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Author :
Publisher :
ISBN 13 : 9780851931869
Total Pages : 0 pages
Book Rating : 4.9/5 (318 download)
Download or read book Level 2 NVQ Certificate in Customer Service written by and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sally Bradley
Publisher : Heinemann
ISBN 13 : 9780435451691
Total Pages : 334 pages
Book Rating : 4.4/5 (516 download)
Download or read book S/NVQ Level 2 Customer Service written by Sally Bradley and published by Heinemann. This book was released on 2003 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.
Author : Sarah Pilbeam
Publisher :
ISBN 13 : 9781444157444
Total Pages : 230 pages
Book Rating : 4.1/5 (574 download)
Download or read book NVQ Level 2 Certificate Customer Service (QCF) written by Sarah Pilbeam and published by . This book was released on 2012-01-01 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: A textbook for all awarding bodies designed to help the work-based learner - who only see their assessor once per month.
Author : Kogan Page
Publisher : Kogan Page Publishers
ISBN 13 : 9780749439613
Total Pages : 572 pages
Book Rating : 4.4/5 (396 download)
Download or read book British Vocational Qualifications written by Kogan Page and published by Kogan Page Publishers. This book was released on 2003 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade as the importance of vocational qualifications has been firmly established, the system has become increasingly complex and hard to grasp. Now in its sixth edition, this popular and accessible reference book provides up-to-date information on over 3500 vocational qualifications in the UK. Divided into five parts, the first clarifies the role of the accrediting and major awarding bodies and explains the main types of vocational qualifications available. A directory then lists over 3500 vocational qualifications, classified by professional and career area, giving details of type of qualification, title, level, awarding body and, where possible, the course code and content. The third section comprises a glossary of acronyms used, together with a comprehensive list of awarding bodies, industry lead bodies, professional institutes and associations, with their contact details. Section four is a directory of colleges offering vocational qualifications in the UK, arranged alphabetically by area. Finally, section five is an index of all qualifications, listed alphabetically by title.
Author : Sarah Pilbeam
Publisher :
ISBN 13 : 9781444151503
Total Pages : 0 pages
Book Rating : 4.1/5 (515 download)
Download or read book OCR Level 2 NVQ Certificate in Customer Service (QCF) written by Sarah Pilbeam and published by . This book was released on 2012-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A clear and complete guide to the Level 2 NVQ in Customer Service course.
Author : Allan Woods
Publisher : Heinemann
ISBN 13 : 9780435452278
Total Pages : 408 pages
Book Rating : 4.4/5 (522 download)
Download or read book Customer Service written by Allan Woods and published by Heinemann. This book was released on 2001 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
Author : Liam Clarke
Publisher : Nelson Thornes
ISBN 13 : 9780748785124
Total Pages : 452 pages
Book Rating : 4.7/5 (851 download)
Download or read book Ocr National Certificate in Health and Social Care - Level 2 written by Liam Clarke and published by Nelson Thornes. This book was released on 2004 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique resource provides everything students need for the new OCR National Certificate in Health and Social Care and focuses on the differing levels of care required for individuals in a variety of settings.
Author : Julie Gittins
Publisher :
ISBN 13 : 9781904518372
Total Pages : 91 pages
Book Rating : 4.5/5 (183 download)
Download or read book Nvq Customer Service Level 2 written by Julie Gittins and published by . This book was released on 2004-04-01 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steve Muscroft
Publisher : Routledge
ISBN 13 : 0750684348
Total Pages : 554 pages
Book Rating : 4.7/5 (56 download)
Download or read book Plumbing written by Steve Muscroft and published by Routledge. This book was released on 2007 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assuming no prior knowledge of plumbing skills, Steve Muscroft - the author of the 6129 Certificate in Basic Plumbing from City & Guilds - takes the reader step by step through the requirements of the 6129 qualification at level 2.
Author : Kogan Page
Publisher : Kogan Page Publishers
ISBN 13 : 9780749441371
Total Pages : 1004 pages
Book Rating : 4.4/5 (413 download)
Download or read book British Qualifications written by Kogan Page and published by Kogan Page Publishers. This book was released on 2004 with total page 1004 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a single volume, the new edition of this guide gives comprehensive coverage of the developments within the fast-changing field of professional, academic and vocational qualifications. career fields, their professional and accrediting bodies, levels of membership and qualifications, and is a one-stop guide for careers advisors, students and parents. It should also enable human resource managers to verify the qualifications of potential employees.
Author : Sally Bradley
Publisher :
ISBN 13 : 9780435046897
Total Pages : 288 pages
Book Rating : 4.0/5 (468 download)
Download or read book NVQ/SVQ Level 2 Customer Service Candidate Handbook written by Sally Bradley and published by . This book was released on 2011-02-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
Author : Natalie Calvert
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566085109
Total Pages : 378 pages
Book Rating : 4.0/5 (851 download)
Download or read book Gower Handbook of Call and Contact Centre Management written by Natalie Calvert and published by Gower Publishing, Ltd.. This book was released on 2004 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.
Author : Keith Bowen
Publisher : James Currey Publishers
ISBN 13 : 9780435455613
Total Pages : 372 pages
Book Rating : 4.4/5 (556 download)
Download or read book Call Handling Operations written by Keith Bowen and published by James Currey Publishers. This book was released on 2002 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title provides students with all the knowledge required to pass the NVQ Level 2, while the CD-ROM provides an assessment tool-kit, additional information and case studies.
Author : Chartered Institute of Marketing
Publisher : Financial Times/Prentice Hall
ISBN 13 : 9780273626565
Total Pages : pages
Book Rating : 4.6/5 (265 download)
Download or read book Customer Service - Nvq Level 2 written by Chartered Institute of Marketing and published by Financial Times/Prentice Hall. This book was released on 1996-11-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Richard Griffin
Publisher : Taylor & Francis
ISBN 13 : 1000634981
Total Pages : 125 pages
Book Rating : 4.0/5 (6 download)
Download or read book Healthcare Support Workers written by Richard Griffin and published by Taylor & Francis. This book was released on 2022-08-26 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: NHS support workers, such as nursing Healthcare Assistants, Maternity Support Workers, and Therapy Assistants, often provide the majority of face-to-face care to patients, clients and their families. This accessible guide explores the issues underpinning their recruitment, training, management, development and progression. NHS support workers comprise four out of ten of the clinical workforce, yet despite their importance they have long faced barriers that mean they are not able to fully realise their potential. This is the first book to take a comprehensive look at this workforce, its history, the policy that shapes its recruitment, management and deployment, and explains clearly how their capacity and capability can be safely and effectively enhanced. Structured around the employment cycle, this text covers the introduction of Technical Levels, career changes, apprenticeships, recruitment and selection, informal learning, learning cultures, widening participation, supervision and functional skills. Providing practical, evidence-based guidance and including illustrative case studies, it suggests a range of interventions to overcome the long-standing barriers to the effective development and deployment of healthcare support workers. Drawing on the latest research, and practice, including the author’s own experience, this book is an important resource for all those educating, managing or recruiting unregistered healthcare practitioners. It will also provide invaluable guidance to healthcare support workers interested in progressing their careers.
Author : Kogan Page
Publisher : Kogan Page Publishers
ISBN 13 : 9780749444846
Total Pages : 1080 pages
Book Rating : 4.4/5 (448 download)
Download or read book British Qualifications written by Kogan Page and published by Kogan Page Publishers. This book was released on 2006 with total page 1080 pages. Available in PDF, EPUB and Kindle. Book excerpt: The field of professional, academic and vocational qualifications is ever-changing. The new edition of this highly successful and practical guide provides thorough information on all developments. Fully indexed, it includes details on all university awards and over 200 career fields, their professional and accrediting bodies, levels of membership and qualifications.It acts as an one-stop guide for careers advisors, students and parents, and will also enable human resource managers to verify the qualifications of potential employees.
Author : Carol Carysforth
Publisher : Heinemann
ISBN 13 : 9780435447465
Total Pages : 444 pages
Book Rating : 4.4/5 (474 download)
Download or read book Double Award written by Carol Carysforth and published by Heinemann. This book was released on 2002-11-06 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book meets all the assessment requirements of the OCR specification, however, it is also suitable for students following other specifications.
