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Service Science

Author : Mark S. Daskin
Publisher : John Wiley & Sons
ISBN 13 : 0470877863
Total Pages : 628 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Service Science by : Mark S. Daskin

Download or read book Service Science written by Mark S. Daskin and published by John Wiley & Sons. This book was released on 2011-07-15 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's "How to Do It in Excel" sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

Incorporating Science Service, Inc

Author : United States. Congress. House. Committee on the Judiciary
Publisher :
ISBN 13 :
Total Pages : 32 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Incorporating Science Service, Inc by : United States. Congress. House. Committee on the Judiciary

Download or read book Incorporating Science Service, Inc written by United States. Congress. House. Committee on the Judiciary and published by . This book was released on 1962 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Science of Service

Author : Mark Colgate
Publisher : Page Two
ISBN 13 : 1989025064
Total Pages : 0 pages
Book Rating : 4.9/5 (89 download)

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Book Synopsis The Science of Service by : Mark Colgate

Download or read book The Science of Service written by Mark Colgate and published by Page Two. This book was released on 2018-09-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME mode - standing for Framework, Accountability, Moments, and Endurance - companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.

Handbook of Service Science, Volume II

Author : Paul P. Maglio
Publisher : Springer
ISBN 13 : 3319985124
Total Pages : 845 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Handbook of Service Science, Volume II by : Paul P. Maglio

Download or read book Handbook of Service Science, Volume II written by Paul P. Maglio and published by Springer. This book was released on 2018-10-16 with total page 845 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Service Science, Management and Engineering

Author : Bill Hefley
Publisher : Springer Science & Business Media
ISBN 13 : 0387765786
Total Pages : 388 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis Service Science, Management and Engineering by : Bill Hefley

Download or read book Service Science, Management and Engineering written by Bill Hefley and published by Springer Science & Business Media. This book was released on 2008-01-08 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

Author : Delener, N.
Publisher : IGI Global
ISBN 13 : 1466600780
Total Pages : 732 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods by : Delener, N.

Download or read book Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods written by Delener, N. and published by IGI Global. This book was released on 2012-01-31 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.

Science in the Service of Children, 1893-1935

Author : Alice Boardman Smuts
Publisher :
ISBN 13 : 9780300144352
Total Pages : 0 pages
Book Rating : 4.1/5 (443 download)

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Book Synopsis Science in the Service of Children, 1893-1935 by : Alice Boardman Smuts

Download or read book Science in the Service of Children, 1893-1935 written by Alice Boardman Smuts and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first comprehensive history of the development of child study during the early part of the twentieth century. Most nineteenth-century scientists deemed children unsuitable subjects for study, and parents were hostile to the idea. But by 1935, the study of the child was a thriving scientific and professional field. Here, Alice Boardman Smuts shows how interrelated movements--social and scientific--combined to transform the study of the child. Drawing on nationwide archives and extensive interviews with child study pioneers, Smuts recounts the role of social reformers, philanthropists, and progressive scientists who established new institutions with new ways of studying children. Part history of science and part social history, this book describes a fascinating era when the normal child was studied for the first time, a child guidance movement emerged, and the newly created federal Children's Bureau conducted pathbreaking sociological studies of children.

Science as Service

Author : Alan I Marcus
Publisher : University of Alabama Press
ISBN 13 : 0817318682
Total Pages : 357 pages
Book Rating : 4.8/5 (173 download)

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Book Synopsis Science as Service by : Alan I Marcus

Download or read book Science as Service written by Alan I Marcus and published by University of Alabama Press. This book was released on 2015-08-15 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Science as Service is a collection of essays that traces the development of the land-grant colleges established by the Morrill Act of 1862, and documents how their faith and efforts in science and technology gave credibility and power to these institutions and their scientists.

Science

Author : John Michels
Publisher :
ISBN 13 :
Total Pages : 960 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Science by : John Michels

Download or read book Science written by John Michels and published by . This book was released on 1925 with total page 960 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vols. for 1911-13 contain the Proceedings of the Helminothological Society of Washington, ISSN 0018-0120, 1st-15th meeting.

NOAA Celebrating 200 Years of Science, Service, and Stewardship

Author :
Publisher :
ISBN 13 :
Total Pages : 144 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis NOAA Celebrating 200 Years of Science, Service, and Stewardship by :

Download or read book NOAA Celebrating 200 Years of Science, Service, and Stewardship written by and published by . This book was released on 2007 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Created for the 200th anniversary of the U.S. Coast and Geodetic Survey, the original heritage agency of the National Oceanic and Atmospheric Administration (NOAA). Explains NOAA's origins, mission, and services and identifies NOAA's history-making employees and activities.

Exploring Service Science

Author : Henriqueta Nóvoa
Publisher : Springer Nature
ISBN 13 : 3030387240
Total Pages : 403 pages
Book Rating : 4.0/5 (33 download)

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Book Synopsis Exploring Service Science by : Henriqueta Nóvoa

Download or read book Exploring Service Science written by Henriqueta Nóvoa and published by Springer Nature. This book was released on 2020-01-27 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

ESSA: a New Agency in which Environmental Science Service and Research are Applied to Improving Man's Prospects for Survival, as They are Influenced by the Physical Environment

Download ESSA: a New Agency in which Environmental Science Service and Research are Applied to Improving Man's Prospects for Survival, as They are Influenced by the Physical Environment PDF Online Free

Author : United States. Environmental Science Services Administration
Publisher :
ISBN 13 :
Total Pages : 8 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis ESSA: a New Agency in which Environmental Science Service and Research are Applied to Improving Man's Prospects for Survival, as They are Influenced by the Physical Environment by : United States. Environmental Science Services Administration

Download or read book ESSA: a New Agency in which Environmental Science Service and Research are Applied to Improving Man's Prospects for Survival, as They are Influenced by the Physical Environment written by United States. Environmental Science Services Administration and published by . This book was released on with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Science

Author : Robin G. Qiu
Publisher : John Wiley & Sons
ISBN 13 : 1118551850
Total Pages : 338 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Service Science by : Robin G. Qiu

Download or read book Service Science written by Robin G. Qiu and published by John Wiley & Sons. This book was released on 2014-07-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Service Systems Science

Author : Kyoichi Kijima
Publisher : Springer
ISBN 13 : 4431542671
Total Pages : 182 pages
Book Rating : 4.4/5 (315 download)

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Book Synopsis Service Systems Science by : Kyoichi Kijima

Download or read book Service Systems Science written by Kyoichi Kijima and published by Springer. This book was released on 2014-11-13 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research. In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems. As a volume of the Translational Systems Sciences series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.

Progressive Trends in Knowledge and System-Based Science for Service Innovation

Author : Kosaka, Michitaka
Publisher : IGI Global
ISBN 13 : 1466646640
Total Pages : 511 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Progressive Trends in Knowledge and System-Based Science for Service Innovation by : Kosaka, Michitaka

Download or read book Progressive Trends in Knowledge and System-Based Science for Service Innovation written by Kosaka, Michitaka and published by IGI Global. This book was released on 2013-10-31 with total page 511 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

Status and Needs of Forensic Science Service Providers: A Report to Congress

Author :
Publisher : DIANE Publishing
ISBN 13 : 1428964908
Total Pages : 34 pages
Book Rating : 4.4/5 (289 download)

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Book Synopsis Status and Needs of Forensic Science Service Providers: A Report to Congress by :

Download or read book Status and Needs of Forensic Science Service Providers: A Report to Congress written by and published by DIANE Publishing. This book was released on 2006 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Science

Author : Cheng Hsu
Publisher : World Scientific
ISBN 13 : 9812836764
Total Pages : 317 pages
Book Rating : 4.8/5 (128 download)

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Book Synopsis Service Science by : Cheng Hsu

Download or read book Service Science written by Cheng Hsu and published by World Scientific. This book was released on 2009 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does ?a connected world? mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feassible to connect information resources everywhere? To answer these questions, the book presents and substantiates a digital connections scaling (DCS) model, complete with a population-oriented design paradigm and a new class of microeconomic production functions to explain the paths of transformation into the future ? one of the most original results today. Next, the book analyzes new business designs on the Web and characterizes a service-led revolution for the Knowledge Economy. Thirdly, it develops systems planning and design methods to help implement the DCS model at the level of Information and Database Systems, Business Strategy, and Digitization Engineering, thereby enhancing these fields. Finally, certain intriguing new applications, especially ?smart highways? and information supply chains, are discussed.