Lukaszewski On Crisis Communication

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Lukaszewski on Crisis Communication

Author : James Lukaszewski
Publisher : Rothstein Publishing
ISBN 13 : 1931332649
Total Pages : 422 pages
Book Rating : 4.9/5 (313 download)

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Book Synopsis Lukaszewski on Crisis Communication by : James Lukaszewski

Download or read book Lukaszewski on Crisis Communication written by James Lukaszewski and published by Rothstein Publishing. This book was released on 2015-04-03 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Lukaszewski on Crisis Communication

Author : James E. Lukaszewski, ABC, APR, Fellow PRSA
Publisher : Rothstein Publishing
ISBN 13 : 1931332819
Total Pages : 422 pages
Book Rating : 4.9/5 (313 download)

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Book Synopsis Lukaszewski on Crisis Communication by : James E. Lukaszewski, ABC, APR, Fellow PRSA

Download or read book Lukaszewski on Crisis Communication written by James E. Lukaszewski, ABC, APR, Fellow PRSA and published by Rothstein Publishing. This book was released on 2015-04-03 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Lukaszewski on Crisis Communication

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (113 download)

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Book Synopsis Lukaszewski on Crisis Communication by :

Download or read book Lukaszewski on Crisis Communication written by and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Why Should the Boss Listen to You?

Author : James E. Lukaszewski
Publisher : John Wiley & Sons
ISBN 13 : 1118041127
Total Pages : 244 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Why Should the Boss Listen to You? by : James E. Lukaszewski

Download or read book Why Should the Boss Listen to You? written by James E. Lukaszewski and published by John Wiley & Sons. This book was released on 2010-12-03 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book about gaining influence and becoming a key trusted advisor. It is for everyone who advises leaders and senior managers (accounting, finance, human resources, IT, law, marketing, public relations, security, and strategic planning) and for outside consultants in these functional staff areas. It’s also for operations people yearning to finally be heard and heeded by their boss.

Crisis Counsel

Author : Tony Jacques, Ph.D.
Publisher : Rothstein Publishing
ISBN 13 : 1944480676
Total Pages : 389 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis Crisis Counsel by : Tony Jacques, Ph.D.

Download or read book Crisis Counsel written by Tony Jacques, Ph.D. and published by Rothstein Publishing. This book was released on 2020-07-20 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Counsel: Navigating Legal and Communication Conflict, by Tony Jaques, Ph.D. is a new book by Rothstein Publishing. This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The book will help you to: * Balance reputation protection and legal obligation during a crisis. * Know why and how to apologize without increasing liability. * Weigh legal and communications advice when a crisis strikes. * Learn from original research which lets lawyers and communicators speak in their own words. * Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators. * Navigate the legal and communication challenges of dealing with the media in a crisis. * Motivate lawyers and communicators to work better together. * Identify and avoid crucial areas of potential conflict from selected crisis case studies. * Understand the essential difference between corporate responsibility and legal liability. * Make decisions and do the right thing to protect your organization. The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers.

The Manager’s Guide to Handling the Media in Crisis

Author : James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus
Publisher : Rothstein Publishing
ISBN 13 : 1944480285
Total Pages : 141 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis The Manager’s Guide to Handling the Media in Crisis by : James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus

Download or read book The Manager’s Guide to Handling the Media in Crisis written by James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus and published by Rothstein Publishing. This book was released on 2016-08-02 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That’s easy if everyone – executives, PR, managers, and employees – is familiar with Jim Lukaszewski’s sure-fire methods for handling the media. James (Jim) Lukaszewski, America’s Crisis Guru TM, is one of the most visible corporate go-to people for companies when there is trouble in the room or on the horizon. The Manager’s Guide to Handling the Media in a Crisis: Doing and Saying the Right Thing When it Matters Most, shares with you the skills he has developed in 30+ years of helping companies in crisis management, employee communications, ethics, media relations, public affairs, reputation preservation, leadership restoration, and recovery. Jim speaks annually before a wide variety of local, statewide, national and international organizations and associations heard by thousands of each year – and in this book, he is speaking directly to you. With this book as a guide, you will be able to: Create and deliver the message that best represents your organization. Understand what it takes to be an effective spokesperson. . Make sure everyone is aware of company policies and procedures relating to the press. . Be aware of the needs, deadlines, and priorities of reporters. . Prepare to give good answers to all sorts of questions. . Monitor social media, assess its impact. . Identify the ways social media could be used to attack your company. . Preserve company reputation amid a flurry of conflicting publicity. . Reading this book, you will see why, wherever there is or can be trouble and crisis, affected audiences and troubled leaders are waiting to learn the way out of their problems from Jim. The book is practical, easy to read, filled with real-world case studies, checklists, anecdotes, discussion questions, and easy-to-remember tips for success.

Crisis Communication Plan Components and Models

Author : James E. Lukaszewski
Publisher :
ISBN 13 : 9781883291402
Total Pages : 323 pages
Book Rating : 4.2/5 (914 download)

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Book Synopsis Crisis Communication Plan Components and Models by : James E. Lukaszewski

Download or read book Crisis Communication Plan Components and Models written by James E. Lukaszewski and published by . This book was released on 2005-04-01 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Words on Fire

Author : Helio Fred Garcia
Publisher : Radius Book Group
ISBN 13 : 1635769035
Total Pages : 190 pages
Book Rating : 4.6/5 (357 download)

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Book Synopsis Words on Fire by : Helio Fred Garcia

Download or read book Words on Fire written by Helio Fred Garcia and published by Radius Book Group. This book was released on 2020-06-30 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The consequences of incendiary rhetoric are predictable. This is what author Helio Fred Garcia argues and warns us about in Words on Fire. The El Paso terrorist attack finally brought to the forefront broader public recognition that leaders who dehumanize and demonize groups, rivals, or critics create conditions where citizens begin to accept, condone, and even commit acts of violence. Leaders of all kinds use language to move people, and this book is about how they do it. The Work focuses on Donald Trump’s use of language that dehumanizes others, and how his use of dehumanizing language can provoke “lone wolves” to commit acts of violence, a type of violent extremism known as stochastic terrorism. Garcia’s goal is to sound the alarm about this insidious spur to violence by spelling out the mechanisms by which it works so that leaders, citizens, journalists, and others can recognize it when it occurs and hold leaders accountable. The Work is a timely analysis of leadership communication applied to the current political and social climate that will find a long-term audience with engaged citizens, civic leaders, and in the business, military, academic, and religious communities with which the author has deep ties. Garcia provides responsible leaders not just with techniques to recognize when they are using language in ways that may lead to negative consequences, but with ways to stop, redirect their focus, and stay on the high ground. And he provides citizens, civic leaders, journalists, and others with a framework to recognize potentially violence-provoking rhetoric so they can hold leaders accountable for it with twelve warning signs that rhetoric may provoke violence.

The Decency Code: The Leader's Path to Building Integrity and Trust

Author : James E. Lukaszewski
Publisher : McGraw-Hill Education
ISBN 13 : 9781260455397
Total Pages : 240 pages
Book Rating : 4.4/5 (553 download)

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Book Synopsis The Decency Code: The Leader's Path to Building Integrity and Trust by : James E. Lukaszewski

Download or read book The Decency Code: The Leader's Path to Building Integrity and Trust written by James E. Lukaszewski and published by McGraw-Hill Education. This book was released on 2020-03-17 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to creating an honest, ethical workplace culture in any industry In The Manager’s Book of Decencies, Stephen Harrison showed how even the smallest gestures can produce big results and change the culture of an entire workforce. Now the author of that prescient bestseller has teamed up with Jim Lukaszewski, America’s Crisis Guru® to write the definitive guide to transforming or restoring your workplace into a showplace of honest, ethical behavior. Accountability, civility, compassion, empathy, honesty, humility, and principle: these are the seven characteristics embodied by every truly decent leader. The best organizations develop and maintain a civil culture, valuing ethical behavior, honesty, and integrity as much, or even more, than profitability. The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive. Here are actionable tools and strategies to help you build your workplace on a new standard of honest, ethical behavior, along with informative case studies that examine the behavior of both ethical and unethical companies. Today’s climate of corporate cultural disorder needs a new type of leader, men and women who replace confusion with order, opaqueness with clarity, complexity with simplicity, hopelessness with confidence, greed with selflessness, and suspicion with trust. The common-sense prescriptions offered in The Decency Code can help you become the type of leader you wish to be—and effect the change you wish to see. This book is required reading for ethically conscious managers everywhere.

The Power of Communication

Author : Helio Fred Garcia
Publisher : Pearson Education
ISBN 13 : 013288884X
Total Pages : 332 pages
Book Rating : 4.1/5 (328 download)

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Book Synopsis The Power of Communication by : Helio Fred Garcia

Download or read book The Power of Communication written by Helio Fred Garcia and published by Pearson Education. This book was released on 2012 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication is the absolutely indispensable leadership discipline. But, too often, leaders and professional communicators get mired in tactics, and fail to influence public attitudes in the ways that would help them the most. This book builds on the U.S. Marine Corps' legendary publication Warfighting, showing how to apply the Corps' proven leadership and strategy doctrine to all forms of public communication. The author reveals how to orient on audiences, recognizing their centers of gravity and most critical concerns. He also teaches how to integrate and succeed with all three levels of communication: strategic, operational, and tactical. He shows how to take the initiative and control the agenda, respond to events with speed and focus, use the power of maneuver, prepare and plan, and put it all together, in order to become a "habitually strategic" communicator.

The Handbook of Applied Communication Research

Author : H. Dan O'Hair
Publisher : John Wiley & Sons
ISBN 13 : 1119399874
Total Pages : 1100 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis The Handbook of Applied Communication Research by : H. Dan O'Hair

Download or read book The Handbook of Applied Communication Research written by H. Dan O'Hair and published by John Wiley & Sons. This book was released on 2020-04-24 with total page 1100 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative survey of different contexts, methodologies, and theories of applied communication The field of Applied Communication Research (ACR) has made substantial progress over the past five decades in studying communication problems, and in making contributions to help solve them. Changes in society, human relationships, climate and the environment, and digital media have presented myriad contexts in which to apply communication theory. The Handbook of Applied Communication Research addresses a wide array of contemporary communication issues, their research implications in various contexts, and the challenges and opportunities for using communication to manage problems. This innovative work brings together the diverse perspectives of a team of notable international scholars from across disciplines. The Handbook of Applied Communication Research includes discussion and analysis spread across two comprehensive volumes. Volume one introduces ACR, explores what is possible in the field, and examines theoretical perspectives, organizational communication, risk and crisis communication, and media, data, design, and technology. The second volume focuses on real-world communication topics such as health and education communication, legal, ethical, and policy issues, and volunteerism, social justice, and communication activism. Each chapter addresses a specific issue or concern, and discusses the choices faced by participants in the communication process. This important contribution to communication research: Explores how various communication contexts are best approached Addresses balancing scientific findings with social and cultural issues Discusses how and to what extent media can mitigate the effects of adverse events Features original findings from ongoing research programs and original communication models and frameworks Presents the best available research and insights on where current research and best practices should move in the future A major addition to the body of knowledge in the field, The Handbook of Applied Communication Research is an invaluable work for advanced undergraduate students, graduate students, and scholars.

Raising the Corporate Umbrella

Author : Philip J. Kitchen
Publisher : Springer
ISBN 13 : 023055458X
Total Pages : 433 pages
Book Rating : 4.2/5 (35 download)

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Book Synopsis Raising the Corporate Umbrella by : Philip J. Kitchen

Download or read book Raising the Corporate Umbrella written by Philip J. Kitchen and published by Springer. This book was released on 2001-09-04 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate communications are now hugely important in the success of companies and organisations. Using cases and examples from companies such as The Body Shop, Texaco, Johnson & Johnson, BP Oil & British Airways the authors introduce the framework necessary to analyse corporate communications strategies and provide clear practical guidelines for successful implementation. A must for anyone involved in corporate communications, public relations or public affairs, especially those working in multi-national or global organisations.

War Stories and Crisis Communication Strategies

Author : James E. Lukaszewski
Publisher :
ISBN 13 : 9781883291310
Total Pages : pages
Book Rating : 4.2/5 (913 download)

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Book Synopsis War Stories and Crisis Communication Strategies by : James E. Lukaszewski

Download or read book War Stories and Crisis Communication Strategies written by James E. Lukaszewski and published by . This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Reputation Management

Author : John Doorley
Publisher : Taylor & Francis
ISBN 13 : 0415974704
Total Pages : 457 pages
Book Rating : 4.4/5 (159 download)

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Book Synopsis Reputation Management by : John Doorley

Download or read book Reputation Management written by John Doorley and published by Taylor & Francis. This book was released on 2007 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Reputation Management' is a how-to-guide for professionals and students in corporate communications that rests on the premise that corporate reputations can be measured, monitored, and managed.

The Corporate Warrior

Author : James P. Farwell
Publisher : Rothstein Publishing
ISBN 13 : 1944480749
Total Pages : 10 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis The Corporate Warrior by : James P. Farwell

Download or read book The Corporate Warrior written by James P. Farwell and published by Rothstein Publishing. This book was released on 2022-03-15 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Foreword by Admiral James G. Stavridis"--Cover.

Crisis Communication

Author : Peter Anthonissen
Publisher : Kogan Page Publishers
ISBN 13 : 0749455535
Total Pages : 240 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Crisis Communication by : Peter Anthonissen

Download or read book Crisis Communication written by Peter Anthonissen and published by Kogan Page Publishers. This book was released on 2008-09-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Senior management and leaders within companies embroiled in crisis, have learned the hard way what happens when the unthinkable becomes a reality - an accident results in death or injury; a failed company takeover causes share prices to plummet; or toxic food, medicines and drinks leads to mass hysteria. All attention focuses on the guilty parties - and the media can be expected to make this crisis headline news within a matter of hours. No company or organisation is immune to crisis. Everyday, organisations run the risk of being affected. However, a crisis does not necessarily have to turn into a disaster for the business or organisation involved. Crisis Communication provides readers with advice on how to limit damage effectively by acting quickly and positively. Moreover, it explains how to turn a crisis into an opportunity by communicating efficiently, through the use of successful public relations strategies. Providing information on accountability; crisis communication planning; building your corporate image; natural disasters; accidents; financial crises; legal issues; corporate re-organisation; food crises; dealing with negative press; media training; and risk managers, Crisis Communication is a thorough guide to help prepare your organisation for any future calamities. Including international case studies, crisis communication checklists and sample crisis preparation documents, this book ensures that you are fully prepared for the absolute necessity of proactive crisis communication and proper planning, should you be confronted with a crisis.

The Manager's Guide to Bullies in the Workplace

Author : Vali Hawkins Mitchell, Ph.D, LMHC, REAT, CEAP
Publisher : Rothstein Publishing
ISBN 13 : 1944480129
Total Pages : 106 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis The Manager's Guide to Bullies in the Workplace by : Vali Hawkins Mitchell, Ph.D, LMHC, REAT, CEAP

Download or read book The Manager's Guide to Bullies in the Workplace written by Vali Hawkins Mitchell, Ph.D, LMHC, REAT, CEAP and published by Rothstein Publishing. This book was released on 2016-07-15 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager’s Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor Dr. Vali Hawkins Mitchell gives you sensible advice for keeping the bully from dominating the workgroup and destroying productivity – and maintaining your own healthy emotional balance at the same time. Sometimes the difficult person is an overt physical bully, which makes it easy to simply fire the person. Much of the time, however, the problems are more subtle and build up over periods of time. They undermine your ability to manage your team – and they can spread to the rest of the team, destroying teamwork and productivity. In this short book, Dr. Vali helps you to: Recognize the types of upsetting work situations that bullies exploit to their own advantage, such as change, grief, and violence. Understand why emotional terrorists make it so difficult for you, as a manager, to deal with their behavior. . See the symptomatic tools and techniques of the emotional terrorist, such as harassment, lying to supervisors, tampering with documents, etc. . Conduct training to help other managers and team members recognize and handle the signs of impending emotional conflict – you will love the “Snakes in the Schoolyard” exercise. . Know exactly what to say and not say when you must have a one-on-one interview with someone you consider to be a bully. . Be an effective manager in a world of challenges – protecting and preserving the mental health of your employees and yourself. . Dr. Vali uses realistic examples and humor to help you handle the challenges you face – and to show the degree to which she really understands your situation. With her guidance, you will be more comfortable with knowing when you can handle the situation through simply being the good manager, when you need to call in an outside mental health professional, and when you need to call 911.