Managing Customer Centric Strategies In The Digital Landscape

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Managing Customer-Centric Strategies in the Digital Landscape

Author : Ho, Ree Chan
Publisher : IGI Global
ISBN 13 :
Total Pages : 652 pages
Book Rating : 4.3/5 (693 download)

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Book Synopsis Managing Customer-Centric Strategies in the Digital Landscape by : Ho, Ree Chan

Download or read book Managing Customer-Centric Strategies in the Digital Landscape written by Ho, Ree Chan and published by IGI Global. This book was released on 2024-10-25 with total page 652 pages. Available in PDF, EPUB and Kindle. Book excerpt: In todays rapidly evolving digital landscape, the integration of emerging technologies has reshaped the business world and propelled companies to keep pace with advancements like artificial intelligence, data science, blockchain, and reality virtualization. These technologies are no longer just tools for efficiency but are crucial drivers of customer-centric strategies that enhance productivity and service. As businesses strive to maximize the value of their technology investments, they must integrate these innovations into their entire business ecosystem to meet the needs of socially connected, tech-savvy customers. Leveraging Emerging Technologies for Customer-Centric Business Strategies explores the crucial intersection of technological innovation and customer-centricity in the digital age. These chapters delve into how companies can effectively implement new technologies such as AI, machine learning, and big data analytics, to better serve customer demands and foster stronger engagement. By examining current business models, predicting future trends, and analyzing the role of customer involvement in co-creation, this comprehensive resource provides researchers, business practitioners, and academics with the strategies needed to navigate the fast-paced, technology-driven marketplace.

Customer Centricity

Author : Peter Fader
Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4.:/5 (113 download)

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Book Synopsis Customer Centricity by : Peter Fader

Download or read book Customer Centricity written by Peter Fader and published by . This book was released on 2012 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.

Digital and Social Media Marketing

Author : Nripendra P. Rana
Publisher : Springer Nature
ISBN 13 : 3030243745
Total Pages : 337 pages
Book Rating : 4.0/5 (32 download)

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Book Synopsis Digital and Social Media Marketing by : Nripendra P. Rana

Download or read book Digital and Social Media Marketing written by Nripendra P. Rana and published by Springer Nature. This book was released on 2019-11-11 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.

Handbook of Research on Management and Strategies for Digital Enterprise Transformation

Author : Sandhu, Kamaljeet
Publisher : IGI Global
ISBN 13 : 1799850161
Total Pages : 443 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Handbook of Research on Management and Strategies for Digital Enterprise Transformation by : Sandhu, Kamaljeet

Download or read book Handbook of Research on Management and Strategies for Digital Enterprise Transformation written by Sandhu, Kamaljeet and published by IGI Global. This book was released on 2021-04-02 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: From traditional brick and mortar to new start-ups, businesses are harnessing the power of digital enterprise as a cost-effective model to deliver goods and services online. Digital enterprise strategy is adopted for transforming business, streamlining processes, and making the best use of online technologies to enhance interaction with customers and employees and deliver excellent customer experience in real time. Digital enterprises increasingly need digital workers to establish greater digital skills to bear on every activity and to drive management, strategy, and innovation, which are key for digital enterprise transformation. The Handbook of Research on Management and Strategies for Digital Enterprise Transformation is a crucial reference source that discusses leveraging technology for the customers’, employees’, and suppliers’ benefit, as well as integrating complex processes to management, marketing, production, manufacturing, and financial systems. Combining management, strategy, technology, and digital enterprise topics into one book provides the reader with a holistic understanding of the new developments in these emerging fields. This study will also include key topics of interest on how to address structural changes underway in the local and global business environment for digital enterprise transformation. Featuring research on topics such as e-commerce, organizational learning, and agile management, this book is ideally designed for business professionals, policymakers, researchers, students, and managers.

The Customer Centricity Playbook

Author : Peter Fader
Publisher : University of Pennsylvania Press
ISBN 13 : 1613631413
Total Pages : 136 pages
Book Rating : 4.6/5 (136 download)

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Book Synopsis The Customer Centricity Playbook by : Peter Fader

Download or read book The Customer Centricity Playbook written by Peter Fader and published by University of Pennsylvania Press. This book was released on 2018-10-30 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Managing Media Companies

Author : Annet Aris
Publisher : John Wiley & Sons
ISBN 13 : 047071395X
Total Pages : 402 pages
Book Rating : 4.4/5 (77 download)

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Book Synopsis Managing Media Companies by : Annet Aris

Download or read book Managing Media Companies written by Annet Aris and published by John Wiley & Sons. This book was released on 2012-06-11 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors of this book have made an in depth study of the strategies and management practices of leading media companies and have identified the core competences media companies need to have to win in the new world. The book is strongly focused on applicability and combines long standing best practice principles with innovative approaches for staying ahead. It systematically discusses competences needed in each of the key functional areas in the media companies drawing on examples from all main media sectors.

Enterprise Content and Search Management for Building Digital Platforms

Author : Shailesh Kumar Shivakumar
Publisher : John Wiley & Sons
ISBN 13 : 1119206812
Total Pages : 470 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis Enterprise Content and Search Management for Building Digital Platforms by : Shailesh Kumar Shivakumar

Download or read book Enterprise Content and Search Management for Building Digital Platforms written by Shailesh Kumar Shivakumar and published by John Wiley & Sons. This book was released on 2016-11-30 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides modern enterprises with the tools to create a robust digital platform utilizing proven best practices, practical models, and time-tested techniques Contemporary business organizations can either embrace the digital revolution—or be left behind. Enterprise Content and Search Management for Building Digital Platforms provides modern enterprises with the necessary tools to create a robust digital platform utilizing proven best practices, practical models, and time-tested techniques to compete in the today’s digital world. Features include comprehensive discussions on content strategy, content key performance indicators (KPIs), mobile-first strategy, content assessment models, various practical techniques and methodologies successfully used in real-world digital programs, relevant case studies, and more. Initial chapters cover core concepts of a content management system (CMS), including content strategy; CMS architecture, templates, and workflow; reference architectures, information architecture, taxonomy, and content metadata. Advanced CMS topics are then covered, with chapters on integration, content standards, digital asset management (DAM), document management, and content migration, evaluation, validation, maintenance, analytics, SEO, security, infrastructure, and performance. The basics of enterprise search technologies are explored next, and address enterprise search architecture, advanced search, operations, and governance. Final chapters then focus on enterprise program management and feature coverage of various concepts of digital program management and best practices—along with an illuminating end-to-end digital program case study. Offers a comprehensive guide to the understanding and learning of new methodologies, techniques, and models for the creation of an end-to-end digital system Addresses a wide variety of proven best practices and deployed techniques in content management and enterprise search space which can be readily used for digital programs Covers the latest digital trends such as mobile-first strategy, responsive design, adaptive content design, micro services architecture, semantic search and such and also utilizes sample reference architecture for implementing solutions Features numerous case studies to enhance comprehension, including a complete end-to-end digital program case study Provides readily usable content management checklists and templates for defining content strategy, CMS evaluation, search evaluation and DAM evaluation Comprehensive and cutting-edge, Enterprise Content and Search Management for Building Digital Platforms is an invaluable reference resource for creating an optimal enterprise digital eco-system to meet the challenges of today’s hyper-connected world.

Digital and Marketing Asset Management

Author : Theresa Regli
Publisher : Rosenfeld Media
ISBN 13 : 1933820128
Total Pages : 241 pages
Book Rating : 4.9/5 (338 download)

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Book Synopsis Digital and Marketing Asset Management by : Theresa Regli

Download or read book Digital and Marketing Asset Management written by Theresa Regli and published by Rosenfeld Media. This book was released on 2016-08-02 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: The digital world is transitioning from text to media: photos, audio files, video clips, animations, games, and more. Enterprises of all kinds struggle with how to manage those media assets. Digital professionals who want to master the life cycles behind creating, storing, and reusing media need the inside scoop on how digital and media asset management technology really works.

Customer Relationship Management Strategies in the Digital Era

Author : Nas?r, Süphan
Publisher : IGI Global
ISBN 13 : 1466682329
Total Pages : 340 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Customer Relationship Management Strategies in the Digital Era by : Nas?r, Süphan

Download or read book Customer Relationship Management Strategies in the Digital Era written by Nas?r, Süphan and published by IGI Global. This book was released on 2015-03-31 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s global economy, social media and technological advances have changed the way businesses interact with their clientele. With new forms of communication and IT practices, companies seek innovative practices for maintaining their consumer loyalty. Customer Relationship Management Strategies in the Digital Era blends the literature from the fields of marketing and information technology in an effort to examine the effect that technological advances have on the interaction between companies and their customers Through chapters and case studies, this publication discusses the importance of achieving competitive advantage through implementing relationship marketing practices and becoming consumer-centric. This publication is an essential reference source for researchers, professionals, managers, and upper level students interested in understanding customer loyalty in a technology-focused society.

Successful Customer Relationship Management Programs and Technologies: Issues and Trends

Author : Eid, Riyad
Publisher : IGI Global
ISBN 13 : 1466602899
Total Pages : 359 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Successful Customer Relationship Management Programs and Technologies: Issues and Trends by : Eid, Riyad

Download or read book Successful Customer Relationship Management Programs and Technologies: Issues and Trends written by Eid, Riyad and published by IGI Global. This book was released on 2012-03-31 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers case studies, methodologies, frameworks and architectures, and generally the cutting edge in research within the field of customer relationship management"--Provided by publisher.

Applying Interdisciplinarity to Globalization, Management, Marketing, and Accountancy Science

Author : Pavlát, Vladislav
Publisher : IGI Global
ISBN 13 : 1799886719
Total Pages : 325 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Applying Interdisciplinarity to Globalization, Management, Marketing, and Accountancy Science by : Pavlát, Vladislav

Download or read book Applying Interdisciplinarity to Globalization, Management, Marketing, and Accountancy Science written by Pavlát, Vladislav and published by IGI Global. This book was released on 2023-10-16 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the world becoming increasingly interconnected and complex, traditional means are no longer sufficient to address complex global issues. Scholars often struggle to navigate the intricate web of interdisciplinary research and theory. This gap in understanding leaves many academics feeling adrift in their pursuit of knowledge, unable to harness the full potential of interdisciplinary collaboration. Applying Interdisciplinarity to Globalization, Management, Marketing, and Accountancy Science offers a comprehensive and up-to-date solution to the obstacles of interdisciplinarity. It meticulously analyzes the theory and methodology of interdisciplinarity as it exists in the most relevant literature, and through a detailed examination of four vital disciplines in the applied economy, it compares and contrasts the dynamics of globalization and its reflections within these fields. Furthermore, it uncovers the hidden infrastructures supporting these disciplines and offers practical insights into applying this knowledge in research and practice. This book is an indispensable resource for scholars and educators across diverse disciplines, empowering them to embrace interdisciplinarity with confidence.

Revolutionizing the AI-Digital Landscape

Author : Alex Khang
Publisher : CRC Press
ISBN 13 : 1040038301
Total Pages : 367 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Revolutionizing the AI-Digital Landscape by : Alex Khang

Download or read book Revolutionizing the AI-Digital Landscape written by Alex Khang and published by CRC Press. This book was released on 2024-06-07 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the growing influence of artificial intelligence in the marketing sphere, providing insights into how AI can be harnessed for developing more effective and efficient marketing strategies. In addition, the book will also offer a comprehensive overview of the various digital marketing tools available to entrepreneurs, discussing their features, benefits, and potential drawbacks. This will help entrepreneurs make well-informed decisions when selecting the tools most suited to their needs and objectives. It is designed to help entrepreneurs develop and implement successful strategies, leveraging the latest tools and technologies to achieve their business goals. As the digital landscape continues to evolve rapidly, this book aims to serve as a valuable resource for entrepreneurs looking to stay ahead of the curve and capitalize on new opportunities. The book's scope encompasses a wide range of topics, including customer experience, content marketing, AI strategy, and digital marketing tools.

US Office of Management and Budget Handbook - Adminstrative, Management and Budgeting Strategies

Author : IBP, Inc.
Publisher : Lulu.com
ISBN 13 : 1438755449
Total Pages : 294 pages
Book Rating : 4.4/5 (387 download)

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Book Synopsis US Office of Management and Budget Handbook - Adminstrative, Management and Budgeting Strategies by : IBP, Inc.

Download or read book US Office of Management and Budget Handbook - Adminstrative, Management and Budgeting Strategies written by IBP, Inc. and published by Lulu.com. This book was released on 2013-01-16 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2011 Updated Reprint. Updated Annually. US Office of Management and Budget Handbook

The Silent Power of Wealth Management & Equation

Author : SHOVON MAHALI
Publisher : YFLEXLEDGER
ISBN 13 :
Total Pages : 563 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Silent Power of Wealth Management & Equation by : SHOVON MAHALI

Download or read book The Silent Power of Wealth Management & Equation written by SHOVON MAHALI and published by YFLEXLEDGER . This book was released on 2024-10-27 with total page 563 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enduring principles of wealth, behavior, and financial mastery achieving true wealth is not merely a matter of numbers or knowledge—it’s about grasping the behavioral patterns that drive our financial choices. The Silent Power of Wealth: Management and Equation, author explores the dynamics of money management from a deeper psychological perspective, highlighting how our personal histories, emotions, and worldviews influence our financial outcomes. Financial decisions aren't just made on spreadsheets—they unfold in personal discussions, emotional boardroom exchanges, and moments of impulse. In The Silent Power of Wealth: Management and Equation, author shares 22 essential chapters offers a comprehensive look into real-world experiences, global economic case studies, and life-altering lessons that reshape how we perceive wealth accumulation. From understanding greed’s role to mastering the science of compounding and the rewards of patience, this book decodes the subtle yet impactful equations that govern financial success. SHOVON MAHALI offers practical wisdom on mastering concepts like the compounding effect, the importance of patience, and the role of calculated risk-taking author doesn’t just offer theory; he provides readers with actionable insights to apply in their everyday lives. Whether you're an investor, entrepreneur, or simply someone looking to gain better control over your financial future, this book will challenge the way you think about money and guide you toward making smarter, more strategic decisions.

Digital Marketing Essentials: Strategies for the Modern Business

Author : Cybellium
Publisher : Cybellium
ISBN 13 : 1836790058
Total Pages : 231 pages
Book Rating : 4.8/5 (367 download)

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Book Synopsis Digital Marketing Essentials: Strategies for the Modern Business by : Cybellium

Download or read book Digital Marketing Essentials: Strategies for the Modern Business written by Cybellium and published by Cybellium . This book was released on with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cutting-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com

Strategic Management: For B.Com, BBA, MBA, State Assistant Professor and other c

Author : Mr. Govind Singh
Publisher : Ink of Knowledge
ISBN 13 : 9358261129
Total Pages : 90 pages
Book Rating : 4.3/5 (582 download)

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Book Synopsis Strategic Management: For B.Com, BBA, MBA, State Assistant Professor and other c by : Mr. Govind Singh

Download or read book Strategic Management: For B.Com, BBA, MBA, State Assistant Professor and other c written by Mr. Govind Singh and published by Ink of Knowledge. This book was released on 2023-08-06 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the world of strategic management! In this book, we embark on a journey to explore the dynamic and ever-evolving field of strategic management, where art and science converge to shape the destiny of organizations. Strategic management is the art of crafting and implementing well-considered plans and actions that enable an organization to achieve its long-term goals and objectives. It involves making critical decisions that determine the direction and competitive positioning of a company in a complex and uncertain business landscape. Whether you are a student, a business professional, an entrepreneur, or a curious mind seeking insights into the realm of business strategy, this book is designed to be your companion in understanding the essence of strategic management. In today's globalized and interconnected world, organizations face multifaceted challenges and opportunities. From disruptive technologies and changing consumer preferences to geopolitical uncertainties and environmental concerns, the strategic landscape is constantly shifting. To thrive in such an environment, strategic thinking and execution are paramount. Our goal in this book is to provide you with a comprehensive and practical framework for understanding the fundamental concepts, theories, and models of strategic management. We will explore the various stages of the strategic management process, from environmental analysis and strategy formulation to implementation and evaluation. Along the way, we will examine real-world case studies and examples, illustrating how organizations have navigated through strategic dilemmas and achieved success. As you progress through the chapters, you will gain valuable insights into the nuances of strategic management. Whether you aspire to be a strategic leader or simply wish to augment your business acumen, the principles discussed here will serve as valuable tools in your professional and personal endeavours. Lastly, it is important to acknowledge that strategic management is an evolving field. New paradigms, concepts, and approaches emerge regularly, influencing the way organizations strategize and compete. Thus, our exploration is just a snapshot of the knowledge available at this moment. We encourage you to remain curious, open to change, and continuously update your understanding as the strategic landscape continues to evolve. Let us embark on this journey together, as we unravel the intricacies of strategic management and its profound impact on the success and sustainability of organizations. May this book inspire you to think strategically and embrace the challenges that lie ahead.

Redefining Commerce and Management: New Paradigms for the Digital Age (Volume 1)

Author : Dr. Gurupada Das
Publisher : Authors Click Publishing
ISBN 13 : 8119368525
Total Pages : 294 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis Redefining Commerce and Management: New Paradigms for the Digital Age (Volume 1) by : Dr. Gurupada Das

Download or read book Redefining Commerce and Management: New Paradigms for the Digital Age (Volume 1) written by Dr. Gurupada Das and published by Authors Click Publishing . This book was released on 2024-06-14 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Redefining Commerce and Management: New Paradigms for the Digital Age" is an edited volume curated by Dr. Gurupada Das, a distinguished Assistant Professor at Trivenidevi Bhalotia College, Raniganj, West Bengal. This book compiles 21 insightful chapters that explore the profound changes and emerging trends in commerce and management brought about by digital advancements. It serves as a comprehensive resource for academics, practitioners, and students keen on understanding the intersection of digital technology and business. This book provides a thorough examination of the changing paradigms in commerce and management due to digital advancements. Each chapter offers unique insights and practical strategies, making this book an essential resource for understanding the opportunities and challenges of the digital age. It serves as a vital resource for understanding the opportunities and challenges in the digital age, making it essential reading for those involved in business and academia.