Love My Clients

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What Clients Love

Author : Harry Beckwith
Publisher : Business Plus
ISBN 13 : 0759527342
Total Pages : 158 pages
Book Rating : 4.7/5 (595 download)

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Book Synopsis What Clients Love by : Harry Beckwith

Download or read book What Clients Love written by Harry Beckwith and published by Business Plus. This book was released on 2003-01-02 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harry Beckwith is the author of Selling the Invisible and The Invisible Touch, both marketing classics. Now he applies his unparalleled clarity, insight, humor, and expertise to a new age of mass communication and mass confusion. What Clients Love will help you stand out from the crowd-and sell anything to anyone. From making a pitch to building a brand, from designing a logo to closing a sale, this is a field guide to take with you to the front lines of today's business battles. Filled with real tales of success and failure, it shows you how to: Fly a Jefferson Airplane. Everyone knows there's a Jefferson Monument, but a Jefferson Airplane? A brilliant, attention-grabbing name often includes the unexpected and the absurd. Strike with a Velvet Sledgehammer. It's not a hard sell. It's not exactly soft. Selling well means finding the fine line between modesty and bragging, and driving the message home. Speak to the Frenchman on the Street. A French mathematician believed that no theory was complete until you could explain it to the first person you meet on the street. Marketers, ecoutez! Dress Julia Roberts. Why, one scene from Pretty Woman can enlighten you more than a full year of study at a top business school. What Clients Love will help you get focused, stay focused, and follow the essential rules to success-by doing the little things right and the big things even better.

People Love You

Author : Jeb Blount
Publisher : John Wiley & Sons
ISBN 13 : 1118433246
Total Pages : 199 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis People Love You by : Jeb Blount

Download or read book People Love You written by Jeb Blount and published by John Wiley & Sons. This book was released on 2013-02-04 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Create Contracts Clients Love

Author : Verity White
Publisher :
ISBN 13 : 9780645253108
Total Pages : 180 pages
Book Rating : 4.2/5 (531 download)

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Book Synopsis Create Contracts Clients Love by : Verity White

Download or read book Create Contracts Clients Love written by Verity White and published by . This book was released on 2021-09-25 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how to craft delightful legal documents that will save you time, delight your clients, and elevate your brand experience. Maybe you're frustrated or embarrassed by your current contracts or you've tried automation before and it was a huge time suck with no tangible results. Inside this jam-packed book, you'll learn how to design readable, digital contracts your clients will love. Stay ahead and stand out with flexible digital contracts Speed up your process and get your contracts working as hard as you do Boost your brand with contracts that elevate your customer experience Bonus: Access to contract templates Want to supercharge your contract design and get your online contracts up and running faster? This book comes with a suite of editable templates and examples ready to get you started sooner. Meet your contract crafting sidekick, Verity Hey there, I'm Verity! I'm the Founder and Chief Contract Enthusiast here at Checklist Legal and the author of the Create Contracts Clients Love. After 9+ years as a commercial lawyer, I've seen first-hand the struggles faced by lawyers, legal teams and business owners when it comes to contracts. So, I designed this book and resources to give you the tips and tricks to get you on the road to faster, user-friendly contracts. Expect tonnes of practical strategies, clear methods and useful frameworks to radically redesign your contract documents and processes to work as hard as you do... oh and fun along the way!! Ready to start designing delightful contracts? Let's do this!

Legacy

Author : Richard Orlando
Publisher : Legacy Capitals
ISBN 13 : 9780989481007
Total Pages : 0 pages
Book Rating : 4.4/5 (81 download)

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Book Synopsis Legacy by : Richard Orlando

Download or read book Legacy written by Richard Orlando and published by Legacy Capitals. This book was released on 2013-12-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In LEGACY, Dr. Richard Orlando explores the five most important family wealth decisions that directly impact us, our loved ones, and our legacies. He offers wisdom, stories, and step-by-step advice for optimizing these decisions by aligning them with our values, purpose, and faith, in essence, our spiritual capital.

Love Your Clients... and Profit

Author : Jorgen Christensen
Publisher : Xlibris Corporation
ISBN 13 : 1469197251
Total Pages : 131 pages
Book Rating : 4.4/5 (691 download)

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Book Synopsis Love Your Clients... and Profit by : Jorgen Christensen

Download or read book Love Your Clients... and Profit written by Jorgen Christensen and published by Xlibris Corporation. This book was released on 2012-05-11 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Love Your Clients and Profit is a must read for anyone truly interested in establishing themselves as the trusted advisor in their particular niche! One of the best books Ive read on personal interaction, ever! If youre having challenges with acquiring, retaining or maintaining clients those challenges will be permanently eliminated if you apply the lessons shared in this wonderful book! Mike Collier Business Behavioral Coach and Founder, Get Rich Steady Seminars The Peak Performance Symposium The Business Elite Mastermind Love Your Clients and Profit is a book that addresses all industries, retail sales, business negotiations or advisers in all professions. The book has a fascinating way of simplifying the complexity of the MOST important thing in business and private life: How to master human interactions in such a way that you create a win-win result. I enjoyed this book, because it cares about what I need to best possible deal with my clients. It fascinates me how the complexity of human interaction can be broken down into simple processes and tools to create irresistible client relationships. I will use this book before future meetings and reflecting on my meeting outcomes. I highly recommend Love Your Clients and Profit for everyone caring about their clients and future profit. Cameron Stevens Principal Director Mandala Financial Services

INSPIRED

Author : Marty Cagan
Publisher : John Wiley & Sons
ISBN 13 : 111938754X
Total Pages : 370 pages
Book Rating : 4.1/5 (193 download)

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Book Synopsis INSPIRED by : Marty Cagan

Download or read book INSPIRED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2017-11-17 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.

Dear Client

Author : Bonnie Siegler
Publisher : Artisan
ISBN 13 : 1579658555
Total Pages : 209 pages
Book Rating : 4.5/5 (796 download)

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Book Synopsis Dear Client by : Bonnie Siegler

Download or read book Dear Client written by Bonnie Siegler and published by Artisan. This book was released on 2018-02-20 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.

Loving Bravely

Author : Alexandra H. Solomon
Publisher : New Harbinger Publications
ISBN 13 : 1626255830
Total Pages : 204 pages
Book Rating : 4.6/5 (262 download)

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Book Synopsis Loving Bravely by : Alexandra H. Solomon

Download or read book Loving Bravely written by Alexandra H. Solomon and published by New Harbinger Publications. This book was released on 2017-02-02 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: As seen on The TODAY Show! “A godsend to anyone searching for, but struggling to find, true love in their lives.” —Kristin Neff, PhD, author of Self-Compassion "Empowering and compassionate, and its lessons are universal." —Publishers Weekly Real love starts with you. In order to attract a life partner and build a healthy intimate relationship, you must first become a good partner to yourself. This book offers twenty invaluable lessons that will help you explore and commit to your own emotional and psychological well-being so you can be ready, resilient, and confident in love. Many of us enter into romantic relationships full of expectation and hope, only to be sorely disappointed by the realization that the partner we’ve selected is a flawed human being with their own neuroses, history, and desires. Most relationships end because one or both people haven’t done the internal work necessary to develop self-awareness and take responsibility for their own experiences. We’ve all heard “You can’t love anyone unless you love yourself,” but amid life’s distractions and the myth of perfect, romantic love, how exactly do you do that? In Loving Bravely, psychologist, professor and relationship expert Alexandra H. Solomon introduces the idea of relational self-awareness, encouraging you to explore your personal history to gain an understanding of your own relational patterns, as well as your strengths and weaknesses in relationships. By doing so, you’ll learn what relationships actually require, beyond the fairytale notions of romance. And by maintaining a steady but gentle focus on yourself, you’ll build the best possible foundation for making a loving connection. By understanding your past relationship experiences, cultivating a strong sense of self-awareness, and determining what it is you really want in a romantic partner—you’ll be ready to find the healthy, lasting love your heart desires.

How to Not Die Alone

Author : Logan Ury
Publisher : Simon and Schuster
ISBN 13 : 1982120649
Total Pages : 352 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis How to Not Die Alone by : Logan Ury

Download or read book How to Not Die Alone written by Logan Ury and published by Simon and Schuster. This book was released on 2021-02-02 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A “must-read” (The Washington Post) funny and practical guide to help you find, build, and keep the relationship of your dreams. Have you ever looked around and wondered, “Why has everyone found love except me?” You’re not the only one. Great relationships don’t just appear in our lives—they’re the culmination of a series of decisions, including whom to date, how to end it with the wrong person, and when to commit to the right one. But our brains often get in the way. We make poor decisions, which thwart us on our quest to find lasting love. Drawing from years of research, behavioral scientist turned dating coach Logan Ury reveals the hidden forces that cause those mistakes. But awareness on its own doesn’t lead to results. You have to actually change your behavior. Ury shows you how. This “simple-to-use guide” (Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone) focuses on a different decision in each chapter, incorporating insights from behavioral science, original research, and real-life stories. You’ll learn: -What’s holding you back in dating (and how to break the pattern) -What really matters in a long-term partner (and what really doesn’t) -How to overcome the perils of online dating (and make the apps work for you) -How to meet more people in real life (while doing activities you love) -How to make dates fun again (so they stop feeling like job interviews) -Why “the spark” is a myth (but you’ll find love anyway) This “data-driven” (Time), step-by-step guide to relationships, complete with hands-on exercises, is designed to transform your life. How to Not Die Alone will help you find, build, and keep the relationship of your dreams.

Clients for Life

Author : Andrew Sobel
Publisher : Simon and Schuster
ISBN 13 : 0743215095
Total Pages : 269 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis Clients for Life by : Andrew Sobel

Download or read book Clients for Life written by Andrew Sobel and published by Simon and Schuster. This book was released on 2001-02-21 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships. Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Clients for Life sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity. Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.

Moments of Magic

Author : Shep Hyken
Publisher : Shepard Presentations, LLC
ISBN 13 : 0963782002
Total Pages : 80 pages
Book Rating : 4.9/5 (637 download)

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Book Synopsis Moments of Magic by : Shep Hyken

Download or read book Moments of Magic written by Shep Hyken and published by Shepard Presentations, LLC. This book was released on 1993 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Customers Love ‘Em or Lose ‘Em

Author : Vinay Kumar
Publisher : iUniverse
ISBN 13 : 1462056598
Total Pages : 144 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis Customers Love ‘Em or Lose ‘Em by : Vinay Kumar

Download or read book Customers Love ‘Em or Lose ‘Em written by Vinay Kumar and published by iUniverse. This book was released on 2011-09-28 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: o Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development. Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.

Love and Selling

Author : Dan Smaida
Publisher : Beaver's Pond Press
ISBN 13 : 9781592986446
Total Pages : 0 pages
Book Rating : 4.9/5 (864 download)

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Book Synopsis Love and Selling by : Dan Smaida

Download or read book Love and Selling written by Dan Smaida and published by Beaver's Pond Press. This book was released on 2016-06-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it: there's a lot of sucky selling going on in the world today. Sellers have been trained to use artificial tactics in pursuit of the sale. Like a woman in a bar bracing for another cheesy, tired pickup line, customers are now warier than ever. In ''Love and Selling,'' Dan Smaida uses the Lens of Love to call out all those cheesy, cringe-worthy 'tactics' and offer more authentic alternatives. The book uses the simple lessons we all understand about love and relationships to transform the way we think about selling. No 'sales processes,' no seller-centric models, just tried-and-true behaviors that work in business . . . and in love. When sellers ditch the tricks and focus on developing true relationships, they create real partnerships with customers, enjoy their jobs more, and see better results.

Myths of PR

Author : Rich Leigh
Publisher : Kogan Page Publishers
ISBN 13 : 0749479604
Total Pages : 225 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Myths of PR by : Rich Leigh

Download or read book Myths of PR written by Rich Leigh and published by Kogan Page Publishers. This book was released on 2017-04-03 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Myths of PR uses popular myths about the theory and practice of public relations as a vehicle for helping startup owners, brand marketers, communications practitioners and students to distinguish between fads and tried-and-tested PR practice. Its purpose is to shatter widespread misconceptions about PR, and grant readers insights into why these myths have endured in spite of clearly demonstrable evidence to the contrary. By exploring topics that readers will relate to (though many might frequently misunderstand), Myths of PR will shed new light on essential PR methodology. From the assumption that PR is a never-ending party, propagated by the way the industry is shown in the media and entertainment, to more potentially damaging misconceptions such as the often-repeated 'all publicity is good publicity', it is an engaging, anecdotal read that offers authentic insights into the reality of PR practice from one of the brightest and most exciting young communication experts in the UK.

Beloved by Clients

Author : S. Morgan Friedman
Publisher :
ISBN 13 :
Total Pages : 511 pages
Book Rating : 4.5/5 (641 download)

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Book Synopsis Beloved by Clients by : S. Morgan Friedman

Download or read book Beloved by Clients written by S. Morgan Friedman and published by . This book was released on 2020-11-09 with total page 511 pages. Available in PDF, EPUB and Kindle. Book excerpt: The open secret of professional work is that results are not the main factor in determining how happy your clients are with your work. What is? Your boss or client loving your communication, processes, details, responsiveness, and much more "meta work" matters just as much as the work itself. But no one explicitly teaches these to you. Until now. Beloved by Clients is the original and ultimate guide to "Managing Up," the practical guide to how to work professionally that you wish you had gotten ten years ago.

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Author : Jeffrey H. Gitomer
Publisher : Bard Press (TX)
ISBN 13 :
Total Pages : 330 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Customer Satisfaction is Worthless, Customer Loyalty is Priceless by : Jeffrey H. Gitomer

Download or read book Customer Satisfaction is Worthless, Customer Loyalty is Priceless written by Jeffrey H. Gitomer and published by Bard Press (TX). This book was released on 1998 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

ACT with Love

Author : Russ Harris
Publisher : New Harbinger Publications
ISBN 13 : 1648481655
Total Pages : 219 pages
Book Rating : 4.6/5 (484 download)

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Book Synopsis ACT with Love by : Russ Harris

Download or read book ACT with Love written by Russ Harris and published by New Harbinger Publications. This book was released on 2023-06-01 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build more compassionate, accepting, and loving relationships with acceptance and commitment therapy (ACT). Let’s face it: Picture-perfect storybook romances don’t exist in real life. Couples fight. Feelings of love wax and wane through the years. And the stress and tedium of everyday life and work can often drive a wedge between even the most devoted couples. So, how can you reignite passion and intimacy in your relationship, cultivate greater understanding and compassion between yourself and your partner, and bring the joy back to your love life? In this fully revised and updated edition of ACT with Love, therapist and world-renowned ACT expert Russ Harris shows how developing psychological flexibility—the ability to be in the present moment with openness, awareness, and focus, and to take effective action in line with one's values—can help you and your partner strengthen and deepen your relationship. Also included is new information on attachment theory, powerful mindfulness and self-compassion techniques, and assertiveness and boundary-setting skills. ACT with Love will show you how to: Let go of conflict, open up, and live fully in the present Use mindfulness to increase intimacy, connection, and understanding Resolve painful conflicts and reconcile long-standing differences Act on your values to build a rich and meaningful relationship If you’re looking to increase feelings of intimacy, love, and connection with your partner, this book has everything you need to get started—together.