Rule # 1 - Crazy People Make You Crazy (at Work Edition)

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Publisher :
ISBN 13 : 9780986194214
Total Pages : 180 pages
Book Rating : 4.1/5 (942 download)

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Book Synopsis Rule # 1 - Crazy People Make You Crazy (at Work Edition) by : John J. Patterson

Download or read book Rule # 1 - Crazy People Make You Crazy (at Work Edition) written by John J. Patterson and published by . This book was released on 2015-05-22 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Limited time 15% off the $17.99 retail price. This book is about coping with all the crazy people at work. It provides 10 practical rules for both identifying the crazy people and solving the problems they create. It is a serious book with funny cartoons and stories. The book has 10 rules of survival. Rule # 1 Crazy People Make You Crazy is the foundation of all of them. The rules allow you to identify and then avoid crazy people and crazy situations. The sub-title of the book is The Survival Guide for Coping with Impossible People. This is not a get rich or get sex self-help book. This is about getting your life focused on what is truly important. Who should read this book? Life is too short and too precious to allow ourselves to be side tracked by impossible people and the impossible problems they create. That life is short and precious is a truism, but it is a truism that resonates deeply in the hearts of those of us who have dipped our toes into the waters of middle age or beyond. Perhaps the realization comes when we hit a 40th birthday or a 15th wedding anniversary.All of a sudden, life is flying by. What we want at that point more than anything is to pay attention to what matters. We want time for precious things whatever unique combination of family and friends and hobbies and faith and community brings each of you his or her unique sense of joy and fulfillment. That is what makes this a genuinely different kind of self-help book. What else makes this book different? The book is friendly, conversational and entertaining. Some people see it as serious book that has cartoons; others see it as a funny book with some serious points to absorb. It is written is to be a quick satisfying read. That airplane ride to Chicago becomes an entertaining learning experience. A Rules Wallet Card is provided free to every book or e-book purchaser.

No One Cares About Crazy People

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Publisher : Hachette UK
ISBN 13 : 031634110X
Total Pages : 384 pages
Book Rating : 4.3/5 (163 download)

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Book Synopsis No One Cares About Crazy People by : Ron Powers

Download or read book No One Cares About Crazy People written by Ron Powers and published by Hachette UK. This book was released on 2017-03-21 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times-bestselling author Ron Powers offers a searching, richly researched narrative of the social history of mental illness in America paired with the deeply personal story of his two sons' battles with schizophrenia. From the centuries of torture of "lunatiks" at Bedlam Asylum to the infamous eugenics era to the follies of the anti-psychiatry movement to the current landscape in which too many families struggle alone to manage afflicted love ones, Powers limns our fears and myths about mental illness and the fractured public policies that have resulted. Braided with that history is the moving story of Powers's beloved son Kevin -- spirited, endearing, and gifted -- who triumphed even while suffering from schizophrenia until finally he did not, and the story of his courageous surviving son Dean, who is also schizophrenic. A blend of history, biography, memoir, and current affairs ending with a consideration of where we might go from here, this is a thought-provoking look at a dreaded illness that has long been misunderstood. "Extraordinary and courageous . . . No doubt if everyone were to read this book, the world would change." -- New York Times Book Review

Sell Like Crazy

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Publisher :
ISBN 13 : 9780648459903
Total Pages : pages
Book Rating : 4.4/5 (599 download)

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Book Synopsis Sell Like Crazy by : Sabri Suby

Download or read book Sell Like Crazy written by Sabri Suby and published by . This book was released on 2019-01-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Sabri Suby, the founder of Australia's #1 fastest growing digital marketing agency, reveals his exclusive step-by-step formula for growing the sales of any business, in any market or niche! The 8 phase 'secret selling system' detailed in this book has been deployed in over 167 industries and is responsible for generating over $400 million dollars in sales. This isn't like any business or marketing book you've ever read. There's no fluff or filler - just battle-hardened tactics that are working right now to rapidly grow sales. Use these timeless principles to rapidly and dramatically grow the sales for your business and crush your competition into a fine powder.

Talking to 'Crazy'

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Publisher : AMACOM
ISBN 13 : 0814439594
Total Pages : 272 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Talking to 'Crazy' by : Mark Goulston

Download or read book Talking to 'Crazy' written by Mark Goulston and published by AMACOM. This book was released on 2018-07-10 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.

Crazy

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Publisher : Penguin
ISBN 13 : 9780425213896
Total Pages : 388 pages
Book Rating : 4.2/5 (138 download)

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Book Synopsis Crazy by : Pete Earley

Download or read book Crazy written by Pete Earley and published by Penguin. This book was released on 2007-04-03 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A magnificent gift to those of us who love someone who has a mental illness…Earley has used his considerable skills to meticulously research why the mental health system is so profoundly broken.”—Bebe Moore Campbell, author of 72 Hour Hold Former Washington Post reporter Pete Earley had written extensively about the criminal justice system. But it was only when his own son—in the throes of a manic episode—broke into a neighbor's house that he learned what happens to mentally ill people who break a law. This is the Earley family's compelling story, a troubling look at bureaucratic apathy and the countless thousands who suffer confinement instead of care, brutal conditions instead of treatment, in the “revolving doors” between hospital and jail. With mass deinstitutionalization, large numbers of state mental patients are homeless or in jail-an experience little better than the horrors of a century ago. Earley takes us directly into that experience—and into that of a father and award-winning journalist trying to fight for a better way.

Last Lecture

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Publisher : Turtleback
ISBN 13 : 9781663608192
Total Pages : pages
Book Rating : 4.6/5 (81 download)

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Book Synopsis Last Lecture by : Perfection Learning Corporation

Download or read book Last Lecture written by Perfection Learning Corporation and published by Turtleback. This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Ask a Manager

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Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 304 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

The Secret

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Publisher : Simon and Schuster
ISBN 13 : 0731815297
Total Pages : 224 pages
Book Rating : 4.7/5 (318 download)

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Book Synopsis The Secret by : Rhonda Byrne

Download or read book The Secret written by Rhonda Byrne and published by Simon and Schuster. This book was released on 2011-07-07 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tenth-anniversary edition of the book that changed lives in profound ways, now with a new foreword and afterword. In 2006, a groundbreaking feature-length film revealed the great mystery of the universe—The Secret—and, later that year, Rhonda Byrne followed with a book that became a worldwide bestseller. Fragments of a Great Secret have been found in the oral traditions, in literature, in religions and philosophies throughout the centuries. For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you’ll learn how to use The Secret in every aspect of your life—money, health, relationships, happiness, and in every interaction you have in the world. You’ll begin to understand the hidden, untapped power that’s within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers—men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.

Viewpoint Level 1 Teacher's Edition with Assessment Audio CD/CD-ROM

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Author :
Publisher : Cambridge University Press
ISBN 13 : 1107601533
Total Pages : 481 pages
Book Rating : 4.1/5 (76 download)

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Book Synopsis Viewpoint Level 1 Teacher's Edition with Assessment Audio CD/CD-ROM by : Michael McCarthy

Download or read book Viewpoint Level 1 Teacher's Edition with Assessment Audio CD/CD-ROM written by Michael McCarthy and published by Cambridge University Press. This book was released on 2012-06-29 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Viewpoint is an innovative course that's based on extensive research into the Cambridge English Corpus, taking students from a high intermediate to advanced level of proficiency (CEFR: B2 - C1). Viewpoint Level 1 Teacher's Edition with Assessment CD-ROM, features page-by-page teaching notes, with step-by-step lesson plans, audio scripts, and answer key for the Level 1 Student's Book and Workbook. It also includes fully customizable quizzes for each unit, as well as mid-terms and end-of-book tests.

Bad Bosses, Crazy Coworkers & Other Office Idiots

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Author :
Publisher : Sourcebooks, Inc.
ISBN 13 : 1402220405
Total Pages : 514 pages
Book Rating : 4.4/5 (22 download)

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Book Synopsis Bad Bosses, Crazy Coworkers & Other Office Idiots by : Vicky Oliver

Download or read book Bad Bosses, Crazy Coworkers & Other Office Idiots written by Vicky Oliver and published by Sourcebooks, Inc.. This book was released on 2008-09 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you confronted any of these coworkers or bosses recently? The Grumpy Martyr The Boss's Pet The Credit Snatcher Bad Bosses, Crazy Coworkers & Other Office Idiots is designed to help people with all their office issues, from an exasperating coworker to a boss from hell. This book helps readers quickly pinpoint their problems and implement immediate tactics to resolve them. Vicky Oliver has helped more than 5,000 working people at different levels in different fields resolve their work problems. Bad Bosses, Crazy Coworkers & Other Office Idiots is a direct result of what she has learned as a career expert who has made herself available to help people in their times of need. With this book in hand, readers will have the answers to all their difficult work issues and will see their job satisfaction skyrocket.

Mean Girls at Work: How to Stay Professional When Things Get Personal

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Publisher : McGraw Hill Professional
ISBN 13 : 0071802053
Total Pages : 209 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Mean Girls at Work: How to Stay Professional When Things Get Personal by : Katherine Crowley

Download or read book Mean Girls at Work: How to Stay Professional When Things Get Personal written by Katherine Crowley and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento

The 48 Laws of Power

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Publisher : Penguin
ISBN 13 : 0670881465
Total Pages : 481 pages
Book Rating : 4.6/5 (78 download)

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Book Synopsis The 48 Laws of Power by : Robert Greene

Download or read book The 48 Laws of Power written by Robert Greene and published by Penguin. This book was released on 2023-10-31 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amoral, cunning, ruthless, and instructive, this multi-million-copy New York Times bestseller is the definitive manual for anyone interested in gaining, observing, or defending against ultimate control – from the author of The Laws of Human Nature. In the book that People magazine proclaimed “beguiling” and “fascinating,” Robert Greene and Joost Elffers have distilled three thousand years of the history of power into 48 essential laws by drawing from the philosophies of Machiavelli, Sun Tzu, and Carl Von Clausewitz and also from the lives of figures ranging from Henry Kissinger to P.T. Barnum. Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in total domination. In a bold and arresting two-color package, The 48 Laws of Power is ideal whether your aim is conquest, self-defense, or simply to understand the rules of the game.

Viewpoint Level 1 Student's Book

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Publisher : Cambridge University Press
ISBN 13 : 0521131863
Total Pages : 169 pages
Book Rating : 4.5/5 (211 download)

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Book Synopsis Viewpoint Level 1 Student's Book by : Michael McCarthy

Download or read book Viewpoint Level 1 Student's Book written by Michael McCarthy and published by Cambridge University Press. This book was released on 2012-06-29 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Viewpoint is an innovative course thatâ€(TM)s based on extensive research into the Cambridge English Corpus, taking students from a high intermediate to advanced level of proficiency (CEFR: B2 â€" C1). Viewpoint Level 1 Student's Book is for young adult and adult students who have reached an upper-intermediate level of English proficiency (B2). Each of the 12 units in this level teaches the language, skills, and strategies that students need to progress beyond intermediate level and to speak and write in English naturally, effectively, and appropriately. From the same author team as the ground-breaking Touchstone series, Viewpoint 1 also draws on the Cambridge International Corpus which underpins a highly effective approach to teaching English language.

Viewpoint Level 1 Student's Book B

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Publisher : Cambridge University Press
ISBN 13 : 1107601525
Total Pages : 89 pages
Book Rating : 4.1/5 (76 download)

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Book Synopsis Viewpoint Level 1 Student's Book B by : Michael McCarthy

Download or read book Viewpoint Level 1 Student's Book B written by Michael McCarthy and published by Cambridge University Press. This book was released on 2012-06-29 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: Viewpoint is an innovative course that's based on extensive research into the Cambridge English Corpus, taking students from a high intermediate to advanced level of proficiency (CEFR: B2 - C1). Viewpoint Level 1 Student's Book B is for young adult and adult students who have reached an upper-intermediate level of English proficiency (B2). Units 7-12 in this level teach the language, skills, and strategies that students need to progress beyond intermediate level and to speak and write in English naturally, effectively, and appropriately. From the same author team as the ground-breaking Touchstone series, Viewpoint 1B also draws on the Cambridge International Corpus which underpins a highly effective approach to teaching English language.

Rule #1

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Publisher : Crown Currency
ISBN 13 : 0307345750
Total Pages : 405 pages
Book Rating : 4.3/5 (73 download)

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Book Synopsis Rule #1 by : Phil Town

Download or read book Rule #1 written by Phil Town and published by Crown Currency. This book was released on 2006-03-21 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • “The clearest and best book out there to get you on the path to riches. This one’s special!”—Jim Cramer, host of CNBC’s Mad Money “Great tools for anyone wanting to dabble in the stock market.”—USA Today Phil Town is a very wealthy man, but he wasn’t always. In fact, he was living on a salary of $4,000 a year when some well-timed advice launched him down a highway of investing self-education that revealed what the true “rules” are and how to make them work in one’s favor. Chief among them, of course, is Rule #1: “Don’t lose money.” In this updated edition to the #1 national bestseller, you’ll learn more of Phil’s fresh, think-outside-the-box rules, including: • Don’t diversify • Only buy a stock when it’s on sale • Think long term—but act short term to maximize your return • And most of all, beat the big investors at their own game by using the tools designed for them! As Phil demonstrates in these pages, giant mutual funds can’t help but regress to the mean—and as we’ve all learned in recent years, that mean could be very disappointing indeed. Fortunately, Rule #1 takes readers step-by-step through a do-it-yourself process, equipping even the biggest investing-phobes with the tools they need to make quantum leaps toward financial security—regardless of where the market is headed.

All the Rules

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Publisher : Grand Central Publishing
ISBN 13 : 9780446549936
Total Pages : 400 pages
Book Rating : 4.5/5 (499 download)

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Book Synopsis All the Rules by : Ellen Fein

Download or read book All the Rules written by Ellen Fein and published by Grand Central Publishing. This book was released on 2008-11-15 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The search for Mr. Right starts here. This simple set of dating dos and don'ts-combining The Rules and The Rules II-will teach you how to find (and keep!) a man who treats you with the respect and dignity you deserve. You are a creature unlike any other (Rule #1)-that's why you need... The Rules. Refreshingly blunt, astonishingly effective, and at times hilarious, All the Rules will lead you to where you want to be: in a healthy, committed relationship. These commonsense guidelines will help you: Lead a full, satisfying, busy life outside of romance. Accept occasional defeat and move on. Bring out the best in you and in the men you date. Whether you're eighteen or eighty, these time-tested techniques will help you find the man of your dreams.

Would You Do That to Your Mother?

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Author :
Publisher : Penguin
ISBN 13 : 0735217815
Total Pages : 274 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis Would You Do That to Your Mother? by : Jeanne Bliss

Download or read book Would You Do That to Your Mother? written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.