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Service For The Future
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Book Synopsis The Future is Customer Service by : Kym Anthony Illman
Download or read book The Future is Customer Service written by Kym Anthony Illman and published by . This book was released on 2004 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Learn how managers and staff go beyond the norm to win business and ensure customer ecstasy, often at little cost or with minimum effort." - back cover.
Book Synopsis A Future for Public Service Television by : Des Freedman
Download or read book A Future for Public Service Television written by Des Freedman and published by MIT Press. This book was released on 2018-05-04 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to the nature, purpose, and place of public service television within a multi-platform, multichannel ecology. Television is on the verge of both decline and rebirth. Vast technological change has brought about financial uncertainty as well as new creative possibilities for producers, distributors, and viewers. This volume from Goldsmiths Press examines not only the unexpected resilience of TV as cultural pastime and aesthetic practice but also the prospects for public service television in a digital, multichannel ecology. The proliferation of platforms from Amazon and Netflix to YouTube and the vlogosphere means intense competition for audiences traditionally dominated by legacy broadcasters. Public service broadcasters—whether the BBC, the German ARD, or the Canadian Broadcasting Corporation—are particularly vulnerable to this volatility. Born in the more stable political and cultural conditions of the twentieth century, they face a range of pressures on their revenue, their remits, and indeed their very futures. This book reflects on the issues raised in Lord Puttnam's 2016 Public Service TV Inquiry Report, with contributions from leading broadcasters, academics, and regulators. With resonance for students, professionals, and consumers with a stake in British media, it serves both as historical record and as a look at the future of television in an on-demand age. Contributors include Tess Alps, Patrick Barwise, James Bennett, Georgie Born, Natasha Cox, Gunn Enli, Des Freedman, Vana Goblot, David Hendy, Jennifer Holt, Amanda D. Lotz, Sarita Malik, Matthew Powers, Lord Puttnam, Trine Syvertsen, Jon Thoday, Mark Thompson
Book Synopsis A Finer Future by : L. Hunter Lovins
Download or read book A Finer Future written by L. Hunter Lovins and published by New Society Publishers. This book was released on 2018-10-09 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: The blueprint for an inspiring regenerative economy that avoids collapse and works for people and the planet. Humanity is in a race with catastrophe. Is the future one of global warming, 65 million migrants fleeing failed states, soaring inequality, and grid-locked politics? Or one of empowered entrepreneurs and innovators working towards social change, leveling the playing field, and building a world that works for everyone? While the specter of collapse looms large, A Finer Future demonstrates that humanity has a chance - just - to thread the needle of sustainability and build a regenerative economy through a powerful combination of enlightened entrepreneurialism, regenerative economy, technology, and innovative policy. The authors - world leaders in business, economics, and sustainability - gather the environmental economics evidence, outline the principles of a regenerative economy, and detail a policy roadmap to achieving it, including: Transforming finance and corporations Reimagining energy, agriculture, ecosystems, and the nature of how we work Enhancing human well-being Delivering a world that respects ecosystems and human community. Charting the course to a regenerative economy is the most important work facing humanity and A Finer Future provides the essential blueprint for business leaders, entrepreneurs, environmentalists, politicians, policymakers, and others working to create a world that works for people and the planet. AWARDS SILVER | 2020 Eric Zencey Prize SILVER | 2018 Nautilus Book Awards: Ecology & Environment BRONZE | 2018 Foreword INDIES: Business & Economics
Book Synopsis Reimagining the Future Public Service Workforce by : Helen Dickinson
Download or read book Reimagining the Future Public Service Workforce written by Helen Dickinson and published by Springer. This book was released on 2018-09-03 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles. Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require. Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.
Book Synopsis Understanding Mobility as a Service (MaaS) by : David A. Hensher
Download or read book Understanding Mobility as a Service (MaaS) written by David A. Hensher and published by Elsevier. This book was released on 2020-05-06 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: The widespread adoption of smartphones, ridesharing and carsharing have disrupted the transport sector. In cities around the world, new mobility services are both welcomed and challenged by regulators and incumbent operators. Mobility as a Service (MaaS), an ecosystem designed to deliver collaborative and connected mobility services in a society increasingly embracing a sharing culture, is at the center of this disruption. Understanding Mobility as a Service (MaaS): Past, Present and Future examines such topics as: - How likely MaaS will be implemented in one digital platform app - Whether MaaS will look the same in all countries - The role multi-modal contract brokers play - Mobility regulations and pricing models - MaaS trials, their impacts and consequences Written by the leading thinkers in the field for researchers, practitioners, and policy makers, Understanding Mobility as a Service (MaaS): Past, Present and Future serves as a single source on all the current and evolving developments, debates, and challenges. - Includes case studies to show how MaaS is delivered around the world - Covers foundational aspects of MaaS, clarifying what it is for those new to the concept - Offers an in-depth analysis on a wide range of MaaS topics including governance, contracts, consumer and supplier preferences, links to societal objectives, the role of trials, assessments, and more
Book Synopsis The Future of Service Post-COVID-19 Pandemic, Volume 2 by : Jungwoo Lee
Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 2 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-10 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.
Book Synopsis Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions by : Reiff-Marganiec, Stephan
Download or read book Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions written by Reiff-Marganiec, Stephan and published by IGI Global. This book was released on 2011-12-31 with total page 613 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services and service oriented computing have emerged and matured over the last decade, bringing with them a number of available services that are selected by users and developers and composed into larger applications. The Handbook of Research on Non-Functional Properties for Service-Oriented Systems: Future Directions unites different approaches and methods used to describe, map, and use non-functional properties and service level agreements. This handbook, which will be useful for both industry and academia, provides an overview of existing research and also sets clear directions for future work.
Author :Committee for the Study of the Future of Public Health Publisher :National Academies Press ISBN 13 :0309581907 Total Pages :240 pages Book Rating :4.3/5 (95 download)
Book Synopsis The Future of Public Health by : Committee for the Study of the Future of Public Health
Download or read book The Future of Public Health written by Committee for the Study of the Future of Public Health and published by National Academies Press. This book was released on 1988-01-15 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Nation has lost sight of its public health goals and has allowed the system of public health to fall into 'disarray'," from The Future of Public Health. This startling book contains proposals for ensuring that public health service programs are efficient and effective enough to deal not only with the topics of today, but also with those of tomorrow. In addition, the authors make recommendations for core functions in public health assessment, policy development, and service assurances, and identify the level of government--federal, state, and local--at which these functions would best be handled.
Book Synopsis The Future of Service Post-COVID-19 Pandemic, Volume 1 by : Jungwoo Lee
Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 1 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-08 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
Book Synopsis Service Research Challenges and Solutions for the Future Internet by : M. Papazoglou
Download or read book Service Research Challenges and Solutions for the Future Internet written by M. Papazoglou and published by Springer. This book was released on 2010-12-15 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: S-Cube’s Foundations for the Internet of Services Today’s Internet is standing at a crossroads. The Internet has evolved from a source of information to a critical infrastructure which underpins our lives and economies. The demand for more multimedia content, more interconnected devices, more users, a richer user experience, services available any time and anywhere increases the pressure on existing networks and service platforms. The Internet needs a fundamental rearrangement to be ready to meet future needs. One of the areas of research for the Future Internet is the Internet of S- vices, a vision of the Internet where everything (e. g. , information, software, platforms and infrastructures) is available as a service. Services available on the Internet of Services can be used by anyone (if they are used according to the policies de?ned by the provider) and they can be extended with new services by anyone. Advantages of the Internet of Services include the p- sibility to build upon other people’s e?orts and the little investment needed upfront to develop an application. The risk involved in pursuing new business ideas is diminished, and might lead to more innovative ideas being tried out in practice. It will lead to the appearance of new companies that are able to operate in niche areas, providing services to other companies that will be able to focus on their core business.
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :186 pages Book Rating :4.:/5 (319 download)
Book Synopsis The Present and Future of the Universal Service Fund by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book The Present and Future of the Universal Service Fund written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2012 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Next-Gen Digital Services. A Retrospective and Roadmap for Service Computing of the Future by : Marco Aiello
Download or read book Next-Gen Digital Services. A Retrospective and Roadmap for Service Computing of the Future written by Marco Aiello and published by Springer Nature. This book was released on 2021-04-09 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a festschrift in honour of Mike Papazoglou’s 65th birthday and retirement. It includes 20 contributions from leading researchers who have worked with Mike in his more than 40 years of academic research. Topics are as varied as Mike’s and include service engineering, service management, services and human, IoT, and data-driven services.
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher : ISBN 13 : Total Pages :168 pages Book Rating :4.:/5 (319 download)
Book Synopsis Future of Intercity Passenger Rail Service and Amtrak by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Download or read book Future of Intercity Passenger Rail Service and Amtrak written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2011 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media by : Downey, Ed
Download or read book Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media written by Downey, Ed and published by IGI Global. This book was released on 2012-01-31 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book investigates the effects of Web technologies and social media on interaction and the political process helping readers to use Web technologies to address local and global problems and improve systems of governance, social equity, economic activity, sustainability, service delivery, transparency, and the ethical and legal dimensions of public service"--Provided by publisher.
Author :United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and the Internet Publisher : ISBN 13 : Total Pages :128 pages Book Rating :4.X/5 (5 download)
Book Synopsis The Future of Universal Service by : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and the Internet
Download or read book The Future of Universal Service written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and the Internet and published by . This book was released on 2003 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Future Home in the 5G Era by : Jefferson Wang
Download or read book The Future Home in the 5G Era written by Jefferson Wang and published by Kogan Page Publishers. This book was released on 2020-04-03 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future Home in the 5G Era looks at new hyper-connected home environments in which devices and apps will work together seamlessly to respond to and anticipate customers' needs, all with maximum security and privacy. Enabled by 5G, AI, and other new technologies such as eSim and edge computing, the Future Home's powerful service ecosystems will be a quantum leap from today's fragmented smart home technology, effectively extending the boundaries of the home even beyond the traditional bounds of the physical, to ultimately make consumers feel 'at home' anywhere. This will create tremendous opportunities for businesses including communication service providers (CSPs), device manufacturers and app developers, as well as those providing services in diverse sectors such as entertainment, health and social care, education, retail, and more. The Future Home in the 5G Era combines original research from Accenture with practical insights and examples, showing how intelligently orchestrated Future Homes can yield economic success for businesses. Written by leaders of strategy and technology consultancy at Accenture, the authors have vast industry experience leading major units of Fortune 500 companies and start-ups. This book looks at how businesses, especially CSPs, can overcome the challenges and capture the multi-billion-dollar Future Home market by putting strategic emphasis on excellent customer experiences, developing new business models, and turning their organizations into competitively agile platform-based innovators. For business leaders in any sector relevant to the Future Home, this book is an indispensable and value-creating guide.
Author :United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Communications Publisher : ISBN 13 : Total Pages :120 pages Book Rating :4.:/5 (51 download)
Book Synopsis The Future of Universal Service by : United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Communications
Download or read book The Future of Universal Service written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation. Subcommittee on Communications and published by . This book was released on 2005 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:
