Combined Medical Services (UPSC) with answers, detailed explanations, and references Lucid and stylized presentation with tables, flowcharts, and complete coverage of the related topics Coverage of the topics from the point of view of NEET as well as other PG and DNB entrance exams

The Code. the Evaluation. the Protocols

Author : Jocko Willink
Publisher :
ISBN 13 : 9780981618821
Total Pages : pages
Book Rating : 4.6/5 (188 download)

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Book Synopsis The Code. the Evaluation. the Protocols by : Jocko Willink

Download or read book The Code. the Evaluation. the Protocols written by Jocko Willink and published by . This book was released on 2020-02 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A written guide that provides readers with the insights, self evaluations and tools to optimize themselves, prevail over mediocracy and become their best possible self.

Servant Leadership in Action

Author : Ken Blanchard
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523093986
Total Pages : 395 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Servant Leadership in Action by : Ken Blanchard

Download or read book Servant Leadership in Action written by Ken Blanchard and published by Berrett-Koehler Publishers. This book was released on 2018-03-06 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of The One-Minute Manager, a guide to leading others by serving them, featuring advice and tools from real-life leadership experts. We’ve all seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way: servant leadership. Servant leaders lead by serving their people, not by exalting themselves. This collection features forty-four renowned servant leadership experts and practitioners—prominent business executives, bestselling authors, and respected spiritual leaders—who offer advice and tools for implementing this proven, but for some still radical, leadership model. Edited by legendary business author and lifelong servant leader Ken Blanchard and his longtime editor Renee Broadwell, this is the most comprehensive and wide-ranging guide ever published for what is, in every sense, a better way to lead. “Renowned expert Ken Blanchard with Renee Broadwell have assembled the insights of dozens of successful leaders in their new book Servant Leadership In Action. I doubt you will find any book or course on leadership that delivers a more on-target message of the essential element critical to being a truly great leader. Get a copy. Read it. Be it.” —Miami Herald “A comprehensive and inspiring book presented as a servant leadership primer, action plan and how-to guide, then concludes with proof of effectiveness and inspiration to go forward. The wide-ranging yet related topics covered in Servant Leadership In Action is part of what makes the book so valuable. I am sure it will quickly become a must-have resource for leaders, both emerging and established.” —Being Fully Present

The Art of Director Excellence

Author : John Hotta
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110689162
Total Pages : 255 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis The Art of Director Excellence by : John Hotta

Download or read book The Art of Director Excellence written by John Hotta and published by Walter de Gruyter GmbH & Co KG. This book was released on 2023-10-02 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: "How would you compare what you expected of board service versus the reality?" "What do you want to say to lifelong learners of corporate governance?" Compiling wisdom and practical knowledge from interviews with over 40 board directors, spanning board chairs and CEOs at public companies, private companies, and nonprofit organizations, The Art of Director Excellence, Volume 1 presents insightful answers to these questions and more. It explores a variety of important topics in corporate governance, including developing business strategy with management, navigating risks, being a board chair or committee member on different types of boards, and improving ESG and diversity, along with the many differences in how these decisions are handled in North America, Asia, and Europe. While this book is an invaluable asset for both new and existing board directors inside the boardroom, it has use outside it as well. The real-world wisdom and experience in this volume will complement academic textbooks as shown in the appendix, which cross references commonly used textbooks to show how this book matches their contents. Academics, business school faculty and students in executive education, as well as graduate and undergraduate corporate governance classes will benefit immensely from this book. Emerging leaders in investment banking, proxy advisory, and executive recruiting will gain knowledge of the inner workings of the boardroom.

The Complete Guide to Service Learning

Author : Cathryn Berger Kaye
Publisher : Free Spirit Publishing
ISBN 13 : 1575427311
Total Pages : 289 pages
Book Rating : 4.5/5 (754 download)

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Book Synopsis The Complete Guide to Service Learning by : Cathryn Berger Kaye

Download or read book The Complete Guide to Service Learning written by Cathryn Berger Kaye and published by Free Spirit Publishing. This book was released on 2010-03-18 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project-based guide is a blueprint for service learning—from getting started to assessing the experience—and integrates the K–12 Service-Learning Standards for Quality Practice. It provides ideas for incorporating literacy into service learning and suggestions for creating a culture of service. An award-winning treasury of activities, ideas, annotated book recommendations, author interviews, and expert essays—all presented within a curricular context and organized by theme. Digital Content contains all of the planning and tracking forms from the book plus bonus service learning plans, and more.