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National Audit Office Service To The Public Foreign Commonwealth Office Consular Services Report By The Comptroller Auditor General
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Book Synopsis HC 516 - Support for British Nationals Abroad: The Consular Service by : Great Britain. Parliament. House of Commons. Foreign Affairs Committee
Download or read book HC 516 - Support for British Nationals Abroad: The Consular Service written by Great Britain. Parliament. House of Commons. Foreign Affairs Committee and published by The Stationery Office. This book was released on 2014 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Consular Service of the Foreign and Commonwealth Office provides vital support to British nationals overseas. It offers a wide range of services, handling anything from lost passports to kidnap, a major crisis evacuation or verification of a document. It is the FCO's public face, and it is central to its reputation at home. Britons undertaking more adventurous travel, large expatriate populations and a series of major overseas crises have tested the Consular Service in recent years. In 2013, the FCO dealt with over 450,000 consular customers, over 17,000 of whom received personal assistance. The Consular Service has responded with a "strategic shift" to provide a more standardised and professional service. However, the strategic shift to a "smaller and better" consular service has also meant that some services have been limited or withdrawn, and standardisation has meant the end of so-called "over-service" as well as under-service. The FCO has consequently put great emphasis on encouraging self-help, managing expectations and explaining the limits of its assistance to British nationals. Despite these efforts to explain to the public what the FCO can and cannot do, there was still a significant gap between the high expectations of the public and the reality of what the FCO could provide.
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215028389 Total Pages :60 pages Book Rating :4.0/5 (283 download)
Book Synopsis Consular Services to British Nationals by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book Consular Services to British Nationals written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2006-04-20 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Foreign and Commonwealth Office (the Department) provides a wide range of consular services from over 200 Embassies, High Commissions and Consulates ("Posts") worldwide. On the basis of a report by the Comptroller and Auditor General (HC 594, session 2005-06, ISBN 010293617X), the Committee examined three main issues: their progress in influencing British nationals travelling overseas; developing consular services as a responsive service; and reacting to consular crises. The Department has made some significant innovations, such as working with operators like EasyJet and publishing the Rough Guide to Safer Travel, to increase its influence on those travelling overseas. But consular staff are increasingly called to help the irresponsible minority whose problems may have been avoided by greater awareness and planning before travelling, or by sensible behaviour once abroad. The Department used its existing powers to charge for consular services in just 323 out of 84,000 assistance cases. In 2001, the Department procured a casework management system at a cost to date of £3.3 million, but this has not been successfully embedded across the organisation, and has not produced the management information the Department needs to manage its consular business effectively. Issuing passports at over 100 Posts is inefficient and exposes the Department to increasing risks from fraudulent applications. The Department has improved its crisis management capabilities since 2001, although there has been slow progress in updating and testing emergency plans at Posts. The Indian Ocean Tsunami presented an extreme challenge for consular services; their call centres were overwhelmed and they were unable to assist British nationals as quickly as they would have wished.
Book Synopsis PFI by : Great Britain. National Audit Office
Download or read book PFI written by Great Britain. National Audit Office and published by . This book was released on 2003 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: The private finance initiative is helping to improve the quality of public sector construction work, according to the National Audit Office. Better price certainty and on-time delivery of good quality assets have been obtained by using PFI contracts. Only 22 per cent of public building projects had exceeded the cost initially expected by the public sector. Under previous contracts up to 73 per cent had overshot the original estimate. Only eight per cent of projects were delayed by more than two months. Public sector project managers were generally satisfied with the design, construction and performance of their PFI buildings. However, NAO did not try to judge whether PFI was the best procurement method for all public sector construction projects.
Book Synopsis Consular Services to British Nationals by : Great Britain: National Audit Office
Download or read book Consular Services to British Nationals written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2005-11-24 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Foreign and Commonwealth Office (FCO) provides a range of consular services to British nationals overseas, and when necessary, their families in the UK, including giving travel advice, issuing passports, assisting travellers in difficulty or distress, and dealing with major emergencies such as terrorist attacks or natural disasters. The total cost of consular services during 2004-05 was almost £80 million. Services are provided through over 200 diplomatic posts worldwide including embassies, high commissions and consulates. This NAO report examines the challenges involved in delivering effective consulate services, including providing high quality information to travellers and influencing the behaviour of travellers; providing a consistent frontline service with cost-effective use of resources; response to major emergencies overseas and preparedness response measures.
Book Synopsis Major Projects Report 2005 by : Great Britain: National Audit Office
Download or read book Major Projects Report 2005 written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2005-11-25 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: This particular publication is published alongside a second volume containing the project summary sheets (HCP 595-II ISBN 0102936439). This NAO report represents the 14th such report into the MoD's procurement of defence equipment. The report examines cost, time and performance data for projects in the year ended 31 March 2005. In total 30 defence equipment projects were examined. Part 1 of this report presents the overall performance of these projects and the progress in implementing Smart Acquisition; Part 2 examines the assessment phase in more detail. The NAO proposes a number of recommendations, among them are: that the cost-effective and timely delivery of mission critical equipments need to be fully recognized when the main investment decision is made; that the Department should clarify what is required to demonstrate the maturity of different types of project, including a clear statement of required best practice along with the consideration of risk and cost and time estimates that are appropriate to the individual projects undertaken.
Book Synopsis Holding Government to Account by : Henry C Midgley
Download or read book Holding Government to Account written by Henry C Midgley and published by Taylor & Francis. This book was released on 2024-12-03 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Audit Office has played an important role in the checks and balances of the UK parliamentary and political system over the last 40 years. This new book, more than just a history of the UK’s supreme audit institution, examines the very definition of accountability through both an historic and an academic lens, critically exploring questions about the role of audit in a democracy and how well it is working. Holding Government to Account draws on several unique sources of evidence, including interviews with senior officials from the National Audit Office and the civil service, as well as senior parliamentarians with experience of the NAO’s relationships with government and legislature. These interviews are supplemented by an analysis of previously unpublished manuscript material in the National Archives, examination of NAO reports and parliamentary and other reports focused on accountability. The book begins with a history of the National Audit Office in the context of the UK’s wider history. It then offers an overview of the constitutional, political and human legacies of the Exchequer and Audit Department, followed by a close examination of the National Audit Office’s leadership and decision-making from inception in 1984 through to the present. The authors conclude with an exploration of the way in which the meaning of public sector audit has evolved over time, in accordance with its wider political, ideological and material context. In doing so, they demonstrate that any question about the National Audit Office’s future and organisation is really a question about what democracy and good government mean in a modern bureaucratic state. Holding Government to Account will be of keen interest to students enrolled in courses on accounting, public administration, law and politics as well as to politicians, civil servants and Supreme Audit Institutions internationally.
Book Synopsis Procurement in the Culture, Media and Sport Sector by : Great Britain: National Audit Office
Download or read book Procurement in the Culture, Media and Sport Sector written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2005-11-30 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Culture, Media and Sport (DCMS) and the wide range of organisations it sponsors spend about £575 million a year buying goods and services. This NAO report examines the procurement practices used by the 25 largest organisations which are responsible for 97 per cent of the sector's procurement spend. Findings include that, whilst there are examples of good practice, procurement capabilities and practices are on the whole underdeveloped across the sector, and that better procurement practice could result in overall annual savings of £14 million by 2008-09 and double this within five years. The report sets out recommendations for ways to make further efficiencies into procurement across the sector, including improving co-ordinating how organisations work together to share knowledge and resources and to harness their buying power.
Book Synopsis The South Eastern Passenger Rail Franchise by : Great Britain: National Audit Office
Download or read book The South Eastern Passenger Rail Franchise written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2005-12-02 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the termination of Connex South Eastern's franchise for providing passenger rail services in Kent, parts of Sussex and South East London.
Book Synopsis Sessional Index for Session ... by : Great Britain. Parliament. House of Commons
Download or read book Sessional Index for Session ... written by Great Britain. Parliament. House of Commons and published by . This book was released on 1995 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Foreign and Commonwealth Office Annual Report 2007-08 by : Great Britain: Parliament: House of Commons: Foreign Affairs Committee
Download or read book Foreign and Commonwealth Office Annual Report 2007-08 written by Great Britain: Parliament: House of Commons: Foreign Affairs Committee and published by The Stationery Office. This book was released on 2009 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report is the Committee's annual review of how the FCO is managing its resources, examining the departmental annual report for 2007-08 (Cm. 7398, ISBN 9780101739825). Chapters cover: new strategic framework; performance measurement; global network; essential services; FCO Services; personnel issues; transparency and openness; financial management; public diplomacy and communication; the British Council; the BBC World Service. The Committee is concerned that the FCO is facing serious financial pressures in this financial year due to the Treasury's withdrawal of its support for the Overseas Pricing Mechanism (OPM) which used to protect departments from the weakening of sterling. There is a risk that the FCO may not be able to meet higher international subscriptions over the next two financial years, causing its performance against Public Service Agreement targets to suffer. The likely increase in the UN Regular Budget and other international subscriptions will push this figure even higher. The FCO should have to shoulder the financial burden from within its already tight budget to pay for subscriptions which also benefit other Government departments. The Committee recommends that additional nondiscretionary costs should properly be met by the Treasury.
Author :Great Britain. Parliament. House of Commons. Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215553430 Total Pages :44 pages Book Rating :4.5/5 (534 download)
Book Synopsis Adapting the Foreign and Commonwealth Office's Global Estate to the Modern World by : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Download or read book Adapting the Foreign and Commonwealth Office's Global Estate to the Modern World written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2010 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The FCO (the Department) has over 4,000 buildings across its global estate, in 279 different locations. The estate is a mix of properties including embassy, high commission and consular offices, ambassadorial residences, prestige and historical buildings and staff accommodation. The estate is valued at £1.6 billion and capital and revenue expenditure in 2008-09 totalled £269 million. The Committee welcomes the improvements the Department has made in managing its estate more effectively, including the recent appointment of an estates specialist as estates director and the development of a new estate strategy. The Department however has a poor understanding of its estate and the information it holds on its properties is basic, incomplete, out of date and inaccurate. In addition, the Department does not collect data, such as the cost and amount of space per person, recommended by the Office of Government Commerce for the effective management of government offices in the UK. The Department has unused space in its offices even in locations where other UK government organisations are based in separate premises. Other organisations are often deterred from co-locating with the Department because of the security measures necessary in embassies as well as the high charges they must pay to use the Department's buildings. The Department now needs a better managed estate with improved data to enhance understanding of the estate, and its new strategy to be implemented effectively at each location.
Author :Great Britain: Parliament: House of Commons: Home Affairs Committee Publisher :The Stationery Office ISBN 13 :9780215030078 Total Pages :180 pages Book Rating :4.0/5 (3 download)
Book Synopsis Immigration Control by : Great Britain: Parliament: House of Commons: Home Affairs Committee
Download or read book Immigration Control written by Great Britain: Parliament: House of Commons: Home Affairs Committee and published by The Stationery Office. This book was released on 2006-07-23 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the report of an inquiry into the policy and practice of immigration control, examining entry clearance (visa) system, the granting or refusing of further leave in the UK and the enforcement of immigration control. It considered the degree to which the aims of the Immigration and Nationality Directorate and UK visas are being met; the progress in implementing recommendations from recent reports; and lessons to be learnt from the operation of the current system. Although it is recognised that staff are working hard and diligently there are a number of problems , especially related to fragmentation and lack of communication. The Committee make a number of recommendations including the establishment of a Cabinet Committee and an Independent Immigration Inspectorate; a redrafting of the Immigration Rules and a greater focus on the quality of decision making as opposed to speed.
Book Synopsis Journals of the House of Commons by : Great Britain. Parliament. House of Commons
Download or read book Journals of the House of Commons written by Great Britain. Parliament. House of Commons and published by . This book was released on 1992 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis National Audit Office - Foreign & Commonwealth Office and UK Trade & Investment: Supporting UK Exporters - HC 732 by : Great Britain: National Audit Office
Download or read book National Audit Office - Foreign & Commonwealth Office and UK Trade & Investment: Supporting UK Exporters - HC 732 written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2013-10-16 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2012 Budget, announced the 'ambition' to double the value of exports by 2020 to £1 trillion a year. However current performance has been flat over the last two years and, to meet the Government's ambition, exports will have to grow by 10 per cent year on year. Many factors which affect export performance are outside the control of the FCO and UKTI, such as exchange rates and political and economic changes overseas. While the UK outperforms Germany, France and Italy in the Gulf, it has not traditionally performed as well in many other emerging markets, such as Russia, Brazil, Turkey and China. Success here is essential if the Government is to meet its target. There is a joint UKTI-FCO Board to oversee coordination of their work overseas but currently there is no further joint accountability for planning, monitoring and delivery against their goal. Their initial responses to the government's objectives have not been sufficiently coordinated. UKTI is now increasingly looking to measure actual business outcomes rather than volume of activity. Among the NAO's recommendations is that the FCO improve how it measures and monitors the impact of its activities supporting exports so that it can demonstrate that its spending of some £420 million a year yields tangible results. UKTI is piloting the use of external business partners to provide some of its services, and needs to implement lessons from the evaluation of its pilot initiative to use external partners if it decides to roll it out
Book Synopsis American Book Publishing Record by :
Download or read book American Book Publishing Record written by and published by . This book was released on 2006 with total page 1206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Service to the Public : Foreign and Commonwealth Office Consular Services by : Great Britain. National Audit Office
Download or read book Service to the Public : Foreign and Commonwealth Office Consular Services written by Great Britain. National Audit Office and published by . This book was released on 1992 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The British Antarctic Survey by : Great Britain. National Audit Office
Download or read book The British Antarctic Survey written by Great Britain. National Audit Office and published by . This book was released on 1993 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
