Restaurant Service Basics

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Restaurant Service Basics

Author : Sondra J. Dahmer
Publisher : John Wiley & Sons
ISBN 13 : 0470107855
Total Pages : 210 pages
Book Rating : 4.4/5 (71 download)

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Book Synopsis Restaurant Service Basics by : Sondra J. Dahmer

Download or read book Restaurant Service Basics written by Sondra J. Dahmer and published by John Wiley & Sons. This book was released on 2008-10-06 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: RESTAURANT SERVICE basics The essential guide to great service skills and techniques —now in a second edition No matter how excellent the food, guests will not return to a restaurant with poor service. On the other hand, great service leads to both a pleasurable dining experience and a successful restaurant. Whether as a server or restaurant executive, anyone entering today’s foodservice industry cannot afford to ignore the significance of excellent service. Restaurant Service Basics, Second Edition offers a practical and up-to-date guide to professional table service. Authors Sondra Dahmer and Kurt Kahl provide extensive, step-by-step instructions on everything a truly excellent server must do, from proper attire to order taking methods to dealing with difficult guests. This revised and updated Second Edition features: New coverage of technology use in restaurants, including POS systems Plentiful photos and diagrams that illustrate table settings, service styles, and much more Updated information on upselling from the menu, food allergies, food trends, safety and sanitation guidelines, and alcohol service New teaching and learning features including learning objectives, key terms called out in the text, mini-cases, a resource of menu and service terms, and an expanded glossary End-of-chapter review questions and projects that incorporate real-life situations A comprehensive and concise resource for building a top-notch waitstaff, Restaurant Service Basics, Second Edition is an essential manual for servers-in-training, those who train them, restaurant managers, and hospitality students.

Restaurant Service Basics

Author : Sondra J. Dahmer
Publisher : Wiley
ISBN 13 : 9780471402411
Total Pages : 0 pages
Book Rating : 4.4/5 (24 download)

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Book Synopsis Restaurant Service Basics by : Sondra J. Dahmer

Download or read book Restaurant Service Basics written by Sondra J. Dahmer and published by Wiley. This book was released on 2001-10-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to service skills and techniques that guarantee success Preferences in cuisine may vary, but the demand for great service-the keystone of any restaurant's success-never fades. This concise yet comprehensive guide helps restaurant managers and staffs in all types of dining establishments provide first-rate food and beverage service to every customer and create an excellent dining experience. Restaurant Service Basics takes a practical approach to service training. It discusses different types of service, including French, American, English, Russian, family-style, banquet, and more. With clear, step-by-step instructions, it demonstrates the technical skills associated with American service. It shows restaurant professionals and trainees the proper ways to: * Greet and seat guests * Take orders and answer questions * Serve food and beverages, and time the meal * Present the check and accept payment * Respond to emergency situations, such as power outages and guest injury * Use the computer system to support service * Serve alcoholic beverages Supplemented with helpful photos and drawings that illustrate everything from napkin folding to taking orders by computer, Restaurant Service Basics gives servers the knowledge and skills they need to satisfy customers, increase gratuities, and develop a faithful clientele that keeps coming back for more.

Restaurant Service Basics

Author : Dahmer
Publisher : Wiley
ISBN 13 : 9780471216032
Total Pages : pages
Book Rating : 4.2/5 (16 download)

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Book Synopsis Restaurant Service Basics by : Dahmer

Download or read book Restaurant Service Basics written by Dahmer and published by Wiley. This book was released on 2001-10-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Restaurant Service

Author : Carol A. Litrides
Publisher : Wiley
ISBN 13 : 9780471514763
Total Pages : 0 pages
Book Rating : 4.5/5 (147 download)

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Book Synopsis Restaurant Service by : Carol A. Litrides

Download or read book Restaurant Service written by Carol A. Litrides and published by Wiley. This book was released on 1994-09-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Timely, authoritative, and practical--an incomparable guide tothe crucial "difference makers" that keep patrons coming back...When it comes to customer satisfaction, good food served in atimely and attractive manner is only half the story. RestaurantService takes you beyond those basics to offer a comprehensiveguide to important rituals and amenities that make customers feelcomfortable and turn a meal into a memorable event. Thisincomparable how-to guide features: * Step-by-step guidance on extraordinary table and guestservice--from meeting, greeting, and seating, to coat andparcel check, taking reservations, and handling customercomplaints * A comprehensive guide to buying, storing, displaying,preparing, and serving wines, liquors, and other beverages * Detailed procedures for service setup and administration * How to feature and serve luxuries and regional specialties thatadd sizzle to your menu * ADA requirements and how to comply with them * And more Customer satisfaction relies as much on your establishment'scourtesy skills as on the quality of the food and the elegance ofthe surroundings. Timely, authoritative, and extremely practical,Restaurant Service is an incomparable guide to all the important"difference makers" that keep patrons coming back.

Restaurant Service Basics

Author : Ranvijay Singh
Publisher :
ISBN 13 : 9788126157242
Total Pages : 288 pages
Book Rating : 4.1/5 (572 download)

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Book Synopsis Restaurant Service Basics by : Ranvijay Singh

Download or read book Restaurant Service Basics written by Ranvijay Singh and published by . This book was released on 2013 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Restaurant Service

Author : Litrides
Publisher :
ISBN 13 : 9780471514770
Total Pages : pages
Book Rating : 4.5/5 (147 download)

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Book Synopsis Restaurant Service by : Litrides

Download or read book Restaurant Service written by Litrides and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Restaurant Basics

Author : Bill Marvin
Publisher : Wiley
ISBN 13 : 9780471551744
Total Pages : 0 pages
Book Rating : 4.5/5 (517 download)

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Book Synopsis Restaurant Basics by : Bill Marvin

Download or read book Restaurant Basics written by Bill Marvin and published by Wiley. This book was released on 1992-01-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Bar & Beverage Operation

Author : Chris Parry
Publisher : Atlantic Publishing Company
ISBN 13 : 9780910627214
Total Pages : 148 pages
Book Rating : 4.6/5 (272 download)

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Book Synopsis Bar & Beverage Operation by : Chris Parry

Download or read book Bar & Beverage Operation written by Chris Parry and published by Atlantic Publishing Company. This book was released on 2003 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series of fifteen books - The Food Service Professional Guide TO Series from the editors of the Food Service Professional magazine are the best and most comprehensive books for serious food service operators available today. These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is boiled down to the essence. They are filled to the brim with up to date and pertinent information. The books cover all the bases, providing clear explanations and helpful, specific information. All titles in the series include the phone numbers and web sites of all companies discussed. What you will not find are wordy explanations, tales of how someone did it better, or a scholarly lecture on the theory. Every paragraph in each of the books are comprehensive, well researched, engrossing, and just plain fun-to-read, yet are packed with interesting ideas. You will be using your highlighter a lot! The best part aside from the content is they are very moderately priced. The whole series may also be purchased the ISBN number for the series is 0910627266. You are bound to get a great new idea to try on every page if not out of every paragraph. Do not be put off by the low price, these books really do deliver the critical information and eye opening ideas you need to succeed without the fluff so commonly found in more expensive books on the subject. Highly recommended! Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

Starting and Running a Restaurant

Author : Jody Pennette
Publisher : Penguin
ISBN 13 : 1615648534
Total Pages : 314 pages
Book Rating : 4.6/5 (156 download)

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Book Synopsis Starting and Running a Restaurant by : Jody Pennette

Download or read book Starting and Running a Restaurant written by Jody Pennette and published by Penguin. This book was released on 2015-09-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Around 90% of all new restaurants fail in the first year of operation. Many owners think they have the perfect idea, but they have terrible business plans, location, or other issues. Idiot's Guides: Starting and Running a Restaurant shows budding restauranteurs the basics of honing in on a concept to gathering start-up capital to building a solid business plan. You will also learn how to choose a great restaurant location, select an appealing design, compose a fantastic menu, and hire reliable managers and staff. In this book, you get: • Introduction to basic requirements of starting a restaurant such as time management, recognizing your competition, choosing your restaurant concept, and making it legal. • Information on building a solid business foundation such as a solid business plan, a perfect location, where to find investors, and securing loans. • Suggestions on how to compose the perfect menu, laying out the front and back of house and bar, and choosing the must-have necessities such as security alarms and fire prevention. • Techniques on how to hire and train your staff, purchasing or renting supplies, understanding costs and setting up your financial office, and using social media as a marketing tool. • Secrets for keeping your customers returning, running a safe restaurant, managing employees, and building your PR sales plan. • Pre-opening checklists to ensure everything is ready by opening day. Operational checklists and forms a successful restaurateur will need to manage their restaurant.

Fundamentals of Menu Planning

Author : Paul J. McVety
Publisher : John Wiley & Sons
ISBN 13 : 0470072679
Total Pages : 272 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Fundamentals of Menu Planning by : Paul J. McVety

Download or read book Fundamentals of Menu Planning written by Paul J. McVety and published by John Wiley & Sons. This book was released on 2008-03-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Menu Planning, Third Edition presents a complete overview of key aspects of menu planning, including designing, writing, costing, marketing, and merchandising a menu. Reflecting the latest menu trends in the restaurant industry, the authors show how research, surveys, and sales analysis are key to menu planning and design. With updated nutrition and menu planning information, an expanded collection of sample menus, new appendices and resources, numerous forms, tables, and worksheets, and more practice problems, this guide is key to the success of the overall foodservice enterprise.

Instructor's Manual to Accompany Restaurant Service Basics, Second Edition

Author : Dahmer
Publisher :
ISBN 13 : 9780470257364
Total Pages : 80 pages
Book Rating : 4.2/5 (573 download)

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Book Synopsis Instructor's Manual to Accompany Restaurant Service Basics, Second Edition by : Dahmer

Download or read book Instructor's Manual to Accompany Restaurant Service Basics, Second Edition written by Dahmer and published by . This book was released on 2008-09-08 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Restaurant Prosperity Formula(tm)

Author : David Scott Peters
Publisher : Advantage Media Group
ISBN 13 : 9781642250398
Total Pages : 0 pages
Book Rating : 4.2/5 (53 download)

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Book Synopsis Restaurant Prosperity Formula(tm) by : David Scott Peters

Download or read book Restaurant Prosperity Formula(tm) written by David Scott Peters and published by Advantage Media Group. This book was released on 2020-01-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on his decades of experience as a restaurateur, David Scott Peters offers this specific, hands-on guidebook for independent restaurant owners. Focusing on the operational and cultural aspects of running a restaurant, Peters offers a system--the Restaurant Prosperity Formula(TM)--that allows these businesses to not only survive but thrive in one of the world's most competitive industries. In this book (which the author calls "the most comprehensive restaurant owner manual you've ever read"), restaurant owners will learn the fundamentals needed to accomplish three goals: simplifying operations, making more money than ever before, and bringing balance back to their lives so they can enjoy the benefits of the first two goals! "David's no-nonsense approach strips down all the excuses and doubts in our heads as operators and then gives you the paint-by-numbers plan to make real change in your restaurant. The systems that are outlined in this book are both relevant and practical on their own, but David takes it a step further by teaching you how to implement them in your business and whom you need on your team to be successful." - Brad Hackert, director of restaurant operations, Flora-Bama "Foundation, systems, profitability, accountability, and actionable steps--this book has it all from a true industry expert!" - Darren S. Denington, CFBE, president, Service with Style "Think of this book as your personal, one-of-a-kind treasure map with a clearly marked path and a big X where the gold is. Bring your shovel because you'll be doing some digging." - Kamron Karington, founder and CEO, Repeat Returns

Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do about It

Author : Bill Marvin
Publisher : Hospitality Masters Press
ISBN 13 : 9781893864023
Total Pages : 302 pages
Book Rating : 4.8/5 (64 download)

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Book Synopsis Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do about It by : Bill Marvin

Download or read book Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do about It written by Bill Marvin and published by Hospitality Masters Press. This book was released on 2014-01-10 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first updated and totally revised edition of the industry classic, Restaurant Basics, the only book on customer service written entirely from the guest's point of view (the only perspective that really counts!) It summarizes over 1000 pet peeves -- little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today's competitive marketplace, unless you consistently have more business than you can handle, you can't afford to let anyone get away! Details, details, details ... "monumentally magnificent trivialities" as famed hotelier James Nassikas calls them, on which the success of your business hinges. Is there a spot on the table cloth? Is it to dark to read the menu? Is there confusion over which guest ordered which dish? Is the butter so hard it tears the bread? Are hot dishes lukewarm by the time they reach the table? Minor inconveniences such as these can ruin a guest's evening -- and your business. Restaurant Basics Revisited is the ultimate handbook for the restaurateur who believes in attending to the seemingly trivial details that can loom large in the minds of dissatisfied diners. It asks you to take a look at your restaurant from your guest's point of view, from the most obvious outward appearances through every step of the dining experience. And while Bill Marvin writes with a very light and witty touch, he can be at least as picky as your most demanding patron. Unlike picky guests, though, Restaurant Basics Revisited offers common sense solutions that will help you avoid disaster and keep your customers coming back again and again. As the author reminds us, satisfied customers tip better and are friendlier ... and the positive word-of-mouth advertising they provide, free of charge, can help guarantee the success of your business. Restaurant Basics Revisited is important reading for owners, managers, trainers and staff members. The material is sensibly organized so that every member of your team can easily identify which are the items most relevant to what they do.

The Restaurant Manager's Handbook

Author : Douglas Robert Brown
Publisher : Atlantic Publishing Company
ISBN 13 : 0910627096
Total Pages : 577 pages
Book Rating : 4.9/5 (16 download)

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Book Synopsis The Restaurant Manager's Handbook by : Douglas Robert Brown

Download or read book The Restaurant Manager's Handbook written by Douglas Robert Brown and published by Atlantic Publishing Company. This book was released on 2003 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains copies of all forms contained within the text.

Restaurant

Author : Stephen C. Barth
Publisher : John Wiley & Sons
ISBN 13 : 0471402729
Total Pages : 384 pages
Book Rating : 4.4/5 (714 download)

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Book Synopsis Restaurant by : Stephen C. Barth

Download or read book Restaurant written by Stephen C. Barth and published by John Wiley & Sons. This book was released on 2001-08-29 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to avoid legal liability and prevent costly litigation You're notified that your restaurant is being sued: whatshould you do? A guest is choking in your restaurant's diningroom: are you required to assist? If the assistance causes furtherinjury, who is responsible? Your franchiser demands to see dailyreceipt totals: can you say no? Restaurant Law Basics prepares youto make the right decisions in these critical situations andhundreds of others. To avoid costly legal problems in your restaurant, begin withstep one: read Restaurant Law Basics. This completely practical,jargon-free guide gives you the tools you need to protect yourrestaurant from legal exposure of every kind. It preparesrestaurant managers to comply with the law and avoid or limitliability in virtually any situation---from hiring andmanaging employees and dealing with customer complaints to ensuringsafety and security, obeying regulatory requirements, and muchmore. Restaurant Law Basics features: * Manager's Briefs that focus on critical legal aspects ofyour operations * Realistic scenarios that are analyzed to help prepare you tomake the right decisions in challenging situations * Checklists to help you avoid liability before any incidentoccurs * A companion Web site that provides additional resources,training assistance, and more The Restaurant Basics Series provides restaurant owners andmanagers with expert advice and practical guidance on criticalissues in restaurant operation and management. Written by leadingauthorities in each field, these easy-to-use guides offer instantaccess to authoritative information on every aspect of therestaurant business and every type ofrestaurant---independent, chain, or franchise.

Food Safety Fundamentals

Author : David Zachary McSwane
Publisher :
ISBN 13 : 9780981990378
Total Pages : 321 pages
Book Rating : 4.9/5 (93 download)

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Book Synopsis Food Safety Fundamentals by : David Zachary McSwane

Download or read book Food Safety Fundamentals written by David Zachary McSwane and published by . This book was released on 2010-04-15 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Next Frontier of Restaurant Management

Author : Alex M. Susskind
Publisher : Cornell University Press
ISBN 13 : 1501736523
Total Pages : 254 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis The Next Frontier of Restaurant Management by : Alex M. Susskind

Download or read book The Next Frontier of Restaurant Management written by Alex M. Susskind and published by Cornell University Press. This book was released on 2019-06-15 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.