Public Services Delivery

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Public Services Delivery

Author : World Bank
Publisher : World Bank Publications
ISBN 13 : 9780821361405
Total Pages : 276 pages
Book Rating : 4.3/5 (614 download)

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Book Synopsis Public Services Delivery by : World Bank

Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Collaboration in Public Service Delivery

Author : Anka Kekez
Publisher : Edward Elgar Publishing
ISBN 13 : 1788978587
Total Pages : 360 pages
Book Rating : 4.7/5 (889 download)

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Book Synopsis Collaboration in Public Service Delivery by : Anka Kekez

Download or read book Collaboration in Public Service Delivery written by Anka Kekez and published by Edward Elgar Publishing. This book was released on 2019 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.

Voluntary Organizations and Public Service Delivery

Author : Ian Cunningham
Publisher : Routledge
ISBN 13 : 1136814248
Total Pages : 259 pages
Book Rating : 4.1/5 (368 download)

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Book Synopsis Voluntary Organizations and Public Service Delivery by : Ian Cunningham

Download or read book Voluntary Organizations and Public Service Delivery written by Ian Cunningham and published by Routledge. This book was released on 2012-05-23 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voluntary Organizations and Public Sector Delivery examines how aspects of voluntary sector employment are affected by its engagement with the growing trend to the market-based outsourcing in the delivery of public services within industrialized countries. The volume draws together a team of well-recognized academic contributors from the UK, Canada, Australia and the United States to explore how the process of outsourcing is impacting the internal and external labor markets of voluntary organizations, and the implications for the policy objectives underlying the externalization of the delivery of public services to them. These themes of change in employment are covered in depth in the UK with dedicated chapters exploring, workforce patterns and skill needs, HR policies and practices, recruitment and selection, graduate recruitment, unionization, pay and conditions and psychological contracts in organizations. The book also contains a significant international comparative dimension with individual chapter analysis of employment issues in Australia, Canada and the United States, as well as an Anglo-German comparison.

Governance in Developing Asia

Author : Anil B. Deolalikar
Publisher : Edward Elgar Publishing
ISBN 13 : 1784715573
Total Pages : 368 pages
Book Rating : 4.7/5 (847 download)

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Book Synopsis Governance in Developing Asia by : Anil B. Deolalikar

Download or read book Governance in Developing Asia written by Anil B. Deolalikar and published by Edward Elgar Publishing. This book was released on 2015-04-30 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se

Engaging Public Sector Clients

Author : John Alford
Publisher : Springer
ISBN 13 : 0230235816
Total Pages : 261 pages
Book Rating : 4.2/5 (32 download)

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Book Synopsis Engaging Public Sector Clients by : John Alford

Download or read book Engaging Public Sector Clients written by John Alford and published by Springer. This book was released on 2009-04-08 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Improving Public Service Delivery

Author : Peter C. Humphreys
Publisher : Institute of Public Administration
ISBN 13 : 9781902448008
Total Pages : 108 pages
Book Rating : 4.4/5 (48 download)

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Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys

Download or read book Improving Public Service Delivery written by Peter C. Humphreys and published by Institute of Public Administration. This book was released on 1998 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Public Service Delivery in India

Author : Vikram K. Chand
Publisher : Oxford University Press, USA
ISBN 13 : 9780198068457
Total Pages : 0 pages
Book Rating : 4.0/5 (684 download)

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Book Synopsis Public Service Delivery in India by : Vikram K. Chand

Download or read book Public Service Delivery in India written by Vikram K. Chand and published by Oxford University Press, USA. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects for economic growth and poverty alleviation in Bihar; improved the functioning of public sector enterprises and the power sector, and initiated improvements in education in West Bengal; and the efficient delivery of economic services in Gujarat in order to pursue a high-growth agenda. The next two essays focus on regulation in infrastructure as well as the delivery of urban services. The question of balancing greater autonomy with accountability to improve public service delivery through the use of executive agencies is also analysed. The final essay discusses how India might absorb lessons for the effective implementation of the Right to Information Act (2005) from countries such as Mexico, South Africa, and Canada. The volume shows how reform is an ongoing process that depends critically on contextual factors. These include the history of reform ideas, the capacity of the state to execute reform, and the nature of the state itself and its relationships with key actors, such as the private sector and unions.

Public Service Logic

Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)

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Book Synopsis Public Service Logic by : Stephen Osborne

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Developing Country Perspectives on Public Service Delivery

Author : Anjula Gurtoo
Publisher :
ISBN 13 : 9788132221616
Total Pages : pages
Book Rating : 4.2/5 (216 download)

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Book Synopsis Developing Country Perspectives on Public Service Delivery by : Anjula Gurtoo

Download or read book Developing Country Perspectives on Public Service Delivery written by Anjula Gurtoo and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy, and public administration. The last decade has witnessed significant government focus on service delivery in developing nations like South Africa, Philippines, India and Malaysia. At the forefront of this movement has been the public sector reforms significantly driven by two broad factors: public sector inefficiencies, and liberal economic ideology. This move towards efficient public service delivery in developing nations (versus developed nations) has required a significant shift in institutional thinking and institutional capacity for the governments. It is therefore no surprise that while economic liberalization has been relatively easy to implement, governance reforms towards public service delivery has been significantly more challenging. In this background, the chapters of the book, with sector themes, examine the three basic foundations of public policy--courses of action, regulatory measures and issues, and funding structures and priorities--in public service delivery. The book is a multi country, multi sector, perspective since it includes studies from Russian Federation, India, Ethiopia, Pakistan, Fiji, South Africa, Columbia, Philippines, Macedonia, and India. This perspective lends itself to the investigation for a comprehensive overall development model.

Alternatives For Delivering Public Services

Author : Emanuel S. Savas
Publisher : Routledge
ISBN 13 : 0429726902
Total Pages : 155 pages
Book Rating : 4.4/5 (297 download)

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Book Synopsis Alternatives For Delivering Public Services by : Emanuel S. Savas

Download or read book Alternatives For Delivering Public Services written by Emanuel S. Savas and published by Routledge. This book was released on 2019-08-26 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the result of a program undertaken nine years ago by the Diebold Institute for Public Policy Studies, Inc., to identify and analyze potentials for private sector involvement in the delivery of public services. Since its founding in 1968, the Diebold Institute has focused on this question in the belief that private enterprise is capable of infusing public service delivery with the efficiency in resource allocation and management that is its hallmark, whether through direct involvement as a service provider or as a source of market dynamics and management techniques.

Hybridity in the Governance and Delivery of Public Services

Author : Andrea Bonomi Savignon
Publisher : Emerald Group Publishing
ISBN 13 : 1787437698
Total Pages : 288 pages
Book Rating : 4.7/5 (874 download)

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Book Synopsis Hybridity in the Governance and Delivery of Public Services by : Andrea Bonomi Savignon

Download or read book Hybridity in the Governance and Delivery of Public Services written by Andrea Bonomi Savignon and published by Emerald Group Publishing. This book was released on 2018-05-31 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book seeks to answer the unsolved questions related to hybrid organisations, adopting a multifaceted approach focussing on different national contexts, including the UK, Italy, Australia, and Sweden, as well as global organisations. Authors consider policy sectors including humanitarian aid, local transport, healthcare, and welfare services.

The Other Invisible Hand

Author : Julian Le Grand
Publisher : Princeton University Press
ISBN 13 : 1400828007
Total Pages : 208 pages
Book Rating : 4.4/5 (8 download)

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Book Synopsis The Other Invisible Hand by : Julian Le Grand

Download or read book The Other Invisible Hand written by Julian Le Grand and published by Princeton University Press. This book was released on 2009-01-10 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive to their users, and inequitable in their distribution. In this book, Julian Le Grand argues that the best solution is to offer choice to users and to encourage competition among providers. Le Grand has just completed a period as policy advisor working within the British government at the highest levels, and from this he has gained evidence to support his earlier theoretical work and has experienced the political reality of putting public policy theory into practice. He examines four ways of delivering public services: trust; targets and performance management; "voice"; and choice and competition. He argues that, although all of these have their merits, in most situations policies that rely on extending choice and competition among providers have the most potential for delivering high-quality, efficient, responsive, and equitable services. But it is important that the relevant policies be appropriately designed, and this book provides a detailed discussion of the principal features that these policies should have in the context of health care and education. It concludes with a discussion of the politics of choice.

Governance and Service Delivery

Author : Anna Wetterberg
Publisher : RTI Press
ISBN 13 : 1934831182
Total Pages : 189 pages
Book Rating : 4.9/5 (348 download)

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Book Synopsis Governance and Service Delivery by : Anna Wetterberg

Download or read book Governance and Service Delivery written by Anna Wetterberg and published by RTI Press. This book was released on 2016-09-25 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.

Developments and Trends in Intelligent Technologies and Smart Systems

Author : Sugumaran, Vijayan
Publisher : IGI Global
ISBN 13 : 1522536876
Total Pages : 351 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Developments and Trends in Intelligent Technologies and Smart Systems by : Sugumaran, Vijayan

Download or read book Developments and Trends in Intelligent Technologies and Smart Systems written by Sugumaran, Vijayan and published by IGI Global. This book was released on 2017-09-13 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due to the exponential rise of emerging technology, there have been significant developments in intelligent systems. This has facilitated increasing opportunities for new applications and improvements. Developments and Trends in Intelligent Technologies and Smart Systems is a critical source of scholarly material on the design, implementation, and integration of intelligent applications across numerous industries. Highlighting a range of innovative topics such as enterprise modeling, remote patient monitoring, and service-oriented architecture, this book is ideally designed for researchers, engineers, computer scientists, academics, students, and professionals interested in the latest applications of intelligent technologies.

Reinventing Public Service Delivery in India

Author : Vikram Chand
Publisher : SAGE
ISBN 13 : 9780761934899
Total Pages : 412 pages
Book Rating : 4.9/5 (348 download)

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Book Synopsis Reinventing Public Service Delivery in India by : Vikram Chand

Download or read book Reinventing Public Service Delivery in India written by Vikram Chand and published by SAGE. This book was released on 2006-07-05 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume focuses on sucessful cases of innovative change in public service delivery and offers comment on initatives to continue change and further develop best practice.

Public Service Accountability

Author : Peter Murphy
Publisher : Springer
ISBN 13 : 3319933841
Total Pages : 146 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Public Service Accountability by : Peter Murphy

Download or read book Public Service Accountability written by Peter Murphy and published by Springer. This book was released on 2018-07-17 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: How we manage public services and hold them to account is critically important. Yet austerity, recent changes to accountability frameworks, and the loss of the Audit Commission have created a huge deficit in our understanding of how well services are delivered. The time is thus right to re-examine the state of our vital public services, as well as how we can make them more accountable. This book reopens the debate on what accountability means and provides unique insights into an increasingly complex organizational landscape. It presents a new and innovative way of evaluating public services that should be of use to academics and public servants alike. Synthesising empirical work across local government, health and social care, the police, and fire services, this book also explores the relationship between financial and performance accountability and makes the case for the need for a distinctive sense of public service accountability.

Collaboration in Public Services

Author : Andrew Gray
Publisher : Transaction Publishers
ISBN 13 : 1412819806
Total Pages : 266 pages
Book Rating : 4.4/5 (128 download)

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Book Synopsis Collaboration in Public Services by : Andrew Gray

Download or read book Collaboration in Public Services written by Andrew Gray and published by Transaction Publishers. This book was released on with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Group for Policy and Program Evaluation (INTEVAL) serves as a forum for scholars and practitioners of public policy to discuss ideas and developments as a community dedicated to enhancing the contribution of evaluation to government. From the group's studies has emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public policies and identifies the challenges for policy and program evaluation. Written by a mix of academics, program managers, evaluators, and auditors, this volume explores the forms and challenges of collaboration in different national contexts. Chapter 1 introduces the notion and manifestations of collaboration and discusses emerging issues. Chapter 2 examines partnerships and networks of public service delivery. Chapter 3, drawing on Dutch and British data, reveals the QUANGO as both a collaborative end and means. Chapter 4 analyzes Israel's push to enhance collaboration with voluntary organizations. Chapter 5 examines the Canadian and Danish experiences. Chapter 6 suggests that the creation of markets to improve quality has not been totally successful at least in Nordic countries. Chapter 7 suggests that traditional service values such as trust and parliamentary accountability are challenged by the complexity of collaboration, but, using illustrations from Canada and other OECD countries, argues that results-based governance can increase trust, flexibility, and empowerment. Chapter 8 demonstrates from Dutch and Canadian experiences that auditor responses to collaborative delivery tend to overlook traditional roles as guardians of accountability on behalf of parliaments. Chapter 9 deliberates the efficacy of programs involving multiple partners. Chapter 10 discusses the lessons and challenges of evaluation and collaborative government. Andrew Gray is emeritus professor of public sector management, University of Durham and deputy editor of Public Money and Management. Bill Jenkins is professor of public policy and management at The University of Kent and deputy editor of Public Administration. Frans Leeuw is chief review officer, the Netherlands' Inspectorate for Education and professor of sociology at Utrecht University. John Mayne is a principal with the Office of the Auditor General of Canada.