Managing Toxic Leaders And Dysfunctional Organizational Dynamics

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Managing Toxic Leaders and Dysfunctional Organizational Dynamics

Author : Seth Allcorn
Publisher : CRC Press
ISBN 13 : 1040019951
Total Pages : 243 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Managing Toxic Leaders and Dysfunctional Organizational Dynamics by : Seth Allcorn

Download or read book Managing Toxic Leaders and Dysfunctional Organizational Dynamics written by Seth Allcorn and published by CRC Press. This book was released on 2024-04-29 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding experience at work, especially in organizations that have toxic leaders and dysfunctional organizational dynamics, is a multidimensional undertaking that must include in-depth perspectives informed by psychosocial theory. This may be best accomplished by relying on complementary theories to account for what is found and experienced in our organizations and in particular a better understanding of why this is happening. "Why did she do that?" "Why did he say that?" "Why did a group react the way they did?" “Why,” is critical in terms of understanding organizational dynamics. Our lives at work in large complex and multidimensional organizations are saturated with experience, some of which is fulfilling, and some are of a darker nature that arises from the presence of toxic leaders and dysfunctional organizational dynamics. Understanding these toxicities and dysfunctions and their effect on organization members is approached by first raising their awareness at the beginning of the book before providing psychosocially informed insights that form a basis for understanding and organizational change in the following sections. This book explores these work-life dynamics by grounding them in concrete examples and then using complementary psychoanalytically informed perspectives to illuminate their underlying, often unconscious nature filling an important gap in management and organizational literature.

Dark Sides of Organizational Behavior and Leadership

Author : Maria Fors Brandebo
Publisher : BoD – Books on Demand
ISBN 13 : 1789847508
Total Pages : 176 pages
Book Rating : 4.7/5 (898 download)

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Book Synopsis Dark Sides of Organizational Behavior and Leadership by : Maria Fors Brandebo

Download or read book Dark Sides of Organizational Behavior and Leadership written by Maria Fors Brandebo and published by BoD – Books on Demand. This book was released on 2019-01-03 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, scholars have focused more on the "dark sides of leadership." Both the negative and positive aspects of the relationship between leaders and followers are considered. But the relationship between leaders and followers is also influenced by the context in which the relationship occurs. Organizational aspects such as culture and structures are studied in relation to how negative leadership develops. Organizations, just like humans, are able to develop justifications for their actions, to self-aggrandize by claiming their exclusivity. In this book, the dark sides of organizational behaviors and leadership are considered from different aspects and contexts. The book contributes knowledge of how negative leadership develops, what part organizational structures play, and what the consequences are for the leader, the subordinates and the organization.

The Allure of Toxic Leaders

Author : Jean Lipman-Blumen
Publisher :
ISBN 13 : 0195312007
Total Pages : 453 pages
Book Rating : 4.1/5 (953 download)

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Book Synopsis The Allure of Toxic Leaders by : Jean Lipman-Blumen

Download or read book The Allure of Toxic Leaders written by Jean Lipman-Blumen and published by . This book was released on 2006 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Toxic leaders, both political, like Slobodan Milosevic, and corporate, like Enron's Ken Lay, have always been with us, and many books have been written to explain what makes them tick. Here leadership scholar Jean Lipman-Blumen explains what makes the followers tick, exploring why people will tolerate--and remain loyal to--leaders who are destructive to their organizations, their employees, or their nations. Why do we knowingly follow, seldom unseat, frequently prefer, and sometimes even create toxic leaders? Lipman-Blumen argues that these leaders appeal to our deepest needs, playing on our anxieties and fears, on our yearnings for security, high self-esteem, and significance, and on our desire for noble enterprises and immortality. She also explores how followers inadvertently keep themselves in line by a set of insidious control myths that they internalize. For example, the belief that the leader must necessarily be in a position to "know more" than the followers often stills their objections. In addition, outside forces--such as economic depressions, political upheavals, or a crisis in a company--can increase our anxiety and our longing for charismatic leaders. Lipman-Blumen shows how followers can learn critical lessons for the future and survive in the meantime. She discusses how to confront, reform, undermine, blow the whistle on, or oust a toxic leader. And she suggests how we can diminish our need for strong leaders, identify "reluctant leaders" among competent followers, and even nurture the leader within ourselves. Toxic leaders charm, manipulate, mistreat, weaken, and ultimately devastate their followers. The Allure of Toxic Leaders tells us how to recognize these leaders before it's too late.

Leadership Approaches Antecedents, Consequences, and Measurements

Author : Burcu Üzüm, Osman Seray Özkan
Publisher : EĞİTİM YAYINEVİ
ISBN 13 : 6256552318
Total Pages : 144 pages
Book Rating : 4.2/5 (565 download)

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Book Synopsis Leadership Approaches Antecedents, Consequences, and Measurements by : Burcu Üzüm, Osman Seray Özkan

Download or read book Leadership Approaches Antecedents, Consequences, and Measurements written by Burcu Üzüm, Osman Seray Özkan and published by EĞİTİM YAYINEVİ. This book was released on 2024-04-26 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership represents a powerful force that shapes people’s cognitive frameworks, collaborative capacities, and most crucially, their visions for the future. This force can manifest in myriad ways, and the ripple effects of leadership can be considerable. Therefore, there exists an imperative to deepen our understanding of the potency invoked by leadership. This book has been constructed to facilitate comprehension of the realm of leadership. It explores various leadership paradigms, including responsible leadership, servant leadership, laissez-faire leadership, ethical leadership, authentic leadership, shared leadership, and toxic leadership types. It also delves into foundational elements like the antecedents, consequences, and measurement methodologies of each leadership type. This book is crafted for leaders and researchers keen to enhance their grasp and application of leadership. By examining the unique characteristics and impacts of the leadership types within, we aspire to hone leadership skills and mold the future trajectory of the business world. As readers, you will discover insights that can serve as a compass as you navigate the intricate depths of the leadership domain. The leadership styles addressed in this book aim to offer perspectives on how leaders can make a significant difference. This work has emerged with the invaluable contributions of many esteemed academics. Their endeavors have played a pivotal role in the book’s fruition. In conclusion, we hope that this book proves instrumental for everyone wishing to harness and comprehend the power of leadership. Leadership can catalyze not just the transformation of individuals but also societies and organizations. We hope this book acts as a critical roadmap for leaders and researchers dedicated to leadership studies.

The Palgrave Handbook of Workplace Well-Being

Author : Satinder K. Dhiman
Publisher : Palgrave Macmillan
ISBN 13 : 9783030300241
Total Pages : 1473 pages
Book Rating : 4.3/5 (2 download)

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Book Synopsis The Palgrave Handbook of Workplace Well-Being by : Satinder K. Dhiman

Download or read book The Palgrave Handbook of Workplace Well-Being written by Satinder K. Dhiman and published by Palgrave Macmillan. This book was released on 2021-03-22 with total page 1473 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook proposes to present best practices in managing and leading the 21st century workforce. It offers strategies and tools to cultivate well-being in the present day boundary-less work environment. Research shows that organizations with higher levels of employee engagement routinely out-perform those with lower employee engagement. This handbook provides valuable insights into why employee well-being is such a powerful driver of employee performance and engagement and what organizations can do to enhance workplace well-being and fulfillment. It brings the research on workplace well-being up-to-date while precisely mapping its terrain and extending the scope and boundaries of this field in an inclusive and egalitarian manner.

Transforming Toxic Leaders

Author : Alan Goldman
Publisher : Stanford University Press
ISBN 13 : 0804772576
Total Pages : 185 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Transforming Toxic Leaders by : Alan Goldman

Download or read book Transforming Toxic Leaders written by Alan Goldman and published by Stanford University Press. This book was released on 2009-07-24 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlike other books written on "toxic leaders," this book takes issue with the predominant view that "toxic leaders are bad" and destructive to their companies. Rather, the author argues that even highly productive leaders have some toxic qualities central to their success story. The book redirects the conversation about toxicity in a more productive direction, as toxic leaders are not just viewed as villains and liabilities, but are also considered as potential assets, innovators, and rebels. Working on the premise that "toxicity is a fact of company life," the book provides organizations with a model and blueprint on the advantages to be gained from skillful anticipation, control, and handling of troubled and difficult leaders. In contrast to dysfunctional organizations that ignore toxicity or dwell on the perceived destructive impact of toxic leaders, successful companies come up with resourceful, innovative strategies for turning seeming deficits into opportunities.

The Psychodynamics of Toxic Organizations

Author : Howard F. Stein
Publisher : Routledge
ISBN 13 : 1000077454
Total Pages : 253 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis The Psychodynamics of Toxic Organizations by : Howard F. Stein

Download or read book The Psychodynamics of Toxic Organizations written by Howard F. Stein and published by Routledge. This book was released on 2020-05-06 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding experience at work, especially in toxic organizations, is a multidimensional undertaking that must include all senses. The use of applied poetry has its primary value as an evocative approach to sensing, knowing, and understanding workplace experience. Poetry at its best condenses into relatively few words, metaphors, and images what conventional social science narratives would take much longer to articulate. Where poetry often hints and alludes, narrative seeks to spell out, expound, and complete. Where poetry leaves much mental space for the listener or reader to fill in with one’s imagination, narrative fills in the spaces with rich detail. Applied poetry and its contextual stories offer a way of accessing workplace experience that is unique and valuable in terms of understanding lives at work. The use of complementary psychodynamic theories, like all theories, is a way of trying to account for what we have found and experienced and in particular why it happened. "Why," the authors suggest, is critical in terms of understanding the sensing, images, and metaphors evoked by the poetry and stories that may resonate with hearers and readers for reasons that are unconscious and are rooted in the past. These transferences that come forward from life experience into the present are the critical data we work with. These are the data of psychoanalysis. This book both widens and deepens the scope of organizational research offered by other researchers, theorists, and approaches to understanding, interpreting, explaining, leading, and consulting with workplace organizations. Its triangulating integration of applied poetry, experience and stories behind the poetry, and the three psychoanalytic models of explaining life in workplaces, is a new and distinct contribution to organizational research, leadership, and consulting efforts to help organization members solve real, underlying problems and not offer simplistic, formulaic solutions based solely on a study of the organization’s surface. It will be of interest to researchers, academics, and students in the fields of organizational studies, leadership, and management.

Academic Libraries and Toxic Leadership

Author : Alma Ortega
Publisher : Chandos Publishing
ISBN 13 : 0081006500
Total Pages : 100 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Academic Libraries and Toxic Leadership by : Alma Ortega

Download or read book Academic Libraries and Toxic Leadership written by Alma Ortega and published by Chandos Publishing. This book was released on 2017-01-31 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Libraries and Toxic Leadership examines a phenomenon that has yet to be seriously explored. While other so-called feminized professions, such as nursing, have been studied for their tendency to create toxic leadership environments, thus far academic librarianship has not. This book focuses on how to identify a toxic leader in an academic library setting, how to address toxic leadership, and how to work toward eradicating it from the organization. In addition, it discusses which steps can be used to prevent libraries from hiring toxic leaders. - Presents original research based on a two-phase study about toxic leadership in academic libraries - Demonstrates how to identify toxic leadership in libraries - Shows how toxic leadership can manifest itself, providing the reader with steps to eradicate it

Destructive Leadership

Author : Birgit Schyns
Publisher :
ISBN 13 : 9780889374645
Total Pages : 62 pages
Book Rating : 4.3/5 (746 download)

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Book Synopsis Destructive Leadership by : Birgit Schyns

Download or read book Destructive Leadership written by Birgit Schyns and published by . This book was released on 2014-12 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding and preventing destructive leadership and the far-reaching consequences it can have on individuals and organizations.

Critical Perspectives on Leadership

Author : J. Lemmergaard
Publisher : Edward Elgar Publishing
ISBN 13 : 085793113X
Total Pages : 239 pages
Book Rating : 4.8/5 (579 download)

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Book Synopsis Critical Perspectives on Leadership by : J. Lemmergaard

Download or read book Critical Perspectives on Leadership written by J. Lemmergaard and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'All too frequently leadership is depicted as an unequivocal "good". Lemmergaard and Muhr's excellent collection disabuses us of this misleading view, serving as a timely and salutary reminder that leadership is often emotionally charged, toxic, dysfunctional or downright stupid. This book's critical message should be read and heeded by students and practitioners of leadership alike.' Peter Case, James Cook University, Australia 'The book provides a rich kaleidoscope of critical engagements with leadership in all its complexity and ambiguity. The contributors to this collection do not deny the vital role that leadership can play nor the many ways in which it can affect the emotional dynamics of organizations for good and bad. What they do is to shift thinking away from the comforting but misleading simplicities of toxic leaders and inert followers, offering a welcome tonic to the critical study of leadership. The book will appeal to leadership scholars as well as to students and to reflective practitioners.' Yiannis Gabriel, University of Bath, UK This book offers a critique of the field of leadership studies, focusing on the dynamics between post-heroic leadership and the notion of functional and dysfunctional emotions. Situated in the field of critical leadership studies, the chapters of this book set out to challenge the general assumption that emotionality is the antithesis of rationality. The authors expand upon the existing discussions of leadership emotions and reveal how toxicity and dysfunctionality are not merely simple, negatively coercive, or repressive phenomena, but can also have productive and enabling connotations. The book includes comprehensive overviews of traditional leadership thinking and in addition provides readers with critical reflections on concepts such as ignorance, authenticity, functional stupidity and vanity in leadership. As the book presents a series of critical perspectives on how emotions can be theorized in leadership studies, it is suitable for advanced courses in the subject, as well as being a highly interesting monograph for academics in the field.

The Oxford Handbook of Leadership and Organizations

Author : David Day
Publisher : Oxford University Press
ISBN 13 : 0190213779
Total Pages : 913 pages
Book Rating : 4.1/5 (92 download)

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Book Synopsis The Oxford Handbook of Leadership and Organizations by : David Day

Download or read book The Oxford Handbook of Leadership and Organizations written by David Day and published by Oxford University Press. This book was released on 2014-05-20 with total page 913 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the leadership field continues to evolve, there are many reasons to be optimistic about the various theoretical and empirical contributions in better understanding leadership from a scholarly and scientific perspective. The Oxford Handbook of Leadership and Organizations brings together a collection of comprehensive, state-of-the-science reviews and perspectives on the most pressing historical and contemporary leadership issues - with a particular focus on theory and research - and looks to the future of the field. It provides a broad picture of the leadership field as well as detailed reviews and perspectives within the respective areas. Each chapter, authored by leading international authorities in the various leadership sub-disciplines, explores the history and background of leadership in organizations, examines important research issues in leadership from both quantitative and qualitative perspectives, and forges new directions in leadership research, practice, and education.

The Dark Side of Organizational Behavior

Author : H. Cenk Sözen
Publisher : Taylor & Francis
ISBN 13 : 1000619311
Total Pages : 187 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis The Dark Side of Organizational Behavior by : H. Cenk Sözen

Download or read book The Dark Side of Organizational Behavior written by H. Cenk Sözen and published by Taylor & Francis. This book was released on 2022-07-15 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dark Side of Organizational Behavior aims to gather all the micro- and meso-level topics about the dark side of organizations that may guide management practitioners, researchers, and students. The history before the modern human civilization is full of multiple types of conflicts, wars, struggles and violence. Modernization project has constructed a desired reality of human being and has somehow concealed the dark side of human interactions. Through this outlook, this book explores the realities of the dark side of organizations and how these realities may have the potential to change previous assumptions about business life. The field of organizational behavior is dominated by the positive aspects of the business life, but conflict, war, struggle, and violence have always been a part of history. It is not possible to isolate organizational participants from negative emotions like hostility, dislike, hate, jealousy, rage and revenge. A manager may devote most of their time to cope with conflicts, deviant behaviors, ambitious individuals, gossips and dysfunctional rivalry among employees. It is evident that negative events and interactions among employees cost more time and energy for a manager than the positive side of organizational life. Therefore, exploring the realities of the dark side of organizations may have the potential to change previous assumptions about business life. This book will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies and behavior, human resource management, employment relations, and organizational psychology.

On the Emergence and Understanding of Asian Global Leadership

Author : David De Cremer
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110672065
Total Pages : 189 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis On the Emergence and Understanding of Asian Global Leadership by : David De Cremer

Download or read book On the Emergence and Understanding of Asian Global Leadership written by David De Cremer and published by Walter de Gruyter GmbH & Co KG. This book was released on 2021-07-05 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the twenty-first century, it is necessary for Asia to step up and assume a larger leadership role on the global stage, commensurate with its economic weight and interests. Eighty-eight percent of the increase in the numbers of the middle class in the next five years will take place in Asia, underscoring the reality that global business and leadership will be colored in significant ways by Asian values, approaches and strategies. This book explores how this may impact our view and conceptual approach to the notion of global leadership. The contributors to this collection explore and examine the concept of global Asian leadership and outcome implications at the societal, corporate and policy-making level. They argue that global leaders will increasingly focus on specific needs, values and strategies that are uniquely Asian, which emphasizes the reality that we most likely will have to redefine our notion of global leadership. This comprehensive study of the integration of Asian and global leadership will benefit those employed in the corporate, government and educational sectors as well as a broader audience with an interest in leadership, policy-making and economics. "To truly understand Asia, one needs to grasp not only its cultural dimensions, but also the organizational and societal contexts which provide a training ground and unique challenges and opportunities for Asian leaders. In this book, leading scholars share the latest thinking and scientific research on exactly these topics. Highly recommended for both novices and seasoned executives and scholars!" Donald L. Ferrin, Ph.D., Professor of Organisational Behaviour and Human Resources, Lee Kong Chian School of Business, Singapore Management University "While Asia’s rapid economic growth has caught the attention of the world, the study of the leadership engine behind the growth has been scarce. This book fills the void by assembling a coherent group of insightful articles to explore and explicate how Asian business leadership is different yet also similar to Western business leadership. The similarity resides in the meaning of leadership, that is, the capacity to influence others to achieve a common goal, whereas the difference manifests in the means or styles to exert such influence. With better and deeper understandings of Asian business leadership, this book offers invaluable wisdom to bridge the gap between the East and West for a more prosperous future of all mankind" Philip M. Condit, Endowed Chair Professor in Business Administration, Editor-in-Chief of Management Insights and Incoming Editor-in-Chief of Management and Organization Review, Department of Management and Organization, Foster School of Business, University of Washington

A Contemporary Look at Business Ethics

Author : Ronald R. Sims
Publisher : IAP
ISBN 13 : 1681239566
Total Pages : 578 pages
Book Rating : 4.6/5 (812 download)

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Book Synopsis A Contemporary Look at Business Ethics by : Ronald R. Sims

Download or read book A Contemporary Look at Business Ethics written by Ronald R. Sims and published by IAP. This book was released on 2017-07-01 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Contemporary Look at Business Ethics provides a ‘present day’ look at business ethics to include the challenges, opportunities and increased need for ethical leadership in today’s and tomorrow’s organizations. The book discusses current and future business ethics challenges, issues and opportunities which provides the context leaders and their organizations must navigate. The book includes an in?depth look at lessons learned about the causes of unethical behavior by examining a number of real?world examples of ethical scandals from around the world that have taken place over the past few decades. The analysis of the various ethical scandals focuses on concepts like ethical versus unethical leadership, received wisdom, the bottom?line mentality, groupthink and moral muteness, all of which contribute to the kind of organizational culture and ethical behavior one finds in an organization. The book discusses ethical decision making in general and the increased role of religion and spirituality, in confronting unethical behavior in contemporary organizations. The book also takes an in?depth look at the impact ethical scandals have on employees and more specifically the psychological contract and person?organization ethical fit with the goal of identifying, along with other things, what leaders can do to restore relationships with employees and rebuild the organization’s reputation in the eyes of various stakeholders.

Leading Up

Author : Michael Useem
Publisher : Crown Currency
ISBN 13 : 1400047005
Total Pages : 338 pages
Book Rating : 4.4/5 ( download)

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Book Synopsis Leading Up by : Michael Useem

Download or read book Leading Up written by Michael Useem and published by Crown Currency. This book was released on 2003-03-25 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s best leaders know how to lead up, a necessary strategy when a supervisor is micromanaging rather than macrothinking, when a division president offers clear directives but can’t see the future, or when investors demand instant gain but need long-term growth. Through vivid, compelling stories, Michael Useem reveals how upward leadership can transform incipient disaster into hard-won triumph. For example, U.S. Marine Corps General Peter Pace reconciled the conflicting priorities of six bosses by keeping them well informed and challenging their instructions when necessary. Useem also explores what happens when those who should step forward fail to do so—Mount Everest mountaineers might have saved themselves from disaster during a fateful ascent if only they had questioned their guides’ flawed decisions. Leading Up is a call to action. It asks us to get results by helping our superiors lead and by building on the best in everybody’s nature, and it offers a pragmatic blueprint for doing so.

Libraries as Dysfunctional Organizations and Workplaces

Author : Spencer Acadia
Publisher : Taylor & Francis
ISBN 13 : 100079881X
Total Pages : 320 pages
Book Rating : 4.0/5 (7 download)

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Book Synopsis Libraries as Dysfunctional Organizations and Workplaces by : Spencer Acadia

Download or read book Libraries as Dysfunctional Organizations and Workplaces written by Spencer Acadia and published by Taylor & Francis. This book was released on 2022-11-30 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries as Dysfunctional Organizations and Workplaces expands the "dysfunctional" concept in the professional and academic LIS discourse by exposing the internal problematics of libraries, especially at the social and organizational levels. Including contributions written by LIS professionals and scholars, the book demonstrates that although many libraries do well at attending to users and managing external information they often fail at taking care of their own employees and addressing internal workplace issues. Acadia and the contributing authors explore the problem of dysfunctional libraries so that the LIS profession can come to terms with the systemic dysfunction in their institutions and begin solution-oriented progress toward new and sustainable functionality. The book analyzes the dysfunctional nature of modern libraries, while simultaneously proposing solutions to reduce and alleviate dysfunction. Through theory and application, it takes an explicit practice-based approach with the intent to inform and explain dysfunction as experienced in the library workplace at individual and structural levels and perspectives. Libraries as Dysfunctional Organizations and Workplaces brings the dysfunction discourse to the attention of LIS academics and scholars so that further theoretical and empirical research can proceed from and subsequently be addressed in library and information schools. The book will also be essential reading for librarians and LIS students currently working or preparing to work in public, college, and university libraries.

Organizational Behavior

Author : Stephen P. Robbins
Publisher : Pearson South Africa
ISBN 13 : 9781868918539
Total Pages : 580 pages
Book Rating : 4.9/5 (185 download)

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Book Synopsis Organizational Behavior by : Stephen P. Robbins

Download or read book Organizational Behavior written by Stephen P. Robbins and published by Pearson South Africa. This book was released on 2009 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robbins/Judge provide the research you want in the language your students understand; accompanied with the best selling self-assessment software, SAL. Some topics include management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.