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Quality Management For Information And Library Managers
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Book Synopsis Quality Management for Information and Library Managers by : Peter Brophy
Download or read book Quality Management for Information and Library Managers written by Peter Brophy and published by Gower Publishing Company, Limited. This book was released on 1996 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is reviewed, with particular reference to mission, performance measurement and charters. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting customer needs. There is an extensive bibliography of sources from both library and information services and other service, commercial and industrial backgrounds.
Book Synopsis Integrating Total Quality Management in a Library Setting by : Susan Jurow
Download or read book Integrating Total Quality Management in a Library Setting written by Susan Jurow and published by Routledge. This book was released on 2013-04-15 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.
Book Synopsis Quality management by : Peter Brophy
Download or read book Quality management written by Peter Brophy and published by . This book was released on 1995 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Management Basics for Information Professionals, Third Edition by : G. Edward Evans
Download or read book Management Basics for Information Professionals, Third Edition written by G. Edward Evans and published by American Library Association. This book was released on 2013-08-21 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting the rapidly changing information services environment, the third edition of this bestselling title offers updates and a broader scope to make it an even more comprehensive introduction to library management. Addressing the basic skills good library managers must exercise throughout their careers, this edition includes a completely new chapter on management ethics. Evans and Alire also pay close attention to management in "new normal" straitened economic conditions and offer updates on technological topics like social media. Among the areas covered are The managerial environment, including organizational skill sets, the importance of a people-friendly organization, and legal issues Managerial skills such as planning, accountability, trust and delegation, decision making, principles of effective organizational communication, fostering change and innovation, quality control, and marketing Key points on leadership, team-building, and human resource management Budget, resource, and technology management Why ethics matter Tips for planning a library career, with a look at the work/life debate
Book Synopsis Quality and the Academic Library by : Jeremy Atkinson
Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Book Synopsis Total Quality Management in Information Services by : Guy St. Clair
Download or read book Total Quality Management in Information Services written by Guy St. Clair and published by London : Bowker-Saur. This book was released on 1997 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's role in the total quality plan, and developing and im
Book Synopsis Managing Information Services by : Sue Roberts
Download or read book Managing Information Services written by Sue Roberts and published by Facet Publishing. This book was released on 2004 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sophisticated primer draws together in an accessible form the principles of management as they need to be understood by library and information professionals. Written by a practising library manager and a management academic, the text introduces and applies the latest management concepts to library management practice. Since most libraries are part of a wider organization, their management practice will be influenced by that organizational setting, whether the setting be a university, a local authority or a business. Responding effectively within this organizational context is a key theme that runs through this text. Library management is concerned with managing collections, people, services, resources, information and finance, but managers also need to work beyond the confines of the library. They need to understand and influence their environment, to respond to the power and politics of a situation, to contribute to strategic direction in arenas related to knowledge management, learning and information, and to promote their own careers. The scene is set through the first two chapters, on management and organizations respectively. The first chapter covers the nature of management, management roles and competencies, and reviews the range and scope of library management. The second chapter focuses on the organizational context in which management is performed. The core of the book is a series of chapters in some of the key areas that constitute the management role: people, and their behaviour and management, marketing and user relationships, quality management, finances and resources, environment and context, and strategy and planning. Each chapter is well illustrated with relevant examples, checklists and models. Chapters conclude with a list of further reading, and a list of review topics, which can be used as the basis for revision for study purposes, or as a prompt to encourage reflection on the content of the book, for the professional reader. Key areas covered: management and managing organizations people in organizations human resource management marketing and user relationships quality management finance and resources environment and context strategy and planning. Readership: This book will be a key text for students of library and information management, designed to introduce them to the practice, experience and theoretical principles of library management. In particular it should prepare them for their first posts as library managers, and alert them to the challenges and rewards of management. Practising library managers will also benefit from revisiting some of the topics covered in the book.
Book Synopsis Total Quality Management in Libraries by : Rosanna M. O'Neil
Download or read book Total Quality Management in Libraries written by Rosanna M. O'Neil and published by . This book was released on 1994 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adviezen voor managers in het bibliotheekwezen.
Book Synopsis Strategic Management of Information Services by : Shiela Corrall
Download or read book Strategic Management of Information Services written by Shiela Corrall and published by Routledge. This book was released on 2003-09-02 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
Book Synopsis Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque by : Réjean Savard
Download or read book Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque written by Réjean Savard and published by Walter de Gruyter. This book was released on 2013-02-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Book Synopsis Information Quality Management by : Latif Al-Hakim
Download or read book Information Quality Management written by Latif Al-Hakim and published by IGI Global. This book was released on 2007-01-01 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technologies such as the Internet and mobile commerce bring with them ubiquitous connectivity, real-time access, and overwhelming volumes of data and information. The growth of data warehouses and communication and information technologies has increased the need for high information quality management in organizations. Information Quality Management: Theory and Applications provides solutions to information quality problems becoming increasingly prevalent.Information Quality Management: Theory and Applications provides insights and support for professionals and researchers working in the field of information and knowledge management, information quality, practitioners and managers of manufacturing, and service industries concerned with the management of information.
Author :International Federation of Library Associations and Institutions Publisher :München : K.G. Saur ISBN 13 : Total Pages :348 pages Book Rating :4.F/5 ( download)
Book Synopsis Education and Research for Marketing and Quality Management in Libraries by : International Federation of Library Associations and Institutions
Download or read book Education and Research for Marketing and Quality Management in Libraries written by International Federation of Library Associations and Institutions and published by München : K.G. Saur. This book was released on 2002 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Education and Research for Marketing and Quality Management in Libraries the proceedings of the scientific colloquium held under this title in Quebec City (Canada) are assembled. The colloquium was organized by IFLA's Management and Marketing Section, as a satellite event on the occasion of the IFLA General Conference in Boston (USA) during the same month. The book contains 24 papers: 16 in English, 8 in French and 3 synthesising articles.
Book Synopsis Qualitative and Quantitative Methods in Libraries by :
Download or read book Qualitative and Quantitative Methods in Libraries written by and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Your Library and its Quality by : Núria Balagué
Download or read book Managing Your Library and its Quality written by Núria Balagué and published by Elsevier. This book was released on 2011-08-22 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries
Book Synopsis Qualitative and Quantitative Methods in Libraries by : Anthi Katsirikou
Download or read book Qualitative and Quantitative Methods in Libraries written by Anthi Katsirikou and published by World Scientific. This book was released on 2010 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: Methods, Management and Marketing; The Change of Libraries; Digital Resources and New Library Models; Focus to Users and User Groups; Information Literacy; Quality, Using Qualitative and Quantitative Methods in Digital Library Education and Research; Evaluation; Impact Assessment; Information and Communication Technology Services; Support to Research; Catalogues and Manuscripts.
Book Synopsis Staff Management in Library and Information Work by : Peter Jordan
Download or read book Staff Management in Library and Information Work written by Peter Jordan and published by Taylor & Francis. This book was released on 2017-07-05 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: This standard text has been fully revised and updated for its fourth edition to reflect continuing technological changes, as well as issues such as social inclusion, lifelong learning and European employment legislation. Chapter 1 on the working environment has been completely rewritten. The present environment brings problems of staff motivation, de-professionalization and the loss of control: Chapter 2 reminds readers of basic motivation theories, now presented in a more logical sequence, and how to deal with such problems. Chapter 3 on workforce planning has been retitled Human Resource Planning and revised to take into account the modes of staffing appropriate for today's turbulent environment. Effective human resource planning requires excellent selection and recruitment procedures: best practice and developments in this area are explored in Chapters 4, Job Descriptions and Person Specifications, and 5, Recruitment and Selection of Staff. In Chapter 6 on staff appraisal more attention has been given to multi-rating approaches, such as 360° whereby different aspects of work can be assessed by different groups of people, and to appraisal of junior by senior staff. The last decade has seen increased emphasis on training and development to deliver high quality services in a climate of constant change. Chapter 7 has therefore been reordered and expanded in order to reflect new approaches and changes in this area. In Chapter 8, Staff Supervision and Interpersonal Skills, recent emphasis on leadership and counselling skills are reflected, as is the growing need to do more with less through enhanced time management and stress management techniques. With this new edition, this core guide brings professionals involved in managing library and information staff up to date with how to cope with the most pressing problems and challenges in today's fast-changing environment.
Book Synopsis Library and Information Center Management by : Robert D. Stueart
Download or read book Library and Information Center Management written by Robert D. Stueart and published by . This book was released on 1998 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Planning, organising, staffing, budgeting, and evaluating.
