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Author : David Wastell
Publisher : Triarchy Press
ISBN 13 : 1909470015
Total Pages : 220 pages
Book Rating : 4.9/5 (94 download)
Download or read book Managers as Designers in the Public Services written by David Wastell and published by Triarchy Press. This book was released on 2011-09-07 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Looks at IT in the public sector.
Author : Sabine Junginger
Publisher : Taylor & Francis
ISBN 13 : 1317007875
Total Pages : 200 pages
Book Rating : 4.3/5 (17 download)
Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Taylor & Francis. This book was released on 2016-12-01 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.
Author : Rachel Cooper
Publisher : A&C Black
ISBN 13 : 1847884903
Total Pages : 601 pages
Book Rating : 4.8/5 (478 download)
Download or read book The Handbook of Design Management written by Rachel Cooper and published by A&C Black. This book was released on 2013-12-18 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management of design has emerged as central to the operational and strategic options of any successful organization. The Handbook of Design Management presents a state of the art overview of the subject - its methodologies, current debates, history and future. The Handbook covers the breadth of principles, methods and practices that shape design management across the different design disciplines. These theories and practices reach from the operational to the strategic, from the product to the organization. Bringing together leading international scholars, the Handbook provides a guide to the latest research in the field. It also documents the shifts that have been taking place both in management and in design which have highlighted the value of design thinking and design education to organizations. Presenting the first systematic overview of the subject - and offering a wide range of examples, insights and analysis - the Handbook is an invaluable resource for researchers and students in design and management as well as for design practitioners and professional managers.
Author : Stephen Osborne
Publisher : Routledge
ISBN 13 : 1000192148
Total Pages : 203 pages
Book Rating : 4.0/5 (1 download)
Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Author : Norman Flynn
Publisher : SAGE
ISBN 13 : 085702874X
Total Pages : 297 pages
Book Rating : 4.8/5 (57 download)
Download or read book Public Sector Management written by Norman Flynn and published by SAGE. This book was released on 2012-04-05 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The highly-anticipated Sixth Edition of Norman Flynn’s Public Sector Management continues to provide students with an insightful, jargon-free description, analysis and critique of the management of the public sector by the UK government. New companion website with free access to full-text journal articles, policy documents, links to useful websites, and relevant multimedia and social media resources, as well as additional case studies and discussion questions. www.sagepub.co.uk/flynn.
Author : Christian Bason
Publisher : Policy Press
ISBN 13 : 1447325605
Total Pages : 261 pages
Book Rating : 4.4/5 (473 download)
Download or read book Leading Public Design written by Christian Bason and published by Policy Press. This book was released on 2017-01-25 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design. Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes. Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value. Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector.
Author : Andrea Bonomi Savignon
Publisher : Emerald Group Publishing
ISBN 13 : 1787431711
Total Pages : 244 pages
Book Rating : 4.7/5 (874 download)
Download or read book Cross-Sectoral Relations in the Delivery of Public Services written by Andrea Bonomi Savignon and published by Emerald Group Publishing. This book was released on 2018-01-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents and discusses evidence on collaboration between government, businesses and non-profits, focusing on an inter-organizational perspective of managing at the boundaries between sectors.
Author : John O. Adler
Publisher : Taylor & Francis
ISBN 13 : 1000902501
Total Pages : 204 pages
Book Rating : 4.0/5 (9 download)
Download or read book Contracting for Design and Construction Services in the Public Sector written by John O. Adler and published by Taylor & Francis. This book was released on 2023-07-31 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: What makes the procurement of design and construction services different from the procurement of goods and services? Construction projects tend to be bigger, more expensive, more complex, and often more challenging than other procurements. In this timely new book, author John Adler outlines the design and construction procurement process step by step. He captures the procurement approaches for design and construction that have dominated the industry during the past two decades, including Design-Build, Construction Manager/General Contractor, and Public-Private Partnerships. John explores these and other approaches from practical and public procurement best practice perspectives, examining the inherent advantages and disadvantages of each approach and capturing recommended policies and procedures. Topics covered include: • The most common project risks and how responsibility for those risks is allocated through design and construction contracts • Steps in the project planning process, including capital planning, project management, budgeting processes, and financing tools for construction projects • Construction project delivery methods, including the traditional Design-Bid-Build, Design-Build, Construction Manager at Risk, Job Order Contracting, and Public-Private Partnerships • Qualifications-based selection for design and architectural services and the administration of design contracts • How to select a construction contractor • Contract administration for construction projects • An overview of social, environmental, and economic issues in design and construction Contracting for Design and Construction Services in the Public Sector is an easy and entertaining read for public procurement practitioners, ranging from entry-level practitioners to seasoned professionals and managers. It’s an important book for public sector project management, construction, and design professionals, as well as businesses wishing to market construction and design services to state and local governments. The text may also serve as a supplemental resource for undergraduate public procurement and supply chain students.
Author :
Publisher : DIANE Publishing
ISBN 13 : 1428921494
Total Pages : 254 pages
Book Rating : 4.4/5 (289 download)
Download or read book Delivering the goods : public works technologies, management, and financing written by and published by DIANE Publishing. This book was released on 1991 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Peter Merholz
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491938374
Total Pages : 199 pages
Book Rating : 4.4/5 (919 download)
Download or read book Org Design for Design Orgs written by Peter Merholz and published by "O'Reilly Media, Inc.". This book was released on 2016-08-22 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design has become the key link between users and today’s complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don’t understand how to get the most out of their investment. This practical guide provides guidelines for creating and leading design teams within your organization, and explores ways to use design as part of broader strategic planning. You’ll discover: Why design’s role has evolved in the digital age How to infuse design into every product and service experience The 12 qualities of effective design organizations How to structure your design team through a Centralized Partnership Design team roles and evolution The process of recruiting and hiring designers How to manage your design team and promote professional growth
Author : Tony Bovaird
Publisher : Taylor & Francis
ISBN 13 : 1000951863
Total Pages : 399 pages
Book Rating : 4.0/5 (9 download)
Download or read book Public Management and Governance written by Tony Bovaird and published by Taylor & Francis. This book was released on 2023-09-29 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Management and Governance is the leading text in international public management and governance and an ideal introduction to all aspects of this field. It combines rigorous insight from pre-eminent scholars around the world with a clear structure and supportive, thoughtful, and intuitive pedagogy. This revised and updated fourth edition responds to the significant changes in the external environment, as well as the field itself. It includes six new chapters covering aspects of increasing importance: Public management and governance developments in non-OECD countries Risk and resilience Innovation in public management and governance Digital public management Digital public governance Behavioural approaches to public policy Throughout the new edition, there is a wealth of new content on emergent topics such as collaborative leadership, diversity and inclusion, complexity theory and evidence-informed policy. Each chapter is supplemented with discussion questions, group and individual exercises, case studies and recommendations on further reading; this edition also includes more international cases. This highly respected text is an essential resource for all students on undergraduate and postgraduate courses in public management, public administration, government, and public policy as well as for policymakers and practitioners seeking an up-to-date guide to the field.
Author : Zoe J. Radnor
Publisher : Routledge
ISBN 13 : 1317602951
Total Pages : 481 pages
Book Rating : 4.3/5 (176 download)
Download or read book Public Service Operations Management written by Zoe J. Radnor and published by Routledge. This book was released on 2015-07-30 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Author : Christian Bason
Publisher : Routledge
ISBN 13 : 1317152417
Total Pages : 270 pages
Book Rating : 4.3/5 (171 download)
Download or read book Design for Policy written by Christian Bason and published by Routledge. This book was released on 2016-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Policy is the first publication to chart the emergence of collaborative design approaches to innovation in public policy. Drawing on contributions from a range of the world’s leading academics, design practitioners and public managers, it provides a rich, detailed analysis of design as a tool for addressing public problems and capturing opportunities for achieving better and more efficient societal outcomes. In his introduction, Christian Bason suggests that design may offer a fundamental reinvention of the art and craft of policy making for the twenty-first century. From challenging current problem spaces to driving the creative quest for new solutions and shaping the physical and virtual artefacts of policy implementation, design holds a significant yet largely unexplored potential. The book is structured in three main sections, covering the global context of the rise of design for policy, in-depth case studies of the application of design to policy making, and a guide to concrete design tools for policy intent, insight, ideation and implementation. The summary chapter lays out a future agenda for design in government, suggesting how to position design more firmly on the public policy stage. Design for Policy is intended as a resource for leaders and scholars in government departments, public service organizations and institutions, schools of design and public management, think tanks and consultancies that wish to understand and use design as a tool for public sector reform and innovation.
Author : Nick Dunn
Publisher : Taylor & Francis
ISBN 13 : 1000968650
Total Pages : 200 pages
Book Rating : 4.0/5 (9 download)
Download or read book Flourish by Design written by Nick Dunn and published by Taylor & Francis. This book was released on 2023-09-25 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Flourish by Design brings together a range of established and emerging voices in design research for a collection that provides original provocations on topics of global significance. It is an insightful guide to original theory and practice concerning how we can design for a better tomorrow. Featuring contributors from a diverse array of backgrounds and professions, this edited book explores the difference that design and design research can make for people, organisations, and the planet to prosper now and in the future. It offers a range of ideas and techniques through practical examples and ongoing projects showing how applied design research can respond to global challenges. Covering topics as diverse as artificial intelligence, bio-inspired materials, more-than-human design, sustainability, and urban acupuncture, it shares interdisciplinary and transdisciplinary design research not just to demonstrate what could be plausible in the near future but also to explain why it might be preferable. By sharing these despatches, this collection represents the very best of what design research can do, explaining how and why. This book is intended for a wide audience of professionals, scholars, and students in design, architecture, and public policy, as well as anyone who has an interest in how we design the world and, in turn, it designs us.
Author :
Publisher :
ISBN 13 :
Total Pages : 548 pages
Book Rating : 4.:/5 (318 download)
Download or read book Public Service Management written by and published by . This book was released on 1928 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Guy Julier
Publisher : SAGE
ISBN 13 : 1526421321
Total Pages : 225 pages
Book Rating : 4.5/5 (264 download)
Download or read book Economies of Design written by Guy Julier and published by SAGE. This book was released on 2017-02-13 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: How are the rise of design and neoliberalism connected? How does design change the way we operate as economic beings? What is the economic significance of design? Historically, design has been promoted for its for its capacity to add value to products and services. In contemporary capitalism, however, it assumes a more central and more complex role. Design today is both influenced by, and actively shapes, our economic systems. This ground-breaking book shines a spotlight on how design has become embedded in political economies. It reveals the multiple ways in which design has emerged as a vital feature of neoliberal economic systems, from urban strategies to commercial processes to government policy-making. Drawing on a range of global examples, Guy Julier: explains the economic processes of design explores the relationship between design and intellectual property discusses the role of design in the public sector highlights the impact of design in informal and alternative economies brings theory to life with case studies on home improvements, fast fashion, shopping centres and more. Economies of Design provides a thought-provoking new way of understanding and talking about the meanings of design in contemporary capitalism. It is an essential companion for students of design and the creative industries across the arts, humanities and social sciences.
Author : Mario A. Pfannstiel
Publisher : Springer
ISBN 13 : 3030007499
Total Pages : 535 pages
Book Rating : 4.0/5 (3 download)
Download or read book Service Design and Service Thinking in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2018-12-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
