Making Invisible Bureaucracy Visible A Guide To Assessing And Changing Organizational Culture

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Making Invisible Bureaucracy Visible: A Guide to Assessing and Changing Organizational Culture

Author : Mark Bodnarczuk
Publisher :
ISBN 13 : 9780975511541
Total Pages : 232 pages
Book Rating : 4.5/5 (115 download)

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Book Synopsis Making Invisible Bureaucracy Visible: A Guide to Assessing and Changing Organizational Culture by : Mark Bodnarczuk

Download or read book Making Invisible Bureaucracy Visible: A Guide to Assessing and Changing Organizational Culture written by Mark Bodnarczuk and published by . This book was released on 2009-08-01 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: REVIEWS "Bodnarczuk makes organizational culture understandable, practical, and usable. His numerous concrete examples give life to a simple yet comprehensive theory of culture, making both the quantitative and qualitative aspects of day-to-day operations in organizations meaningful. Any serious student of culture, change, or organizational assessment will benefit from reading and using this book." Richard Bents, Ph.D., Founding Partner, ShareOn, Corporate Leader Resources "In this important new book, Mark Bodnarczuk has given us tools for working objectively with that elusive subject, organizational culture. He frames the subject as an integration of the 'hard' structures-and-systems school, on the one hand, and the 'soft' human-performance perspective, on the other - asserting that understanding culture brings the two together. His rigorous methods ensure that the hidden or auto-pilot aspects of organizations can be brought into awareness to increase flexibility and effectiveness. These are powerful ideas in an era of rapid change and innovation." Don Fowke, SM, P.Eng. FCMC, Co-Founder, New Management Network "If your organization is interested in sustainability, then culture competence is a must. Mark Bodnarczuk's book is an essential 'radar' system for doing transformational work in today's organizations. Making Invisible Bureaucracy Visible guides and supports the kind of organic cohesion that companies need in these turbulent times. I have waited a long time for an excellent and professional approach like this!" Reiner Blank, Ph.D., Future Systems Consulting, Hamburg, Germany "I've read as many books as I could find over the years on 'culture' in search of a guide to provide a practical model and guidance for understanding the tacit and explicit forces that drive the cultures that human beings create. Mark Bodnarczuk has provided the most complete guide the reader will ever find. In one of the more remarkable achievements in this field of study and practice, Making Invisible Bureaucracy Visible, will make the invisible and heretofore fuzzy concepts about culture very visible, clear, pragmatic, and ultimately useful." Roger R. Pearman, Ed.D., author of Hardwired Leadership PRODUCT DESCRIPTION Most managers struggle against the flow of overly complex systems and are frustrated by an invisible force that undermines their attempts to effect positive change. Their instincts tell them that the organization's structures, systems, and culture are preventing them from getting the results they want, but 'culture' has remained one of the least understood aspects of organizational life - until now. This book reveals how organizational culture can act like an Invisible Bureaucracy[ that frustrates and undermines organizational performance. The author argues that assessing and changing organizational culture is of little value unless it is focused on real business challenges. Understanding how the forces of Invisible Bureaucracy actually work begins to transform 'culture' into a reliable resource that can be intentionally used to achieve an organization's goals and objectives. Like a pair of infra-red glasses allows you to see things at night, the material in this book will make Invisible Bureaucracy visible. Once you've learned to 'see' differently, you'll never view organizations (or the people in them) the same way again.

Diagnosing and Changing Organizational Culture

Author : Kim S. Cameron
Publisher : John Wiley & Sons
ISBN 13 : 1118047052
Total Pages : 256 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Diagnosing and Changing Organizational Culture by : Kim S. Cameron

Download or read book Diagnosing and Changing Organizational Culture written by Kim S. Cameron and published by John Wiley & Sons. This book was released on 2011-01-07 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diagnosing and Changing Organizational Culture provides a framework, a sense-making tool, a set of systematic steps, and a methodology for helping managers and their organizations carefully analyze and alter their fundamental culture. Authors, Cameron and Quinn focus on the methods and mechanisms that are available to help managers and change agents transform the most fundamental elements of their organizations. The authors also provide instruments to help individuals guide the change process at the most basic level—culture. Diagnosing and Changing Organizational Culture offers a systematic strategy for internal or external change agents to facilitate foundational change that in turn makes it possible to support and supplement other kinds of change initiatives.

Diving In

Author : Mark Bodnarczuk
Publisher : Breckenridge Press
ISBN 13 : 9780975511503
Total Pages : 0 pages
Book Rating : 4.5/5 (115 download)

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Book Synopsis Diving In by : Mark Bodnarczuk

Download or read book Diving In written by Mark Bodnarczuk and published by Breckenridge Press. This book was released on 2004-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diving In invites the reader to journey along with nine people who are given this chance as they participate in a life-alternating workshop combined with a diving expedition in the breathtaking, azure waters of Indonesia. Over six days, they are challenged by their teacher to closely examine the how and why of the lives they've made fo r themselves. The worshop sessions are interspersed with scuba diving some of the most spectacular coral reefs in the world. Mark Brodnarczuk draws upon the metaphor of scuba diving to present his unique principles of below-the-surface discovery, by combining post Jungian psychology with the Enneagram. He offers his readers manageable formulas for creating healthy, growth-oriented relationships; for enhancing creativity and effectiveness; for navigating a mid-life crisis; and for surmounting even the most robust personal problems.

Organizational Assessment

Author : Charles Lusthaus
Publisher : IDRC
ISBN 13 : 9780889369986
Total Pages : 222 pages
Book Rating : 4.3/5 (699 download)

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Book Synopsis Organizational Assessment by : Charles Lusthaus

Download or read book Organizational Assessment written by Charles Lusthaus and published by IDRC. This book was released on 2002 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational Assessment: A framework for improving performance

The Structuring of Organizations

Author : Henry Mintzberg
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (137 download)

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Book Synopsis The Structuring of Organizations by : Henry Mintzberg

Download or read book The Structuring of Organizations written by Henry Mintzberg and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Synthesizes the empirical literature on organizationalstructuring to answer the question of how organizations structure themselves --how they resolve needed coordination and division of labor. Organizationalstructuring is defined as the sum total of the ways in which an organizationdivides and coordinates its labor into distinct tasks. Further analysis of theresearch literature is neededin order to builda conceptualframework that will fill in the significant gap left by not connecting adescription of structure to its context: how an organization actuallyfunctions. The results of the synthesis are five basic configurations (the SimpleStructure, the Machine Bureaucracy, the Professional Bureaucracy, theDivisionalized Form, and the Adhocracy) that serve as the fundamental elementsof structure in an organization. Five basic parts of the contemporaryorganization (the operating core, the strategic apex, the middle line, thetechnostructure, and the support staff), and five theories of how it functions(i.e., as a system characterized by formal authority, regulated flows, informalcommunication, work constellations, and ad hoc decision processes) aretheorized. Organizations function in complex and varying ways, due to differing flows -including flows of authority, work material, information, and decisionprocesses. These flows depend on the age, size, and environment of theorganization; additionally, technology plays a key role because of itsimportance in structuring the operating core. Finally, design parameters aredescribed - based on the above five basic parts and five theories - that areused as a means of coordination and division of labor in designingorganizational structures, in order to establish stable patterns of behavior.(CJC).

Tempered Radicals

Author : Debra Meyerson
Publisher : Harvard Business School Press
ISBN 13 : 9781591393252
Total Pages : 221 pages
Book Rating : 4.3/5 (932 download)

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Book Synopsis Tempered Radicals by : Debra Meyerson

Download or read book Tempered Radicals written by Debra Meyerson and published by Harvard Business School Press. This book was released on 2003 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text explores the experiences of tempered radicals. These are people who want to become valued and successful members of their organisations without selling out on who they are and what they believe in.

An Occupational Therapist's Guide to Home Modification Practice

Author : Elizabeth Ainsworth
Publisher : SLACK Incorporated
ISBN 13 : 1556428529
Total Pages : 418 pages
Book Rating : 4.5/5 (564 download)

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Book Synopsis An Occupational Therapist's Guide to Home Modification Practice by : Elizabeth Ainsworth

Download or read book An Occupational Therapist's Guide to Home Modification Practice written by Elizabeth Ainsworth and published by SLACK Incorporated. This book was released on 2011 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Occupational therapists require skills to access the daily living skills of their clients. This book uses a transactional approach to examine the home environment and the client. Current and future needs are assessed and this book addresses concerns and suggests solutions which will assist in helping the client remain in their own home.

Rebels at Work

Author : Lois Kelly
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491903910
Total Pages : 165 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Rebels at Work by : Lois Kelly

Download or read book Rebels at Work written by Lois Kelly and published by "O'Reilly Media, Inc.". This book was released on 2014-11-05 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to stand up and create positive change at work, but reluctant to speak up? True leadership doesn’t always come from a position of power or authority. By teaching you skills and providing practical advice, this handbook shows you how to engage your coworkers and bosses and bring your ideas forward so that they are heard, considered, and acted upon. Authors Carmen Medina and Lois Kelly—once rebels themselves—reveal ways to navigate your workplace, avoid common mistakes and traps, and overcome the fears that may be holding you back. You can achieve more success and less frustration, help your organization do better work, and—most important—find more meaning and joy in what you do.

Corporate Culture and Performance

Author : John P. Kotter
Publisher : Simon and Schuster
ISBN 13 : 1439107602
Total Pages : 236 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Corporate Culture and Performance by : John P. Kotter

Download or read book Corporate Culture and Performance written by John P. Kotter and published by Simon and Schuster. This book was released on 2008-06-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going far beyond previous empirical work, John Kotter and James Heskett provide the first comprehensive critical analysis of how the "culture" of a corporation powerfully influences its economic performance, for better or for worse. Through painstaking research at such firms as Hewlett-Packard, Xerox, ICI, Nissan, and First Chicago, as well as a quantitative study of the relationship between culture and performance in more than 200 companies, the authors describe how shared values and unwritten rules can profoundly enhance economic success or, conversely, lead to failure to adapt to changing markets and environments. With penetrating insight, Kotter and Heskett trace the roots of both healthy and unhealthy cultures, demonstrating how easily the latter emerge, especially in firms which have experienced much past success. Challenging the widely held belief that "strong" corporate cultures create excellent business performance, Kotter and Heskett show that while many shared values and institutionalized practices can promote good performances in some instances, those cultures can also be characterized by arrogance, inward focus, and bureaucracy -- features that undermine an organization's ability to adapt to change. They also show that even "contextually or strategically appropriate" cultures -- ones that fit a firm's strategy and business context -- will not promote excellent performance over long periods of time unless they facilitate the adoption of strategies and practices that continuously respond to changing markets and new competitive environments. Fundamental to the process of reversing unhealthy cultures and making them more adaptive, the authors assert, is effective leadership. At the heart of this groundbreaking book, Kotter and Heskett describe how executives in ten corporations established new visions, aligned and motivated their managers to provide leadership to serve their customers, employees, and stockholders, and thus created more externally focused and responsive cultures.

HBR's 10 Must Reads on Building a Great Culture (with bonus article "How to Build a Culture of Originality" by Adam Grant)

Download HBR's 10 Must Reads on Building a Great Culture (with bonus article

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633698076
Total Pages : 199 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's 10 Must Reads on Building a Great Culture (with bonus article "How to Build a Culture of Originality" by Adam Grant) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Building a Great Culture (with bonus article "How to Build a Culture of Originality" by Adam Grant) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2019-11-12 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can change your company's culture. Organizational culture often feels like something that has a life of its own. But leaders are the stewards of a company's culture and have the power to shape and even change it. If you read nothing else on building a better organizational culture, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you identify where your culture can be improved, communicate change, and anticipate and address implementation challenges. This book will inspire you to: See what your company culture is currently like--and what it could be Explore your company's emotional culture Gather input on what needs to be fixed or initiated Improve collaboration Foster a culture of trust Articulate the new culture's mission, values, and expectations Deal with resistance and roadblocks This collection of articles includes "The Leader's Guide to Corporate Culture," by Boris Groysberg, Jeremiah Lee, Jesse Price, and J. Yo-Jud Cheng; "Manage Your Emotional Culture," by Sigal Barsade and Olivia A. O'Neill; "The Neuroscience of Trust," by Paul J. Zak; "Creating a Purpose-Driven Organization," by Robert E. Quinn and Anjan V. Thakor; "Creating the Best Workplace on Earth," by Rob Goffee and Gareth Jones; "Cultural Change That Sticks," by Jon R. Katzenbach, Ilona Steffen, and Caroline Kronley; "How to Build a Culture of Originality," by Adam Grant; "When Culture Doesn't Translate," by Erin Meyer; "Culture Is Not the Culprit," by Jay W. Lorsch and Emily Gandhi; "Conquering a Culture of Indecision," by Ram Charan; and "Radical Change, the Quiet Way," by Debra E. Meyerson.

Enhancing Organizational Performance

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309175828
Total Pages : 298 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Enhancing Organizational Performance by : National Research Council

Download or read book Enhancing Organizational Performance written by National Research Council and published by National Academies Press. This book was released on 1997-04-02 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to change or face stagnation and decline, according to Enhancing Organizational Performance. Organizations are adopting popular management techniques, some scientific, some faddish, often without introducing them properly or adequately measuring the outcome. Enhancing Organizational Performance reviews the most popular current approaches to organizational changeâ€"total quality management, reengineering, and downsizingâ€"in terms of how they affect organizations and people, how performance improvements can be measured, and what questions remain to be answered by researchers. The committee explores how theory, doctrine, accepted wisdom, and personal experience have all served as sources for organization design. Alternative organization structures such as teams, specialist networks, associations, and virtual organizations are examined. Enhancing Organizational Performance looks at the influence of the organization's norms, values, and beliefsâ€"its cultureâ€"on people and their performance, identifying cultural "levers" available to organization leaders. And what is leadership? The committee sorts through a wealth of research to identify behaviors and skills related to leadership effectiveness. The volume examines techniques for developing these skills and suggests new competencies that will become required with globalization and other trends. Mergers, networks, alliances, coalitionsâ€"organizations are increasingly turning to new intra- and inter-organizational structures. Enhancing Organizational Performance discusses how organizations cooperate to maximize outcomes. The committee explores the changing missions of the U.S. Army as a case study that has relevance to any organization. Noting that a musical greeting card contains more computing power than existed in the entire world before 1950, the committee addresses the impact of new technologies on performance. With examples, insights, and practical criteria, Enhancing Organizational Performance clarifies the nature of organizations and the prospects for performance improvement. This book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals.

Patchwork Leviathan

Author : Erin Metz McDonnell
Publisher : Princeton University Press
ISBN 13 : 0691197369
Total Pages : 312 pages
Book Rating : 4.6/5 (911 download)

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Book Synopsis Patchwork Leviathan by : Erin Metz McDonnell

Download or read book Patchwork Leviathan written by Erin Metz McDonnell and published by Princeton University Press. This book was released on 2020-03-03 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corruption and ineffectiveness are often expected of public servants in developing countries. However, some groups within these states are distinctly more effective and public oriented than the rest. Why? Patchwork Leviathan explains how a few spectacularly effective state organizations manage to thrive amid general institutional weakness and succeed against impressive odds. Drawing on the Hobbesian image of the state as Leviathan, Erin Metz McDonnell argues that many seemingly weak states actually have a wide range of administrative capacities. Such states are in fact patchworks sewn loosely together from scarce resources into the semblance of unity. McDonnell demonstrates that when the human, cognitive, and material resources of bureaucracy are rare, it is critically important how they are distributed. Too often, scarce bureaucratic resources are scattered throughout the state, yielding little effect. McDonnell reveals how a sufficient concentration of resources clustered within particular pockets of a state can be transformative, enabling distinctively effective organizations to emerge from a sea of ineffectiveness. Patchwork Leviathan offers a comprehensive analysis of successful statecraft in institutionally challenging environments, drawing on cases from contemporary Ghana and Nigeria, mid-twentieth-century Kenya and Brazil, and China in the early twentieth century. Based on nearly two years of pioneering fieldwork in West Africa, this incisive book explains how these highly effective pockets differ from the Western bureaucracies on which so much state and organizational theory is based, providing a fresh answer to why well-funded global capacity-building reforms fail—and how they can do better.

Humanocracy

Author : Gary Hamel
Publisher : Harvard Business Press
ISBN 13 : 1633696030
Total Pages : 218 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Humanocracy by : Gary Hamel

Download or read book Humanocracy written by Gary Hamel and published by Harvard Business Press. This book was released on 2020-08-18 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Wall Street Journal Bestseller In a world of unrelenting change and unprecedented challenges, we need organizations that are resilient and daring. Unfortunately, most organizations, overburdened by bureaucracy, are sluggish and timid. In the age of upheaval, top-down power structures and rule-choked management systems are a liability. They crush creativity and stifle initiative. As leaders, employees, investors, and citizens, we deserve better. We need organizations that are bold, entrepreneurial, and as nimble as change itself. Hence this book. In Humanocracy, Gary Hamel and Michele Zanini make a passionate, data-driven argument for excising bureaucracy and replacing it with something better. Drawing on more than a decade of research and packed with practical examples, Humanocracy lays out a detailed blueprint for creating organizations that are as inspired and ingenious as the human beings inside them. Critical building blocks include: Motivation: Rallying colleagues to the challenge of busting bureaucracy Models: Leveraging the experience of organizations that have profitably challenged the bureaucratic status quo Mindsets: Escaping the industrial age thinking that frustrates progress Mobilization: Activating a pro-change coalition to hack outmoded management systems and processes Migration: Embedding the principles of humanocracy—ownership, markets, meritocracy, community, openness, experimentation, and paradox—in your organization's DNA If you've finally run out of patience with bureaucratic bullshit . . . If you want to build an organization that can outrun change . . . If you're committed to giving every team member the chance to learn, grow, and contribute . . . . . . then this book's for you. Whatever your role or title, Humanocracy will show you how to launch an unstoppable movement to equip and empower everyone in your organization to be their best and to do their best. The ultimate prize: an organization that's fit for the future and fit for human beings.

Talk, Inc.

Author : Boris Groysberg
Publisher : Harvard Business Press
ISBN 13 : 1422183998
Total Pages : 256 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Talk, Inc. by : Boris Groysberg

Download or read book Talk, Inc. written by Boris Groysberg and published by Harvard Business Press. This book was released on 2012-05-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversation-powered leadership How can leaders make their big or growing companies feel small again? How can they recapture the “magic”—the tight strategic alignment, the high level of employee engagement—that drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation. In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadership—from the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution. Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional—in short, more conversational.

Principles of Management

Author : David S. Bright
Publisher :
ISBN 13 : 9781998109166
Total Pages : 0 pages
Book Rating : 4.1/5 (91 download)

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Book Synopsis Principles of Management by : David S. Bright

Download or read book Principles of Management written by David S. Bright and published by . This book was released on 2023-05-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Black & white print. Principles of Management is designed to meet the scope and sequence requirements of the introductory course on management. This is a traditional approach to management using the leading, planning, organizing, and controlling approach. Management is a broad business discipline, and the Principles of Management course covers many management areas such as human resource management and strategic management, as well as behavioral areas such as motivation. No one individual can be an expert in all areas of management, so an additional benefit of this text is that specialists in a variety of areas have authored individual chapters.

Net-Works: Workplace Change in the Global Economy

Author : Marvin Finkelstein
Publisher : Rowman & Littlefield Publishers
ISBN 13 : 1461665868
Total Pages : 212 pages
Book Rating : 4.4/5 (616 download)

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Book Synopsis Net-Works: Workplace Change in the Global Economy by : Marvin Finkelstein

Download or read book Net-Works: Workplace Change in the Global Economy written by Marvin Finkelstein and published by Rowman & Littlefield Publishers. This book was released on 2004-10-08 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Net-works: Workplace Change in the Global Economy primarily discusses how sociology may be applied to the Global Net-Work Economy and the changing workplace. It demonstrates how the sociological perspective has both explanatory power and extraordinary practical applicability to the world of work and employment in the emerging global economy. Finkelstein argues that it is more accurate to think of work organizations as Net-Works, a new form of organization that links individuals, groups and organizations of all kinds in a vast web of relationships that may span locations around the world. Thus, the jobs of the future (and many of the present) will involve a new kind of work: Net-Work! In order to understand how Net-Works have emerged, Finkelstein assumes that the workplace is socially constructed, meaning that we should see jobs and work as the product of the decisions people have made throughout history and in particular social contexts. The book argues that we should not take current workplace arrangements as a given. This is why it offers a way to understand the world of work both critically and practically. Net-works presents alternatives to rigid bureaucracies and divisive hierarchies, and the practical steps that can be taken to create workplace change, arguing that such changes must not only be organizational but also societal and on a global scale.

Innovations in Office Design

Author : Diane Stegmeier
Publisher : John Wiley & Sons
ISBN 13 : 0471730416
Total Pages : 282 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Innovations in Office Design by : Diane Stegmeier

Download or read book Innovations in Office Design written by Diane Stegmeier and published by John Wiley & Sons. This book was released on 2008-02-25 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Diane Stegmeier's landmark findings on workplace behavior in the corporate setting will prove vital in determining workplace strategy over the next ten years." —Prentice Knight, CEO of CoreNet Global "The author takes a truly comprehensive approach to understanding the business barriers to the successful implementation of physical space design. The Critical Influence methodology identifies areas of resistance to change and addresses them, enabling the architectural and design firm to do what they do best—create the appropriate workplace solution." —from the Foreword by Greg Bendis "One of the most difficult aspects of facility management is the inability to link environmental improvements with measurable productivity results. Stegmeier’s observations in this area are based on hard facts and real research, not just abstract theories. Her work is an essential tool for any professional looking to justify facility improvements that can actually support and advance the mission of the organization." —Heidi Schwartz, Editor-in-Chief of Today's Facility Manager Magazine This definitive book on innovations in interior office design offers vital lessons on preventing workplace strategy failure for architects, interior designers, facility managers, and business leaders. It fully explains the author's research on the fifteen Critical Influences on behavior in the workplace, and introduces a practical approach to integrate an organization’s cultural, operational, and environmental elements fostering the desired behaviors to support the company’s business goals when designing an office. The book includes case studies of good design in contemporary interior offices illustrating collaborative workplaces that work.