Inclusive Leadership

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How to Be an Inclusive Leader

Author : Jennifer Brown
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523085193
Total Pages : 183 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis How to Be an Inclusive Leader by : Jennifer Brown

Download or read book How to Be an Inclusive Leader written by Jennifer Brown and published by Berrett-Koehler Publishers. This book was released on 2019-08-20 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: We know why diversity is important, but how do we drive real change at work? Diversity and inclusion expert Jennifer Brown provides a step-by-step guide for the personal and emotional journey we must undertake to create an inclusive workplace where everyone can thrive. Human potential is unleashed when we feel like we belong. That's why inclusive workplaces experience higher engagement, performance, and profits. But the reality is that many people still feel unable to bring their true selves to work. In a world where the talent pool is becoming increasingly diverse, it's more important than ever for leaders to truly understand how to support inclusion. Drawing on years of work with many leading organizations, Jennifer Brown shows what leaders at any level can do to spark real change. She guides readers through the Inclusive Leader Continuum, a set of four developmental stages: unaware, aware, active, and advocate. Brown describes the hallmarks of each stage, the behaviors and mind-sets that inform it, and what readers can do to keep progressing. Whether you're a powerful CEO or a new employee without direct reports, there are actions you can take that can drastically change the day-to-day reality for your colleagues and the trajectory of your organization. Anyone can—and should—be an inclusive leader. Brown lays out simple steps to help you understand your role, boost your self-awareness, take action, and become a better version of yourself in the process. This book will meet you where you are and provide a road map to create a workplace of greater mutual understanding where everyone's talents can shine.

Inclusive Leadership

Author : Charlotte Sweeney
Publisher : Pearson UK
ISBN 13 : 1292112751
Total Pages : 249 pages
Book Rating : 4.2/5 (921 download)

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Book Synopsis Inclusive Leadership by : Charlotte Sweeney

Download or read book Inclusive Leadership written by Charlotte Sweeney and published by Pearson UK. This book was released on 2016-11-17 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inclusive Leadership has been officially shortlisted in the 'Management Futures' category for the 2018 Management Book of the Year prize which has just been announced by the Chartered Management Institute (CMI) and the British Library. The most successful organisations are those with the most diverse and engaged workforces. Studies show an 80% improvement in business performance among those with high diversity levels. When people feel included and able to reach their full potential, they are more engaged, more productive and often more creative. Inclusive Leadership will help you drive culture change using organisational development principles. It takes you through the key components of leading change throughout the employee lifecycle, your supply chain, and through product development. Crucially, it will help you make a genuine impact on your business, through your people, both now and in the future. The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

The 5 Disciplines of Inclusive Leaders

Author : Andrés Tapia
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523088214
Total Pages : 289 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The 5 Disciplines of Inclusive Leaders by : Andrés Tapia

Download or read book The 5 Disciplines of Inclusive Leaders written by Andrés Tapia and published by Berrett-Koehler Publishers. This book was released on 2020-10-20 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity initiatives are falling short. This book shows leaders how to develop the skills needed to build sustainably inclusive organizations using a tested, research-based model developed by the global organizational consulting firm Korn Ferry. According to the journal Human Resource Management, companies are spending over $8 billion a year on diversity programs. Yet today, the senior leadership teams at Fortune 500 companies are far from mirroring the diversity of its workforce and its customers. Andrés Tapia and Alina Polonskaia, senior leaders at Korn Ferry, argue that to build sustainable diversity and inclusion, organizations need to have inclusive leaders at all levels. In this book, Tapia and Polonskaia draw on Korn Ferry's massive database of 3 million leadership assessments to reveal the essential qualities of inclusive leaders. They discuss the personality traits these leaders share and detail how to develop what they call the five disciplines of inclusive leadership: building interpersonal trust, integrating diverse perspectives, optimizing talent, applying an adaptive mindset, and achieving transformation. Tapia and Polonskaia also outline the competencies behind each discipline, describe individual and organizational exemplars of inclusive leadership, and show how the five disciplines enable leaders to unleash the power of all people and to build both structurally and behaviorally inclusive organizations. This book will help leaders foster the skills to deal with today's complex challenges and create a more inclusive, sustainable, and prosperous future for all of us.

Inclusive Leadership

Author : Bernardo M. Ferdman
Publisher : Routledge
ISBN 13 : 0429831382
Total Pages : 379 pages
Book Rating : 4.4/5 (298 download)

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Book Synopsis Inclusive Leadership by : Bernardo M. Ferdman

Download or read book Inclusive Leadership written by Bernardo M. Ferdman and published by Routledge. This book was released on 2020-09-21 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of increasing divisiveness in politics and society there is a desperate need for leaders to bring people together and leverage the power of diversity and inclusion. Inclusive Leadership: Transforming Diverse Lives, Workplaces, and Societies provides leaders with guidance and hands-on strategies for fostering inclusion and explains how and why it matters. Inclusive Leadership explores cutting-edge theory, research, practice, and experience on the pivotal role of leadership in promoting inclusion in diverse teams, organizations, and societies. Chapters are authored by leading scholars and practitioners in the fields of leadership, diversity, and inclusion. The book is solidly grounded in research on inclusive leadership development, diversity management, team effectiveness, organization development, and intergroup relations. Alongside the exhaustive scholarship are practical suggestions for making teams, groups, organizations, and the larger society more inclusive and, ultimately, more productive. Leaders and managers at all levels, HR professionals, and members of diverse teams will find Inclusive Leadership invaluable in becoming more effective at cultivating inclusive climates and realizing its many benefits—including innovation, enhanced team and organizational performance, and social justice. For more, visit: https://inclusiveleader.com

Inclusive Leadership

Author : Gloria Moss
Publisher : Routledge
ISBN 13 : 1351610457
Total Pages : 255 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis Inclusive Leadership by : Gloria Moss

Download or read book Inclusive Leadership written by Gloria Moss and published by Routledge. This book was released on 2019-04-10 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book breaks important new ground in describing the enhancements in performance, motivation and mental well-being that Inclusive Leadership brings to organisations. Illustrating these benefits through theory and practical examples, the book also contrasts this style with Command and Control or ‘Transactional’ leadership, a style that still holds sway in many organisations, with leaders focused on mistakes rather than progress. Inclusive Leadership will transport you through time and geography – from the UK, US, and Australia to France and Norway – showing how much more nurturing an environment Inclusive Leadership provides than Transactional leadership. Read how Inclusive Leadership complements a competitive strategy emphasising innovation and how it dominates in four organisations – Royal Mail Sales, the PageGroup, Sevenoaks School and APAM - spanning sales, recruitment, education and real estate. The chapters also cover education and the associations between Inclusive Leadership and enhanced undergraduate student performance, motivation and engagement both in Norway and in the UK. With a unique combination of both theoretical and practical perspectives, this book is a useful tool for practitioners in the corporate world; business, management and leadership students; and both emerging and established leaders. Watch the accompanying video here: https://www.youtube.com/watch?v=8DEChx953_U&t=8s

The Inclusive Leader

Author : Artika R. Tyner
Publisher :
ISBN 13 : 9781641058650
Total Pages : 89 pages
Book Rating : 4.0/5 (586 download)

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Book Synopsis The Inclusive Leader by : Artika R. Tyner

Download or read book The Inclusive Leader written by Artika R. Tyner and published by . This book was released on 2021 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: "How to build and sustain and inclusive workplace"--

The Routledge Companion to Inclusive Leadership

Author : Joan Marques
Publisher : Routledge
ISBN 13 : 100003965X
Total Pages : 492 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Routledge Companion to Inclusive Leadership by : Joan Marques

Download or read book The Routledge Companion to Inclusive Leadership written by Joan Marques and published by Routledge. This book was released on 2020-03-17 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: An important reference work on a practice that is needed more than ever in a VUCA world, this book helps readers understand the importance of responsible and constructive practices and behavior in leadership. The broad approach to inclusive leadership presented in this volume highlights correlations between inclusive leadership and myriad issues, qualities, and circumstances that serve as foundations or impact factors on it. Some contributors review contemporary concepts and challenges such as change, innovation, the bottom line, sustainability, and performance excellence against inclusive leadership. Other contributors reflect on critical practices and qualities, such as trust, passion, ethics, spirituality, and empathy, and their relationships with inclusive leadership. A range of religious and spiritual influences are also evaluated in the context of inclusive leadership, such as (but not limited to) Buddhism, Taoism, Hinduism, Jainism, and Christianity. Postgraduate students, instructors, and coaches will appreciate this comprehensive look at inclusive leadership, which has become an urgent concept to be internalized and practiced by all, regardless of positions, possessions, locations, or generations.

Inclusive Leadership in Higher Education

Author : Lorraine Stefani
Publisher : Routledge
ISBN 13 : 1315466074
Total Pages : 216 pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis Inclusive Leadership in Higher Education by : Lorraine Stefani

Download or read book Inclusive Leadership in Higher Education written by Lorraine Stefani and published by Routledge. This book was released on 2017-07-28 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inclusive Leadership in Higher Education examines leadership efforts that move beyond simple diversity programs in the journey towards the institutional transformation necessary to create inclusive educational environments. Chapter contributors from higher education institutions across the globe share how leadership is developed and implemented at all levels to create more inclusive organizational cultures. Diverse chapters address the forces and factors associated with organizational change while examining leadership theory, policy, and practices. This important volume provides a comparative perspective, highlighting common themes across a range of institutional and cultural contexts to help leaders promote an organizational mind-set and culture of inclusion and inclusiveness.

Inclusive Leadership

Author : Sujana Adapa
Publisher : Springer
ISBN 13 : 3319606662
Total Pages : 253 pages
Book Rating : 4.3/5 (196 download)

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Book Synopsis Inclusive Leadership by : Sujana Adapa

Download or read book Inclusive Leadership written by Sujana Adapa and published by Springer. This book was released on 2017-08-04 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examining perceptions of leaders which are dependent on social and cultural contexts, this edited collection argues that in order to thrive and to understand the future business landscape, leaders must be inclusive and create followership. With existing research tending to conflate leadership roles with notions of masculinity and agency, this study provides examples of how to alter and challenge prevalent stereotypes and ultimately contribute to greater organisational effectiveness. Addressing the under-representation of women in leadership roles, contributions explore inclusivity and exclusivity in leading organisations, the politics of gendered differences and the value of leader-follower dynamics. Inclusive Leadership will be of great use to business leaders, employees, policy-makers, and academics seeking practical implications for formulating effective leader-follower strategies in organisations.

Inclusive Leadership

Author : Edwin Hollander
Publisher : Routledge
ISBN 13 : 1136678581
Total Pages : 292 pages
Book Rating : 4.1/5 (366 download)

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Book Synopsis Inclusive Leadership by : Edwin Hollander

Download or read book Inclusive Leadership written by Edwin Hollander and published by Routledge. This book was released on 2012-09-10 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark book, by Edwin P. Hollander, a noted organizational social psychologist and long-time contributor to leadership research and practice, highlights the leader-follower relationship as central to effective leadership. Inclusive Leadership is a process of active followership emphasizing follower needs and expectations, with the guiding principle of "Doing things with people, not to people," in a two-way influence relationship. The book provides strong theoretical and empirical guidance for leadership development and includes many of Hollander’s key original papers. Each is updated in a chapter with his new reflective commentary, including those on "Interdependence," "Women and Leadership," "Power and Leadership," "Legitimacy," "Ethical Challenges," "Idiosyncrasy Credit," and "Civil Liberties." Six new chapters begin with an "Overview of Inclusive Leadership," identifying distinctive concepts and practices, and an "Historical Background." There also are new chapters on such topics as "Applications," "Presidential Leadership," and "College and University Leadership." It concludes with "Lessons from Experience,"a revealing "Afterword" on his career, and comprehensive Bibliography. Enriching our practical understanding of the leader-follower relationship, with many real-world examples, this book should be a basic addition to anyone’s library on leadership. Students of leadership, management, organizational psychology and behavior, business, sociology, education, political science, and public policy, will find it informative about successful practices of "Inclusive Leadership," and their applications to leadership events.

Inclusive Leadership in Social Work and Social Care

Author : Trish Hafford-Letchfield
Publisher : Policy Press
ISBN 13 : 1447300254
Total Pages : 224 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Inclusive Leadership in Social Work and Social Care by : Trish Hafford-Letchfield

Download or read book Inclusive Leadership in Social Work and Social Care written by Trish Hafford-Letchfield and published by Policy Press. This book was released on 2014-03-01 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This critical and reflexive book looks closely at the pivotal but demanding role that leadership and management play in promoting social work and social care. Focusing on the value that can be created when the relationships between the people delivering and those using public services are effective, the contributors explore the conditions required to nourish confidence, inspire self-esteem, unlock potential, and balance inequality. Aimed at both new and experienced social managers, it draws on a range of disciplines not typically found in social work and social-care studies, encouraging readers to broaden their examination of leadership.

Becoming Inclusive

Author : Helen Abdali Soosan Fagan
Publisher : IAP
ISBN 13 : 1648025250
Total Pages : 189 pages
Book Rating : 4.6/5 (48 download)

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Book Synopsis Becoming Inclusive by : Helen Abdali Soosan Fagan

Download or read book Becoming Inclusive written by Helen Abdali Soosan Fagan and published by IAP. This book was released on 2021-05-01 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: To disrupt current polarization and tribalism, and meet the growing demands of globalization, organizations and communities must evolve. Such profound transformation begins with developing leaders who are prepared to create inclusion in boardrooms, classrooms, hospitals, communities, and beyond. Through the lens of her own story of immigrating from Iran to the United States and her experience leading diversity programs in health care and education, Dr. Helen Fagan presents a challenging discussion of the research along with a frank, intimate look at the very hard work leaders must do at an individual level to overcome personal obstacles to inclusion. Becoming Inclusive reveals the systemic problems of organizational bias and prejudice and shows university students, instructors, organizational and government leaders a path forward. This work seeks to fill the gap in the management, leadership and diversity field of work that focuses on the need to transform the mindsets of individual leaders from tribal to global, in order to address the big issues facing humanity.

Inclusive Leadership

Author : Cheryl Williams
Publisher :
ISBN 13 : 9781688966260
Total Pages : 246 pages
Book Rating : 4.9/5 (662 download)

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Book Synopsis Inclusive Leadership by : Cheryl Williams

Download or read book Inclusive Leadership written by Cheryl Williams and published by . This book was released on 2019-09-27 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inclusive Leadership: From Awareness to Action helps readers to move from knowledge about unconscious bias to practical inclusive actions in their everyday work. The book outlines the current inclusion landscape, including major trends, the business case for inclusion and diversity, the problem of "bias fatigue," and the importance of both empathy and psychological safety. Leaders at various levels, whether they are working with a diverse domestic team or with colleagues from around the world, will find relatable examples, anecdotes, advice, and useful recommendations for converting positive intentions into effective action steps. Inclusive Leadership covers five important developmental stages. It moves from the concise and memorable "CIAO" model of unconscious bias to building key inclusion skills for assessing talent, providing feedback, running meetings, and making decisions. It then demonstrates how leaders can broaden their inclusion horizons by adopting an expanded set of diversity dimensions, and how to become an inclusion ally or champion while creating a workplace environment that produces strong business results. Along the way, the book addresses a series of common questions about the topic of inclusion such as: ■ How can we deal with differences without increasing mutual grievances among employees? ■ What can leaders do to serve as effective models of inclusion? ■ How can inclusion improve team performance? ■ Are inclusion challenges the same everywhere, or are there differences across regions such as Asia-Pacific, Europe, Africa, or North America? ■ What are the value and limits of current neuroscience-based approaches to inclusion and diversity? ■ What kinds of organizational changes are essential to support inclusion? ■ Is it possible to measure progress toward a more inclusive work environment? The authors' combined global experience of more than 50 years enables them to demonstrate how global inclusion initiatives can be combined with local insights to recruit, develop, retain, and engage valuable employees around the world, meanwhile mitigating a range of legal and other risks. They discuss the most powerful organizational levers borne out by decades of research and practical experience - recruitment, executive engagement, coaching or mentoring, key performance indicators, and company policies - and how leaders can best leverage these. Throughout the book, Dr. Gundling and Dr. Williams provide vital insights and actionable behaviors that leaders can implement in order to better achieve their goals.

Inclusion: A Principled Guide for School Leaders

Author : Nicola Crossley
Publisher : Routledge
ISBN 13 : 1000392678
Total Pages : 165 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Inclusion: A Principled Guide for School Leaders by : Nicola Crossley

Download or read book Inclusion: A Principled Guide for School Leaders written by Nicola Crossley and published by Routledge. This book was released on 2021-06-29 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: This valuable and accessible guide navigates school leaders and those in training through a number of key areas of inclusion, providing context and understanding, helpful definitions, examples of leadership in action, and ten essential principles of inclusive leadership. Inclusion: A Principled Guide for School Leaders discusses what a culture of inclusion should look like: in classes, in schools, and in the education sector more widely. Each chapter acts as a think piece to stimulate debate, to reflect upon the purpose of education, and to ask how far we have come in embracing inclusion. The book also offers suggested actions for principled leaders and illustrative case studies to bring the theory to life, taken from a range of schools and spanning a wide number of topics, including: Inclusive Learning Partnerships with Learners and Families Special Educational Needs Disadvantage and Socio-Economic Poverty Culture, Language and Ethnicity This book explores a variety of issues in inclusion, highlighting the implications for school leaders and offering an approach to develop learning for marginal groups through effective strategic leadership. It will be essential reading for SENCOs, middle and senior leaders, but equally of interest to those who aspire to be inclusive leaders of the future.

Inclusion on Purpose

Author : Ruchika Tulshyan
Publisher : MIT Press
ISBN 13 : 0262548496
Total Pages : 305 pages
Book Rating : 4.2/5 (625 download)

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Book Synopsis Inclusion on Purpose by : Ruchika Tulshyan

Download or read book Inclusion on Purpose written by Ruchika Tulshyan and published by MIT Press. This book was released on 2024-03-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: How organizations can foster diversity, equity, and inclusion: taking action to address and prevent workplace bias while centering women of color. Few would disagree that inclusion is both the right thing to do and good for business. Then why are we so terrible at it? If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and regular practice. Inclusion doesn't just happen; we have to work at it. Tulshyan presents inclusion best practices, showing how leaders and organizations can meaningfully promote inclusion and diversity. Tulshyan centers the workplace experience of women of color, who are subject to both gender and racial bias. It is at the intersection of gender and race, she shows, that we discover the kind of inclusion policies that benefit all. Tulshyan debunks the idea of the “level playing field” and explains how leaders and organizations can use their privilege for good by identifying and exposing bias, knowing that they typically have less to lose in speaking up than a woman of color does. She explains why “leaning in” doesn't work—and dismantling structural bias does; warns against hiring for “culture fit,” arguing for “culture add” instead; and emphasizes the importance of psychological safety in the workplace—you need to know that your organization has your back. With this important book, Tulshyan shows us how we can make progress toward inclusion and diversity—and we must start now.

Diversity at Work

Author : Bernardo M. Ferdman
Publisher : John Wiley & Sons
ISBN 13 : 0470401338
Total Pages : 676 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Diversity at Work by : Bernardo M. Ferdman

Download or read book Diversity at Work written by Bernardo M. Ferdman and published by John Wiley & Sons. This book was released on 2013-11-18 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity at Work: The Practice of Inclusion How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP’s Professional Practice Series) presents detailed solutions for the challenge of inclusion—how to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authors—all topic experts ranging from internal and external change agents to academics—effectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors’ diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook: Explains how to conceptualize, operationalize, and implement inclusion in organizations. Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples. Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion. Addresses international and multicultural perspectives throughout, including many examples. Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts. Provides HR professionals, industrial-organizational psychologists, D&I practitioners, and those in related fields—as well as anyone interested in enhancing the workplace—with a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations. This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work.

Leadership for Increasingly Diverse Schools

Author : George Theoharis
Publisher : Routledge
ISBN 13 : 1000178331
Total Pages : 234 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Leadership for Increasingly Diverse Schools by : George Theoharis

Download or read book Leadership for Increasingly Diverse Schools written by George Theoharis and published by Routledge. This book was released on 2020-10-12 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Leadership for Increasingly Diverse Schools helps both practicing and aspiring school leaders deepen their knowledge, skills, and dispositions to create schools that best serve all students. This book helps readers sharpen their awareness of how students’ multiple dimensions of diversity intersect, as well as develop strategies for working with students of all socioeconomic statuses, races, religions, sexual orientations, languages, and special needs. Leadership for Increasingly Diverse Schools provides school leaders with the theory, research, and practical guidance to foster teaching and learning environments that promote educational equity and excellence for all students. Special features: Each chapter focuses on a specific dimension of diversity and discusses intersectionality across other areas of difference, including ability/disability, linguistic diversity, race, socioeconomic status, sexual orientation, gender, religion, and social frontiers. Chapters synthesize literature, share practical strategies and tools, include school-level and district-level cases illustrating inclusive leadership, and provide extended learning opportunities. Online eResources features additional resources, documents, and links to specific tools described in the chapters, accessible at www.routledge.com/9780367404604.