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Author : Nick Johns
Publisher :
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.:/5 (128 download)
Download or read book Research Methods in Service Industry Management written by Nick Johns and published by . This book was released on 1998 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Eileen Bridges
Publisher : Routledge
ISBN 13 : 135124521X
Total Pages : 587 pages
Book Rating : 4.3/5 (512 download)
Download or read book The Routledge Handbook of Service Research Insights and Ideas written by Eileen Bridges and published by Routledge. This book was released on 2020-04-02 with total page 587 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.
Author : Bruce R. Guile
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (92 download)
Download or read book Managing Innovation: Cases from the Services Industries written by Bruce R. Guile and published by . This book was released on 1988 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Karabegovi?, Isak
Publisher : IGI Global
ISBN 13 : 1799827267
Total Pages : 661 pages
Book Rating : 4.7/5 (998 download)
Download or read book Handbook of Research on Integrating Industry 4.0 in Business and Manufacturing written by Karabegovi?, Isak and published by IGI Global. This book was released on 2020-03-27 with total page 661 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Industry 4.0, industrial productions are adjusted to complete smart automation, which means introducing self-automation methods, self-configuration, self-diagnosis of problems and removal, cognition, and intelligent decision making. This implementation of Industry 4.0 brings about a change in business paradigms and production models, and this will be reflected at all levels of the production process including supply chains and will involve all workers in the production process from managers to cyber-physical systems designers and customers as end-users. The Handbook of Research on Integrating Industry 4.0 in Business and Manufacturing is an essential reference source that explores the development and integration of Industry 4.0 by examining changes and innovations to manufacturing processes as well as its applications in different industrial areas. Featuring coverage on a wide range of topics such as cyber physical systems, integration criteria, and artificial intelligence, this book is ideally designed for mechanical engineers, electrical engineers, manufacturers, supply chain managers, logistics specialists, investors, managers, policymakers, production scientists, researchers, academicians, and students at the postgraduate level.
Author : Jacquelyn Cuneen
Publisher : Routledge
ISBN 13 : 1351817116
Total Pages : 263 pages
Book Rating : 4.3/5 (518 download)
Download or read book Sport Industry Research and Analysis written by Jacquelyn Cuneen and published by Routledge. This book was released on 2017-05-08 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sport Industry Research & Analysis offers a no-nonsense, straightforward approach to the study of research design and statistical analysis in the sport enterprise. Each chapter outlines real-world instances in which research and statistics contribute to bottom-line decisions. The book includes clear, progressive instructions, using spreadsheets for statistical computations and analyses. The explanations for the calculations and analyses are presented in the context of sport industry scenarios with sample data. Additional scenarios with sample data provide hands-on practice with each statistical test. "In Practice" contributions from sport industry professionals demonstrate how these practitioners use research and statistical analysis in their everyday tasks. This book's succinct, applied approach to research design and statistical analyses provides readers with essential skills to help them understand the importance of an information-based approach to decision making in the sport enterprise.
Author : Royal Aircraft Establishment (Great Britain)
Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (559 download)
Download or read book Technical and Research Services to Industry written by Royal Aircraft Establishment (Great Britain) and published by . This book was released on 1966 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Department of Engineering research. University of Michigan, Ann Arbor
Publisher :
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4.:/5 (682 download)
Download or read book Research Service for Industry written by Department of Engineering research. University of Michigan, Ann Arbor and published by . This book was released on 1931 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Levent Altinay
Publisher : Cambridge Scholars Publishing
ISBN 13 : 144388619X
Total Pages : 281 pages
Book Rating : 4.4/5 (438 download)
Download or read book Enhancing Customer Experience in the Service Industry written by Levent Altinay and published by Cambridge Scholars Publishing. This book was released on 2015-11-25 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
Author : Thomas K. McCraw
Publisher : John Wiley & Sons
ISBN 13 : 1119097290
Total Pages : 407 pages
Book Rating : 4.1/5 (19 download)
Download or read book American Business Since 1920 written by Thomas K. McCraw and published by John Wiley & Sons. This book was released on 2018-02-13 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tells the story of how America’s biggest companies began, operated, and prospered post-World War I This book takes the vantage point of people working within companies as they responded to constant change created by consumers and technology. It focuses on the entrepreneur, the firm, and the industry, by showing—from the inside—how businesses operated after 1920, while offering a good deal of Modern American social and cultural history. The case studies and contextual chapters provide an in-depth understanding of the evolution of American management over nearly 100 years. American Business Since 1920: How It Worked presents historical struggles with decision making and the trend towards relative decentralization through stories of extraordinarily capable entrepreneurs and the organizations they led. It covers: Henry Ford and his competitor Alfred Sloan at General Motors during the 1920s; Neil McElroy at Procter & Gamble in the 1930s; Ferdinand Eberstadt at the government’s Controlled Materials Plan during World War II; David Sarnoff at RCA in the 1950s and 1960s; and Ray Kroc and his McDonald’s franchises in the late twentieth century and early twenty-first; and more. It also delves into such modern success stories as Amazon.com, eBay, and Google. Provides deep analysis of some of the most successful companies of the 20th century Contains topical chapters covering titans of the 2000s Part of Wiley-Blackwell’s highly praised American History Series American Business Since 1920: How It Worked is designed for use in both basic and advanced courses in American history, at the undergraduate and graduate levels.
Author : Michael Thomas
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (222 download)
Download or read book Service Industries Research Program written by Michael Thomas and published by . This book was released on 1993 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 30 pages
Book Rating : 4.:/5 (65 download)
Download or read book The Growing Importance of the Service Industries written by and published by . This book was released on 1965 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Tatjana Samsonowa
Publisher : Springer Science & Business Media
ISBN 13 : 3790827622
Total Pages : 464 pages
Book Rating : 4.7/5 (98 download)
Download or read book Industrial Research Performance Management written by Tatjana Samsonowa and published by Springer Science & Business Media. This book was released on 2011-11-19 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers are increasingly concerned with the typical methods available for organizational performance measurement and control. Research into performance measurement, within the field of innovation management, has been variously approached through frameworks for performance measurement in general (for example, the Balanced Scorecard by Norton and Kaplan), R&D performance management, and surveys on in-use Key Performance Indicators (KPIs). It is striking, however, that almost no research has focused explicitly on the performance measurement of research activities, or indeed tried to develop a systematic approach to setting KPIs for specific research goals. This work, in co-operation with ABB Research, Deutsche Telekom AG Laboratories, EMC2 Advanced Technology Solutions, IBM Research, Intel Research, Microsoft Research, Philips Research, and SAP Research, develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies. The following questions are addressed: (1) Which research goals do research departments have? (2) Which KPIs do they use to monitor the achievement of these goals? (3) Is there a systematic best-practice approach to selecting KPIs for performance goals? The outcome is a complete set of eleven performance clusters, such as the transfer of research results to the development or other organizational departments, and each cluster has its own set of KPIs. The eleven clusters are: Technology Transfer, Future Business Opportunities, Technical Achievements, Intellectual Property, Operational Excellence, Talent Pool, Image, Publications, Presence in Scientific Community, Collaboration with Academia, Collaboration with Partners and Customers. This work led to the creation of the Institute for Industrial Research Performance Management that provides ongoing research and insights for managers of industrial research organizations.
Author : Neven Šerić
Publisher : Emerald Group Publishing
ISBN 13 : 1787541932
Total Pages : 253 pages
Book Rating : 4.7/5 (875 download)
Download or read book Market Research Methods in the Sports Industry written by Neven Šerić and published by Emerald Group Publishing. This book was released on 2018-05-29 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book addresses issues relating to market research applied to the sports business. It aims to cover both theory and practice, targeting students, academics and sports clubs and organisations.
Author :
Publisher :
ISBN 13 :
Total Pages : 308 pages
Book Rating : 4.3/5 ( download)
Download or read book Career Guide to Industries written by and published by . This book was released on 2006 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Albert N. Link
Publisher : Springer Science & Business Media
ISBN 13 : 9400925220
Total Pages : 231 pages
Book Rating : 4.4/5 (9 download)
Download or read book Cooperative Research and Development: The Industry—University—Government Relationship written by Albert N. Link and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: We must all hang together or surely we will all hang separately. Benjamin Franklin The significant apathy that characterized relationships between indus try and universities and the adversarial nature of relationships between industry and government have both faded rapidly in the 1980s as the realities of global competition have surfaced in the United States. Both industry and government leaders articulate a number of constructs for regaining our competitiveness in world markets. One of the more fre quent strategies prescribed in this new competitiveness era is cooperation. Different individuals or groups may espouse different definitions, inter pretations, or areas of emphasis, but the overall importance of this concept is substantial. Although examples of cooperative research have existed for several decades, the number and variety of relationships have expanded rapidly in the 1980s as corporations, universities, and governments have embraced this strategy. Joint ventures involving two or three firms increased from under 200 per year in the 1970s to over 400 per year by the mid-1980s. Multiple-firm cooperative arrangements are a more recent phenomenon, made possible by the National Cooperative Research Act of 1984. By mid- 1988,81 of these industry-level consortia had formed under the provisions of the 1984 Act. The rapid growth in cooperative research and development (R&D) is primarily a response to the pressures of international competition. As a corporate strategy, cooperative R&D meets short-term needs for assets to implement new approaches for coping with intensifying competition.
Author : Marc Stickdorn
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491927135
Total Pages : 1341 pages
Book Rating : 4.4/5 (919 download)
Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author : Wynn, Martin George
Publisher : IGI Global
ISBN 13 : 1799877140
Total Pages : 487 pages
Book Rating : 4.7/5 (998 download)
Download or read book Handbook of Research on Digital Transformation, Industry Use Cases, and the Impact of Disruptive Technologies written by Wynn, Martin George and published by IGI Global. This book was released on 2021-10-15 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies from various sectors of the economy are confronted with the new phenomenon of digital transformation and are faced with the challenge of formulating and implementing a company-wide strategy to incorporate what are often viewed as “disruptive” technologies. These technologies are sometimes associated with significant and extremely rapid change, in some cases with even the replacement of established business models. Many of these technologies have been deployed in unison by leading-edge companies acting as the catalyst for significant process change and people skills enhancement. The Handbook of Research on Digital Transformation, Industry Use Cases, and the Impact of Disruptive Technologies examines the phenomenon of digital transformation and the impact of disruptive technologies through the lens of industry case studies where different combinations of these new technologies have been deployed and incorporated into enterprise IT and business strategies. Covering topics including chatbot implementation, multinational companies, cloud computing, internet of things, artificial intelligence, big data and analytics, immersive technologies, and social media, this book is essential for senior management, IT managers, technologists, computer scientists, cybersecurity analysts, academicians, researchers, IT consultancies, professors, and students.
