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Organizational Culture And Quality Of Work Life As Predictors Of Employee Engagement In The Bpo Industry
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Book Synopsis Organizational culture and quality of work life as predictors of employee engagement in the BPO industry by : Arren Kaye G. Del Rosario
Download or read book Organizational culture and quality of work life as predictors of employee engagement in the BPO industry written by Arren Kaye G. Del Rosario and published by . This book was released on with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study examined the constructs such as organizational culture and quality of work life in order to further usher in employee engagement of 114 respondents in selected BPO companies. It addressed the need to explore if the said variables are predictors of employee engagement. Data gathered from this research were correlated using Pearson’s r to observe the relationship between and among the three variables. Findings showed that BPO employees’ level of employee engagement and quality of work life are average, while their level of organizational culture is high. Further, the data revealed that there is a significant relationship between employee engagement and organizational culture at a computed p-value of .001. Employee engagement and quality of work life on the other hand registered a p-value of .001. Moreover, it was discovered that contractual/project-based BPO employees have higher levels of employee engagement, organizational culture, and quality of work life. Ultimately, findings indicated that both variables are predictors of employee engagement in the BPO industry.
Book Synopsis The Employee Experience Advantage by : Jacob Morgan
Download or read book The Employee Experience Advantage written by Jacob Morgan and published by John Wiley & Sons. This book was released on 2017-03-01 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.
Book Synopsis Organizations for People by : Michael O'Malley
Download or read book Organizations for People written by Michael O'Malley and published by Stanford University Press. This book was released on 2019-10-22 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many years, there has been quite a bit of talk about employee engagement as a means to lift corporate profits and reduce absenteeism and turnover. However, this talk has not produced better companies. In fact, the evidence shows that incivility and instances of employee abuse are getting worse. Additionally, with profit as the primary goal of organizations, most employees view any benign treatment they receive as a secondary convenience that will dissipate once corporate fortunes decline. That is, many employees still believe they are expendable in the eyes of their employers. This book turns that equation around by examining the practices of twenty-one companies that put the interests and needs of employees first. Profits are necessary but insufficient for corporate health. The companies featured in this book see it as their mission to offer people a better, more fulfilling life for themselves, and assist with that holistic journey by providing the organizational elements people need to reach their potential. They do this first by creating respectful and kind cultures that treat every person as an equal, sentient partner in the success of the company. Second, they diligently work to satisfy people's basic needs: financial security, belonging, meaning, autonomy, self-acceptance, self-confidence, and growth. The result is a web of fellow-feeling: earnest affection among people who feverishly work to live up to both the high standards of the institution and their obligations to one another. By providing a place where people can do their best work and thrive as individuals and as members of a cohesive community, everyone profits.
Book Synopsis Creating Healthy Organizations by : Graham Lowe
Download or read book Creating Healthy Organizations written by Graham Lowe and published by University of Toronto Press. This book was released on 2012-09-28 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current global economic environment is defined by unprecedented uncertainty, a premium placed on knowledge, and the threat of future talent scarcity. Key to an organization's success under these conditions is its ability to strengthen the links between people and performance. Creating Healthy Organizations provides executives, managers, human resource professionals, and employees an action-oriented approach to forging these connections by creating and sustaining vibrant and productive workplaces. A healthy organization operates in ways that benefits all stakeholders, including employees, customers, shareholders, and communities. Using a wide range of examples from a variety of internationally based industries, Graham Lowe integrates leading practices with research on workplace health and wellness, quality work environments, employee engagement, organizational performance, and corporate social responsibility to make a compelling business case for creating healthy, resilient, and sustainable organizations. Creating Healthy Organizations offers readers, whether CEOs or front-line workers, an innovative framework and practical tools for planning, implementing, and measuring healthy change in their workplaces.
Book Synopsis Building High-Performance People and Organizations by : Martha I. Finney
Download or read book Building High-Performance People and Organizations written by Martha I. Finney and published by Bloomsbury Publishing USA. This book was released on 2008-06-30 with total page 829 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business success depends on employee innovation, drive, skill, endurance, and dedication. Engaged employees, studies show, provide tangible advantages to the organization like greater customer satisfaction and improved profitability. In contrast, the Gallup Organization has discovered that disengaged workers cost U.S. business between $250 billion and $350 billion each year. How do you engage employees and, in turn, create the high-performance organization? That's what this set is all about. From the latest theories on motivation to innovations in HR to methods to increase employee retention, it provides the essential insights and tools managers, leaders, and HR people need to find new ways to succeed—while keeping employees happy, productive, and loyal. Employees know that cradle-to-grave—or even week-to-week—employment security is a thing of the past, and that they are at the helm of their own career ship. Discerning consumers in the employment marketplace, they therefore seek employment opportunities that speak not only to their wallets and life circumstances, but also to their desire to find work that provides purpose and passion. How can employers meet these needs and create a team of engaged employees? That's a large question, and one that spans a spectrum of issues that includes career development, human resource management, and the alignment between individual and organizational goals. In these three volumes, leaders and managers will find answers. They feature articles, interviews, and reports from academics, psychologists, managers in the practical corporate world, and experts in career management. Despite what Donald Trump might say, work is personal, and the ways in which individuals navigate the organizational environment—and businesses organize to seek, attract, and retain the best employees—is of primary concern. That goes double in these turbulent times, when job security is at stake, cynicism rampant, and loyalty at risk. Building High-Performance People and Organizations connects the dots so employers can maintain a loyal, satisfied, and productive workforce. Volume 1: The New Employer-Employee Relationship looks at trends in demographics and the general business environment leading to and driving the concept of employee engagement. Volume 2: The Engaged Workplace: Organizational Strategies focuses on real-world organizational strategies to find, develop, and retain the best employees, with an emphasis on innovative practices in both the U.S. and internationally. Volume 3: Case Studies and Conversations features interviews with thought leaders in the entire landscape of performance management and employee engagement. Their insights will provide readers with the absolute latest thinking in their fields of expertise. Volume 3 also contains short case studies of companies that are pioneering high-performance cultures.
Book Synopsis The Relationship Between Quality of Work Life and Employee Engagement by : Patricia Eilef P. Baybayan
Download or read book The Relationship Between Quality of Work Life and Employee Engagement written by Patricia Eilef P. Baybayan and published by . This book was released on 2013 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The High Engagement Work Culture by : D. Bowles
Download or read book The High Engagement Work Culture written by D. Bowles and published by Springer. This book was released on 2012-05-31 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2008 crisis set off a systemic panic which almost engulfed the world's financial system. Through a lens of sustainability this book examines how organisations can explore a new business culture today. Drawing from real-life examples and new ideas Bowles and Cooper discuss how organisations can move from 'me' to 'we'.
Book Synopsis Creating Engaged Employees by : William J. Rothwell
Download or read book Creating Engaged Employees written by William J. Rothwell and published by Association for Talent Development. This book was released on 2014-09-04 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintaining high employee engagement is key to business success. Research shows that many members of today’s workforce feel overworked and underappreciated—all factors that attribute to high turnover, low customer satisfaction, increased incidences of health and safety problems, and low productivity and profitability. Engaged employees, on the other hand, feel recognized, encouraged, and supported—they demonstrate enthusiasm, inspiration, and pride in their jobs. Despite work demands and pressure, they successfully achieve their individual and team goals. Creating Engaged Employees uses practical wisdom and scholarly research to answer: What is employee engagement? What makes someone engaged or disengaged? How can we measure employee engagement? How can organizations engage employees? How can organizations keep employees engaged without causing burnout?
Book Synopsis The New Rules of Engagement by : Mike Johnson
Download or read book The New Rules of Engagement written by Mike Johnson and published by CIPD Publishing. This book was released on 2004 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: How many of your employees would stay with you if they were offered another job? CIPD research shows that even employees who are basically satisfied with their lot no longer trust their employer. After years of redundancies, zero bonuses, minimal pay rises and promotion freezes how are you going to get the levels of commitment you need from a workforce that no longer trusts you?How do we get these disgruntled, demotivated â¬" some might say just plain disgusted â¬" employees to take an active and hopefully enthusiastic part in your business?Johnson offers practical remedies for rebuilding the psychological contract and regaining commitment.Johnson argues that although trust has vanished from the workplace there are ways to develop a new psychological contract between employer and employee. This book offers practical, down-to-earth solutions that human resource and general managers can use to re-energise the employees (and themselves!).
Book Synopsis Employee Engagement by : William H. Macey
Download or read book Employee Engagement written by William H. Macey and published by Wiley-Blackwell. This book was released on 2009-07-15 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing both practical advice, tools, and case examples, Employee Engagement translates best practices, ideas, and concepts into concrete and practical steps that will change the level of engagement in any organization. Explores the meaning of engagement and how engagement differs significantly from other important yet related concepts like satisfaction and commitment Discusses what it means to create a culture of engagement Provides a practical presentation deck and talking points managers can use to introduce the concept of engagement in their organization Addresses issues of work-life balance, and non-work activities and their relationship to engagement at work
Book Synopsis Future Work (Expanded and Updated) by : A. Maitland
Download or read book Future Work (Expanded and Updated) written by A. Maitland and published by Springer. This book was released on 2014-03-20 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: The way we work is overdue for change. This newly updated guide to the challenges you will face in the 21st century world of work sets out a compelling case for change in organizational cultures and working practices to boost output, cut costs, give employees more freedom over how they work and contribute to a greener economy.
Book Synopsis Re-Engage: How America's Best Places to Work Inspire Extra Effort in Extraordinary Times by : Leigh Branham
Download or read book Re-Engage: How America's Best Places to Work Inspire Extra Effort in Extraordinary Times written by Leigh Branham and published by McGraw Hill Professional. This book was released on 2010-02-22 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHY SHOULD I WORRY ABOUT KEEPING WORKERS HAPPY IN A TIME OF RISING UNEMPLOYMENT? Because you can't afford not to. In an eye-opening survey of 10,000 employers in 43 states, the Best Places to Work are not only the most engaging work environments for employees—they are also the most efficient, productive, and successful. Even in the toughest economic times. WHAT SEPARATES THE "BEST" FROM THE REST? These companies understand and utilize the six "universal drivers" of employee engagement: Caring, Competent, and Engaging Senior Leaders Effective Managers Who Keep Employees Aligned and Engaged Effective Teamwork at All Levels Job Enrichment and Professional Growth Valuing Employee Contributions Concern for Employee Well-Being HOW CAN I GET THE "BEST" FROM MY EMPLOYEES, MY COMPANY, AND MYSELF? Simple. Re-engage them. Praise for Re-Engage "Authors Leigh Branham, SPHR, and Mark Hirschfeld delve into how the best places to work keep employees at all levels engaged and productive, and offer lessons on how to revitalize your own employees’ engagement." —SHRM/HR Magazine
Book Synopsis It's My Company Too! by : Kenneth R Thompson
Download or read book It's My Company Too! written by Kenneth R Thompson and published by Greenleaf Book Group. This book was released on 2012-10-23 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like college athletes, engaged employees are valuable, but entangled employees, like Olympians, are the ones who take an organization to new heights. What makes these top-performing employees have such an impact on the success of each of their organizations? What encourages their sense of organizational ownership? With deep insight into eight award-winning, market-leading companies, It’s My Company Too! explores how the highest-performing organizations entangle employees, systems, culture, and leadership into a unified drive for excellence. The entangled culture emerges from a unique synergy and magnetism within the organization that is the result of leaders: • Doing extraordinary things • Building an ethical organization • Focusing human capital • Using processes to guide performance • Building self-efficacy and esteem • Developing freedom and responsibility within a culture of discipline • Hardwiring discretionary thinking and actions • Guiding the transformational process Through interviews and extensive field research, the authors analyze how companies across industries tackle internal and external challenges, constructing the pieces of the entanglement puzzle. Along the way, they show you how to develop motivated, involved, and entangled employees who embody an organization’s core values, vision, and mission—and succeed beyond imagination.
Book Synopsis Bring Your Human to Work: 10 Surefire Ways to Design a Workplace That Is Good for People, Great for Business, and Just Might Change the World by : Erica Keswin
Download or read book Bring Your Human to Work: 10 Surefire Ways to Design a Workplace That Is Good for People, Great for Business, and Just Might Change the World written by Erica Keswin and published by McGraw Hill Professional. This book was released on 2018-09-28 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: WALL STREET JOURNAL BESTSELLER The secret to business success? Get REAL and be HUMAN! As human beings, we are built to connect and form relationships. So, it should be no surprise that relationships must also translate into the workplace, where we spend most of our time! Companies that recognize this will retain the most productive, creative, and loyal employees, and invariably seize the competitive edge. The most successful leaders are those who actively form quality relationships with their employees, who honor fundamental human qualities—authenticity, openness, and basic politeness—and apply them day in and day out. Paying attention and genuinely caring about the effects people have on one another other is key to developing a winning culture where people perform at the top of their game and want to work. As a workplace strategist and business coach, Erica Keswin has spent over 20 years working with top business leaders and executives to build successful organizations that honor relationships. Featuring case studies from top brands such as, Lyft, Starbucks, Mogul, and SoulCycle, to name a few, Bring Your Human to Work distills the key practices of the most human companies into applicable advice that any business leader can use to build a “human workplace.” These building blocks include: • Understanding your company’s role in the world, beyond financial profit • Encouraging employees to be healthy in body and spirit • Running your meetings with clear purpose • Making space for face-to-face interaction • Building professional development into company culture • Inspiring your workforce to give back to the community • Simply saying “thank you” A human company is real, genuine, aligned, and true to itself. A real company flaunts its humanity, instead of hiding it. It’s what the most successful, sustainable companies are doing today, and there’s no reason yours can’t be the same. Keswin’s leadership lessons foster fairness, devotion, and joy in the workplace—all critical elements of a successful business. By bringing your human to work, you can design a workplace that is good for people, great for business, and just might change the world.
Book Synopsis International Perspectives on Employee Engagement by : Michael Segalla
Download or read book International Perspectives on Employee Engagement written by Michael Segalla and published by Routledge. This book was released on 2021-06-21 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee engagement, or more specifically how to obtain more engagement and what to do with the disengaged, preoccupies C-level executives, human resources professionals, and consultants. Factiva, a global database of more than 33,000 national and international publications indexed by Dow Jones, registered a near-continuous double-digit growth in interest in the topic since 1994. COVID-19 appears to be straining work systems, and employee engagement may be suffering. Interestingly, the American preoccupation with employee engagement, as evidenced by the tens of thousands press mentions indexed by Factiva and the over 38,000 website hits for the search term "employee engagement tools", does not appear shared by the rest of the world. International Perspectives on Employee Engagement offers a predominately non-American view of employee engagement. The authors address employee engagement from a variety of perspectives. They represent both empirical research and theoretical discussions. The chapters have a distinctly international viewpoint with authors hailing from Europe, Middle East, Africa, and North America. Given the cultural diversity of the authors, this book offers a unique, non-American perspective on employee engagement. With a new introduction that specifically examines the possible key performance indicators (KPIs) for the annual executive performance appraisal process resulting from the COVID-19 pandemic, the chapters in this book were originally published as a special issue of International Studies of Management & Organization.
Book Synopsis Closing the Engagement Gap by : Julie Gebauer
Download or read book Closing the Engagement Gap written by Julie Gebauer and published by Penguin. This book was released on 2008 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: When people are truly engaged in their work they give more discretionary effort' and make a huge difference to their company. They ask, 'What's in it for us?' instead of 'What's in it for me?'. Yet an engaged workforce is as rare as it is valuable. This groundbreaking global study shows that most people are not engaged and don't contribute as much value as they could - not because they're lazy, but because their managers don't know how to draw the best out of them. Using real-world examples, the authors show that consistently better engagement really is possible.'
Book Synopsis Rituals Roadmap: The Human Way to Transform Everyday Routines into Workplace Magic by : Erica Keswin
Download or read book Rituals Roadmap: The Human Way to Transform Everyday Routines into Workplace Magic written by Erica Keswin and published by McGraw Hill Professional. This book was released on 2021-01-26 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: #2 Wall Street Journal Bestseller, USA Today Bestseller, and Publishers Weekly Bestseller From the Wall Street Journal bestselling author of Bring Your Human to Work comes an indispensable guide to taking your employee engagement to the next level. In Bring Your Human to Work, Erica Keswin laid down the rules and protocols of a human workplace. Now, in Rituals Roadmap, she shows us how to further employee engagement, explaining that workplace rituals foster a sense of belonging and help workers connect with one another and their work. From our morning cup of coffee to the standing Wednesday morning meeting with our team, our lives are steeped in rituals. Rituals Roadmap combines cutting-edge scientific research with examples from the most human companies, like Starbucks, Microsoft, Chipotle and LinkedIn, showing how they establish rituals during meetings, employee onboarding procedures, and daily interactions among coworkers. Whether you choose to pass around a stuffed penguin at your weekly meeting to express gratitude like Aria Finger of DoSomething, or decide to make lunchtime a daily ritual with your team in the same way one top performing team at Douglas Elliman does, rituals create community and change us in a way that conjures lifelong commitments. If you’re serious about employee engagement, Rituals Roadmap is your blueprint for creating a workplace full of engaged, connected employees who drive revenue and stay at their jobs long term.
