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Proceedings Of The Focus Group On Continuous Improvement In Facilities Management
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Book Synopsis Proceedings of the Focus Group on Continuous Improvement in Facilities Management by : International Facility Management Association. Conference
Download or read book Proceedings of the Focus Group on Continuous Improvement in Facilities Management written by International Facility Management Association. Conference and published by . This book was released on 1991 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality Facility Management by : Stormy Friday
Download or read book Quality Facility Management written by Stormy Friday and published by John Wiley & Sons. This book was released on 1994-10-28 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you. Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM. Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation. With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals: Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs. Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management. Quality facility management is the only way to do business. Here's the only way to do quality facility management. Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point. Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances. Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you: Surpass customers' performance expectations and recover effectively from even the most damaging mistakes Provide quality facility management without implementing a formal TQM program Accurately measure critical aspects of your operation and act effectively on that feedback Devise a facility marketing plan that enhances your department's image with customers and top management Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.
Book Synopsis The Facility Management Handbook Chapter 29: Managing Quality Facilities by :
Download or read book The Facility Management Handbook Chapter 29: Managing Quality Facilities written by and published by . This book was released on with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Proceedings from IFMA '93 written by and published by . This book was released on 1993 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis 1993 Focus Group on Best Practices in Facility Management by :
Download or read book 1993 Focus Group on Best Practices in Facility Management written by and published by . This book was released on 1993 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ECRM2014-Proceedings of the 13th European Conference on Research Methodology for Business and Management Studies by : Dr Martin Rich
Download or read book ECRM2014-Proceedings of the 13th European Conference on Research Methodology for Business and Management Studies written by Dr Martin Rich and published by Academic Conferences Limited. This book was released on 2014-06-16 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Building Quality by : Gary L. Reynolds
Download or read book Building Quality written by Gary L. Reynolds and published by . This book was released on 1994 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis ICICKM2014-Proceedings of the 11th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning by : Jim Rooney
Download or read book ICICKM2014-Proceedings of the 11th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning written by Jim Rooney and published by Academic Conferences Limited. This book was released on 2014-10-17 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of researchers participating in the 11th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning - ICICKM 2014, which this year is being held at The University of Sydney Business School, The University of Sydney, Australia. The Conference Co-Chairs are Dr John Dumay from Macquarie University, Sydney, Australia and Dr Gary Oliver from the University of Sydney, Australia. The conference will be opened with a keynote by Goran Roos, Advanced Manufacturing Council, Adelaide, Australia who will address the topic of "Intellectual capital in Australia: Economic development in a high cost economy." The second day will be opened with a from James Guthrie, University of Sydney, Australia on the topic of "Intellectual Capital and the Public Sector Research: Past, Present, and Future."
Book Synopsis Management of Continual Improvement for Facilities and Activities by : International Atomic Energy Agency
Download or read book Management of Continual Improvement for Facilities and Activities written by International Atomic Energy Agency and published by IAEA. This book was released on 2006 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years there has been an upward trend in the safety and operational performance of nuclear installations. Continual improvement of the processes of organizations has led to enhanced safety performance and efficiency benefits such as cost reductions and improved cycle times. Many organizations have experienced significant cost improvement largely by or through better financial management. Without the use of a structured methodology to identify and implement improvements, changes to an organization to reduce costs through cutting staff and activities could eventually fail to produce the desired changes and even have a negative effect on safety and overall performance. The objectives of this publication are to explain how an approach to continual improvement can be implemented and how to conduct process improvements. It also describes good practices and the problems that may be encountered, based on experiences in a number of different organizations in the nuclear field. A number of case studies and a summary of some of the many improvement techniques available are provided. The methodology used in this publication contains steps and practices that are common to many of the continual improvement strategies. This publication will assist readers in successfully applying continual improvement in their own organizations in the pursuit of enhanced safety and improved performance
Book Synopsis The Facility Management Handbook by : David G. COTTS PE, CFM
Download or read book The Facility Management Handbook written by David G. COTTS PE, CFM and published by AMACOM Div American Mgmt Assn. This book was released on 2009-07-22 with total page 677 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on best practices and proven research, The Facility Management Handbook has long been the go-to resource for professionals in the field. Extensively updated for the realities of today’s workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: • design, construct and maintain facilities using sustainable practices • provide a safe, attractive work environment that supports productivity • ensure that facility plans match organizational needs • plan and control capital expenditures • address critical security and emergency preparedness issues Complete with case studies and indispensable information on sustainability and post-9/11 security concerns, this is still the ultimate resource for facility managers.
Book Synopsis Sustaining a Culture of Process Control and Continuous Improvement by : Philip J. Gisi
Download or read book Sustaining a Culture of Process Control and Continuous Improvement written by Philip J. Gisi and published by Taylor & Francis. This book was released on 2018-05-16 with total page 441 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive book presents a methodology for continuous process improvement in a structured, logical, and easily understandable framework based on industry accepted tools, techniques, and practices. It begins by explaining the conditions necessary for establishing a stable and capable process and the actions required to maintain process control, while setting the stage for sustainable efficiency improvements driven by waste elimination and process flow enhancement. This structured approach makes a clear connection between the need for a quality process to serve as the foundation for incremental efficiency improvements. This book moves beyond talking about the value contribution of tools and techniques for process control and continuous improvement by focusing on the daily work routines necessary to maintain and sustain these activities as part of a lean process and management mindset. Part 1 discusses process quality improvement with an understanding of variation and its impact on process performance. It continues by stressing the importance of standardizing a process to achieve process stability. Once process stability is reflected in a consistent and predictable output, attention is turned to ensuring the process is capable of consistently meeting customer requirements. This series of activities sets the foundation for process control and the sustainable pursuit of efficiency improvements. Part 2 focuses on efficiency improvement by eliminating waste while improving process flow using proven tools and methods. Although there is a clear relationship between waste elimination and process flow, these activities are discussed separately to allow those more interested in waste elimination to work independently from those looking to optimize value stream flow. Part 3 explores the principles, practices, systems, and behaviors required to maintain process control while creating a mindset of continuous incremental improvement. It considers the role organizational structure, discipline, and accountability play as essential components for long term operational success. This book will: Provide readers with a clear roadmap for establishing, achieving, and maintaining process control as the foundation upon which to pursue efficiency improvements. Establish direction and methods for continuous and sustainable process improvement Define the practices, systems, and behaviors required to realize desired results and develop a culture of process control and continuous improvement along the road to operational excellence.
Book Synopsis A resource for MGP site characterization and remediation expedited site characterization and source remediation at former manufactured gas plant sites. by :
Download or read book A resource for MGP site characterization and remediation expedited site characterization and source remediation at former manufactured gas plant sites. written by and published by DIANE Publishing. This book was released on 2000 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Guide to Six Sigma and Process Improvement for Practitioners and Students by : Howard S. Gitlow
Download or read book A Guide to Six Sigma and Process Improvement for Practitioners and Students written by Howard S. Gitlow and published by FT Press. This book was released on 2015-04-08 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master modern Six Sigma implementation with the most complete, up-to-date guide for Green Belts, Black Belts, Champions and students! Now fully updated with the latest lean and process control applications, A Guide to Lean Six Sigma and Process Improvement for Practitioners and Students, Second Edition gives you a complete executive framework for understanding quality and implementing Lean Six Sigma. Whether you're a green belt, black belt, champion, or student, Howard Gitlow and Richard Melnyck cover all you need to know. Step by step, they systematically walk you through the five-step DMAIC implementation process, with detailed examples and many real-world case studies. You'll find practical coverage of Six Sigma statistics and management techniques, from dashboards and control charts to hypothesis testing and experiment design. Drawing on their extensive experience consulting on Six Sigma and leading major Lean and quality initiatives, Gitlow and Melnyck offer up-to-date coverage of: What Six Sigma can do, and how to manage it effectively Six Sigma roles, responsibilities, and terminology Running Six Sigma programs with Dashboards and Control Charts Mastering each DMAIC phase: Define, Measure, Analyze, Improve, Control Understanding foundational Six Sigma statistics: probability, probability distributions, sampling distributions, and interval estimation Pursuing Six Sigma Champion or Green Belt Certification, and more This guide will be an invaluable resource for everyone who is currently involved in Six Sigma implementation, or plans to be. It's ideal for students in quality programs; "Green Belts" who project manage Six Sigma implementations, "Black Belts" who lead Six Sigma teams; "Champions" who promote and coordinate Six Sigma at the executive level; and anyone seeking Six Sigma certification.
Book Synopsis Proceedings by : American Society for Engineering Education. Conference
Download or read book Proceedings written by American Society for Engineering Education. Conference and published by . This book was released on 1992 with total page 1000 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Lean Higher Education by : William K. Balzer
Download or read book Lean Higher Education written by William K. Balzer and published by CRC Press. This book was released on 2017-11-15 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, Lean Higher Education: Increasing the Value and Performance of University Processes provides the understanding and the tools required to return education to the consumers it was designed to serve the students. It supplies a unifying framew
Book Synopsis Continuous Improvement Strategies by : D. Marutschke
Download or read book Continuous Improvement Strategies written by D. Marutschke and published by Springer. This book was released on 2011-12-13 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses continuous improvement strategies of Japanese convenience store operators. The study highlights the efforts of companies operating under lean management systems to identify new, dynamic, firm-specific capabilities in highly competitive markets.
Book Synopsis Strategic Management of Built Facilities by : Craig Langston
Download or read book Strategic Management of Built Facilities written by Craig Langston and published by Routledge. This book was released on 2013-05-13 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The effective management of facilities can significantly improve business productivity. In this textbook the authors provide an overview of facility economics and outline the way in which businesses and facility managers can get better value from their physical assets. Students on facilities management and property related degrees will find this an invaluable introduction.
