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ISBN 13 : 9789276299523
Total Pages : pages
Book Rating : 4.2/5 (995 download)
Book Synopsis Public Administrations' Digital Response to COVID-19 in the EU. by :
Download or read book Public Administrations' Digital Response to COVID-19 in the EU. written by and published by . This book was released on 2021 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The report on Public Administrations' Digital Response to COVID-19 in the EU assesses the impact of the first wave of the COVID-19 crisis on EU public administrations. Indeed, it aims at showcasing EU Member States' good practices with regard to the development and/or implementation of digital solutions to avoid the disruption of public services during the first wave of the COVID-19 crisis, from March to June 2020. Additionally, it highlights the internal factors that enabled public administrations to adapt and ensure business continuity. When most of the EU Member States implemented lockdowns or stay-at-home orders, countries with highly digitalised public administrations showed more resilience to ensure the continuous delivery of public services. This report sheds light on the digital solutions put forward by EU Member States to guarantee access to public services, ensure the continuity of education and support businesses facing dire economic circumstances. Such digital solutions encompass, among others, mobile applications, online portals, online platforms, informative chatbots and repositories. Met with great user demand, the implementation and maintenance of these digital solutions highlighted the crucial role of agile and secure IT infrastructures. Furthermore, it emphasised the need for interoperability among systems and administrations. While the better and faster delivery of digital public services has proven necessary in light of the COVID-19 pandemic, many EU public administrations have demonstrated their resilience and ability to adapt in times of crisis. Supported by political and hierarchical leadership, the public sector leveraged in-house digital and coding skills, crossadministration collaboration, as well as partnerships with the private sector to implement digital solutions in short timespans. This report calls for the further sharing and reuse of solutions between public administrations, as already initiated by the European Commission through the Digital Response to COVID-19 collection. Indeed, the European Commission's Recovery Plan for Europe, presented on 27 May 2020, recognised the importance of the digital transformation of the public sector for job creation and economic growth of the European Union. This is reflected in the upcoming Digital Europe Programme, which acknowledges the importance of the further development of eSkills within public administrations, as well as of interoperable digital public services across the EU.