Public Sector Reform And The Citizens Charter

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Public Sector Reform and the Citizen's Charter

Author : Chris Willett
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.F/5 ( download)

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Book Synopsis Public Sector Reform and the Citizen's Charter by : Chris Willett

Download or read book Public Sector Reform and the Citizen's Charter written by Chris Willett and published by . This book was released on 1996 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: A text which looks at the role of the Citizen's Charter in the much changed public sector. This sector in which "government by contract," compulsory competitive tendering, Next Step agencies, and audit have a very significant role to play. In addition to this there is the concept of the Citizen's Charter, intended to set standards for service delivery and to hold suppliers to account when those standards are not met. It cuts across traditional boundaries, looking at theories of citizenship and considering the Charter from consumerist, constitutional, criminal justice and access to justice perspectives. The text provides a theoretical discussion of some of the questions raised by the new structures and ideas that regulate the new public sector. Intended for students and academics alike. The series aims to foster the established commitment of the University of Warwick to the contextual study of law.

Empowering the Customer

Author : Victor Ayeni
Publisher : Commonwealth Secretariat
ISBN 13 : 9780850926491
Total Pages : 76 pages
Book Rating : 4.9/5 (264 download)

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Book Synopsis Empowering the Customer by : Victor Ayeni

Download or read book Empowering the Customer written by Victor Ayeni and published by Commonwealth Secretariat. This book was released on 2001 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.

Taking Stock

Author : Canadian Centre for Management Development
Publisher : McGill-Queen's Press - MQUP
ISBN 13 : 9780773517431
Total Pages : 438 pages
Book Rating : 4.5/5 (174 download)

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Book Synopsis Taking Stock by : Canadian Centre for Management Development

Download or read book Taking Stock written by Canadian Centre for Management Development and published by McGill-Queen's Press - MQUP. This book was released on 1998 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Political scientists mainly from developed, English-speaking countries report on the success and failure of reforms, looking at such areas as budgeting, personnel management, and accountability. They isolate and evaluate factors that influence the outcome, including individual political leaders and the complexity of government. No index. Canadian card order number: C98-900231-4. Annotation copyrighted by Book News, Inc., Portland, OR

Notes on Public Sector Reform and Performance Management, the United Kingdom

Author :
Publisher :
ISBN 13 :
Total Pages : 18 pages
Book Rating : 4.:/5 (933 download)

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Book Synopsis Notes on Public Sector Reform and Performance Management, the United Kingdom by :

Download or read book Notes on Public Sector Reform and Performance Management, the United Kingdom written by and published by . This book was released on 2003 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report reviews the literature on public sector reform & performance management the United Kingdom since the reforms of the 1980s. It begins with an overview of public sector reforms including the establishment of executive agencies, the Citizen's Charter program to improve the quality of public services, continuing development of performance management in the civil service, comprehensive spending reviews, and programs set up according to the Modernising Government White Paper of 1999. It then summarizes key elements involved in success of the reforms, such as legislative commitment and performance-based management.

Rethinking the Delivery of Public Services to Citizens

Author : F. Leslie Seidle
Publisher : IRPP
ISBN 13 : 9780886451783
Total Pages : 220 pages
Book Rating : 4.4/5 (517 download)

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Book Synopsis Rethinking the Delivery of Public Services to Citizens by : F. Leslie Seidle

Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Public Service Reforms

Author : Dawn Oliver
Publisher : Pinter Publishers
ISBN 13 :
Total Pages : 184 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Service Reforms by : Dawn Oliver

Download or read book Public Service Reforms written by Dawn Oliver and published by Pinter Publishers. This book was released on 1996 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Citizen's Charter

Author : Great Britain. Prime Minister
Publisher :
ISBN 13 :
Total Pages : 52 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis The Citizen's Charter by : Great Britain. Prime Minister

Download or read book The Citizen's Charter written by Great Britain. Prime Minister and published by . This book was released on 1991 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: "White Paper". Dated July 1991

Public Management and Administrative Reform in Western Europe

Author : Walter Julius Michael Kickert
Publisher :
ISBN 13 :
Total Pages : 312 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Public Management and Administrative Reform in Western Europe by : Walter Julius Michael Kickert

Download or read book Public Management and Administrative Reform in Western Europe written by Walter Julius Michael Kickert and published by . This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents new work in the field of public administration in Europe and considers both American and European approaches to public sector management and administrative reform. Begins with introductory chapters examining public management in Europe and the US and explores paradoxes in administrative reform. Part II presents case studies of European management reforms representing both successes and failures. Part III considers management, the legal state, and democracy, and a final paper offers a North American perspective on administrative reform in Europe. For academics, policy makers, and management practitioners. Annotation copyrighted by Book News, Inc., Portland, OR

The Internationalization of Public Management

Author : Willy McCourt
Publisher : Edward Elgar Publishing
ISBN 13 :
Total Pages : 300 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis The Internationalization of Public Management by : Willy McCourt

Download or read book The Internationalization of Public Management written by Willy McCourt and published by Edward Elgar Publishing. This book was released on 2001 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work sets out to examine the conceptual and practical problems which attend changes in the ways that reform in public management in developing countries have led to a renegotiation of traditional relationships between state, economy and society.

The Politics of Public Sector Reform

Author : M. Burton
Publisher : Springer
ISBN 13 : 1137316241
Total Pages : 364 pages
Book Rating : 4.1/5 (373 download)

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Book Synopsis The Politics of Public Sector Reform by : M. Burton

Download or read book The Politics of Public Sector Reform written by M. Burton and published by Springer. This book was released on 2015-12-11 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first comprehensive 'bird's eye' account of public sector reform supported by references from over 400 official sources, this book is an invaluable guide to all those in the public, private and voluntary sectors grappling with the twin challenges of managing public spending austerity and the pressure in response to transform public services.

Serving Citizens

Author : Juan Carlos Cortázar Velarde
Publisher : Inter-American Development Bank
ISBN 13 : 1597821845
Total Pages : 232 pages
Book Rating : 4.5/5 (978 download)

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Book Synopsis Serving Citizens by : Juan Carlos Cortázar Velarde

Download or read book Serving Citizens written by Juan Carlos Cortázar Velarde and published by Inter-American Development Bank. This book was released on 2014-09-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.

Public Sector Reform

Author : Jan-Erik Lane
Publisher : SAGE
ISBN 13 : 085702616X
Total Pages : 322 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis Public Sector Reform by : Jan-Erik Lane

Download or read book Public Sector Reform written by Jan-Erik Lane and published by SAGE. This book was released on 1997-12-12 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deregulation, privatization and marketization have become the bywords for the reforms and debates surrounding the public sector. This major book is unique in its comparative analysis of the reform experience in Western and Eastern Europe, Australia, New Zealand and Canada. Leading experts identify a number of key factors to systematically explain the similarities and differences, map common problems and together reflect on the future shape of the public sector, exploring significant themes in a lively and accessible way.

Public Sector Reform

Author : B. Nolan
Publisher : Springer
ISBN 13 : 1403900981
Total Pages : 254 pages
Book Rating : 4.4/5 (39 download)

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Book Synopsis Public Sector Reform by : B. Nolan

Download or read book Public Sector Reform written by B. Nolan and published by Springer. This book was released on 2001-04-10 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these times of dramatic social, economic and political change, governments around the world are questioning their roles and responsibilities in the public sector. There is a trend away from traditional public sector model and that of market ideology, but there does not yet exist a universally accepted alternative. Brendan Nolan offers a comparative analysis of public administration in several OECD countries (the UK, USA, Australia, and Scandinavia) and explores possible future directions.

Key Principles of Public Sector Reforms

Author : Joan Nwasike
Publisher : Commonwealth Secretariat
ISBN 13 : 1849291810
Total Pages : 253 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Key Principles of Public Sector Reforms by : Joan Nwasike

Download or read book Key Principles of Public Sector Reforms written by Joan Nwasike and published by Commonwealth Secretariat. This book was released on 2018-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key Principles of Public Sector Reforms contains case studies from Cameroon, Ghana, Grenada, India, Kenya, Rwanda, St Vincent and the Grenadines, Saint Lucia, Seychelles, South Africa, Tanzania and Trinidad and Tobago on the policy reforms, strategies and methodologies that support national priorities and greater policy coherence for sustained development and growth.

Governing Education

Author : Paul C. Bauman
Publisher : Allyn & Bacon
ISBN 13 : 9780205162208
Total Pages : 196 pages
Book Rating : 4.1/5 (622 download)

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Book Synopsis Governing Education by : Paul C. Bauman

Download or read book Governing Education written by Paul C. Bauman and published by Allyn & Bacon. This book was released on 1996 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this work is to clarify issues and opportunities associated with changes in educational governance. The work of scholars, practitioners, advisory groups and citizens come together around the politics of education.

Public Administration, Steel Or Plastic Frame

Author : V. Bhaskara Rao
Publisher : Gyan Publishing House
ISBN 13 : 9788178356174
Total Pages : 352 pages
Book Rating : 4.3/5 (561 download)

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Book Synopsis Public Administration, Steel Or Plastic Frame by : V. Bhaskara Rao

Download or read book Public Administration, Steel Or Plastic Frame written by V. Bhaskara Rao and published by Gyan Publishing House. This book was released on 2008 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Administrative System In India Continuously Spread And Expanded Its Scope Carrying Its Steel Frame For About 40 Years After Independence. Steel Is Symbolic Of Hardness Of Character, Strength, Firmness And Malleability. The Steel Frame Is Now Tempered And Transformed In To Plastic. The System For The Last 20 Years Is Getting Molded To The Needs Of Global Environmental Changes And Undergoing Certain Plastic Surgery. The Volume Contains The Research Papers Of The Author Contributed To Various Seminars, Conferences And Journals. The Papers Are Varied On Different Aspects Of The Discipline And Profession Of Public Adminstration In India.

Monitoring Performance in the Public Sector

Author : John Winston Mayne
Publisher : Routledge
ISBN 13 : 1351504851
Total Pages : 294 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Monitoring Performance in the Public Sector by : John Winston Mayne

Download or read book Monitoring Performance in the Public Sector written by John Winston Mayne and published by Routledge. This book was released on 2017-07-05 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: A host of promising public sector reform efforts are underway throughout the world. In governments challenged by budget deficits and declining public trust, these reform efforts seek to improve policy decisions and public management. Along the way, program efficiency and effectiveness help rebuild public confidence in government. Whether through regular measurement of program inputs, activities, and outcomes, or through episodic one-shot studies, performance monitoring plays a central role in the most important current reform efforts. Monitoring Performance in the Public Sector, now available in paperback, is based on experiences derived from comparative analysis in different countries. It explains why there is interest in perfor!mance monitoring in a given setting, why it has failed or created uncertainties, and identifies criteria for improving its design and use.One of the challenges this book offers is the need to consider dimensions of performance beyond the traditional ones of economy, efficiency, and effectiveness. With an increasingly diverse, interdependent, and uncertain public sector environment, for some stakeholders meeting objectives fixed some time ago may not be as important as the capacity to adapt to current and future change. In this vein, the contributors address a number of themes: the criti!cal importance of organizational support for performance monitoring and making it consistent with the organizational culture, the need for active and effective leadership in defining criteria and implementing practical performance monitoring, the value of linking ongoing measurement with more than the traditional, strictly quantitative aspects of public sector performance.As we gain experience with performance monitoring and its uses, such systems should become more cost effective over time. This book will be of deep interest to public managers, government officials, economists, and organization theorists, and useful in courses on p