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Service Delivery Process Framework A Lifecycle Approach
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Book Synopsis Service Delivery Process Framework - A Lifecycle Approach by : Dr Praful Gharpure
Download or read book Service Delivery Process Framework - A Lifecycle Approach written by Dr Praful Gharpure and published by Praful Gharpure. This book was released on 2022-04-05 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automation in Service Delivery is on the agenda for every city administration, however with close to 7000 urban centres in a country like India, the Service Provision Mechanism is at different levels of maturity across these centres. Further, the components of the Service Delivery mechanism vary from state to state, driving the need for harmony in the overall approach to service delivery. This book is an attempt to evolve a best-fit ‘Process Framework’ which shall aid various stakeholders involved in the Service Delivery Mechanism including subject matter experts, service automation designers, administrators and students of urban planning / management, to derive a roadmap for their respective plans for designing and enhancing service provisions. The book outlines a ‘Lifecycle Approach’ to Service Delivery as a whole, with grouping of activities in each phase of the Lifecycle, leading to a set of processes in each phase. The whole set of such processes is amalgamated into an overall framework with an end-to-end view of the Service Lifecycle. The book also provides an illustration on the fitment of these processes into existing administrative structures, thereby delineating the roles and responsibilities which the existing resources within current setup need to adopt for successful rollout of the framework.
Book Synopsis Service Delivery Process Framework - A Lifecycle Approach by : Dr Praful Gharpure
Download or read book Service Delivery Process Framework - A Lifecycle Approach written by Dr Praful Gharpure and published by Notion Press. This book was released on 2023-04-20 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automation in service delivery is on the agenda for every city administration. However, with close to 7000 urban centres in a country like India, the service provision mechanism is at different levels of maturity across these centres. Further, the components of the service delivery mechanism vary from state to state, driving the need for harmony in the overall approach to service delivery. This book is an attempt to evolve a best-fit ‘Process Framework’ which shall aid various stakeholders involved in the service delivery mechanism including subject matter experts, service automation designers, administrators and students of urban planning/management to derive a roadmap for their respective plans for designing and enhancing service provisions. The book outlines a ‘Lifecycle Approach’ to service delivery as a whole, with a grouping of activities in each phase of the Lifecycle, leading to a set of processes in each phase. The whole set of such processes is amalgamated into an overall framework with an end-to-end view of the Service Lifecycle. The book also illustrates the fitment of these processes into existing administrative structures, thereby delineating the roles and responsibilities that the existing resources within the current setup need to adopt for a successful rollout of the framework.
Book Synopsis Service Delivery by : Praful Gharpure
Download or read book Service Delivery written by Praful Gharpure and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis IOT with Smart Systems by : Jyoti Choudrie
Download or read book IOT with Smart Systems written by Jyoti Choudrie and published by Springer Nature. This book was released on 2022-10-05 with total page 792 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers papers addressing state-of-the-art research in all areas of information and communication technologies and their applications in intelligent computing, cloud storage, data mining and software analysis. It presents the outcomes of the Sixth International Conference on Information and Communication Technology for Intelligent Systems (ICTIS 2022), held in Ahmedabad, India. The book is divided into two volumes. It discusses the fundamentals of various data analysis techniques and algorithms, making it a valuable resource for researchers and practitioners alike.
Book Synopsis Actionable Strategies Through Integrated Performance, Process, Project, and Risk Management by : Stephen S. Bonham
Download or read book Actionable Strategies Through Integrated Performance, Process, Project, and Risk Management written by Stephen S. Bonham and published by Artech House. This book was released on 2008 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique resource presents a new look at how the puzzle pieces of corporate dynamics management can fit together to ensure strategic designs are actionable.
Book Synopsis Information Technology Governance and Service Management: Frameworks and Adaptations by : Cater-Steel, Aileen
Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
Book Synopsis IT Service Management - Global Best Practices, Volume 1 by :
Download or read book IT Service Management - Global Best Practices, Volume 1 written by and published by Van Haren. This book was released on 2008-04-22 with total page 661 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Download or read book ITIL lite written by Malcolm Fry and published by The Stationery Office. This book was released on 2010-03-09 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
Book Synopsis Software Applications: Concepts, Methodologies, Tools, and Applications by : Tiako, Pierre F.
Download or read book Software Applications: Concepts, Methodologies, Tools, and Applications written by Tiako, Pierre F. and published by IGI Global. This book was released on 2009-03-31 with total page 3994 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes articles in topic areas such as autonomic computing, operating system architectures, and open source software technologies and applications.
Book Synopsis Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services by : Christos Emmanouilidis
Download or read book Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services written by Christos Emmanouilidis and published by Springer. This book was released on 2013-08-13 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two volumes IFIP AICT 397 and 398 constitute the thoroughly refereed post-conference proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2012, held in Rhodes, Greece, in September 2012. The 182 revised full papers were carefully reviewed and selected for inclusion in the two volumes. They are organized in 6 parts: sustainability; design, manufacturing and production management; human factors, learning and innovation; ICT and emerging technologies in production management; product and asset lifecycle management; and services, supply chains and operations.
Book Synopsis Capacity Management - A Practitioner Guide by : Annelies van der Veen
Download or read book Capacity Management - A Practitioner Guide written by Annelies van der Veen and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it benefits and cost-benefit analysis how to do it data-flows and activities who does it roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan
Book Synopsis Strategic Information Systems: Concepts, Methodologies, Tools, and Applications by : Hunter, M. Gordon
Download or read book Strategic Information Systems: Concepts, Methodologies, Tools, and Applications written by Hunter, M. Gordon and published by IGI Global. This book was released on 2009-08-31 with total page 2750 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This 4-volume set provides a compendium of comprehensive advanced research articles written by an international collaboration of experts involved with the strategic use of information systems"--Provided by publisher.
Book Synopsis Functional Thinking for Value Creation by : Jürgen Hesselbach
Download or read book Functional Thinking for Value Creation written by Jürgen Hesselbach and published by Springer Science & Business Media. This book was released on 2011-03-18 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: After the IPS2 conferences in Cranfield and Linköping in 2009 and 2010 the 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 takes place in Braunschweig, Germany. IPS2 itself is defined as “an integrated industrial product and service offering that delivers value in use”. The customers expect comprehensive solutions, which are adapted to their individual needs. IPS2 offers the possibility to stand out from competition and for long-term customer loyalty. Particularly in times of economic crisis it becomes apparent which producing companies understand to satisfy the needs and requirements of their customers. Especially in this relatively new domain IPS2 it will be important to keep track of the whole context and to seek cooperation with other research fields and disciplines. The 3rd CIRP International Conference on Industrial Product Service Systems (IPS2) 2011 serves as a platform for such collaborations and the discussion of new scientific ideas.
Book Synopsis Integrated IT Performance Management by : Kenneth Bainey
Download or read book Integrated IT Performance Management written by Kenneth Bainey and published by CRC Press. This book was released on 2016-01-06 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrat
Book Synopsis Software Process Improvement and Capability Determination by : Antonia Mas
Download or read book Software Process Improvement and Capability Determination written by Antonia Mas and published by Springer. This book was released on 2012-06-02 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 12th International Conference on Software Process Improvement and Capability Determination, SPICE 2012, held in Palma de Mallorca, Spain, in May 2012. The 21 revised full papers presented and 14 short papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on organizational process improvement; SPI in small and very small enterprises; process models; SPI in automotive software and security; SPI in medical and safety critical systems; short papers.
Book Synopsis Service Life Cycle Tools and Technologies: Methods, Trends and Advances by : Lee, Jonathan
Download or read book Service Life Cycle Tools and Technologies: Methods, Trends and Advances written by Lee, Jonathan and published by IGI Global. This book was released on 2011-11-30 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Service-Oriented Computing (SOC) gains a wider global acceptance, the need for understanding its life cycle becomes inevitable, not only for developers, but also for users. Service Life Cycle Tools and Technologies: Methods, Trends and Advances compiles the latest research on SOC life cycles, detailing methodologies and applications in this emerging field. The development of service-oriented applications not only depends on constructing service providers, but also composition and delivery. Service requesters, service providers, and developers, alike, will benefit from the views and models in a service life cycle. This volume offers research that has been conducted in both industry and academia to address issues in the SOC domain, including service discovery, service composition, and service management. It serves as a vital reference for those on either side of the service field.
Book Synopsis Advances in The Human Side of Service Engineering by : Louis Freund
Download or read book Advances in The Human Side of Service Engineering written by Louis Freund and published by AHFE International (USA). This book was released on 2019-07-19 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.
