Managing Public Services Innovation

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Innovation in Public Sector Services

Author : Paul Windrum
Publisher : Edward Elgar Publishing
ISBN 13 : 1848441541
Total Pages : 265 pages
Book Rating : 4.8/5 (484 download)

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Book Synopsis Innovation in Public Sector Services by : Paul Windrum

Download or read book Innovation in Public Sector Services written by Paul Windrum and published by Edward Elgar Publishing. This book was released on 2008-01-01 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a timely and important contribution on innovation processes within the public sector. Departing from the myth of private equal to entrepreneurial, public equal to bureaucratic paralysis , it offers precious insights into public sector learning, entrepreneurship, of course inertias, and also the trade-offs involved in different management philosophies and performance evaluation methods. It is a rare example of political economy done right . Giovanni Dosi, Sant Anna School of Advanced Studies, Pisa Innovation and entrepreneurship have become the cornerstones for economic growth, jobs and competitiveness in the global economy. However, the burden for generating an innovative economy has fallen on the private sector. Scholars have been remarkably taciturn concerning the role for innovation and entrepreneurship in the public sector has remained strikingly invisible. No more. In Innovation in Public Sector Services, the authors assemble a team of leading international scholars in a path breaking study to identify the potential for the public sector in contributing to innovation and entrepreneurship. In particular, the volume introduces an insightful new analytical framework that lays the foundations for transforming a sleepy public sector into a dynamic, innovative and highly effective partner for leadership and change in the global era. Scholars, policy makers and business leaders who think that the public sector is condemned to being a hindrance to innovation and entrepreneurship rather than a leader championing change and competitiveness in a global economy would be well advised to read this important new book. David B. Audretsch, Indiana University, Bloomington, US and WHU, Germany This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services. The research shows that public sector organisations are important innovators in their own right. Economic growth and social development depend on efficient public sector organisations that deliver high quality services, are effectively organised, and have excellent interactions with the private sector, NGOs and citizens. Public sector innovation is complex, invariably involving changes in services, organisational structures, and managerial practices. Essential to successful innovation are the policy entrepreneurs and service entrepreneurs who develop, organise and manage new innovations. This book provides key lessons for these public sector entrepreneurs. Innovation in Public Sector Services fills a fundamental gap; explaining the dynamics of innovation and entrepreneurship in public sector services and is of great importance for researchers, academics and students interested in innovation, entrepreneurship and strategy management. It provides a stimulating read for anyone working or interested in health and social services.

Leading Public Sector Innovation

Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1847426336
Total Pages : 290 pages
Book Rating : 4.8/5 (474 download)

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Book Synopsis Leading Public Sector Innovation by : Christian Bason

Download or read book Leading Public Sector Innovation written by Christian Bason and published by Policy Press. This book was released on 2010 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a time of unprecedented turbulence, how can public sector organisations increase their ability to find innovative solutions to society's problems? Leading Public Sector Innovation shows how government agencies can use co-creation to overcome barriers and deliver more value, at lower cost, to citizens and business. Through inspiring global case studies and practical examples, the book addresses the key triggers of public sector innovation. It shares new tools for citizen involvement through design thinking and ethnographic research, and pinpoints the leadership roles needed to drive innovation at all levels of government. Leading Public Sector Innovation is essential reading for public managers and staff, social innovators, business partners, researchers, consultants and others with a stake in the public sector of tomorrow.

Handbook of Innovation in Public Services

Author : Stephen P. Osborne
Publisher : Edward Elgar Publishing
ISBN 13 : 1849809755
Total Pages : 609 pages
Book Rating : 4.8/5 (498 download)

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Book Synopsis Handbook of Innovation in Public Services by : Stephen P. Osborne

Download or read book Handbook of Innovation in Public Services written by Stephen P. Osborne and published by Edward Elgar Publishing. This book was released on 2013-01-01 with total page 609 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.

Innovation in the Public Sector

Author : V. Bekkers
Publisher : Springer
ISBN 13 : 0230307523
Total Pages : 252 pages
Book Rating : 4.2/5 (33 download)

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Book Synopsis Innovation in the Public Sector by : V. Bekkers

Download or read book Innovation in the Public Sector written by V. Bekkers and published by Springer. This book was released on 2011-04-12 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Addresses issues relevant to an understanding of the innovation journeys on which public organizations have embarked. If public innovation is defined as a necessary condition for establishing meaningful interactions between the government and society what are the relevant issues that may explain successful processes and forms of public innovation?

Managing Change and Innovation in Public Service Organizations

Author : Kerry Brown
Publisher : Routledge
ISBN 13 : 113433267X
Total Pages : 274 pages
Book Rating : 4.1/5 (343 download)

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Book Synopsis Managing Change and Innovation in Public Service Organizations by : Kerry Brown

Download or read book Managing Change and Innovation in Public Service Organizations written by Kerry Brown and published by Routledge. This book was released on 2012-10-02 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include: the use of figures, tables and boxes to highlight ideas and concepts of central importance a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice clear learning objectives for each chapter with suggestions for further reading. Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

Practical Innovation in Government

Author : Alan G Robinson
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523001801
Total Pages : 176 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Practical Innovation in Government by : Alan G Robinson

Download or read book Practical Innovation in Government written by Alan G Robinson and published by Berrett-Koehler Publishers. This book was released on 2022-07-19 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government. Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones. In their six-year, five-country study of seventy-seven government organizations-ranging from small departments to entire states-Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don't work well in the public sector, while practices that are rare in the private sector prove highly effective. The highest performers they studied had attained levels of efficiency that rivaled the best private-sector companies. Rather than management making the improvements, as is the norm in the private sector, these high-performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day. You'll discover how Denver's Department of Excise and Licenses reduced wait times from an hour and forty minutes to just seven minutes; how the Washington State Patrol garage tripled its productivity and became a national benchmark; how a K8 school in New Brunswick, Canada, boosted the percentage of students reading at the appropriate age level from 22 percent to 78 percent; and much more.

Digital Government and Public Management

Author : J. Ramon Gil-Garcia
Publisher : Routledge
ISBN 13 : 1000535940
Total Pages : 171 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Digital Government and Public Management by : J. Ramon Gil-Garcia

Download or read book Digital Government and Public Management written by J. Ramon Gil-Garcia and published by Routledge. This book was released on 2021-12-26 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

Managing Public Services

Author : Irvine Lapsley
Publisher : Routledge
ISBN 13 : 1000475867
Total Pages : 210 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Managing Public Services by : Irvine Lapsley

Download or read book Managing Public Services written by Irvine Lapsley and published by Routledge. This book was released on 2021-11-23 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores innovations in public management, including establishing a corporate vision, strategizing an organization and change management. Chapters provide a valuable frame of reference for the 21st-century manager of public services by assessing the renewal of existing practices such as strategic costing, performance management, digitization and procurement and innovations in management practices, including branding, Lean Management, resilience and risk management. The book suggests that, as the management of public services is imbued with financial, social, economic and political uncertainties, management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. This book ultimately supports the reflective manager, those who think about their job and are open to new ideas on how their job can be done better, by revisiting existing practices and examining innovations in public management. Enriched with real-life cases and thought-provoking discussion questions, this is the ideal textbook for reflective, open-minded advanced students of public management and actual, or aspiring, reflective managers in public services.

Fostering Innovation in the Public Sector

Author : Organization for Economic Cooperation and Development
Publisher : Organization for Economic Co-Operation & Development
ISBN 13 : 9789264270862
Total Pages : 0 pages
Book Rating : 4.2/5 (78 download)

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Book Synopsis Fostering Innovation in the Public Sector by : Organization for Economic Cooperation and Development

Download or read book Fostering Innovation in the Public Sector written by Organization for Economic Cooperation and Development and published by Organization for Economic Co-Operation & Development. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public sector innovation does not happen by itself: problems need to be identified, and ideas translated into projects that can be tested, implemented and shared. To do so, public sector organisations must identify the processes and structures that can support and accelerate innovation. This report looks at how governments can create an environment that fosters innovation. It discusses the role of government management in inhibiting or enabling innovation, and the role that specific functions such as human resources management and budgeting can play. It suggests ways to support innovation - including by managing information, data and knowledge - as well as strategies for managing risk. Drawing on country approaches compiled and analysed by the OECD Observatory of Public Sector Innovation, the report presents a framework for collecting and examining data on the ability of central government to foster public sector innovation.

Innovation in Public Services

Author : Stephen P. Osborne
Publisher : Routledge
ISBN 13 : 1317362594
Total Pages : 407 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Innovation in Public Services by : Stephen P. Osborne

Download or read book Innovation in Public Services written by Stephen P. Osborne and published by Routledge. This book was released on 2017-10-02 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: In response to changes in internal needs, external organizational environments, and the expectations of shareholders – most notably, citizens and politicians – innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth. This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement. The studies – which examine the situation in a range of countries in Europe and Asia – cover a range of different organizations such as non-profits, health service organizations, and local governments. This book was originally published as a special issue of Public Management Review.

Framing Innovation in Public Service Sectors

Author : Rolf Rønning
Publisher : Routledge
ISBN 13 : 113462848X
Total Pages : 266 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Framing Innovation in Public Service Sectors by : Rolf Rønning

Download or read book Framing Innovation in Public Service Sectors written by Rolf Rønning and published by Routledge. This book was released on 2014-05-09 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here. Rather than presenting a general theory of innovation, the book specifies how innovation and value creation are interconnected with social and institutional elements. Analytical constructs, including dynamic capability, absorptive capacity, and practice-based approaches, are reviewed and anchored in the organizational context of public sector services. Such a perspective on innovation can help us develop new understandings of the process and history of innovation, contributing to processual organizational analysis in a broader sense, and further developing present theories of organizational change.

Administrative Reform

Author : Gerald E. Caiden
Publisher : Routledge
ISBN 13 : 1351533894
Total Pages : 254 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Administrative Reform by : Gerald E. Caiden

Download or read book Administrative Reform written by Gerald E. Caiden and published by Routledge. This book was released on 2017-07-05 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is administrative reform? How is it differentiated from other kinds of social reform? Who are administrative reformers and how do they approach their task? And who benefits and who suffers from it? Does a theory of administrative reform exist?A survey of published research on administrative reform reveals that satisfactory answers to these questions are handicapped by methodological and theoretical shortcomings. There are no common definitions, no agreement over content, no selected boundaries, no clear links with the wide phenomenon of social reform, no firm hypothesis tested by empirical findings, and no continuous dialogue between practitioners and theorists. This book is the first comprehensive and systematic treatment of the subject for professionals and students in the fields of public and private administration. It carefully examines the diverse interdisciplinary literature on the subject and identifies and develops the most promising approaches towards a unified theory.Caiden shows how the study of administrative reform can contribute substantially to the development of administrative theory, and constructs a working definition of the phenomenon of administrative reform, distinguishing it from social change and from administrative change. The practical use of this definition is tested by the analysis of various case histories of administrative cultures of different periods in history, from which a common cycle of reform processes is discerned. The author follows with a detailed examination of the processes themselves. The book concludes with a discussion of the obstacles to reform and a review of the author's findings and conclusions.

Knowledge Management in the Public Sector

Author : David E McNabb
Publisher : Routledge
ISBN 13 : 1317466691
Total Pages : 529 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Knowledge Management in the Public Sector by : David E McNabb

Download or read book Knowledge Management in the Public Sector written by David E McNabb and published by Routledge. This book was released on 2015-01-28 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information - and then converting and disseminating these resources to all who need to share in the organizational knowledge. Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies.

Organizational Innovation in Public Services

Author : P. Valkama
Publisher : Springer
ISBN 13 : 113701184X
Total Pages : 283 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Organizational Innovation in Public Services by : P. Valkama

Download or read book Organizational Innovation in Public Services written by P. Valkama and published by Springer. This book was released on 2013-08-22 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the wake of the economic crisis, many public services are facing a challenging environment in which they receive less funding but are expected to deliver better services. Organisational Innovation in Public Services develops new theoretical models and analyses case studies to provide an important insight into how to modernise public services.

Managing Public Services - Implementing Changes

Author : Tony L. Doherty
Publisher : Routledge
ISBN 13 : 1134679521
Total Pages : 584 pages
Book Rating : 4.1/5 (346 download)

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Book Synopsis Managing Public Services - Implementing Changes by : Tony L. Doherty

Download or read book Managing Public Services - Implementing Changes written by Tony L. Doherty and published by Routledge. This book was released on 2005-08-18 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted. Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including: case studies review questions illustrative vignettes. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.

The Innovation Imperative in the Public Sector Setting an Agenda for Action

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264236562
Total Pages : 74 pages
Book Rating : 4.2/5 (642 download)

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Book Synopsis The Innovation Imperative in the Public Sector Setting an Agenda for Action by : OECD

Download or read book The Innovation Imperative in the Public Sector Setting an Agenda for Action written by OECD and published by OECD Publishing. This book was released on 2015-08-19 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book identifies how organisations can improve their capacity for innovation by empowering the workforce, generating ideas, adopting new methods of work and reducing regulatory complexity.

Managing Open Service Innovation

Author : Anne-laure Mention
Publisher : World Scientific
ISBN 13 : 9811234507
Total Pages : 250 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Managing Open Service Innovation by : Anne-laure Mention

Download or read book Managing Open Service Innovation written by Anne-laure Mention and published by World Scientific. This book was released on 2021-04-22 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the last fifteen years, open innovation has been one of the hottest topics in innovation management research. Digitalisation of the open innovation process has also emerged as a concept of high organisational value. The potential benefits of this concept and how firms organise, or should organise, in order to realize these benefits have been addressed in numerous empirical studies published in scientific journals as well as books. Responding to the need for further conceptual and empirical research on open innovation in services, this book reveals if and how service providers in different service sub-sectors have implemented the concept of open innovation. Based on rich empirical data, the book discusses the benefits and drawbacks, the processes, the characteristics and the management practices of open innovation in private as well as public service organizations.Through a series of empirical case studies focusing on the open innovation practices of different public and private service organizations, this book contributes to deepening our understanding of how the concept of open innovation has been implemented in services, and what challenges, achievements and benefits that are associated with the implementation of open innovation concepts in this sector. These insights it provides can assist managers of both private and public service providers to confidently implement open innovation in an efficient manner in their organizations.