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Service Improvement A Complete Guide 2019 Edition
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Download or read book Service Science written by John Maleyeff and published by Routledge. This book was released on 2020-08-03 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines.
Book Synopsis The Stanley Complete Step-by-step Revised Book of Home Repair and Improvement by : James A. Hufnagel
Download or read book The Stanley Complete Step-by-step Revised Book of Home Repair and Improvement written by James A. Hufnagel and published by Free Press. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling guide to home repair has now been revised and updated to include new instructions and illustrations that reflect current trends in home improvement and safety. Full color.
Book Synopsis Software Change and Configuration Management A Complete Guide - 2019 Edition by : Blokdyk, Gerardus
Download or read book Software Change and Configuration Management A Complete Guide - 2019 Edition written by Blokdyk, Gerardus and published by Emereo. This book was released on 2019-05-30 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: When doing a DR drill, have you found the run book to be out of sync with the current configuration? How many man-hours can be recovered through effective configuration management? Do you need a new release, version or patch level of the software? Is the service usage appropriate to capacity? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Software Change and Configuration Management investments work better. This Software Change and Configuration Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Software Change and Configuration Management Self-Assessment. Featuring 965 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Change and Configuration Management improvements can be made. In using the questions you will be better able to: - diagnose Software Change and Configuration Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Change and Configuration Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Change and Configuration Management Scorecard, you will develop a clear picture of which Software Change and Configuration Management areas need attention. Your purchase includes access details to the Software Change and Configuration Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Software Change and Configuration Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Book Synopsis The Improvement Guide by : Gerald J. Langley
Download or read book The Improvement Guide written by Gerald J. Langley and published by John Wiley & Sons. This book was released on 2009-06-03 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Book Synopsis Systems, Software and Services Process Improvement by : Murat Yilmaz
Download or read book Systems, Software and Services Process Improvement written by Murat Yilmaz and published by Springer Nature. This book was released on 2020-08-10 with total page 851 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 27th European Conference on Systems, Software and Services Process Improvement, EuroSPI conference, held in Düsseldorf, Germany, in September 2020*. The 50 full papers and 13 short papers presented were carefully reviewed and selected from 100 submissions. They are organized in topical sections on visionary papers, SPI manifesto and improvement strategies, SPI and emerging software and systems engineering paradigms, SPI and standards and safety and security norms, SPI and team performance & agile & innovation, SPI and agile, emerging software engineering paradigms, digitalisation of industry, infrastructure and e-mobility, good and bad practices in improvement, functional safety and cybersecurity, experiences with agile and lean, standards and assessment models, recent innovations, virtual reality. *The conference was partially held virtually due to the COVID-19 pandemic.
Book Synopsis Ultimate Guide to Home Repair and Improvement, 3rd Updated Edition by : Editors of Creative Homeowner
Download or read book Ultimate Guide to Home Repair and Improvement, 3rd Updated Edition written by Editors of Creative Homeowner and published by Fox Chapel Publishing. This book was released on 2021-10-19 with total page 2412 pages. Available in PDF, EPUB and Kindle. Book excerpt: · Ultimate DIY resource shows readers everything they need to know about plumbing and electrical repairs, heating and cooling, roofing and siding, remodeling, and so much more · Offers plenty of direct DIY wisdom on how to make the most of a home · Includes more than 2,300 how-to photos and 800 drawings · New edition of this best-selling home improvement manual includes recent code updates and changes, plus information on USB outlets, AFCI/GFCI breakers, and tankless water heaters
Book Synopsis Measuring Quality Improvement in Healthcare by : Raymond G. Carey
Download or read book Measuring Quality Improvement in Healthcare written by Raymond G. Carey and published by Quality Press. This book was released on 2001-09-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership. "Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." - Barry S. Bader, Publisher The Quality Letter for Healthcare Leaders "Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." - Donald M. Berwick, M.D. President and CEO, Institute for Healthcare Improvement Associate Professor of Pediatrics, Harvard Medical School Contents: Planning Your CQI Journey, Preparing to Collect Data, Data Collection, Understanding Variation, Using Run and Control Charts to Analyze Process Variation, Control Chart Case Studies, Developing Improvement Strategies, Using Patient Surveys for CQI, Formulas for Calculating Control Limits
Book Synopsis Executive's Guide to IT Governance by : Robert R. Moeller
Download or read book Executive's Guide to IT Governance written by Robert R. Moeller and published by John Wiley & Sons. This book was released on 2013-02-11 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.
Book Synopsis Complete Guide to Federal and State Garnishment, 2019 Edition (IL) by : Bryant
Download or read book Complete Guide to Federal and State Garnishment, 2019 Edition (IL) written by Bryant and published by Wolters Kluwer. This book was released on 2018-12-19 with total page 1290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2018 Edition, ISBN 9781454884255¿
Book Synopsis Juran's Quality Handbook by : J. M. Juran
Download or read book Juran's Quality Handbook written by J. M. Juran and published by McGraw Hill Professional. This book was released on 1999-01-21 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition—a major revision and the first new edition of Juran's Quality Handbook in more than 10 years—forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.
Book Synopsis A Complete Guide to the Level 5 Diploma in Education and Training by : Lynn Machin
Download or read book A Complete Guide to the Level 5 Diploma in Education and Training written by Lynn Machin and published by Critical Publishing. This book was released on 2020-01-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a new, third edition of the essential text for all those working towards the Level 5 Diploma in Education and Training. Tailored to meet the demands of the qualification and the latest Standards, it incorporates key information on reflective practice, study and research skills, and provides full coverage of all the mandatory units. Accessible language is combined with a critical approach that clearly relates practical examples to the required underpinning theory. This third edition: has been fully updated throughout, including reference to the new Ofsted Inspection Handbook and legislation around GDPR, mental health, social media and apprenticeships includes new case studies and questions in every chapter features a completely new chapter on mental and emotional well-being is suitable for use with all awarding organisations and HEIs provides the depth and criticality to meet level 5 requirements
Book Synopsis Warehouse Management by : Gwynne Richards
Download or read book Warehouse Management written by Gwynne Richards and published by Kogan Page Publishers. This book was released on 2011-06-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warehouses are an integral link in the modern supply chain, ensuring that the correct product is delivered in the right quantity, in good condition, at the required time, and at minimal cost: in effect, the perfect order. The effective management of warehouses is vital in minimizing costs and ensuring the efficient operation of any supply chain. Warehouse Management is a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: cost reduction productivity people management warehouse operations With helpful tools, hints and up-to-date information, Warehouse Management provides an invaluable resource for anyone looking to reduce costs and boost productivity.
Book Synopsis Human Enhancement Technologies and Healthcare Policy by : Jacek Klich
Download or read book Human Enhancement Technologies and Healthcare Policy written by Jacek Klich and published by Taylor & Francis. This book was released on 2024-08-01 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human enhancement (HE) is considered one of the most profoundly impactful effects of the Fourth Industrial Revolution. This book presents the definition, theory, scope, and main challenges of HE from a health policy and healthcare systems perspective. It offers a comprehensive view of the consequences of human enhancement disrupting the status quo in health service delivery and social coherence. The book examines the latest achievements of HE, focusing on four forms of enhancement: cognitive, physical, mood and moral. These forms are supported by the list of specific technologies and techniques used for HE. The book identifies the current trends in HE's development and analyses the challenges that HE poses to health policy and healthcare systems. It discusses the legal and financial aspects of HE, including regulation and shows that the financing of HE goes far beyond the scope of universal health coverage, thus opening the door for private, voluntary insurance and/or out-of-pocket payments. This, in turn, leads towards growing inequalities, which may threaten social cohesion. Readers will receive a structured picture of the latest advances in HE and trends in the field, as well as a list of the challenges and problems that HE generates. The book offers a concise picture of HE for students and researchers across the political sciences, public health, public sector management, and sociology. It will also find an audience among healthcare managers, policymakers, and those who are interested in social change.
Book Synopsis A Complete Guide to Maggot Therapy by : Frank Stadler
Download or read book A Complete Guide to Maggot Therapy written by Frank Stadler and published by Open Book Publishers. This book was released on 2022-07-20 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the revival of maggot therapy in Western wound care approximately thirty years ago, there has been no comprehensive synthesis of what is known about its clinical practice, supply chain management, and social dimensions. This edited volume fills the information vacuum and, importantly, makes the current state of knowledge freely accessible. It is the first to provide sound, evidence-based information and guidance covering the entire supply chain from production to treatment. The chapters are arranged in five parts presenting the latest on clinical practice, the principles of therapeutic action, medicinal maggot production, distribution logistics, and the ethical dimensions of maggot therapy. The contributors have paid particular attention to the challenges encountered in compromised, low-resource healthcare settings such as disasters, conflict, and poverty. There are still many barriers to the widespread uptake of maggot therapy in healthcare settings. This book will be essential reading for a global audience of doctors, nurses, allied healthcare providers, students, and entrepreneurs with an interest in maggot-assisted wound care. It will be the go-to reference for those who plan, regulate, and coordinate healthcare, and want to establish a maggot therapy program, particularly in low- and middle-income and other compromised healthcare settings where maggot therapy can provide much-needed, affordable, and efficacious wound care.
Book Synopsis The Health Care Data Guide by : Lloyd P. Provost
Download or read book The Health Care Data Guide written by Lloyd P. Provost and published by John Wiley & Sons. This book was released on 2011-12-06 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health Care Data Guide is designed to help students and professionals build a skill set specific to using data for improvement of health care processes and systems. Even experienced data users will find valuable resources among the tools and cases that enrich The Health Care Data Guide. Practical and step-by-step, this book spotlights statistical process control (SPC) and develops a philosophy, a strategy, and a set of methods for ongoing improvement to yield better outcomes. Provost and Murray reveal how to put SPC into practice for a wide range of applications including evaluating current process performance, searching for ideas for and determining evidence of improvement, and tracking and documenting sustainability of improvement. A comprehensive overview of graphical methods in SPC includes Shewhart charts, run charts, frequency plots, Pareto analysis, and scatter diagrams. Other topics include stratification and rational sub-grouping of data and methods to help predict performance of processes. Illustrative examples and case studies encourage users to evaluate their knowledge and skills interactively and provide opportunity to develop additional skills and confidence in displaying and interpreting data. Companion Web site: www.josseybass.com/go/provost
Book Synopsis Get Wired for Success by : Dr. Rod Irwin
Download or read book Get Wired for Success written by Dr. Rod Irwin and published by Morgan James Publishing. This book was released on 2021-01-05 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get Wired For Success shows professionals how to wire their brain for success in business and life with neuroscience-made-easy. When Dr. Rod Irwin purchased his business for over a quarter of a million dollars, he soon discovered it was making a loss. With no training in business management, he plunged on, but eight years later he was over one million dollars in debt. It nearly killed him—crippling anxiety, mind-numbing insomnia, even a near death experience. Then his big breakthrough: Dr. Rod discovered how to use neuroscience and positive psychology to wire his brain for success. When he applied this little-known science to his business, it totally changed everything: happy clients, a highly motivated team, a 712% jump in profits. He created the business life of his dreams, and it totally transformed his life—to one of calmness, confidence and a love of living. Now, professionals discover how Dr. Rod did it. Be educated, inspired and entertained with Dr. Rod’s extraordinary Get Wired For Success. With easy-to-understand neuroscience, readers can learn to crush their mindsets, anxieties, and fears, and unleash their amazing potential. Get Wired For Success is the spark and the energy professionals need to create the business life of their dreams and live a life they love!
Book Synopsis Quality Improvement: A Guide for Integration in Nursing by : Anita Finkelman
Download or read book Quality Improvement: A Guide for Integration in Nursing written by Anita Finkelman and published by Jones & Bartlett Learning. This book was released on 2020-12-09 with total page 716 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Improvement A Guide for Integration in Nursing, Second Edition is an integral resource for both nursing students and professionals. Quality improvement is a crucial part of healthcare and one that nurses are charged with implementing daily as they care for patients.
