Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071733965
Total Pages : 42 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma for Service

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071436359
Total Pages : 402 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Lean Six Sigma for Service by : Michael L. George

Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Lean Six Sigma, Chapter 2 - Six Sigma: The Power of Culture

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734325
Total Pages : 22 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma, Chapter 2 - Six Sigma: The Power of Culture by : Michael George

Download or read book Lean Six Sigma, Chapter 2 - Six Sigma: The Power of Culture written by Michael George and published by McGraw Hill Professional. This book was released on 2002-04-25 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a sample chapter from Lean Six Sigma, which explains how to impact your company's performance in each, by combining the strength of today's two most important initiatives--Lean Production and Six Sigma--into one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to achieve major cost and lead time reductions this year; compress order-to-delivery cycle times; and battle process variation and waste throughout your organization.

Using Lean for Faster Six Sigma Results

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Author :
Publisher : CRC Press
ISBN 13 : 1482278529
Total Pages : 176 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Using Lean for Faster Six Sigma Results by : Mark Nash

Download or read book Using Lean for Faster Six Sigma Results written by Mark Nash and published by CRC Press. This book was released on 2019-09-16 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which is the right approach for effective continuous improvement? While much has been written on merging Lean and Six Sigma initiatives, this is the first book to detail a logical alternative - a no-nonsense strategy for maintaining the best of both initiatives without diluting either. In Using Lean for Faster Six Sigma Results, Mark Nash, Sheila Poling, and Sophronia Ward lay out the differences between Lean and Six Sigma, define the distinct power and focus of each, and detail why and how to use them together in a synchronized and complementary way. While Lean focuses on the elimination of waste, Six Sigma addresses variability and reliability. Organizations that initiate Lean early in their continuous improvement efforts create culture change, immediate results, and streamlined processes, paving the way for faster and more effective Six Sigma results. This practical, easy read shows how to choose the right projects, approach, people, and toolset to achieve bottom-line results faster. Readers will benefit from the authors' years of experience implementing Lean with Six Sigma, through detailed case studies from both manufacturing and service companies. If you are struggling with the dilemma of how to integrate Lean and Six Sigma, or deciding which approach to use, read this practical, down-to-earth book to inspire and guide your strategy.

Lean Six Sigma for Supply Chain Management, Chapter 2 - Deploying Lean Six Sigma Projects Using Lean Tools

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071735526
Total Pages : 31 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Supply Chain Management, Chapter 2 - Deploying Lean Six Sigma Projects Using Lean Tools by : James Martin

Download or read book Lean Six Sigma for Supply Chain Management, Chapter 2 - Deploying Lean Six Sigma Projects Using Lean Tools written by James Martin and published by McGraw Hill Professional. This book was released on 2006-10-12 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Supply Chain Management, written by a master black belt/educator. Neatly condensed into a 10 step process, this book teaches you how to apply the tenets of lean operations (from the Toyota Production System) and Six Sigma management principles to supply chain management. Author Jim Martin includes more than 200 tables and figures describing roadmaps, critical success characteristics as well as specific information necessary to fully integrate Lean Six Sigma concepts within your supply chain.

Lean Six Sigma for Service, Chapter 7 - Phase 2: Engagement (Creating Pull)

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734015
Total Pages : 15 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 7 - Phase 2: Engagement (Creating Pull) by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 7 - Phase 2: Engagement (Creating Pull) written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma For Dummies

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119992265
Total Pages : 298 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis Lean Six Sigma For Dummies by : John Morgan

Download or read book Lean Six Sigma For Dummies written by John Morgan and published by John Wiley & Sons. This book was released on 2010-11-18 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the growing business industry there is a large demand for greater speed and quality, for projects of all natures in both small and large businesses. Lean Six Sigma is the result of the combination of the two best-known improvement methods: Six Sigma (making work better, of higher quality) and Lean (making work faster, more efficient). Lean Six Sigma For Dummies outlines they key concepts in plain English, and shows you how to use the right tools, in the right place, and in the right way, not just in improvement and design projects, but also in your day-to-day activities. It shows you how to ensure the key principles and concepts of Lean Six Sigma become a natural part of how you do things so you can get the best out of your business and accomplish your goals better, faster and cheaper. About the author John Morgan has been a Director of Catalyst Consulting, Europe's leading provider of lean Six Sigma solutions for 10 years. Martin Brenig-Jones is also a Director at Catalyst Consulting. He is an expert in Quality and Change Management and has worked in the field for 16 years.

Lean Six Sigma for Service, Chapter 9 - Phase 4: Performance and Control

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734031
Total Pages : 18 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 9 - Phase 4: Performance and Control by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 9 - Phase 4: Performance and Control written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma for Service, Chapter 10 - Service Process Challenges

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734058
Total Pages : 22 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 10 - Service Process Challenges by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 10 - Service Process Challenges written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

What is Lean Six Sigma

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071490353
Total Pages : 98 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis What is Lean Six Sigma by : Michael L. George

Download or read book What is Lean Six Sigma written by Michael L. George and published by McGraw Hill Professional. This book was released on 2005-06-05 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick introduction on how to use Lean Six Sigma toimprove your workplace, meet your goals, andbetter serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices

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Author :
Publisher : Centrestar, Incorporated
ISBN 13 : 9780578873695
Total Pages : 222 pages
Book Rating : 4.8/5 (736 download)

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Book Synopsis Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices by : Wesley Donahue

Download or read book Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices written by Wesley Donahue and published by Centrestar, Incorporated. This book was released on 2021-03-19 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Comprehensive Methodology for Managing Work Processes for Optimal Success Lean Six Sigma is a method and strategy that supports individuals and project management teams as they pinpoint problems and implement work process improvements. You don't need to be an engineer to apply these practical principles and tools, and you can use them in any organization and industry. The fact is, applying Lean Six Sigma is easier to use than you think, and the guide will show you how. As the legendary management guru Peter Drucker said, "There is nothing so useless as doing efficiently that which should not be done at all." Unlocking Lean Six Sigma takes the best of the Lean method for waste reduction and continuous improvement and pairs it with the variation and quality control methods of Six Sigma. The result is a comprehensive methodology that supports you in managing work processes for optimal success. This easy-to-use competency-based guide is a how-to manual. You can use it for self-paced learning and also in project teams. Each of the key concepts described in Unlocking Lean Six Sigma gives you a bite-sized chunk of key information. But the ideas are not just explained. Each concept includes: - Worksheets showing how you can develop what you learned in your environment. - Illustrations showing how an analyst would approach using the tools. - Charts and other visual tools to ensure the highest, fastest levels of comprehension and retention. - Several links to other professional resources such as videos and website with useful information. - Process improvement case scenarios that highlight how the ideas you learned about were used by others. - What to do tips to further cement your learning. - Practice questions and places where you can document what you learned and how you might use it in your job. At the end of the guide, you'll find a 120-question knowledge test that allows you to self-test how well you understood the material. Optionally, if you want to earn professional development hours (PDHs) or a Lean Sigma credential, you can do so through Centrestar. For more information, see the Earn PDHs and a Lean Sigma Yellow Belt Credential section in the guide. In a jargon-crowded field, words like Lean and Six Sigma can be intimidating for both beginners and experienced users. Don't worry, Unlocking Lean Six Sigma is written in plain language and packed with straight-forward examples. This easy-to-follow guide provides you with tools and techniques for implementing Lean Six Sigma and managing change initiatives. Valuable Professional Development Including Lean Six Sigma skills on your resume will get you noticed! Every organization seeks to provide exceptional products and service to customers, and to do it efficiently and cost effectively. This practical guide is for individuals who want to advance their professional skills, want rewarding careers, and want to have their coworkers and managers view them as effective contributors who step up to help guide projects and ensure success. Organizational leaders want individuals who are passionate about their jobs, can work collaboratively in a team, and strive to continuously improve. This book can help you do all those things. The Unlocking Lean Six Sigma approach has helped thousands of people and organizations achieve success. It will help you too.

An Integrated Company-Wide Management System

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Author :
Publisher : Springer
ISBN 13 : 3319990349
Total Pages : 236 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis An Integrated Company-Wide Management System by : Souraj Salah

Download or read book An Integrated Company-Wide Management System written by Souraj Salah and published by Springer. This book was released on 2018-08-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive guide to implementing a company-wide management system (CWMS), utilising up-to-date methodologies of lean-six sigma in order to achieve high levels of business excellence. It builds the foundation for quality and continuous improvement, which can be implemented in any organization. The book begins with an introduction to and an overview of CWMSs, and reviews the existing literature on various management systems. It then discusses the integration and implementation of lean-six sigma in supply chain management. The integration approach presented highlights the link between the existing management systems and shows how continuous improvement methodologies are incorporated. The book then examines the components of CWMS, comparing them to other systems. It also explores Kano-based six sigma and concludes with further recommendations for reading. This book covers five management systems integrated into one novel approach that can be followed by organizations wishing to achieve quality and business excellence. Covering lean-six sigma – an essential element of management systems – it is a valuable resource for practitioners and academics alike.

Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 1259584410
Total Pages : 305 pages
Book Rating : 4.2/5 (595 download)

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Book Synopsis Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process by : Kimberly Watson-Hemphill

Download or read book Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process written by Kimberly Watson-Hemphill and published by McGraw Hill Professional. This book was released on 2016-02-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New and Definitive User’s Guide to Lean Six Sigma If you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you’ll find in any other book on the subject. With these simple, proven techniques, you can: * Assess your current business model and shape your future goals * Plan and prepare a Lean Six Sigma program that’s right for your company * Engage your leadership and your team throughout the entire process * Align your LSS efforts with the culture and values of your business * Develop deeper insights into your customer experience * Master the art of project selection and pipeline management * Tackle bigger problems and find better solutions * Become more efficient, more productive, and more profitable This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process—and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma—smoothly and successfully—is right here at your fingertips. When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.

Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734082
Total Pages : 30 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071501908
Total Pages : 338 pages
Book Rating : 4.0/5 (715 download)

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Book Synopsis Lean Six Sigma by : Michael L. George

Download or read book Lean Six Sigma written by Michael L. George and published by McGraw Hill Professional. This book was released on 2002-05-16 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiativesLean Production and Six Sigmainto one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. "Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--From the Preface Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on: The Lean Six Sigma Value PropositionHow combining Lean and Six Sigma provides unmatched potential for improving shareholder value The Lean Six Sigma Implementation ProcessHow to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniques Leveraging Lean Six SigmaStrategies for extending Lean Six Sigma's reach within and beyond your corporate walls "Variation is evil."--Jack Welch Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world's most efficientand valuablecorporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times. Yet, as both would admit, there was still room for improvement. Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organizationas it positively and dramatically impacts your shareholder value.

Lean Six Sigma for Service, Chapter 11 - Using DMAIC to Improve Service Processes

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734066
Total Pages : 42 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 11 - Using DMAIC to Improve Service Processes by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 11 - Using DMAIC to Improve Service Processes written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Lean Six Sigma for Service, Chapter 6 - Phase 1: Readiness Assessment

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071734007
Total Pages : 16 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Service, Chapter 6 - Phase 1: Readiness Assessment by : Michael George

Download or read book Lean Six Sigma for Service, Chapter 6 - Phase 1: Readiness Assessment written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.