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Author : Ian Sanderson
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2005 written by Ian Sanderson and published by . This book was released on 2005 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steven G. Johnson
Publisher :
ISBN 13 :
Total Pages : 156 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction written by Steven G. Johnson and published by . This book was released on 2006 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jane Millar
Publisher : Policy Press
ISBN 13 : 9781847421869
Total Pages : 348 pages
Book Rating : 4.4/5 (218 download)
Download or read book Understanding Social Security (Second Edition) written by Jane Millar and published by Policy Press. This book was released on 2009-02-02 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this important text reviews policy developments since 1997. The chapters have been extensively updated and there are new chapters on social security reform, inequalities and social security, and the new 'welfare market'.
Author : Steven G. Johnson
Publisher : Nicholson
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction Survey 2007 written by Steven G. Johnson and published by Nicholson. This book was released on 2008 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This report presents findings from the 2007 Jobcentre Plus Customer Satisfaction Survey, which involved telephone interviews with a representative sample of 4,228 Jobcentre Plus customers. The survey collected information on customers' use of different Jobcentre Plus services and the extent to which they were satisfied with the services they received. Results are disaggregated by benefit type, region and demographic characteristics; multivariate analysis highlights the main drivers of customer satisfaction and dissatisfaction. Finally, the report suggests a number of implications of the survey results for actions that may help to increase levels of customer satisfaction, focusing on communication with customers and the consistency of the service provided."--DWP Website.
Author : Karen Bunt
Publisher :
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Annual Employer (market View) Survey 2005-06 written by Karen Bunt and published by . This book was released on 2006 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ian Sanderson
Publisher :
ISBN 13 : 9781843882190
Total Pages : 67 pages
Book Rating : 4.8/5 (821 download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey, 2003 written by Ian Sanderson and published by . This book was released on 2003 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Publisher : The Stationery Office
ISBN 13 : 9780215520708
Total Pages : 144 pages
Book Rating : 4.5/5 (27 download)
Download or read book Parliamentary Commissions of Inquiry written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2008 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report considers the case for Parliament to be able to initiate and conduct inquiries into serious and significant matters of public concern. It takes up the recommendationmade by this committiee's predecessor Committee (in the Government by Inquiry Report) that there should be a parliamentary mechanism for initiating inquiries. These would take the form of Parliamentary Commissions of Inquiry, composed of parliamentarians and others. In the Report, the committee examines the justification for creating Parliamentary Commissions of Inquiry in particular, that they would enable Parliament to hold the Executive to account more effectively. Then it covers some of the practical issues involved in setting up inquiries of this nature: how Parliament could instigate an inquiry, its composition, and its operation and powers. The committee concludes that it is crucial, in constitutional sense, that Parliament has the necessary powers and abilities to scrutinise the Executive and hold it to account. Proper parliamentary scrutiny should include the ability to establish and undertake inquiries into significant matters of public concern. Parliament has, in the past, conducted investigationsof this kind and as the great forum of the nation, should be expected to do so. The committee's recommendation for Parliamentary Commissions of Inquiry would promoteeffective parliamentary accountability by creating a process for Parliament to initiate inquirieswhere it rather than the Executive sees fit.
Author : Ian Sanderson
Publisher :
ISBN 13 :
Total Pages : 4 pages
Book Rating : 4.:/5 (591 download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2004 written by Ian Sanderson and published by . This book was released on 2004 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102951998
Total Pages : 48 pages
Book Rating : 4.9/5 (519 download)
Download or read book Increasing employment rates for ethnic minorities written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a significant gap between the employment rates of the ethnic minority and general populations - currently 14.2 percentage points. This gap costs the economy some £8.6 billion annually. During the last ten years there has been a slow but steady reduction of 2.8 percentage points in the gap. The Department for Work and Pensions (the Department) is responsible for helping people into employment, largely through a range of services provided by Jobcentre Plus offices across the country. It has a Public Service Agreement target to reduce significantly the ethnic minority employment gap over the three years to spring 2008. The Department is on course to meet this target. There have been a number of projects and programmes specifically targeted at ethnic minorities - ethnic minority outreach, ethnic minority flexible fund, specialist employment advisers, fair cities, partners outreach for ethnic minorities - as well as those aimed at the wider disadvantaged community, including the deprived areas fund and the city strategy. The NAO has not assessed the strategy in purely value for money terms, as there are wider benefits and social justice associated with success in this area. The Department has made progress, but the NAO believes greater continuity would have achieved more. A recent move away from a direct focus on ethnic minorities towards wider disadvantaged groups carries the risk that ethic minorities will not get the help that they need to gain employment.
Author : Maria Hudson
Publisher :
ISBN 13 :
Total Pages : 170 pages
Book Rating : 4.F/5 ( download)
Download or read book Ethnic Minority Perceptions and Experiences of Jobcentre Plus written by Maria Hudson and published by . This book was released on 2006 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215035509
Total Pages : 256 pages
Book Rating : 4.0/5 (355 download)
Download or read book Benefits simplification written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2007-07-26 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benefits Simplification : Seventh report of session 2006-07, Vol. 2: Oral and written Evidence
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102981292
Total Pages : 50 pages
Book Rating : 4.9/5 (812 download)
Download or read book Responding to Change in Jobcentres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2013-02-13 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions' network of jobcentres has coped well in the face of the economic downturn but it must improve how it tracks and understands performance. In six months (between September 2008 and March 2009), Jobseeker's Allowance claimant numbers increased by two-thirds (from 0.9 million to 1.5 million). The Department relaxed requirements about the activities that jobcentre staff needed to undertake during 2008-09 and 2009-10, which meant jobcentres were able to prioritize checking eligibility for benefits and making sure claimants were paid. However, although the Department has continued to pursue efficiency, variations in case load across jobcentres suggest further gains may be possible. The Department has simplified its performance measures and now primarily targets the move by claimants away from benefits, or 'off-flow'but this gives no information about how individual jobcentres perform in supporting claimants to work. In 40 per cent of cases, the reason for moving off benefits is simply not recorded or claimants may have moved onto other benefits, been imprisoned or ceased claiming without taking up work. The Department has yet to decide how to adapt off-flow measures after the introduction of Universal Credit, which merges out-of-work and in-work benefits. The need to understand performance has been increased by the Department's move away from nationally mandated processes towards encouraging jobcentre staff to tailor support for claimants. While flexibility encourages local innovation, the Department needs to broaden its evaluation of new approaches and improve performance measures if greater flexibility is to lead to better services.
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215027979
Total Pages : 100 pages
Book Rating : 4.0/5 (279 download)
Download or read book The Efficiency Savings Programme in Jobcentre Plus written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2006-03-18 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past two years Jobcentre Plus has faced considerable upheaval in trying to accommodate both organisational change and meet the DWP target for efficiency savings (which requires the loss of 15,000 staff by March 20008). This report looks at how these changes have affected the ability of the Agency to meet its objectives in relation to: employment and training programmes; the capacity and role of Personal Advisors; the performance of the Customer Management System; the principles behind and the performance of Contact Centres. It concludes that too much was attempted too quickly, the planning and IT processes were not up to the job and service levels suffered. As a result Jobcentre Plus failed one of the tests of the Gershon programme that service quality should not deteriorate as a result of the efficiency process.
Author : Great Britain. National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102954289
Total Pages : 48 pages
Book Rating : 4.9/5 (542 download)
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jobcentre Plus, The Pension Service, and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. However, 70,000 complaints were recorded in 2007-08. This report finds that over 40 per cent of complainants remain dissatisfied.
Author : Great Britain. Parliament. House of Commons
Publisher :
ISBN 13 :
Total Pages : 1382 pages
Book Rating : 4.:/5 (31 download)
Download or read book Parliamentary Debates (Hansard). written by Great Britain. Parliament. House of Commons and published by . This book was released on 2007 with total page 1382 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Talbot
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Service Performance and Delivery written by Colin Talbot and published by . This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ian Sanderson
Publisher :
ISBN 13 : 9781843883494
Total Pages : 81 pages
Book Rating : 4.8/5 (834 download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2004 written by Ian Sanderson and published by . This book was released on 2004 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt:
