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Organizational Effectiveness Service Quality And Related Aspects In Its Services
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Book Synopsis Organizational Effectiveness, Service Quality, and Related Aspects in its Services by : Rainer Bubenheim
Download or read book Organizational Effectiveness, Service Quality, and Related Aspects in its Services written by Rainer Bubenheim and published by diplom.de. This book was released on 1997-08-27 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: Services in the field of information technology (IT) are an emerging and expanding market. The quality with which they are delivered to the customer and the effectiveness of their provision determine the economic success of an enterprise to a large extent. Therefore, the dissertation centers around service quality and organizational effectiveness. Introducing, the characteristics of services in general - intangibility, inseparability, heterogeneity, and perishability - and the rote of projects in IT services are explained. Then, organizational effectiveness is defined as internal efficiency plus adaptability to external demands. Two models are compared showing that organizational effectiveness consists of several factors - e.g. motivation, management leadership, or structure - which indeed can be measured via a particular diagnosis questionnaire. Analogously, two service quality models are put forth. They reveal that total quality is comprised of the technical quality of the service outcome (objective quality) and the functional quality of the process (subjective quality). Likewise, service quality can be evaluated by regarding ten determinants and graphically displaying them in an importance-performance grid. Relating to both points above, aspects in marketing (internal, interactive) and operations (service as a basic function and as one objective) are considered. The so-gained theoretical insights are practically applied in an investigation of an IT service department for which specific recommendations are deduced. Generally, results suggest that service quality and organizational effectiveness are somehow related and commonly influenced by organizational structure, customer orientation, as well as management, leadership, and motivation. The discussion of these points finally leads to the conclusions that (1) a matrix structure in IT services is more apt than any other one, (2) a people-oriented management style is of crucial importance for motivating people and reaching performance, and (3) orientation towards the customer and marketing the buyer-seller interactions decisively influences the perception of service quality. Inhaltsverzeichnis:Table of Contents: List of Figuresix Preface and Acknowledgementsx Prologue1 1.Introduction3 2.Managing Services and Organizational Effectiveness in Business Administration Literature5 2.1General Characteristics of Services5 2.2Organizational Effectiveness9 2.3Service [...]
Book Synopsis Organizational Effectiveness, Service Quality, and Related Aspects in IT Services by : Rainer Bubenheim
Download or read book Organizational Effectiveness, Service Quality, and Related Aspects in IT Services written by Rainer Bubenheim and published by . This book was released on 1997 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Managing Organizations for Sport and Physical Activity by : Packianathan Chelladurai
Download or read book Managing Organizations for Sport and Physical Activity written by Packianathan Chelladurai and published by Routledge. This book was released on 2014-04-15 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Organizations for Sport and Physical Activity, fourth edition, presents a clear and concise treatment of managing organizations in sport and physical activity. The four functions of management--planning, organizing, leading, and evaluating--provide a general framework that represents the simplest and best approach for introducing readers to the intricacies of management. For each management function, Chelladurai presents relevant theories and their practical applications, citing those theoretical models that are most appropriate to the unique aspects of the sports industry. He uses the open systems perspective, placing organizations in the context of their environment and emphasizing the manager's role in adapting and reacting to changes in that environment. To apply theory to sport management practices, Chelladurai provides numerous examples from the fields of physical activity and sport, including professional sports, intercollegiate athletics, health and sports clubs, and recreation/fitness programs. New to the Fourth Edition A chapter on service quality, which describes the notion of quality in sport management services--from the local fitness center to the pro sport arena. It also discusses the measurement of service quality and the gaps in translating customer expectations into the desired service. A new feature providing "An Expert's View," which offers additional perspectives on relevant topics contributed by scholars who research and publish in a specific area. New sidebars on current topics relevant to the field of sport management; some examples include US Track and Field's SMART goal setting as well as genes and technology of leadership. Pedagogical Aids Developing Your Perspective. Thought-provoking questions ask learners to apply theoretical information to contexts relevant to them from their current experiences or in their future careers. Managing Your Learning. Key points from each chapter enhance comprehension. Strategic Concepts. Key terms lists provide for a shared vocabulary in discussing the major concepts of management. In Brief. Short summaries of the important points in a section help crystallize concepts. To Recap. Brief boxes revisit key concepts discussed earlier in the book. Extensive references to journals, scholarly texts, and relevant websites.
Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter
Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Book Synopsis Building Cultures and Climates for Effective Human Services by : Anthony L. Hemmelgarn
Download or read book Building Cultures and Climates for Effective Human Services written by Anthony L. Hemmelgarn and published by Oxford University Press. This book was released on 2018-07-13 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is widely acknowledged that many healthcare, behavioral health, and social service organizations provide less-than-optimal services and that the challenge of improving services depends on successfully changing organizational culture and climate. However, there are almost no organizational-level strategies that have been tested with randomized controlled trials. Building Cultures and Climates for Effective Human Services addresses the need for evidence-based organizational strategies for improving human service quality and outcomes by uniquely describing the authors' own case examples, nationwide studies, and randomized controlled trials to explain how organizational culture and climate can be assessed and changed. The two authors use their decades of research and practice experience in assessing and changing human service organizations to explain how organizations can improve the services they provide using the authors' ARC model, which effectively removes service barriers and supports the implementation of evidence-based practices and other innovations. The book also blends case examples with research from nationwide studies, regional experiments, and randomized controlled trials to explain the ARC model of organizational effectiveness and how it works to improve services. It provides a balance between theory, empirical research, and actual case examples to help researchers, organizational consultants, administrators, and service providers gain a practical understanding of how culture and climate affect services and how they can be improved. Furthermore, the text describes the three ARC strategies, each composed of multiple elements, to: (1) embed key organizational principles, (2) implement core organizational component tools, and (3) apply mental models to alter shared reasoning and beliefs that affect success. No other organizational-level strategies for improving services have been so well documented and tested.
Book Synopsis SERVICE QUALITY AND ORGANISATIONAL PERFORMANCE by : EUGENE OKYERE-KWAKYE
Download or read book SERVICE QUALITY AND ORGANISATIONAL PERFORMANCE written by EUGENE OKYERE-KWAKYE and published by Lulu.com. This book was released on 2013-03-19 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book gives a highlight on the relationship between service quality and organisational performance using a Ghanaian hotel as a case study. It provides a preview on the essense of serving customers to meet or exceed customer's expectations.
Book Synopsis Organizational, Business, and Technological Aspects of the Knowledge Society by : Miltiadis D. Lytras
Download or read book Organizational, Business, and Technological Aspects of the Knowledge Society written by Miltiadis D. Lytras and published by Springer Science & Business Media. This book was released on 2010-10-06 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is a great pleasure to share with you the Springer CCIS 112 proceedings of the Third World Summit on the Knowledge Society––WSKS 2010––that was organized by the International Scientific Council for the Knowledge Society, and supported by the Open Research Society, NGO, (http://www.open-knowledge-society.org) and the Int- national Journal of the Knowledge Society Research, (http://www.igi-global.com/ijksr), and took place in Aquis Corfu Holiday Palace Hotel, on Corfu island, Greece, September 22–24, 2010. The Third World Summit on the Knowledge Society (WSKS 2010) was an inter- tional scientific event devoted to promoting the dialogue on the main aspects of the knowledge society towards a better world for all. The multidimensional economic and social crisis of the last couple years brings to the fore the need to discuss in depth new policies and strategies for a human-centric developmental process in the global c- text. This annual summit brings together key stakeholders of knowledge society dev- opment worldwide, from academia, industry, government, policy makers, and active citizens to look at the impact and prospects of it information technology, and the knowledge-based era it is creating, on key facets of living, working, learning, innovating, and collaborating in today’s hyper-complex world.
Author :Great Britain. Office of Government Commerce Publisher :The Stationery Office ISBN 13 :0113310463 Total Pages :278 pages Book Rating :4.1/5 (133 download)
Book Synopsis Service operation by : Great Britain. Office of Government Commerce
Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Book Synopsis Service Quality by : Stephen Walter Brown
Download or read book Service Quality written by Stephen Walter Brown and published by Lexington Books. This book was released on 1991 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
Book Synopsis The Oxford Handbook of Organizational Climate and Culture by : Karen M. Barbera
Download or read book The Oxford Handbook of Organizational Climate and Culture written by Karen M. Barbera and published by Oxford University Press. This book was released on 2014-05-07 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.
Book Synopsis Marketing Financial Services by : Mike Wright
Download or read book Marketing Financial Services written by Mike Wright and published by Routledge. This book was released on 2010-02-17 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within a practical business context of the changing, competitive climate, this book details the implications for marketing strategy. New chapters cover topics such as credit cards and customer care, while several relevant case studies have also been added. Combining analysis of principles, concepts and techniques with sound practical advice, 'Marketing Financial Services' is ideal for students on degree and postgraduate courses, including Chartered Institute of Bankers. There is also a tutor resource pack to accompany the case studies in this textbook.
Book Synopsis Improving Organizational Performance by : Gary V. Sluyter
Download or read book Improving Organizational Performance written by Gary V. Sluyter and published by SAGE. This book was released on 1998 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services.
Book Synopsis Services Marketing and Management by : Audrey Gilmore
Download or read book Services Marketing and Management written by Audrey Gilmore and published by SAGE. This book was released on 2003-05-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Marketing and Management provides an in-depth consideration of how services are conceptualized, designed and managed, creating the basis for a clear understanding of the multi-dimensional aspects of services. Unlike many textbooks on services marketing this book puts services management and delivery in context. Firstly, it explores the effect of organizational structures, management styles, internal marketing and management competencies on service management decision making and implementation. Secondly, Services Marketing and Management considers detailed examples of not-for-profit and for-profit service organizations and service delivery. Finally, this text addresses contemporary issues for services managers and speculates on some of the challenges for the future of services marketing. This textbook is designed for postgraduate and MBA students of services management and services marketing courses as well as undergraduates.
Book Synopsis The Marina-Sustainable Solutions for a Profitable Business by : Dr.Ralf Heron
Download or read book The Marina-Sustainable Solutions for a Profitable Business written by Dr.Ralf Heron and published by Lulu.com. This book was released on 2014-05-08 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is essential reading for anyone engaged in the multi-billion dollar marina industry. Everyone, whether experienced marina operator, designer, developer or indeed anyone with an interest in refurbishing an existing property will find a wealth of information within the chapters. Readers are provided with a snapshot of the marina industry today and a look at tomorrow's information technology developments that will be pivotal to the success of the marina of the future. It gives detailed information on what a marina developer/designer should consider, when designing a new marina. In addition to compiling data that will be not found elsewhere - including global marina maps (showing 17300 marinas), the book explores in some depth the environmental issues in siting and designing marinas. This Book is been used as the primary textbook, by the University of IZMIR, for the 2 year course Marina Management and Sustainability.
Book Synopsis Cloud Technologies by : Roger McHaney
Download or read book Cloud Technologies written by Roger McHaney and published by John Wiley & Sons. This book was released on 2021-04-05 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLOUD TECHNOLOGIES Contains a variety of cloud computing technologies and explores how the cloud can enhance business operations Cloud Technologies offers an accessible guide to cloud-based systems and clearly explains how these technologies have changed the way organizations approach and implement their computing infrastructure. The author includes an overview of cloud computing and addresses business-related considerations such as service level agreements, elasticity, security, audits, and practical implementation issues. In addition, the book covers important topics such as automation, infrastructure as code, DevOps, orchestration, and edge computing. Cloud computing fundamentally changes the way organizations think about and implement IT infrastructure. Any manager without a firm grasp of basic cloud concepts is at a huge disadvantage in the modern world. Written for all levels of managers working in IT and other areas, the book explores cost savings and enhanced capabilities, as well as identifies different models for implementing cloud technologies and tackling cloud business concerns. This important book: Demonstrates a variety of cloud computing technologies and ways the cloud can enhance business operations Addresses data security concerns in cloud computing relevant to corporate data owners Shows ways the cloud can save money for a business Offers a companion website hosting PowerPoint slides Written for managers in the fields of business, IT and cloud computing, Cloud Technologies describes cloud computing concepts and related strategies and operations in accessible language.
Book Synopsis Introduction to the ITIL service lifecycle by : Office of Government Commerce
Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Book Synopsis Creating Wealth Through Strategic Hr And Entrepreneurship by : Editors: Nina Muncherji
Download or read book Creating Wealth Through Strategic Hr And Entrepreneurship written by Editors: Nina Muncherji and published by Excel Books India. This book was released on 2009 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Indian context.
