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Author : Angela Korrect
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.:/5 (133 download)
Download or read book Physician-patient Communication and Its Relationship to Patient Satisfaction written by Angela Korrect and published by . This book was released on 2000 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Adrienne Boissy
Publisher : McGraw Hill Professional
ISBN 13 : 0071845356
Total Pages : 289 pages
Book Rating : 4.0/5 (718 download)
Download or read book Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience written by Adrienne Boissy and published by McGraw Hill Professional. This book was released on 2016-05-13 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships. Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout. In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to: • Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students • Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers • Identify common misperceptions and myths in healthcare communication and respond to them successfully • Cultivate a true sense of empathy—with patients and fellow caregivers alike—while maintaining professionalism In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.
Author : Walburga Von Raffler-Engel
Publisher : John Benjamins Publishing
ISBN 13 : 9027250111
Total Pages : 333 pages
Book Rating : 4.0/5 (272 download)
Download or read book Doctor-patient Interaction written by Walburga Von Raffler-Engel and published by John Benjamins Publishing. This book was released on 1989-01-01 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance? What is the outcome of the interaction and how does the patient benefit from it? Finally, and this is the ultimate purpose of this book: How can the interaction be improved so that an optimum outcome is assured for the patient with maximum satisfaction to the physician?
Author : Institute of Medicine
Publisher : National Academies Press
ISBN 13 : 030908265X
Total Pages : 781 pages
Book Rating : 4.3/5 (9 download)
Download or read book Unequal Treatment written by Institute of Medicine and published by National Academies Press. This book was released on 2009-02-06 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt: Racial and ethnic disparities in health care are known to reflect access to care and other issues that arise from differing socioeconomic conditions. There is, however, increasing evidence that even after such differences are accounted for, race and ethnicity remain significant predictors of the quality of health care received. In Unequal Treatment, a panel of experts documents this evidence and explores how persons of color experience the health care environment. The book examines how disparities in treatment may arise in health care systems and looks at aspects of the clinical encounter that may contribute to such disparities. Patients' and providers' attitudes, expectations, and behavior are analyzed. How to intervene? Unequal Treatment offers recommendations for improvements in medical care financing, allocation of care, availability of language translation, community-based care, and other arenas. The committee highlights the potential of cross-cultural education to improve provider-patient communication and offers a detailed look at how to integrate cross-cultural learning within the health professions. The book concludes with recommendations for data collection and research initiatives. Unequal Treatment will be vitally important to health care policymakers, administrators, providers, educators, and students as well as advocates for people of color.
Author : Moira A. Stewart
Publisher : SAGE Publications, Incorporated
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.3/5 (91 download)
Download or read book Communicating with Medical Patients written by Moira A. Stewart and published by SAGE Publications, Incorporated. This book was released on 1989-06 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to synthesize a growing international and interdisciplinary body of experience, this volume provides a mandate and a charge to medicine to fundamentally transform the traditional clinical method and the social relations it fosters between doctor and patient and between student and teacher. The contributors challenge the medical establishment to change their clinical method from that of a disease-centred to a patient-centred one. Four sections deal with issues related to the doctor's own transformation, the medical interview, teaching and learning, and validation.
Author : Tricia Ann Miller
Publisher :
ISBN 13 :
Total Pages : 94 pages
Book Rating : 4.:/5 (124 download)
Download or read book Physician-patient Communication and Physician Satisfaction written by Tricia Ann Miller and published by . This book was released on 2015 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: The objective of this dissertation study was to develop a reliable and valid scale, called the Physician Patient Behavioral Characteristics Scale (PPBCS), to assess physician and patient behavioral characteristics that are expressed during the primary care medical visit. Relationships were assessed between PPBCS composite ratings, physician characteristics, visit satisfaction as expressed by both patients and physicians, and rated global affect in audio recordings of the medical visit. The degree to which physician gender and ethnicity was related to physician satisfaction was also examined across levels of patient income/socioeconomic status (SES). Four judges used the PPBCS to objectively rate 298 physician-patient audio recordings from a study originally fielded by the Bayer Institute for Health Care Communication. The PPBCS was shown to have good interrater reliability. Principal components analyses yielded two physician factors, enthusiasm and frustration, and three patient factors, demanding, enjoyable, and nonadherent . Scale composites formed from these factors had good internal consistency. The PPBCS demonstrated empirical validity in correlations of physician and patient factors with patient satisfaction. As expected, physicians who were rated highly on enthusiasm had patients' who perceived better opportunities for decision-making, better choice in their care, and had more positive perceptions of their physicians' ability to provide information. Further evidence of validity was revealed from correlations: Enjoyable patients and enthusiastic physicians (as rated on the PPBCS) perceived there to be more effective communication, more patient involvement, and more healthy collaboration in the medical interaction. The PPBCS was also shown to have good convergent validity due to correlations with the z BGRS, another observer-rated measure of patient and physician behavioral characteristics in the medical visit. In general, there were few significant relationships between physician characteristics and PPBCS composites, PSQ, and z BGRS measures. Physicians' reported level of stress, however, was negatively correlated with assessments of their satisfaction with: the medical visits, the use of time, and with the patient. Analysis of the relationships between physician gender and patient and physician behavioral characteristics revealed female physicians to be more enthusiastic compared to male physicians. Female physicians were also found to be more effective communicators and more engaged in healthy collaboration compared to male physicians. There were no relationships between physicians' gender-ethnicity group membership and physicians' satisfaction with patients of different SES, however. Strengths, limitations, and clinical implications of this study were also discussed.
Author : Betty Ferrell
Publisher :
ISBN 13 : 0190244186
Total Pages : 161 pages
Book Rating : 4.1/5 (92 download)
Download or read book Pediatric Palliative Care written by Betty Ferrell and published by . This book was released on 2016 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pediatric palliative care is a field of significant growth as health care systems recognize the benefits of palliative care in areas such as neonatal intensive care, pediatric ICU, and chronic pediatric illnesses. Pediatric Palliative Care, the fourth volume in the HPNA Palliative Nursing Manuals series, highlights key issues related to the field. Chapters address pediatric hospice, symptom management, pediatric pain, the neonatal intensive care unit, transitioning goals of care between the emergency department and intensive care unit, and grief and bereavement in pediatric palliative care. The content of the concise, clinically focused volumes in the HPNA Palliative Nursing Manuals series is one resource for nurses preparing for specialty certification exams and provides a quick-reference in daily practice. Plentiful tables and patient teaching points make these volumes useful resources for nurses.
Author : Debra Roter
Publisher : Bloomsbury Publishing USA
ISBN 13 : 0313390134
Total Pages : 256 pages
Book Rating : 4.3/5 (133 download)
Download or read book Doctors Talking with Patients/Patients Talking with Doctors written by Debra Roter and published by Bloomsbury Publishing USA. This book was released on 2006-08-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort, alarm, irritation, or resolve. This updated edition of a widely popular book sets out specific principles and recommendations for improving doctor-patient communications. It describes the process of communication, analyzes social and psychological factors that color doctor-patient exchanges, and details changes that can benefit both parties. Medical visits are often less effective and satisfying than they would be if doctors and patients better understood the communication most needed for attainment of mutual health goals. The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions-including comfort, alarm, irritation, or resolve. Talk, on both verbal and non-verbal levels, is shown by extensive research to have far-reaching impact. This updated edition of a widely popular book helps us understand this vital issue, and facilitate communications that will mean more effective medical care and happier, healthier consumers. Roter and Hall set out specific principles and recommendations for improving doctor-patient relationships. They describe the process of communication, analyze social and psychological factors that color doctor-patient exchanges, and detail changes that can benefit both parties. Here are needed encouragement and principles of action vital to doctors and patients alike. far-reaching impact.
Author : Barbara M. Korsch
Publisher : Oxford University Press
ISBN 13 : 0198026293
Total Pages : 303 pages
Book Rating : 4.1/5 (98 download)
Download or read book The Intelligent Patient's Guide to the Doctor-Patient Relationship written by Barbara M. Korsch and published by Oxford University Press. This book was released on 1998-11-05 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel that your doctor doesn't pay attention to what you say? Does your doctor cut you off when you try to explain how you feel? Do you think your doctor could remember your name without referring to your chart? Does your doctor seem to be in such a hurry that you don't even get a chance to ask your most important questions? Do you spend more time waiting than actually talking to your doctor? Do you understand what your doctor says? At one time or another, we have all had these complaints. This book will teach you how to ask the right questions, understand the answers, and show you how to take more control of your visits to the doctor and your own health. This is the first book in which communication pioneer Barbara M. Korsch, M.D., reveals what she has learned about the doctor-patient relationship dilemma during almost half a century of investigation. In clear, simple language, Dr. Korsch answers most of our common questions: How do I know when I'm sick enough to go to the doctor? How do I know if it's serious enough to go to the emergency room? What do I do if I can't follow the advice my doctor gives me? She walks us through a typical visit to the doctor, showing us how to prepare ourselves so we don't forget the question that has been worrying us for weeks as soon as we walk through the doctor's door. She gives important tips on how to survive the dreaded hospital experience. And she offers insight into the doctor's side of the relationship, showing how doctors are trained to be task-oriented and how their natural human sympathy is discouraged throughout their careers. Finally, she offers patients useful strategies for humanizing the relationship. Korsch's helpful, commonsense recommendations are extensively illustrated with real-life doctor-patient conversations which she recorded on audio and video tape over the course of the last thirty years. She was one of the first medical professionals to emphasize the importance of teaching doctors how to talk to patients as part of their medical training. She serves as consultant and lecturer to medical schools, hospitals, and medical practices throughout the world to help the next generation of doctors communicate with their patients. Above all, after years of research, she has found abundant evidence that the relationship patients form with their doctors directly determines the quality of the care they receive. This is a vital book for anyone who is concerned about their health and who wants to take control of their medical care. So much depends upon asking the right questions and on finding a doctor who will listen to you. This book gives you the tools and the confidence to do just that.
Author : Jon B. Christianson
Publisher : University of Michigan Press
ISBN 13 : 0472118285
Total Pages : 305 pages
Book Rating : 4.4/5 (721 download)
Download or read book Physician Communication with Patients written by Jon B. Christianson and published by University of Michigan Press. This book was released on 2012-08-27 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis of the body of research into physician-patient communication
Author : Philip Ley
Publisher :
ISBN 13 :
Total Pages : 236 pages
Book Rating : 4.3/5 (91 download)
Download or read book Communicating with Patients written by Philip Ley and published by . This book was released on 1988 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alan T. Belasen, Ph.D.
Publisher : CRC Press
ISBN 13 : 1003846084
Total Pages : 227 pages
Book Rating : 4.0/5 (38 download)
Download or read book Transforming Leadership, Improving the Patient Experience written by Alan T. Belasen, Ph.D. and published by CRC Press. This book was released on 2024-02-27 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.
Author : Karen M. Maduschke
Publisher :
ISBN 13 :
Total Pages : 152 pages
Book Rating : 4.3/5 (129 download)
Download or read book Physician-patient Interaction written by Karen M. Maduschke and published by . This book was released on 1994 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert H. Osher
Publisher : Slack
ISBN 13 : 9781630916886
Total Pages : 0 pages
Book Rating : 4.9/5 (168 download)
Download or read book What I Say written by Robert H. Osher and published by Slack. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result. What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships. Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher's 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. Topics include: Lowering Expectations for Spectacle-Free Vision The Torn Posterior Capsule Postoperative Refractive Surprise The Dropped Nucleus The Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.
Author : Robert Klitzman
Publisher : Oxford University Press
ISBN 13 : 0195327675
Total Pages : 344 pages
Book Rating : 4.1/5 (953 download)
Download or read book When Doctors Become Patients written by Robert Klitzman and published by Oxford University Press. This book was released on 2008 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many doctors, their role as powerful healer precludes thoughts of ever getting sick themselves. When they do, it initiates a profound shift of awareness-- not only in their sense of their selves, which is invariably bound up with the "invincible doctor" role, but in the way that they view their patients and the doctor-patient relationship. While some books have been written from first-person perspectives on doctors who get sick-- by Oliver Sacks among them-- and TV shows like "House" touch on the topic, never has there been a "systematic, integrated look" at what the experience is like for doctors who get sick, and what it can teach us about our current health care system and more broadly, the experience of becoming ill.The psychiatrist Robert Klitzman here weaves together gripping first-person accounts of the experience of doctors who fall ill and see the other side of the coin, as a patient. The accounts reveal how dramatic this transformation can be-- a spiritual journey for some, a radical change of identity for others, and for some a new way of looking at the risks and benefits of treatment options. For most however it forever changes the way they treat their own patients. These questions are important not just on a human interest level, but for what they teach us about medicine in America today. While medical technology advances, the health care system itself has become more complex and frustrating, and physician-patient trust is at an all-time low. The experiences offered here are unique resource that point the way to a more humane future.
Author : Eduardo Sabaté
Publisher : World Health Organization
ISBN 13 : 9789241545990
Total Pages : 232 pages
Book Rating : 4.5/5 (459 download)
Download or read book Adherence to Long-term Therapies written by Eduardo Sabaté and published by World Health Organization. This book was released on 2003 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is based on an exhaustive review of the published literature on the definitions, measurements, epidemiology, economics and interventions applied to nine chronic conditions and risk factors.
Author : Jonathan Silverman
Publisher : CRC Press
ISBN 13 : 1910227269
Total Pages : 328 pages
Book Rating : 4.9/5 (12 download)
Download or read book Skills for Communicating with Patients written by Jonathan Silverman and published by CRC Press. This book was released on 2016-03-09 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Skills for Communicating with Patients, Third Edition is one of two companion books on improving communication in medicine, which together provide a comprehensive approach to teaching and learning communication skills throughout all levels of medical education in both specialist and family medicine. Since their publication, the first edition of thi
