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ITIL Intermediate Certification Companion Study Guide

Author : Helen Morris
Publisher : John Wiley & Sons
ISBN 13 : 1119012236
Total Pages : 1476 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-03-15 with total page 1476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

ITIL Practitioner Guidance

Author : Axelos
Publisher : stationery Office Limited TSO
ISBN 13 : 9780113314874
Total Pages : 0 pages
Book Rating : 4.3/5 (148 download)

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Book Synopsis ITIL Practitioner Guidance by : Axelos

Download or read book ITIL Practitioner Guidance written by Axelos and published by stationery Office Limited TSO. This book was released on 2016-01-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: -Focus on value -Start where you are -Progress iteratively -Be transparent -Keep it simple -Design for experience -Work holistically -Observe directly -Collaborate It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Intermediate Certification Companion Study Guide

Author : Helen Morris
Publisher : John Wiley & Sons
ISBN 13 : 1119012252
Total Pages : 723 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2017-08-04 with total page 723 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

ITIL Practitioner Guidance

Author :
Publisher :
ISBN 13 : 9780113314935
Total Pages : 176 pages
Book Rating : 4.3/5 (149 download)

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Book Synopsis ITIL Practitioner Guidance by :

Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Guide ITIL® Practitioner

Author : AXELOS.
Publisher :
ISBN 13 : 9780113315314
Total Pages : 197 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Guide ITIL® Practitioner by : AXELOS.

Download or read book Guide ITIL® Practitioner written by AXELOS. and published by . This book was released on 2017-04-11 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. Focus on value; Start where you are; Progress iteratively; Be transparent; Keep it simple; Design for experience; Work holistically; Observe directly; Collaborate. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives. Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL� Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.

ITIL® Foundation

Author : iCertify Training
Publisher :
ISBN 13 : 9781797913698
Total Pages : 136 pages
Book Rating : 4.9/5 (136 download)

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Book Synopsis ITIL® Foundation by : iCertify Training

Download or read book ITIL® Foundation written by iCertify Training and published by . This book was released on 2019-02-27 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Foundation CERTIFICATION GUIDE INCLUDES:20+ High Quality self-paced online videos6 Realistic full-lenght practice tests170+ Pages200+ Realistic Questions including chapter quizExamination call-outs Get certified on your first attemptTo get access to the companion content; kindly reach out to [email protected] based on instructions provided on the book. ITIL® provides a framework of best-practice guidance for IT service management, and since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world.This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL. This guide describes the key principles of IT service management and provides a high-level overview of each of the corepublications and associated lifecycle phases within ITIL:■ ITIL Service Strategy■ ITIL Service Design■ ITIL Service Transition■ ITIL Service Operation■ ITIL Continual Service Improvement.An overview of the qualifications scheme is also included. The guidance in the ITIL publications is applicable generically and is of benefit to all IT organizations irrespective of their size or the technology in use. It is neither bureaucratic nor unwieldy ifutilized sensibly and in full recognition of the business needs of the organization.

ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work Book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management

Download ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work Book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management PDF Online Free

Author : Gerard Blokdijk
Publisher : Emereo Pty Limited
ISBN 13 : 9780980497137
Total Pages : 236 pages
Book Rating : 4.4/5 (971 download)

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Book Synopsis ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work Book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management by : Gerard Blokdijk

Download or read book ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work Book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified.

ITIL Intermediate Certification Companion Study Guide

Author : Helen Morris
Publisher : Sybex
ISBN 13 : 9781119012221
Total Pages : 1272 pages
Book Rating : 4.0/5 (122 download)

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Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by Sybex. This book was released on 2016-03-11 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using clear and concise language and illustrative examples throughout, this useful study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. --

ITIL Practitioner-Leitfaden

Author : Axelos
Publisher :
ISBN 13 : 9780113315307
Total Pages : 185 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis ITIL Practitioner-Leitfaden by : Axelos

Download or read book ITIL Practitioner-Leitfaden written by Axelos and published by . This book was released on 2017-03-27 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Guâa de ITIL Practitioner (Latin American Spanish Edition of ITIL Practitioner Guidance)

Author : AXELOS.
Publisher :
ISBN 13 : 9780113315321
Total Pages : 198 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Guâa de ITIL Practitioner (Latin American Spanish Edition of ITIL Practitioner Guidance) by : AXELOS.

Download or read book Guâa de ITIL Practitioner (Latin American Spanish Edition of ITIL Practitioner Guidance) written by AXELOS. and published by . This book was released on 2017-03-27 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119943647
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work Book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management

Download ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work Book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management PDF Online Free

Author : Ivanka Menken
Publisher : Emereo Pty Limited
ISBN 13 : 9781921523397
Total Pages : 196 pages
Book Rating : 4.5/5 (233 download)

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Book Synopsis ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work Book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management by : Ivanka Menken

Download or read book ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work Book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2008 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPPI exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPPI All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. ITIL Practitioner Plan and Improve (IPPI) (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Plan and Improve processes. It covers the Availabilty Management, Capacity Management and Disaster Recovery, IT Service Continuity Management processes. IT Service Management Practitioner: Plan and Improve (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Plan and Improve processes. This comprehensive resource is a "must read" for those aspiring to be IPPI certified.

ITIL Practitioner Guidance (Japanese Edition)

Author : AXELOS.
Publisher :
ISBN 13 : 9780113315291
Total Pages : 198 pages
Book Rating : 4.3/5 (152 download)

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Book Synopsis ITIL Practitioner Guidance (Japanese Edition) by : AXELOS.

Download or read book ITIL Practitioner Guidance (Japanese Edition) written by AXELOS. and published by . This book was released on 2017-03-27 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Practitioner Plan and Improve (IPPI) All-in-One Exam Guide and Certification Work Book

Author : Ivanka;Blokdijk Menken (Gerard)
Publisher :
ISBN 13 : 9781282197503
Total Pages : 194 pages
Book Rating : 4.1/5 (975 download)

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Book Synopsis ITIL Practitioner Plan and Improve (IPPI) All-in-One Exam Guide and Certification Work Book by : Ivanka;Blokdijk Menken (Gerard)

Download or read book ITIL Practitioner Plan and Improve (IPPI) All-in-One Exam Guide and Certification Work Book written by Ivanka;Blokdijk Menken (Gerard) and published by . This book was released on 2009 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Itil Foundation - Study Guide and Elearning Program

Author : Ivanka Menken
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781544612669
Total Pages : 390 pages
Book Rating : 4.6/5 (126 download)

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Book Synopsis Itil Foundation - Study Guide and Elearning Program by : Ivanka Menken

Download or read book Itil Foundation - Study Guide and Elearning Program written by Ivanka Menken and published by Createspace Independent Publishing Platform. This book was released on 2017-03 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL(R) (Information Technology Infrastructure Library) Foundation Study Guide and eLearning Program is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Our accredited program contains a revised study guide and online learning program with up to date content from the ITIL V3 2011 Syllabus. Combined with interactive content and exam preparation materials the course will assist you in passing your ITIL Foundation exam on the first attempt. With examples, instructions, and cautionary advice, the ITIL Foundation Course is, to quote numerous satisfied ITIL certified clients, the Gold Standard of ITIL Certification.î We've earned this moniker by assisting thousands of students over 15 years by being at the forefront of the ITIL education community. This study guide contains both the workbook and access to our online program that together provides everything you need to prepare for the ITIL Foundation certification exam, including: Real-world scenarios that describe what you've learned in the context of service solutions. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. Ability to assess what you've learned with challenging ITIL Foundation exam style questions. Presentations that you can view and replay as many times as required in your access period, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt. This new updated edition includes: A section on the new ITIL Practitioner qualification and the important information you need to know. Up to date and interactive content via the eLearning program to facilitate the learning experience. Educational content that strengthens your grasp on the key information you require for the tasks and challenges you will face in the IT sector. The book and course made me confident in sitting the exam, and is the best such book that I've come across. Worth it especially since you have access to the online learning component as well. Highly recommended, I passed in one go! ITIL(R) is a registered trade mark of AXELOS Limited

ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management

Download ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management PDF Online Free

Author : Gerard Blokdijk
Publisher : Emereo Pty Limited
ISBN 13 : 9781921523113
Total Pages : 263 pages
Book Rating : 4.5/5 (231 download)

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Book Synopsis ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management by : Gerard Blokdijk

Download or read book ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Support with Service Desk, Incident Management and Problem Management written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPSR exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPSR All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: Support and Restore (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Support and Restore processes. It covers the Service Desk and Incident Management and Problem Management processes. IT Service Management Practitioner: Support and Restore (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Support and Restore processes. This comprehensive resource is a "must read" for those aspiring to be IPSR certified.

Ultimate ITIL® 4 Foundation Certification Guide

Author : Sankarsan Biswas
Publisher : Orange Education Pvt Ltd
ISBN 13 : 8197651132
Total Pages : 657 pages
Book Rating : 4.1/5 (976 download)

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Book Synopsis Ultimate ITIL® 4 Foundation Certification Guide by : Sankarsan Biswas

Download or read book Ultimate ITIL® 4 Foundation Certification Guide written by Sankarsan Biswas and published by Orange Education Pvt Ltd. This book was released on 2024-08-22 with total page 657 pages. Available in PDF, EPUB and Kindle. Book excerpt: TAGLINE Turbo Charge Your IT career with ITSM Knowledge KEY FEATURES ● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM). ● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges. ● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands. DESCRIPTION The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles. WHAT WILL YOU LEARN ● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services. ● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence. ● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success. ● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects. ● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era. ● Develop the ability to combine people, processes, and technology seamlessly for a comprehensive approach to IT Service Management (ITSM). WHO IS THIS BOOK FOR? This book is tailored for IT professionals and leaders at all levels aiming to enhance their IT Service Management skills, including IT managers, service delivery managers, ITIL practitioners, project managers, operations managers, service desk managers, governance officers, digital transformation leaders, and those preparing for ITIL certification. TABLE OF CONTENTS 1. Getting Started with ITIL and ITSM 2. Navigating the ITIL4 Landscape-1 3. Navigating the ITIL4 Landscape-2 4. A Holistic Approach to IT Service Management 5. General Management Practices – I 6. General Management Practices – II 7. General Management Practices - III 8. General Management Practices – IV 9. Technical Management Practices 10. Service Management Practices - I 11. Service Management Practices - II 12. Service Management Practices-III 13. Service Management Practices - IV 14. Service Management Practices - V 15. Roadmap for ITIL Certification 16. Digital Transformations With ITIL4 17. Implementing ITIL4 in Organizations Index