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Practical Guide to IT Problem Management

Author : Andrew Dixon
Publisher : CRC Press
ISBN 13 : 1000586626
Total Pages : 82 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Practical Guide to IT Problem Management by : Andrew Dixon

Download or read book Practical Guide to IT Problem Management written by Andrew Dixon and published by CRC Press. This book was released on 2022-05-11 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some IT organisations seem to expend all their energy firefighting – dealing with incidents as they arise and fixing, or patching over, the breakage. In organisations like this, restarting computers is seen as a standard method to resolve many issues. Perhaps the best way to identify whether an organisation understands problem management is to ask what they do after they have restarted the computer. If restarting the computer fixes the issue, it is very tempting to say that the incident is over and the job is done. Problem management recognises that things do not improve if such an approach is taken. Such organisations are essentially spending their time running to stay in the same place. Written to help IT organisations move forward, Practical Guide to IT Problem Management presents a combination of methodologies including understanding timelines and failure modes, drill down, 5 whys and divide and conquer. The book also presents an exploration of complexity theory and how automation can assist in the desire to shift left both the complexity of the problem and who can resolve it. The book emphasises that establishing the root cause of a problem is not the end of the process as the resolution options need to be evaluated and then prioritised alongside other improvements. It also explores the role of problem boards and checklists as well as the relationship between problem management and Lean thinking. This practical guide provides both a framework for tackling problems and a toolbox from which to select the right methodology once the type of problem being faced has been identified. In addition to reactive methods, it presents proactive activities designed to reduce the incidence of problems or to reduce their impact and complexity should they arise. Solving problems is often a combination of common sense and methodologies which may either be learnt the hard way or may be taught. This practical guide shows how to use problem solving tools and to understand how and when to apply them while upskilling IT staff and improving IT problem solving processes.

Problem Management

Author : Jim Bolton
Publisher :
ISBN 13 : 9780117082984
Total Pages : 207 pages
Book Rating : 4.0/5 (829 download)

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Book Synopsis Problem Management by : Jim Bolton

Download or read book Problem Management written by Jim Bolton and published by . This book was released on 2016-10 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication serves as the definitive resource for individuals and organizations looking to establish and mature the problem management process within their organization. It consolidates concepts and principles found across numerous IT service management (ITSM) frameworks, then adds the collective experiences of industry experts into an easy-to-read, practical and insightful guide. The bonus materials in the appendices provide templates, workflows and tools that can be leveraged by the reader to accelerate the maturity of their problem management process. Problem Management: A Practical Guide is fully aligned with and serves as an expanded resource for the Problem Management Professional certification course offered by HDI

Implementing Service and Support Management Processes

Author : Carrie Higday-Kalmanowitz
Publisher : The Stationery Office
ISBN 13 : 9077212434
Total Pages : 444 pages
Book Rating : 4.0/5 (772 download)

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Book Synopsis Implementing Service and Support Management Processes by : Carrie Higday-Kalmanowitz

Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

A Practical Guide to Service Management

Author : Keith D. Sutherland
Publisher : Packt Publishing Ltd
ISBN 13 : 1804614246
Total Pages : 350 pages
Book Rating : 4.8/5 (46 download)

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Book Synopsis A Practical Guide to Service Management by : Keith D. Sutherland

Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.

Mastering Solutions: A Practical Guide to Effective Problem-Solving

Author : Amol Kondiba Kindre
Publisher : Amol kindre
ISBN 13 :
Total Pages : 66 pages
Book Rating : 4./5 ( download)

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Book Synopsis Mastering Solutions: A Practical Guide to Effective Problem-Solving by : Amol Kondiba Kindre

Download or read book Mastering Solutions: A Practical Guide to Effective Problem-Solving written by Amol Kondiba Kindre and published by Amol kindre. This book was released on 2023-12-19 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A Practical Guide to Effective Problem-Solving" is your go-to handbook for navigating life's challenges. This guide is like a friendly companion, offering simple and practical advice to help you tackle problems with confidence and skill. Inside, you'll discover the art of breaking down problems, thinking creatively, and making decisions that really work. It's not just about finding solutions but also about understanding the importance of working with others, adapting to changes, and making choices that align with good values. Think of this guide as your toolbox for life's puzzles, providing easy-to-follow tips for both personal and professional situations. Whether you're a student, a professional, or just someone looking to enhance their skills, this guide is designed to empower you on your journey of continuous improvement. So, if you're ready to become a problem-solving maestro, grab this practical guide, and let the adventure begin!

A Useful Guide to Problem Solving

Author :
Publisher : Pansophix
ISBN 13 : 1906460051
Total Pages : 108 pages
Book Rating : 4.9/5 (64 download)

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Book Synopsis A Useful Guide to Problem Solving by :

Download or read book A Useful Guide to Problem Solving written by and published by Pansophix. This book was released on with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Practical Guide To World-Class IT Service Management

Author : Kevin J. Smith
Publisher : Outskirts Press
ISBN 13 : 057818897X
Total Pages : 459 pages
Book Rating : 4.5/5 (781 download)

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Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith

Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Problem Management

Author : James W. Bryant (Ph. D.)
Publisher :
ISBN 13 :
Total Pages : 360 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Problem Management by : James W. Bryant (Ph. D.)

Download or read book Problem Management written by James W. Bryant (Ph. D.) and published by . This book was released on 1989-09-08 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to decision making in an organizational setting. Addresses the practical business of managing problems and shows how new conceptual frameworks can be used to arrive at problem management methodologies.

Problem-Solving and Decision-Making Strategies

Author : Sorin Dumitrascu
Publisher :
ISBN 13 : 9781973455196
Total Pages : 332 pages
Book Rating : 4.4/5 (551 download)

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Book Synopsis Problem-Solving and Decision-Making Strategies by : Sorin Dumitrascu

Download or read book Problem-Solving and Decision-Making Strategies written by Sorin Dumitrascu and published by . This book was released on 2017-12-03 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone encounters a wide range of difficulties, mishaps, and obstacles. You can think of a "problem" as anything from a mild irritation - like a sticky keyboard - to a complete disaster that puts your job or even your life at risk.A problem is a question or situation that causes doubt or perplexity, or presents a difficulty. It's something that needs to be corrected or overcome so you can achieve a desired state. A problem often requires a unique or creative solution.In other words, you have a "problem" when you have a goal but can't readily see how to reach it - when you have to think, plan, and devise suitable actions to solve the problem and achieve the goal.Barriers to achieving your goals can vary widely in kind and importance. Your problem might be as small as spilling coffee on your tie right before going into an important business meeting.Or it could be much more serious - say if the laptop your presentation was on got stolen and you didn't have a backup.But if you know just what to do in response to a problem, it's no longer a real problem. This is because there's no doubt or complexity involved for you - the path of action you need to take to achieve your goal is clear.Problems come in two basic varieties. The first is an unexpected disruption to the normal course of things. For example, your supplier fails to deliver crucial items or your car breaks down on your way to a conference. You may or may not know what caused the disruption.The second type is a gap between your current state and a desired state, or goal. If you aren't sure how to bridge that gap, you have a problem.For example, you might want to find ways to meet a new consumer need. Or you might want to improve your own efficiency in terms of managing your time, meeting sales targets, or designing products.Everyone needs to solve problems, from the trivial to the life-threatening, at some point.

A Practical Guide to Information Systems Process Improvement

Author : Anita Cassidy
Publisher : CRC Press
ISBN 13 : 1420025678
Total Pages : 286 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis A Practical Guide to Information Systems Process Improvement by : Anita Cassidy

Download or read book A Practical Guide to Information Systems Process Improvement written by Anita Cassidy and published by CRC Press. This book was released on 2000-09-26 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books a

Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management

Author : Gad J. Selig
Publisher : Van Haren
ISBN 13 : 9087531192
Total Pages : 328 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management by : Gad J. Selig

Download or read book Implementing IT Governance - A Practical Guide to Global Best Practices in IT Management written by Gad J. Selig and published by Van Haren. This book was released on 2008-04-12 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today. The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT – strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.

A Practical Guide to Problem-Based Learning Online

Author : Maggi Savin-Baden
Publisher : Routledge
ISBN 13 : 1134072422
Total Pages : 164 pages
Book Rating : 4.1/5 (34 download)

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Book Synopsis A Practical Guide to Problem-Based Learning Online by : Maggi Savin-Baden

Download or read book A Practical Guide to Problem-Based Learning Online written by Maggi Savin-Baden and published by Routledge. This book was released on 2007-12-28 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Problem-based learning online is a burgeoning area, crying out for support in all the disciplines, but particularly health, medicine, education and social care that are already advanced users of problem-based learning in higher education. This book provides highly grounded research based ways for those wanting to change problem-based learning modules and programs from face to face to online approaches, as well as those who have developed e-learning components but who want to adopt problem-based methods. Providing an overview of the current state of problem based learning online, it examines why we're moving from fact to face to online provision, considers existing forms of provision, outlines common mistakes and strategies to avoid future problems, and shows how to effectively facilitate learning. Illustrated by mini case studies and examples of international projects, it provides guidance on effective design, online collaboration and group dynamics, and explores the common, and complex, decisions faced when choosing which form of problem-based learning to adopt. Including practical information and resources for games and activities, scenarios of problem-based learning in the different disciplines, advice for supporting staff and students, and effectively evaluating the tools, skills and pedagogy needed for learning, this book is an essential guide for all practitioners involved in the design and delivery of problem based learning online.

Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264200827
Total Pages : 64 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations by : OECD

Download or read book Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations written by OECD and published by OECD Publishing. This book was released on 2013-07-29 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case, Australia.

Nutrition Counseling and Education Skills: A Practical Guide

Author : Judith A. Beto
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284284085
Total Pages : 280 pages
Book Rating : 4.2/5 (842 download)

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Book Synopsis Nutrition Counseling and Education Skills: A Practical Guide by : Judith A. Beto

Download or read book Nutrition Counseling and Education Skills: A Practical Guide written by Judith A. Beto and published by Jones & Bartlett Learning. This book was released on 2023-01-19 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collaboratively written members of the Nutrition Educators of Dietetic Preceptors (NDEP) of the Academy of Nutrition and Dietetics under the editorship of Judith A. Beto, Nutrition Counseling and Education Skills: A Practical Guide helps students and dietetic practitioners develop the communications, counseling, interviewing, motivational, and professional skills they’ll need as Registered Dietitian professionals. Throughout the book, the authors focus on effective nutrition interventions, evidence-based theories and models, clinical nutrition principles, and knowledge of behavioral science and educational approaches.

The ITIL Process Manual

Author : James Persse
Publisher : Van Haren
ISBN 13 : 9087536518
Total Pages : 373 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis The ITIL Process Manual by : James Persse

Download or read book The ITIL Process Manual written by James Persse and published by Van Haren. This book was released on 2016-01-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program

Counselling Skills: A Practical Guide For Counsellors And Helping Professionals

Author : McLeod, John
Publisher : McGraw-Hill Education (UK)
ISBN 13 : 0335244262
Total Pages : 378 pages
Book Rating : 4.3/5 (352 download)

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Book Synopsis Counselling Skills: A Practical Guide For Counsellors And Helping Professionals by : McLeod, John

Download or read book Counselling Skills: A Practical Guide For Counsellors And Helping Professionals written by McLeod, John and published by McGraw-Hill Education (UK). This book was released on 2011-10-01 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition is a step by step practical guide to counselling skills for trainees and practitioners. It presents key skills clearly and concisely.

Azure Cloud Adoption Framework, A Practical Guide for Real-World Implementation

Author : Ronald Bruinsma
Publisher : Ronald Bruinsma
ISBN 13 : 9083342212
Total Pages : 215 pages
Book Rating : 4.0/5 (833 download)

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Book Synopsis Azure Cloud Adoption Framework, A Practical Guide for Real-World Implementation by : Ronald Bruinsma

Download or read book Azure Cloud Adoption Framework, A Practical Guide for Real-World Implementation written by Ronald Bruinsma and published by Ronald Bruinsma. This book was released on 2023-06-23 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Highlights Packed with useful advice and practical insights to help you bypass typical obstacles and get started efficiently with implementing an Azure Cloud environment. Offers extensive understanding on all Azure cloud-related aspects, from the initial stages to ongoing management, making your journey smoother. Discusses a wide range of topics, from creating an effective strategy to long-term Azure cloud governance. Book Description This book is an in-depth guide on cloud adoption, specifically focusing on the Microsoft Azure platform. It presents a step-by-step approach for businesses looking to commence on their digital transformation journey by leveraging Azure's capabilities. Designed to help organizations understand and apply the Cloud Adoption Framework (CAF), it discusses the strategic aspects of cloud adoption, from business case formulation to planning and execution. The book kicks off with a detailed overview of the CAF, its key components, and how it aligns with your organization's business strategy. Then, it navigates through the various stages of the CAF process, including the Strategy, Plan, Ready, and Adopt phases, providing essential insights into the complexities involved in each step. It further delves into technical aspects, discussing the configuration of Azure environments, cloud operations management, and the critical role of security and compliance in a cloud-based infrastructure. This guide also highlights cost management strategies, showcasing how Azure's flexible pricing models can lead to significant savings over time. It demonstrates the power of automation in managing cloud operations and the potential benefits of Infrastructure as Code (IaC) methodologies. What sets this book apart is its focus on practical implementation, filled with real-world examples, best practices, and common pitfalls to avoid. The approach is both comprehensive and modular, catering to readers new to Azure as well as those with experience in the cloud domain. By the end of this guide, you'll have a clear understanding of how to implement and manage an Azure environment that aligns with your organization's needs, thus facilitating a successful cloud migration and ongoing digital transformation. Whether you're a business leader, IT professional, or simply an enthusiast looking to understand the complexities of cloud adoption, this book serves as a reliable resource, providing a solid foundation in Azure cloud adoption as per the CAF guidelines. Table of Contents Introduction to Cloud Adoption Framework (CAF): This chapter introduces the readers to the concept of the Cloud Adoption Framework, its importance, and the various stages involved in the process. Strategize and Plan: It guides you through the process of establishing key performance indicators (KPIs), assessing your digital estate, and formulating a cloud adoption plan. Ready Phase: Here, we discuss the readiness aspect of cloud adoption. This includes preparing the digital environment, capacity planning, and establishing a cloud adoption team. Adopt Phase: It covers topics like infrastructure setup, data migration, application innovation, and provides guidance on managing possible challenges. Govern and Manage: It offers detailed insights on cost management, security and compliance, and how to establish a robust monitoring and incident response system. Secure and Organize Phase: . It includes security considerations, aligning your organization and teams, and understanding the importance of Azure landing zones. Implementing Best Practices: The final chapter shares the 11 best practices for implementing the Cloud Adoption Framework.