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Love Thy Customer
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Book Synopsis Love Thy Customer by : Rick Brinkman
Download or read book Love Thy Customer written by Rick Brinkman and published by McGraw-Hill Companies. This book was released on 2005-09 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.
Download or read book People Love You written by Jeb Blount and published by John Wiley & Sons. This book was released on 2013-02-04 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Download or read book Customer Love written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have "wowed" their customers and turned them into raving fans! In Customer Love. great stories about great service" you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people." Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.
Download or read book Customer Love written by Chip R. Bell and published by . This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bell explains how customer loyalty depends on devotion or love.
Download or read book INSPIRED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2017-11-17 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.
Download or read book Love Thy Body written by Nancy R. Pearcey and published by Baker Books. This book was released on 2018-01-02 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why the call to Love Thy Body? To counter a pervasive hostility toward the body and biology that drives today's headline stories: Transgenderism: Activists detach gender from biology. Kids down to kindergarten are being taught their bodies are irrelevant. Is this affirming--or does it demean the body? Homosexuality: Advocates disconnect sexuality from biological identity. Is this liberating--or does it denigrate biology? Abortion: Supporters deny the fetus is a person, though it is biologically human. Does this mean equality for women--or does it threaten the intrinsic value of all humans? Euthanasia: Those who lack certain cognitive abilities are said to be no longer persons. Is this compassionate--or does it ultimately put everyone at risk? In Love Thy Body, bestselling author Nancy Pearcey goes beyond politically correct slogans with a riveting exposé of the dehumanizing worldview that shapes current watershed moral issues. Pearcey then turns the tables on media boilerplate that misportrays Christianity as harsh or hateful. A former agnostic, she makes a surprising and persuasive case that Christianity is holistic, sustaining the dignity of the body and biology. Throughout she entrances readers with compassionate stories of people wrestling with hard questions in their own lives--their pain, their struggles, their triumphs. "Liberal secularist ideology rests on a mistake and Nancy Pearcey in her terrific new book puts her finger right on it. In embracing abortion, euthanasia, homosexual conduct and relationships, transgenderism, and the like, liberal secularism . . . is philosophically as well as theologically untenable."--Robert P. George, Princeton University "Wonderful guide."--Sam Allberry, author, Is God Anti-Gay? "A must-read."--Rosaria Butterfield, former professor, Syracuse University; author, The Secret Thoughts of an Unlikely Convert "An astute but accessible analysis of the intellectual roots of the most important moral ills facing us today: abortion, euthanasia, and redefining the family."--Richard Weikart, California State University, Stanislaus "Highly readable, insightful, and informative."--Mary Poplin, Claremont Graduate University; author, Is Reality Secular? "Unmasks the far-reaching practical consequences of mind-body dualism better than anyone I have ever seen."--Jennifer Roback Morse, founder and president, The Ruth Institute "Love Thy Body richly enhances the treasure box that is Pearcey's collective work."--Glenn T. Stanton, Focus on the Family "Essential reading . . . Love Thy Body brings clarity and understanding to the multitude of complex and confusing views in discussions about love and sexuality."--Becky Norton Dunlop, Ronald Reagan Distinguished Fellow, The Heritage Foundation "Pearcey gets straight to the issue of our day: What makes humans valuable in the first place? You must get this book. Don't just read it. Master it."--Scott Klusendorf, president, Life Training Institute
Book Synopsis Winning on Purpose by : Fred Reichheld
Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
Book Synopsis Creating Customer Love by : Dave Ratner
Download or read book Creating Customer Love written by Dave Ratner and published by BookPros, LLC. This book was released on 2009 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: If belief leads to trust, and trust leads to customer loyalty, then consider this one of the most practical handbooks on how to start a love affair with your customers. To Dave Ratner, an independent retailer for over thirty years, it's always been about creating unshakeable relationships with his customers. It's a path that has helped him, and other independents like him, beat the big box retailers. Even the U.S. Congress has called upon Dave to share his retail insights and advice. His story has been covered by the Wall Street Journal, The Associated Press, and CNN. Dave is a sought-after motivational speaker because of his humor and common-sense approach to business and customer relations. If ever there was a down-to-earth roadmap for business success that you could start implementing today, this is it.
Download or read book Love Thy Rival written by Chad Gibbs and published by . This book was released on 2012-08 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Sports' Greatest Rivalries Teach Us About Loving Our Enemies... In his first book, the best-selling God & Football: Faith and Fanaticism in the SEC, humorist Chad Gibbs explored his own struggles to balance faith in God with passion for pigskin. Now Gibbs is back asking how Christian fans can love their enemies, when we can't even love rival fans. From the cross-country culture war of Lakers vs Celtics, to the cross-state hate-fest of Alabama vs Auburn, Gibbs spent one year attending the most intense rivalry games in sports (Yankees vs Red Sox, Duke vs Carolina, and many more), observing the darker side of fan culture, and pondering the problems rivalry games present to the Christian fan. The result... Love Thy Rival, an enlightening, laugh-a-minute look at what sports' greatest rivalries teach us about one of Jesus' most difficult commands: Love your enemies.
Download or read book Love Thy Customer written by Brinkman and published by . This book was released on 2005-10-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis I Love You But I Don't Trust You by : Mira Kirshenbaum
Download or read book I Love You But I Don't Trust You written by Mira Kirshenbaum and published by Penguin. This book was released on 2012-02-07 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to restoring trust in broken relationships from a renowed couple’s therapist. Is my relationship worth saving? Will the trust ever come back? How can things be good between us again? Whether broken trust is due to daily dishonesties, a monumental betrayal, or even a history of hurts from the past, it can put a relationship at risk. This is the first book to show you exactly what to do to restore trust in your relationship, regardless of how it was damaged. In this complete guide, couples therapist Mira Kirshenbaum will also help you understand the stages by which trust strengthens when the rebuilding process is allowed to take place. And you will learn how the two of you can avoid the mistakes that prevent healing and discover how to feel secure with each other again.
Book Synopsis Customer Satisfaction is Worthless, Customer Loyalty is Priceless by : Jeffrey H. Gitomer
Download or read book Customer Satisfaction is Worthless, Customer Loyalty is Priceless written by Jeffrey H. Gitomer and published by Bard Press (TX). This book was released on 1998 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Book Synopsis Love Thy Neighbor by : Debbie Macomber
Download or read book Love Thy Neighbor written by Debbie Macomber and published by Center Point. This book was released on 2012-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For weeks, Lesley had been anxiously awaiting the arrival of her new neighbor. Since the house next door was the only other home in sight, she hoped that the new tenant would also become a friend. From the moment she saw him, Lesley knew Cole Daniels was an enigma. His dark, mesmerizing eyes didn't excuse his arrogance. His gentle concern for the wild deer in the woods out back didn't clear him of suspicion. There was definitely something mysterious about Cole - a handsome man who seemed to be hiding from the world. What was his secret?
Book Synopsis Love Thy Neighbor by : Ayaz Virji, M.D.
Download or read book Love Thy Neighbor written by Ayaz Virji, M.D. and published by Convergent Books. This book was released on 2019-06-11 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: A powerful true story about a Muslim doctor's service to small-town America and the hope of overcoming our country's climate of hostility and fear. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY PUBLISHERS WEEKLY In 2013, Ayaz Virji left a comfortable job at an East Coast hospital and moved to a town of 1,400 in Minnesota, feeling called to address the shortage of doctors in rural America. But in 2016, this decision was tested when the reliably blue, working-class county swung for Donald Trump. Virji watched in horror as his children faced anti-Muslim remarks at school and some of his most loyal patients began questioning whether he belonged in the community. Virji wanted out. But in 2017, just as he was lining up a job in Dubai, a local pastor invited him to speak at her church and address misconceptions about what Muslims practice and believe. That invitation has grown into a well-attended lecture series that has changed hearts and minds across the state, while giving Virji a new vocation that he never would have expected. In Love Thy Neighbor, Virji relates this story in a gripping, unforgettable narrative that shows the human consequences of our toxic politics, the power of faith and personal conviction, and the potential for a renewal of understanding in America's heartland.
Download or read book Love Thy Neighbor written by Peter Maass and published by Pan MacMillan. This book was released on 2013-01-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: An up-close account of the devastating conflict in Bosnia, 1992-3
Book Synopsis Love Thy Neighbor by : Ann Warren Turner
Download or read book Love Thy Neighbor written by Ann Warren Turner and published by Dear America. This book was released on 2003 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Greenmarsh, Massachusetts, in 1774, thirteen-year-old Prudence Emerson keeps a diary of the troubles she and her family face as Tories surrounded by American patriots at the start of the American Revolution.
Download or read book Real Love written by Greg Baer and published by Penguin. This book was released on 2004-01-19 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: "He rocked my foundation! Greg Baer touched me deeply. He's got the answer to finding happiness in life."—Tony Trupiano, Talk America Why do most of us search our entire lives for loving and happy relationships but rarely find them? What is the "secret something" that all relationships need in order to thrive? Dr. Greg Baer found the answers to these questions while working with thousands of individuals and couples. In Real Love, he shares his enlightening and practical blueprint for creating successful relationships and reveals the secret to finding and keeping what he calls "Real Love." In Real Love, you'll discover: · The difference between Imitation Love and Real Love · How to eliminate conflicts with spouses, children, parents, friends and colleagues · How to put an end to destructive “Getting” and “Protecting” behaviors · How Real Love can eliminate anger, resentment, and fear · The four steps to finding Real Love With Real Love as your guide you can begin to heal the wounds of your past and create rewarding and fulfilling relationships in every area of your life.
