Public Service Efficiency

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Public Service Efficiency

Author : Rhys Andrews
Publisher : Routledge Critical Studies in Public Management
ISBN 13 : 9781138206120
Total Pages : 176 pages
Book Rating : 4.2/5 (61 download)

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Book Synopsis Public Service Efficiency by : Rhys Andrews

Download or read book Public Service Efficiency written by Rhys Andrews and published by Routledge Critical Studies in Public Management. This book was released on 2016-07-31 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business like practices ¿ from performance management to public-private partnership ¿ in the belief that these will increase the efficiency of their public services. However, both the debate about public service efficiency and the policies and practices introduced to advance it, have developed without a coherent account of what efficiency means in this context and how it should be realized. The predominance of a rather narrow definition of the term ¿ very often focused on the ratio of inputs to outputs ¿ has tended to polarise opinion either for or against efficiency agenda. Yet public service efficiency, more broadly conceived, is an inescapable fact of the public manager¿s task environment; indeed in the past, the notion of efficiency was central to the emergence of the field of public administration. This book will recover public service efficiency from the relatively narrow terms of recent debates by examining theories and evidence relating to technical, allocative, distributive and dynamic efficiencies. In exploring the relationship between efficiency and democracy, this book will move current debates in public administration forward by reflecting on the trade-offs between the different dimensions of efficiency that public organizations confront.

Improving Public Sector Productivity

Author : Ellen Doree Rosen
Publisher : SAGE
ISBN 13 : 0803945736
Total Pages : 291 pages
Book Rating : 4.8/5 (39 download)

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Book Synopsis Improving Public Sector Productivity by : Ellen Doree Rosen

Download or read book Improving Public Sector Productivity written by Ellen Doree Rosen and published by SAGE. This book was released on 1993-07-22 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Efficiency in the Public Sector

Author : Kevin J. Fox
Publisher : Springer Science & Business Media
ISBN 13 : 1475735928
Total Pages : 305 pages
Book Rating : 4.4/5 (757 download)

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Book Synopsis Efficiency in the Public Sector by : Kevin J. Fox

Download or read book Efficiency in the Public Sector written by Kevin J. Fox and published by Springer Science & Business Media. This book was released on 2013-04-17 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regardless of where we live, the management of the public sector impacts on our lives. Hence, we all have an interest, one way or another, in the achievement of efficiency and productivity improvements in the activities of the public sector. For a government agency that provides a public service, striving for unreasonable benchmark targets for efficiency may lead to a deterioration of service quality, along with an increase in stress and job dissatisfaction for public sector employees. Slack performance targets may lead to gross inefficiency, poor quality of service, and low self-esteem for employees. In the case of regulation, inappropriate policies can lead to unprecedented disasters. Examples include the decimation of fish stocks through mismanagement of fisheries, and power blackouts through inappropriate restrictions on electricity generators and distributors. Efficient taxation policies minimise the tax bill for citizens. In all of these cases, efficient management is required, although it is often unclear how to assess this efficiency. In this volume, several authors consider various aspects and contexts of performance measurement. Hence, this volume represents a unique collection of advances in efficiency assessment for the public sector by leading researchers in the field. Efficiency in the Public Sector is divided into two sections. The first is titled "Issues in Public Sector Efficiency Evaluation" and comprises of chapters 1-4. The second section is titled "Efficiency Analysis in the Public Sector - Advances in Theory and Practice." This division is somewhat arbitrary, in the sense there are significant overlapping themes in both sections. However, it serves to separate chapters that can be characterised as dealing with broader issues (Section I), from chapters that can be characterised as focusing on specific theoretical problems and empirical cases (Section II).

Public Service Efficiency

Author : Rhys Andrews
Publisher : Routledge
ISBN 13 : 1135012245
Total Pages : 176 pages
Book Rating : 4.1/5 (35 download)

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Book Synopsis Public Service Efficiency by : Rhys Andrews

Download or read book Public Service Efficiency written by Rhys Andrews and published by Routledge. This book was released on 2014-01-03 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current economic and political climate places ever greater pressure on public organizations to deliver services in a cost-efficient way. Focused on the costs of service delivery, governments across the world have introduced a series of business like practices – from performance management to public-private partnership – in the belief that these will increase the efficiency of their public services. However, both the debate about public service efficiency and the policies and practices introduced to advance it, have developed without a coherent account of what efficiency means in this context and how it should be realized. The predominance of a rather narrow definition of the term – very often focused on the ratio of inputs to outputs – has tended to polarise opinion either for or against efficiency agenda. Yet public service efficiency, more broadly conceived, is an inescapable fact of the public manager’s task environment; indeed in the past, the notion of efficiency was central to the emergence of the field of public administration. This book will recover public service efficiency from the relatively narrow terms of recent debates by examining theories and evidence relating to technical, allocative, distributive and dynamic efficiencies. In exploring the relationship between efficiency and democracy, this book will move current debates in public administration forward by reflecting on the trade-offs between the different dimensions of efficiency that public organizations confront.

Public Services Delivery

Author : World Bank
Publisher : World Bank Publications
ISBN 13 : 9780821361405
Total Pages : 276 pages
Book Rating : 4.3/5 (614 download)

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Book Synopsis Public Services Delivery by : World Bank

Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Improving Public Management

Author : Dr Les Metcalfe
Publisher : SAGE
ISBN 13 : 9781446230107
Total Pages : 266 pages
Book Rating : 4.2/5 (31 download)

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Book Synopsis Improving Public Management by : Dr Les Metcalfe

Download or read book Improving Public Management written by Dr Les Metcalfe and published by SAGE. This book was released on 1990-12-18 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in paperback in an Enlarged Edition, this volume explores the lessons of one of the most comprehensive attempts to improve public management. Metcalfe and Richards describe and assess Thatcher's Efficiency Strategy as an exercise in improving public management. They explain how the strategy has gone about improving administrative performance by increasing cost-consciousness in the use of resources and creating flexibility for managing change. They analyze major themes such as: decentralization, information systems and budgets as management tools, organization design, and the management of interdepartmental relations.

Public Sector Efficiency

Author : Alexander Kalb
Publisher : Springer Science & Business Media
ISBN 13 : 3834986976
Total Pages : 190 pages
Book Rating : 4.8/5 (349 download)

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Book Synopsis Public Sector Efficiency by : Alexander Kalb

Download or read book Public Sector Efficiency written by Alexander Kalb and published by Springer Science & Business Media. This book was released on 2010-08-09 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Alexander Kalb applies advanced and novel econometric as well as linear programming techniques to investigate the sources of potential inefficiencies for local governments in Germany. He uncovers socio-economic, fiscal as well as political sources of inefficiencies. Finally, he makes recommendations how these inefficiencies in the provision of public goods and services can be reduced in the future.

Public Sector Performance

Author : Richard Kearney
Publisher : Routledge
ISBN 13 : 042997759X
Total Pages : 383 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Public Sector Performance by : Richard Kearney

Download or read book Public Sector Performance written by Richard Kearney and published by Routledge. This book was released on 2018-03-05 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.

Efficiency in City Government

Author : American Academy of Political and Social Science
Publisher :
ISBN 13 :
Total Pages : 340 pages
Book Rating : 4.A/5 ( download)

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Book Synopsis Efficiency in City Government by : American Academy of Political and Social Science

Download or read book Efficiency in City Government written by American Academy of Political and Social Science and published by . This book was released on 1912 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Public Service Performance

Author : George A. Boyne
Publisher : Cambridge University Press
ISBN 13 : 1139460455
Total Pages : 312 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Public Service Performance by : George A. Boyne

Download or read book Public Service Performance written by George A. Boyne and published by Cambridge University Press. This book was released on 2006-11-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Monitoring Performance in the Public Sector

Author : John Winston Mayne
Publisher : Routledge
ISBN 13 : 1351504851
Total Pages : 293 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Monitoring Performance in the Public Sector by : John Winston Mayne

Download or read book Monitoring Performance in the Public Sector written by John Winston Mayne and published by Routledge. This book was released on 2017-07-05 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: A host of promising public sector reform efforts are underway throughout the world. In governments challenged by budget deficits and declining public trust, these reform efforts seek to improve policy decisions and public management. Along the way, program efficiency and effectiveness help rebuild public confidence in government. Whether through regular measurement of program inputs, activities, and outcomes, or through episodic one-shot studies, performance monitoring plays a central role in the most important current reform efforts. Monitoring Performance in the Public Sector, now available in paperback, is based on experiences derived from comparative analysis in different countries. It explains why there is interest in perfor!mance monitoring in a given setting, why it has failed or created uncertainties, and identifies criteria for improving its design and use.One of the challenges this book offers is the need to consider dimensions of performance beyond the traditional ones of economy, efficiency, and effectiveness. With an increasingly diverse, interdependent, and uncertain public sector environment, for some stakeholders meeting objectives fixed some time ago may not be as important as the capacity to adapt to current and future change. In this vein, the contributors address a number of themes: the criti!cal importance of organizational support for performance monitoring and making it consistent with the organizational culture, the need for active and effective leadership in defining criteria and implementing practical performance monitoring, the value of linking ongoing measurement with more than the traditional, strictly quantitative aspects of public sector performance.As we gain experience with performance monitoring and its uses, such systems should become more cost effective over time. This book will be of deep interest to public managers, government officials, economists, and organization theorists, and useful in courses on p

Unlocking Public Value

Author : Martin Cole
Publisher : John Wiley & Sons
ISBN 13 : 0470054522
Total Pages : 304 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Unlocking Public Value by : Martin Cole

Download or read book Unlocking Public Value written by Martin Cole and published by John Wiley & Sons. This book was released on 2006-10-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

Promoting Productivity in the Public Sector

Author : Rita Mae Kelly
Publisher : Springer
ISBN 13 : 1349088854
Total Pages : 247 pages
Book Rating : 4.3/5 (49 download)

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Book Synopsis Promoting Productivity in the Public Sector by : Rita Mae Kelly

Download or read book Promoting Productivity in the Public Sector written by Rita Mae Kelly and published by Springer. This book was released on 1988-06-18 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Principles of Management

Author : Peter Eichhorn
Publisher : Springer
ISBN 13 : 331970902X
Total Pages : 366 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Principles of Management by : Peter Eichhorn

Download or read book Principles of Management written by Peter Eichhorn and published by Springer. This book was released on 2018-01-10 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook presents an overview of how the activities of an organisation can be managed to satisfy the needs of stakeholders through the cost effective, operationally efficient and sustainable transformation of resources into outputs. Taking an interdisciplinary approach, the authors show the relationship between management and economics and within this framework present the key areas of management activity. The book explains the connections between these areas and provides tools and instruments for successful management. The book's approach and content is relevant for all kinds of organisation - private or public sector, service or manufacturing, non-profit, large or small. Each chapter provides cases to illustrate what has been discussed and some questions to test comprehension. Throughout the book is a continuing project in which the reader is put in the position of owning their own business and must think and make decisions about what the chapter has discussed. The book combines Anglo-American and German approaches to management and management studies, making it a valuable resource both for those who are studying management and those who are working as managers.

Public Sector Efficiency

Author : Nadeem Ul Haque
Publisher :
ISBN 13 :
Total Pages : 144 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Sector Efficiency by : Nadeem Ul Haque

Download or read book Public Sector Efficiency written by Nadeem Ul Haque and published by . This book was released on 2006 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Measuring E-government Efficiency

Author : Manuel Pedro Rodríguez-Bolívar
Publisher : Springer Science & Business Media
ISBN 13 : 1461499828
Total Pages : 285 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Measuring E-government Efficiency by : Manuel Pedro Rodríguez-Bolívar

Download or read book Measuring E-government Efficiency written by Manuel Pedro Rodríguez-Bolívar and published by Springer Science & Business Media. This book was released on 2014-03-19 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, and stakeholders with regard to the implementation of e-government policies and applications. It also tries to determine whether e-government applications have been introduced as a fad or according to real demands from citizenry and if efforts within e-government have been effective. This book investigates how public managers and policy-makers imagine e-government policies and the impact of those policies on their management and decision-making process through the engagement of citizenry. It is also discusses whether e-government policies are merely procedural improvements that strictly introduce new ways of delivering public services or disclosing public sector information. The book's analysis of the overall expectations on e-government applications makes it of interest to scholars in public administration as well as to policy-makers and stakeholders.

Progress in Improving Government Efficiency

Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 0102937087
Total Pages : 96 pages
Book Rating : 4.1/5 (29 download)

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Book Synopsis Progress in Improving Government Efficiency by : Great Britain: National Audit Office

Download or read book Progress in Improving Government Efficiency written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-02-17 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government departments have been set targets for implementing efficiency gains of £21.5 billion a year by 2007-08, as part of the Treasury's Efficiency Programme following on from the recommendations of the Gershon Review of public sector efficiency (available at http://www.hm-treasury.gov.uk./spending_review/spend_sr04/associated_documents/spending_sr04_efficiency.cfm) published in July 2004. This NAO report examines the progress made towards improving efficiency and highlights examples of good practice from which departments and the wider public sector can learn. A companion volume of case studies is available separately (HCP 802-II, session 2005-06, ISBN 0102937095). The report finds that good progress is being made towards achieving the £21.5 billion target and departments are managing their efficiency programmes well. However, some caution is needed in assessing the gains reported so far (due to the time lags in reporting of data and limitations in measurement methodologies) and therefore these should be considered provisional and subject to further verification. Six key areas are highlighted for future improvements in public sector efficiency, including in relation to strategic leadership, staff expertise and greater collaboration to share good practice across the public sector.