Managing Narcissists Blamers Dramatics And More Research Driven Scripts For Managing Difficult Personalities At Work

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Managing Narcissists, Blamers, Dramatics and More...: Research-Driven Scripts For Managing Difficult Personalities At Work

Author : Mark Murphy
Publisher :
ISBN 13 : 9781732048461
Total Pages : 116 pages
Book Rating : 4.0/5 (484 download)

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Book Synopsis Managing Narcissists, Blamers, Dramatics and More...: Research-Driven Scripts For Managing Difficult Personalities At Work by : Mark Murphy

Download or read book Managing Narcissists, Blamers, Dramatics and More...: Research-Driven Scripts For Managing Difficult Personalities At Work written by Mark Murphy and published by . This book was released on 2019-12 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: From New York Times bestseller Mark Murphy comes the definitive guide to managing difficult people! Do you ever have to deal with giant egos, or blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt? This book gives you the research-backed scripts to manage the most difficult personalities on your team, including Dramatics, Blamers, Narcissists, the Confidently Incompetent, Negative Personalities, Talented Terrors, and more! This book gives you the specific scripts to improve even the most difficult personalities! Mark Murphy is a New York Times bestselling author, contributor to Forbes, and the founder of Leadership IQ, ranked one of the Top 10 Leadership Development Firms in the world. Mark's books include Hiring for Attitude, Truth At Work: The Science of Delivering Tough Messages, Hundred Percenters: Challenge Your People to Give It Their All and They'll Give You Even More, and HARD Goals: The Science of Getting From Where You Are to Where You Want to Be. His work has appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, and U.S. News & World Report. Mark has also appeared on CNN, NPR, CBS Sunday Morning, and ABC's 20/20. Learn more at www.leadershipiq.com

Powerful Phrases for Dealing with Difficult People

Author : Renee Evenson
Publisher : AMACOM
ISBN 13 : 0814432999
Total Pages : 242 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Difficult Personalities

Author : Hazel Edwards
Publisher : Penguin Group Australia
ISBN 13 : 1742536980
Total Pages : 231 pages
Book Rating : 4.7/5 (425 download)

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Book Synopsis Difficult Personalities by : Hazel Edwards

Download or read book Difficult Personalities written by Hazel Edwards and published by Penguin Group Australia. This book was released on 2012-08-09 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all have people in our lives who frustrate, annoy or hurt us. Consider those who claim 'I'm always right!', workplace bullies, or obsessive personality types. And most of us hurt others occasionally, too. In Difficult Personalities Dr Helen McGrath and Hazel Edwards take common situations and offer strategies to help, including: anger and conflict management achieving empathy optimism and assertion making decisions about difficult relationships This is a reassuring guide to dealing with the challenging behaviour we encounter daily, as well as with our own. It's an essential resource for understanding, living with or working with people whose behaviour is frustrating, confusing or damaging.

Coping with Toxic Managers, Subordinates --and Other Difficult People

Author : Roy H. Lubit
Publisher : FT Press
ISBN 13 : 9780131409958
Total Pages : 408 pages
Book Rating : 4.4/5 (99 download)

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Book Synopsis Coping with Toxic Managers, Subordinates --and Other Difficult People by : Roy H. Lubit

Download or read book Coping with Toxic Managers, Subordinates --and Other Difficult People written by Roy H. Lubit and published by FT Press. This book was released on 2004 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.

Managing Difficult People

Author : Marilyn Pincus
Publisher : Simon and Schuster
ISBN 13 : 1593371861
Total Pages : 224 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis Managing Difficult People by : Marilyn Pincus

Download or read book Managing Difficult People written by Marilyn Pincus and published by Simon and Schuster. This book was released on 2004-10-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Bad Apples

Author : Terrence Sember
Publisher : Simon and Schuster
ISBN 13 : 1440514275
Total Pages : 190 pages
Book Rating : 4.4/5 (45 download)

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Book Synopsis Bad Apples by : Terrence Sember

Download or read book Bad Apples written by Terrence Sember and published by Simon and Schuster. This book was released on 2009-05-18 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment.

Dealing With Difficult People

Author : Rick Brinkman
Publisher : McGraw Hill Professional
ISBN 13 : 0071487158
Total Pages : 127 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Dealing With Difficult People by : Rick Brinkman

Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

How to Deal With Difficult People

Author : Gill Hasson
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 215 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis How to Deal With Difficult People by : Gill Hasson

Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Working with Difficult People, Second Revised Edition

Author : Amy Cooper Hakim
Publisher : Penguin
ISBN 13 : 1101993111
Total Pages : 352 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Working with Difficult People, Second Revised Edition by : Amy Cooper Hakim

Download or read book Working with Difficult People, Second Revised Edition written by Amy Cooper Hakim and published by Penguin. This book was released on 2016-12-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

It's All Your Fault at Work!

Author : Bill Eddy
Publisher : Unhooked Books
ISBN 13 : 9781936268665
Total Pages : 0 pages
Book Rating : 4.2/5 (686 download)

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Book Synopsis It's All Your Fault at Work! by : Bill Eddy

Download or read book It's All Your Fault at Work! written by Bill Eddy and published by Unhooked Books. This book was released on 2015-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A four-step method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work: customers, employees, managers and business-owners.

Managing for People Who Hate Managing

Author : Devora Zack
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609945751
Total Pages : 178 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis Managing for People Who Hate Managing by : Devora Zack

Download or read book Managing for People Who Hate Managing written by Devora Zack and published by Berrett-Koehler Publishers. This book was released on 2012-08-27 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.

Shifting the Monkey

Author : Todd Whitaker
Publisher : Triple Nickel Press
ISBN 13 : 0982702973
Total Pages : 16 pages
Book Rating : 4.9/5 (827 download)

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Book Synopsis Shifting the Monkey by : Todd Whitaker

Download or read book Shifting the Monkey written by Todd Whitaker and published by Triple Nickel Press. This book was released on 2012 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone has responsibilities, obligations, and problems to deal with in the workplace and in life. Some people, however, have mastered the art of shifting those monkeys onto the backs of others. They claim they don t know how to solve a problem or do the task, they say they don't have time, they complain, they perform poorly, they find any and every way to avoid the work - and yet somehow, they're never held accountable. Instead, hardworking, loyal employees who care about results end up shouldering those burdens for their lazy or unmotivated colleagues. The slackers get just what they want - less work - while the best employees become alienated and overworked. Who is to blame for those misplaced monkeys? Shifting the Monkey shows how to shift an organization's focus from compensating for, excusing, and working around problem people to cultivating and rewarding the best employees. --Publisher.

Toxic Workplace!

Author : Mitchell Kusy
Publisher : John Wiley & Sons
ISBN 13 : 0470464607
Total Pages : 239 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Toxic Workplace! by : Mitchell Kusy

Download or read book Toxic Workplace! written by Mitchell Kusy and published by John Wiley & Sons. This book was released on 2009-04-01 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The day this person left our company is considered an annual holiday!” THIS QUOTE, taken from Kusy and Holloway’s research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others’ thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement. Kusy and Holloway’s research reveals the warning signs that indicate a serious behavioral problem and identifies how this toxicity spreads in systems with long-term effects on organizational climate, even after the person has left. Their two-year, cutting-edge research study provides very specific actions that leaders need to take to reduce both the intensity and frequency of toxic personalities at work. No other book provides this menu of options from a systems perspective with practical relevance in real work situations. You’ll learn how to identify the toxic personality and describe the leader reactions and approaches that typically don’t work. Toxic Workplace! provides hands-on approaches that work with research-based strategies at the individual, team, and organizational level.Toxic Workplace! will provide new insights on how leaders lead, how organizational cultures sustain themselves, and how teams deal with toxic personalities.

Hiring for Attitude (PB)

Author : Mark Murphy
Publisher : McGraw Hill Professional
ISBN 13 : 0071785868
Total Pages : 241 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Hiring for Attitude (PB) by : Mark Murphy

Download or read book Hiring for Attitude (PB) written by Mark Murphy and published by McGraw Hill Professional. This book was released on 2011-12-02 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization’s culture. Murphy cites his own company’s research and examines recent scientific studies about the practical effects a person’s attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.

Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More

Author : Mark Murphy
Publisher : McGraw Hill Professional
ISBN 13 : 0071639837
Total Pages : 225 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More by : Mark Murphy

Download or read book Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More written by Mark Murphy and published by McGraw Hill Professional. This book was released on 2009-12-03 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Push employees to their full potential with “tough love” leadership! “Provides the tools managers need to take ‘average’ employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters.” Laura Christiansen, Vice President Human Resources, VTech Communications, Inc. "Heavily-researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!" Ned Fitch, CEO, Kalahari Tea "Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness." Training Magazine We’ve all heard the saying that a happy employee is a motivated employee. But what if that’s not true? Leadership IQ CEO Mark Murphy says the “happy employee” philosophy doesn’t work. A study of more than 500,000 leaders and employees shows that despite the billions of dollars organizations spend to satisfy and engage workers, 72% of employees admit they’re still not giving their best effort at work. Rather, it’s leaders who focus on making their people great—not happy—who inspire Hundred Percenter performance. If you talk to the employees behind today’s great innovations, you’re unlikely to hear, “I was inspired by a boss who coddles me.” Instead you’d probably hear, “My boss challenges me and pushes me past my limits.” Most workplaces are brimming with untapped talent—only it’s suppressed by leaders who fail to connect with and challenge employees to unleash their true potential. Here are just a few of the big ideas in Hundred Percenters: The harder the goals you set, the better your employees will perform You should never use a Compliment Sandwich to deliver feedback Talented Terrors—people with great skills and a bad attitude—can destroy your company culture Before you can start motivating Hundred Percenters, you have to stop demotivating them You should never ask your employees if they’re “satisfied” This groundbreaking book debunks management fads that don’t apply to today’s workplace and provides the facts, theories, and direction you need to become a 100% Leader. Apply Murphy’s leadership lessons and you’ll see innovation, productivity, and profits soar, while employee turnover rates plummet. Hundred Percenters will bring out the best in your workforce.

Narcissistic Leaders

Author : Michael Maccoby
Publisher : Crown Business
ISBN 13 : 0767910257
Total Pages : 322 pages
Book Rating : 4.7/5 (679 download)

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Book Synopsis Narcissistic Leaders by : Michael Maccoby

Download or read book Narcissistic Leaders written by Michael Maccoby and published by Crown Business. This book was released on 2012-04-25 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's business leaders maintain a higher profile than their predecessors did in the 1950s through the 1980s. Rather than hide behind the corporate veil, they give interviews to magazines like Business Week, Time, and The Economist. According to psychoanalyst, anthropologist, and consultant Michael Maccoby, this love of the limelight often stems from their personalities—in a narcissistic personality. That is both good and bad news: Narcissists are good for companies that need people with vision and the courage to take them in new directions. But narcissists can also lead companies into trouble by refusing to listen to the advice and warnings of their managers. So what can the narcissistic leader do to avoid the traps of his own personality? Maccoby argues that today’s most innovative leaders are not consensus-building bureaucrats; they are “productive narcissists” with the interrelated set of skills —foresight, systems thinking, visioning, motivating, and partnering—that he terms “strategic intelligence.” Maccoby redefines the negative stereotype as the personality best suited to lead during times of rapid social and economic change.

Truth at Work: The Science of Delivering Tough Messages

Author : Mark Murphy
Publisher : McGraw Hill Professional
ISBN 13 : 1260011860
Total Pages : 225 pages
Book Rating : 4.2/5 (6 download)

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Book Synopsis Truth at Work: The Science of Delivering Tough Messages by : Mark Murphy

Download or read book Truth at Work: The Science of Delivering Tough Messages written by Mark Murphy and published by McGraw Hill Professional. This book was released on 2017-05-26 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: • How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth • How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share • How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue • How to assess if your current approach is too tough or too soft • A checklist for diagnosing whether you need a one-time talk or multi-conversation process • How Structured Listening helps you calmly and logically control volatile conversations • The 7 phrases that make people defensive (and what you should say instead) • And much more! Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.