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Managing Industrial Services
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Book Synopsis Managing Industrial Services by : Thomas Friedli
Download or read book Managing Industrial Services written by Thomas Friedli and published by Springer Nature. This book was released on 2021-06-23 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Book Synopsis Modern Industrial Services by : Shaun West
Download or read book Modern Industrial Services written by Shaun West and published by Springer Nature. This book was released on 2022 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
Book Synopsis Designing and Managing Industrial Product-Service Systems by : Petri Helo
Download or read book Designing and Managing Industrial Product-Service Systems written by Petri Helo and published by Springer. This book was released on 2016-08-27 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.
Book Synopsis Strategy and Management of Industrial Brands by : Philippe Malaval
Download or read book Strategy and Management of Industrial Brands written by Philippe Malaval and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategy and Management of Industrial Brands is the first book devoted to business-to-business products and services. Looking at numerous companies, this book defines two brand objectives that are specific to the industrial and service sectors and which must be added to the traditional functions of branding: the minimization of risk as perceived by buyers, and the facilitation of the customer company's performance by the supplier brand. Different ways of classifying brands are suggested, providing a better understanding of brand strategies adopted by business-to-business companies, as well as new concepts such as brand `printability', `visibility', and `purchaseability'. Five major brand categories are dealt with in separate chapters: -entering goods brands; -intermediary equipment goods brands; -equipment goods brands; -business-to-business service brands; and -industrial distributor brands. From a practical point of view, the aim of the book is to address the main concerns of managers: How to create and protect brands? What type of visual identity is appropriate? How to manage international brands? An analysis of 1,500 industrial brands as well as 40 case studies are included in this book. These brands are used in both the industrial (automotive, building, aeronautics, IT, etc.) and consumer sectors (clothing, electronics, food packaging, telecommunications, etc.). This book has been written for professors and students of universities and business schools, as well as managers and people working in industry or the service sector.
Book Synopsis Industrial Project Management by : Adedeji Badiru
Download or read book Industrial Project Management written by Adedeji Badiru and published by CRC Press. This book was released on 2007-08-13 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book of the Month Award---Industrial Engineering Magazine Whatever your business, getting the work done on time can make or break your organization. The faster the world moves, the more this becomes important. The expanding utility and relevance of project management has lead to its emergence as a separate body of knowledge embraced by various disc
Book Synopsis Service Science, Management and Engineering by : Bill Hefley
Download or read book Service Science, Management and Engineering written by Bill Hefley and published by Springer Science & Business Media. This book was released on 2008-01-08 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.
Book Synopsis Management of Industrial Cleaning Technology and Processes by : John Durkee
Download or read book Management of Industrial Cleaning Technology and Processes written by John Durkee and published by Elsevier. This book was released on 2006-07-21 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: More stringent quality standards and environmental/safety regulations as well as new process and chemical technology have changed industrial cleaning from a “wet and wipe application to a valued and demanding process operation. This book will help cleaning operatives, designers of equipment, metal finishers, industrial chemists and decontaminators understand the value and demands required within the industrial cleaning process and an environment of continuing change. * Covers all aspects of modern cleaning technologies, helping readers to understand basics of cleaning, equipment used, techniques and possible changes to come within the industry.* Includes environmental regulations and the basis for modern cleaning technologies, ensuring the reader is up to date on cleaning chemicals and their affects.* Covers testing for cleanliness, ensuring cleaning operatives, technicians and end users understand how to achieve the demands required within the industrial cleaning process and an environment of continuing change.
Book Synopsis Service Management by : John R. Bryson
Download or read book Service Management written by John R. Bryson and published by Springer Nature. This book was released on 2020-11-26 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Book Synopsis Industrial Production Management in Flexible Manufacturing Systems by : Dima, Ioan Constantin
Download or read book Industrial Production Management in Flexible Manufacturing Systems written by Dima, Ioan Constantin and published by IGI Global. This book was released on 2013-01-31 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industrial Production Management in Flexible Manufacturing Systems addresses the present discussions surrounding flexible production systems based on automation, robotics and cybernetics as they continue to replace the traditional production systems. The book also covers issues related to the use of multi-servicing in the operational management of the industrial production and its scheduling systems.
Book Synopsis Global Manufacturing Management by : Thomas Friedli
Download or read book Global Manufacturing Management written by Thomas Friedli and published by Springer Nature. This book was released on 2021-09-28 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using site-specific optimization approaches in international manufacturing networks is increasingly proving insufficient. To solve this problem, several holistic and integrated alternatives have been developed to reflect a global perspective. This book presents advances in the St. Gallen Global Manufacturing Network Model and its application in numerous industry-, benchmarking- and research projects. The contents combine data-driven solutions with qualitative management frameworks for the strategic optimization of international manufacturing networks. In the first part, the book addresses the foundation of manufacturing network management and further describes the St. Gallen Operational Excellence approaches to manage plant performance. On this basis, the authors show how plant- and network-level performance can be enhanced via key improvement domains (e.g., strategy, configuration, coordination, performance management, digitalization). In turn, the second part demonstrates the application of the constructs in manufacturing companies from various industries. By combining research and practice, the book offers unique perspectives on the management of global production striving toward higher performance on manufacturing site and network level.
Book Synopsis Industrial Excellence by : Christoph H. Loch
Download or read book Industrial Excellence written by Christoph H. Loch and published by Springer Science & Business Media. This book was released on 2013-03-20 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does "excellent manufacturing management" mean? Management texts to date have emphasized that it is, above methods such as SPC or TQM, a matter of "intangibles" and "culture". This book takes the myth out of management excellence; it can be learned and practiced. First, manage the three core processes, strategy deployment, product and process development, and the supply chain. And secondly, pay attention to the dimension of management quality, direction setting, integration and delegation, communication, participation, measurement, and employee development. This book explains management quality and demonstrates how it is implemented, with ten plant tours through world-class factories from different industries.
Book Synopsis Industrial Safety and Maintenance Management by : M.P. Poonia, S.C. Sharma
Download or read book Industrial Safety and Maintenance Management written by M.P. Poonia, S.C. Sharma and published by KHANNA PUBLISHING HOUSE. This book was released on 2017 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the age of industrialisation having main focus on increased production, higher productivity, stringent quality, minimizing cost etc., it has become essential to have more knowledge on industrial safety and various hazards with their remedial measures. Maintenance aspects are also gaining importance, as they have substantial impact on production, productivity, workers safety and their health and working environment. Neglect of safety in an industry at any stage. from concept to design, erection, commissioning, operation and maintenance of plant and machinery may lead to loss of life, production and money. It is hoped that this book will be very useful for the engineering student and professionals. The book covers the AICTE model curriculum and the syllabii of various other Indian university on the subject.
Book Synopsis An Introduction to Industrial Service Design by : Satu Miettinen
Download or read book An Introduction to Industrial Service Design written by Satu Miettinen and published by Taylor & Francis. This book was released on 2016-11-10 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.
Book Synopsis Service Quality by : Stephen Walter Brown
Download or read book Service Quality written by Stephen Walter Brown and published by Lexington Books. This book was released on 1991 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
Book Synopsis Industrial Safety and Risk Management by : Laird Wilson
Download or read book Industrial Safety and Risk Management written by Laird Wilson and published by University of Alberta. This book was released on 2003-08-15 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: The industrial workplace should be an environmentally sound and reliable operation with established safety and health policies and practices. Most companies work hard to achieve this goal by having Industrial Safety and Risk Management programs in place. The key benefits of a first-class ISRM program are the reduction of risk to people, environment, assets and production for company personnel, contractors, the public and investors. Professors Wilson and McCutcheon offer an integrated approach to industrial safety and risk management and explain the elements of practice required to manage health, safety and environmental risk effectively. Contributors from industry and government add their expertise to provide a comprehensive examination of issues concerning industrial health, safety and risk management programs; risk assessment and management; causation models and systematic incident investigation; and human factors. Case studies of industrial disasters offer lessons in how to proactively reduce risks in operations or projects. Industrial Safety and Risk Management provides a solid base for students and industry to implement, manage and improve their understanding and knowledge of safety and risk management programs. It provides an excellent training program for new professionals, junior managers and supervisors working in industry.
Book Synopsis Closing the Gap Between Practice and Research in Industrial Engineering by : Elisabeth Viles
Download or read book Closing the Gap Between Practice and Research in Industrial Engineering written by Elisabeth Viles and published by Springer. This book was released on 2017-08-17 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the XXII International Conference on Industrial Engineering and Operations Management, International IIE Conference 2016, and International AIM Conference 2016. This joint conference is a result of an agreement between ADINGOR (Asociación para el Desarrollo de la Ingeniería de Organización), ABEPRO (Associação Brasileira de Engenharia de Produção), AIM (European Academy for Industrial Management) and the IIE (Institute of Industrial Engineers), and took place at TECNUN-School of Engineering (San Sebastián, Spain) from July 13th to 15th, 2016. The book includes the latest research advances and cutting-edge analyses of real case studies in Industrial Engineering and Operations Management from diverse international contexts, while also identifying concrete business applications for the latest findings and innovations in operations management and the decisions sciences.
Book Synopsis Industrial Security by : David L. Russell
Download or read book Industrial Security written by David L. Russell and published by John Wiley & Sons. This book was released on 2015-03-12 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive and practical guide to security organization and planning in industrial plants Features Basic definitions related to plant security Features Countermeasures and response methods Features Facilities and equipment, and security organization Topics covered are applicable to multiple types of industrial plants Illustrates practical techniques for assessing and evaluating financial and corporate risks
