Labor In The Tourism And Hospitality Industry

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Labor in the Tourism and Hospitality Industry

Author : Abdallah M. Elshaer
Publisher : CRC Press
ISBN 13 : 0429877609
Total Pages : 522 pages
Book Rating : 4.4/5 (298 download)

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Book Synopsis Labor in the Tourism and Hospitality Industry by : Abdallah M. Elshaer

Download or read book Labor in the Tourism and Hospitality Industry written by Abdallah M. Elshaer and published by CRC Press. This book was released on 2019-05-28 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education. The authors use economic, sociological, and psychological analysis and take a pragmatic stance on the challenges of the workforce. The authors look at the specifics of the labor market of the tourism and hospitality industry, discussing the current status of the industry’s organizations and how they are suffering labor shortages (qualitative or quantitative) and constant turnover—resulting in significant costs to organizations. Topics such as low wages and overdependence on tipping, workforce diversity, technological change resistance, and seasonality issues, and more are examined. The volume also provides a section on labor rights in the tourism and hospitality industry, which looks at labor trafficking and issues in social justice and human rights. Key features: • Provides an in-depth understanding of tourism employment • Presents a critical analysis of labor supply and demand in the tourism and hospitality industries • Considers the need for specific labor skills and training • Examines the reasons for labor shortages and turnover in the tourism and hospitality industry • Discusses labor ethics and social responsibility in hospitality/tourism organizations

Research Anthology on Human Resource Practices for the Modern Workforce

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1668438747
Total Pages : 2224 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Research Anthology on Human Resource Practices for the Modern Workforce by : Management Association, Information Resources

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-12-30 with total page 2224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

A Hospitable World?

Author : David Jordhus-Lier
Publisher : Routledge
ISBN 13 : 1317751760
Total Pages : 232 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis A Hospitable World? by : David Jordhus-Lier

Download or read book A Hospitable World? written by David Jordhus-Lier and published by Routledge. This book was released on 2014-10-30 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality and tourism sector is a large and rapidly expanding industry worldwide, and can rightfully be described as a vehicle of globalisation. Hotels are among the cornerstones of the industry often drawing workers from the most vulnerable segments of multicultural labour markets, accommodating and entertaining tourists and business travelers from around the world. This book explores the organisation of work, worker identities and worker strategies in hotel workplaces, as they are located in heterogeneous labour markets being changed by processes of globalisation. It uses an explicitly geographical approach to understand how different groups of workers experience and respond to challenges in the hospitality industry, and is based on recent theoretical debates and empirical research on hotel workplaces in cities as different as Oslo, Goa, London, Las Vegas and Toronto. A multi-scalar analysis is taken where concrete worker bodies and their physical, emotional and embodied labour are seen in relation to, among other aspects: the regulation of national and regional labour markets, city governments with global city ambitions, and global corporate actors and labour migration patterns. The book sheds light on the hotel workplace as a hierarchical and fragmented social space as well as addressing questions on worker mobility, the fragmentation of work, scales of organisation and how workers can help shape the regulation of their industry. This timely volume brings together contributions from international academics and is valuable reading for all those interested in hospitality, tourism, human geography and globalisation.

Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry

Author : Salih Kusluvan
Publisher : Nova Publishers
ISBN 13 : 9781590336304
Total Pages : 876 pages
Book Rating : 4.3/5 (363 download)

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Book Synopsis Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by : Salih Kusluvan

Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.

Employment Relations in the Hospitality and Tourism Industries

Author : Rosemary Lucas
Publisher : Psychology Press
ISBN 13 : 9780415297110
Total Pages : 332 pages
Book Rating : 4.2/5 (971 download)

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Book Synopsis Employment Relations in the Hospitality and Tourism Industries by : Rosemary Lucas

Download or read book Employment Relations in the Hospitality and Tourism Industries written by Rosemary Lucas and published by Psychology Press. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely book is one of the first of its kind to consider contemporary issues such as skills shortages, labour turnover and training, as well as changes in employment protection law in different areas of the hospitality industry.

Paradise Laborers

Author : Patricia A. Adler
Publisher : Cornell University Press
ISBN 13 : 1501726706
Total Pages : 329 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis Paradise Laborers by : Patricia A. Adler

Download or read book Paradise Laborers written by Patricia A. Adler and published by Cornell University Press. This book was released on 2018-08-06 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resorts have become important to American society and its economy; one in eight Americans is now employed by the tourism industry. Yet despite the ubiquity of hotels, little has been written about those who labor there. Drawing on eight years of participant observation and in-depth interviews, the renowned ethnographers Patricia A. Adler and Peter Adler reveal the occupational culture and lifestyles of workers at five luxury Hawaiian resorts. These resorts employ a workforce that is diverse in gender, class, ethnicity, and nationality. Hawaiian resort workers, like those in nearly all resorts, consist of four groups. New immigrants hold difficult and dirty low-status jobs for little pay. Locals provide an authentic Polynesian flavor for guests, a ready pool of youthful high-turnover employees, and a population trapped in a place that offers few occupational alternatives. Managers tend to be middle-class, college-educated young and middle-aged men from the mainland whose lifestyles are occupationally transient. Seekers, mostly young, white, and from the mainland as well, escape to paradise seeking adventure, warmth, extreme sports, or some alternate life experiences. The Adlers describe the work, lives, and careers of these four groups that labor in organizations that never close, with shifts scheduled around the clock and around the year. Paradise Laborers adds to the growing interest in the global flow of labor, as these immigrant workers display different trends in gendered opportunities and mobility than those exhibited by other groups. The authors propose a political economy of tourist labor in which they compare the different expectations and rewards of organizations, employees, and local labor markets.

Handbook of Human Resource Management in the Tourism and Hospitality Industries

Author : Ronald J. Burke
Publisher : Edward Elgar Publishing
ISBN 13 : 1786431378
Total Pages : pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis Handbook of Human Resource Management in the Tourism and Hospitality Industries by : Ronald J. Burke

Download or read book Handbook of Human Resource Management in the Tourism and Hospitality Industries written by Ronald J. Burke and published by Edward Elgar Publishing. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.

Tourism Employment

Author : Michael Riley
Publisher : Channel View Publications
ISBN 13 : 9781873150306
Total Pages : 212 pages
Book Rating : 4.1/5 (53 download)

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Book Synopsis Tourism Employment by : Michael Riley

Download or read book Tourism Employment written by Michael Riley and published by Channel View Publications. This book was released on 2002 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an attempt to understand tourism employment in a holistic way. Using ideas from labour economics, work psychology and industrial sociology the authors look at tourism employment in both its workplace context and its wider economic and social environment and attempt to tell a coherent story. Both behavioural and economic perspectives are used to address questions that are salient to manpower planning, education planning and tourism management. By examining the diversity and commonality within occupations against the background of a dynamic labour market the text develops themes that contribute to our understanding of the behaviour of workers and managers in the industry.

Sustainable Hospitality Management

Author : Huub Ruël
Publisher : Emerald Group Publishing
ISBN 13 : 1839092653
Total Pages : 332 pages
Book Rating : 4.8/5 (39 download)

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Book Synopsis Sustainable Hospitality Management by : Huub Ruël

Download or read book Sustainable Hospitality Management written by Huub Ruël and published by Emerald Group Publishing. This book was released on 2020-11-20 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The hospitality industry is major industry. Due a steady growth, by 2030 the hospitality and tourism industry is expected to provide 380 million jobs. This title explores the challenges presented including labor shortages, containing and reducing the ecological footprint, Over tourism, and a poor industry image.

Human Resource Management in the Hospitality Industry

Author : Michael John Boella
Publisher : Routledge
ISBN 13 : 0415632536
Total Pages : 354 pages
Book Rating : 4.4/5 (156 download)

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Book Synopsis Human Resource Management in the Hospitality Industry by : Michael John Boella

Download or read book Human Resource Management in the Hospitality Industry written by Michael John Boella and published by Routledge. This book was released on 2013 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.

Employment Relations in the Hospitality and Tourism Industries

Author : Rosemary Lucas
Publisher : Routledge
ISBN 13 : 1134432984
Total Pages : 332 pages
Book Rating : 4.1/5 (344 download)

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Book Synopsis Employment Relations in the Hospitality and Tourism Industries by : Rosemary Lucas

Download or read book Employment Relations in the Hospitality and Tourism Industries written by Rosemary Lucas and published by Routledge. This book was released on 2004-01-22 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and

Human Resource Management in the Hospitality Industry

Author : Michael Boella
Publisher : Routledge
ISBN 13 : 1136397094
Total Pages : 386 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Human Resource Management in the Hospitality Industry by : Michael Boella

Download or read book Human Resource Management in the Hospitality Industry written by Michael Boella and published by Routledge. This book was released on 2012-08-21 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Critical Social Challenges in the Tourism Industry: Labor, Commodification, and Drugs

Author : Ç?vak, Bar??
Publisher : IGI Global
ISBN 13 : 1668492571
Total Pages : 313 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Critical Social Challenges in the Tourism Industry: Labor, Commodification, and Drugs by : Ç?vak, Bar??

Download or read book Critical Social Challenges in the Tourism Industry: Labor, Commodification, and Drugs written by Ç?vak, Bar?? and published by IGI Global. This book was released on 2023-09-25 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical Social Challenges in the Tourism Industry: Labor, Gentrification, and Drugs is a groundbreaking book that delves into the often-overlooked critical issues within the field of tourism. The book adopts a critical perspective, shedding light on power relations, domination, and oppression within the tourism industry. By exposing these dynamics, the critical paradigm seeks to liberate both tourist destinations and employees from exploitative conditions. From examining the social and environmental effects of tourism to addressing critical topics such as gentrification, consumerism, commodification, and critical pedagogy, this comprehensive study offers a fresh and thought-provoking analysis of the field. With a focus on labor transformation, the formation of the working class, and the employment of women, children, and immigrants, the book uncovers the intricate labor processes and interactions within the tourism industry. Furthermore, it explores important aspects such as tourist-employee interaction, LGBT tourism, illegal sex tourism, and the use of drugs and psychedelics in the context of tourist mobility. This book is ideal for researchers and students in the field of tourism, offering a comprehensive examination of critical issues within the industry.

The Role of the Hospitality Industry in the Lives of Individuals and Families

Author : Pamela R Cummings
Publisher : Routledge
ISBN 13 : 1135409226
Total Pages : 264 pages
Book Rating : 4.1/5 (354 download)

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Book Synopsis The Role of the Hospitality Industry in the Lives of Individuals and Families by : Pamela R Cummings

Download or read book The Role of the Hospitality Industry in the Lives of Individuals and Families written by Pamela R Cummings and published by Routledge. This book was released on 2013-10-11 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may face and show them how your services affect guests. Offering research and insight into customs and traditions that have influenced modern services, The Role of the Hospitality Industry in the Lives of Individuals and Families will teach you how to better meet the needs of guests at the national or international level while learning how the industry affects employees and their lives outside of work. The Role of the Hospitality Industry in the Lives of Individuals and Families discusses many different themes that relate to the improvement of the profession for both guests and employees, such as the spiritual, philosophical, and historical provisions of hospitality; the human resource and work issues of employees in the industry; consumer and family demands; and marketing strategies for hospitality organizations. In addition, this text discusses many issues that affect guests and that affect you as an employer or employee, such as: responding to the needs of travelers for a “home away from home” dealing with the social and health issues of guests recognizing the changing food habits of Americans and their impact on the hospitality industry examining the frequently negative attitude of Americans toward service hospitality employees balancing a career in the hospitality industry and family life researching the frequency of fast food patronage by older adults and the importance of hotel/motel services to older adults to determine if areas of service need improvement protecting employees from overly demanding guests balancing compassion, generosity, and idealism with the corporate profit maximization mandate The Role of the Hospitality Industry in the Lives of Individuals and Families also examines the cultural relationships fostered by the hospitality industry as a benefit and proof of quality services. Complete with ideas for further research, this text will help you and your employees evaluate the personal effects of the hospitality industry and help provide better services to guests.

Be Our Guest

Author : William Terry
Publisher : Walter de Gruyter GmbH & Co KG
ISBN 13 : 3110643804
Total Pages : 242 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Be Our Guest by : William Terry

Download or read book Be Our Guest written by William Terry and published by Walter de Gruyter GmbH & Co KG. This book was released on 2022-10-24 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adopting a geographic lens to examine the employment of guest workers in the United States, Be Our Guest offers readers the most comprehensive analysis of guest work in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Towards a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout are the voices of stakeholders involved in every aspect of guest work: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guest worker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna on the critical tourism studies side and the growing concern on the practitioner side over workforce quality and supply. Nevertheless, it is a benefit for everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.

Operations Management in the Hospitality Industry

Author : Peter Szende
Publisher : Emerald Group Publishing
ISBN 13 : 1838675434
Total Pages : 220 pages
Book Rating : 4.8/5 (386 download)

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Book Synopsis Operations Management in the Hospitality Industry by : Peter Szende

Download or read book Operations Management in the Hospitality Industry written by Peter Szende and published by Emerald Group Publishing. This book was released on 2021-06-10 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.

Career Pathways and Professional Identities for Front-Line Workers in the Service Industries

Author : Vitale, Mark Peter
Publisher : IGI Global
ISBN 13 : 1668425300
Total Pages : 387 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Career Pathways and Professional Identities for Front-Line Workers in the Service Industries by : Vitale, Mark Peter

Download or read book Career Pathways and Professional Identities for Front-Line Workers in the Service Industries written by Vitale, Mark Peter and published by IGI Global. This book was released on 2024-01-24 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reverberations of an unparalleled labor shortage echo through service-based industries, leaving the hospitality, tourism, and food and beverage sectors grappling with a critical challenge. The fallout from the 2020-2021 global health crisis has laid bare a systemic flaw: the absence of sustainable career pathways for front-line workers. From airlines to cruise ships, theme parks to restaurants, and bars, the shortage of front-line workers has reached a critical level, preventing organizations from operating at full capacity even as public health restrictions are lifted. This crisis stems not only from the economic aftermath of the pandemic but also from the longstanding neglect within these industries to cultivate a resilient front-line workforce. Front-line positions, often considered transient and unskilled, lack the structured development pipelines that other professional industries utilize successfully. As organizations struggle to address these workforce challenges, Career Pathways and Professional Identities for Front-Line Workers in the Service Industries serves as a guide filled with solutions in the face of industry-wide adversity. Career Pathways and Professional Identities for Front-Line Workers in the Service Industries responds to the urgency within the hospitality, restaurant, and tourism industries, by applying the dynamics of the 4th Industrial Revolution and the Gig Economy, to propose innovative solutions to engineer sustainable career pathways and foster professional identities. Ideal for employers, educators, and researchers involved in these industries, the book aims to guide organizations in optimizing operations, implementing leadership-focused succession planning, and minimizing the impact of labor fluctuations. From an academic perspective, it harmonizes industry-focused programs, offering a distinct element for hospitality, restaurant, and tourism management curricula. Additionally, it opens avenues for research on transitioning low-pay roles into meaningful, long-term careers with a focus on continuous improvement.