Iso Iec 200002011 A Pocket Guide

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ISO/IEC 20000-1:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087536828
Total Pages : 162 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000-1:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000-1:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2012-02-02 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

ISO/IEC 20000:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087537263
Total Pages : 177 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2013-02-27 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ISO/IEC 20000 Pocket Guide

Author : Van Haren Publishing
Publisher : Van Haren Pub
ISBN 13 : 9789077212899
Total Pages : 77 pages
Book Rating : 4.2/5 (128 download)

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Book Synopsis ISO/IEC 20000 Pocket Guide by : Van Haren Publishing

Download or read book ISO/IEC 20000 Pocket Guide written by Van Haren Publishing and published by Van Haren Pub. This book was released on 2006-08 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a new edition of a title previously published as "BSI5000: a pocket guide". Italian edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)

IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition

Author : Dolf van der Haven
Publisher : Van Haren
ISBN 13 : 9401807027
Total Pages : 75 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Implementing Service Quality Based on ISO/IEC20000 2nd Edition

Author : Michael Kunas
Publisher : Itgp
ISBN 13 : 1849281939
Total Pages : 100 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Implementing Service Quality Based on ISO/IEC20000 2nd Edition by : Michael Kunas

Download or read book Implementing Service Quality Based on ISO/IEC20000 2nd Edition written by Michael Kunas and published by Itgp. This book was released on 2011-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

Sex and God at Yale

Author : Nathan Harden
Publisher : Macmillan
ISBN 13 : 1250013542
Total Pages : 321 pages
Book Rating : 4.2/5 (5 download)

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Book Synopsis Sex and God at Yale by : Nathan Harden

Download or read book Sex and God at Yale written by Nathan Harden and published by Macmillan. This book was released on 2012-08-21 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: To glimpse America's future, one needs to look no further than its college campuses. Of those institutions, none holds more clout than Yale University, the hallowed "cradle of presidents." In Sex and God at Yale, recent graduate Nathan Harden undresses perversity among the Ivy and ideology gone wild as the upper echelon of academia is mired in nothing less than a full-fledged moral crisis. Three generations ago, William F. Buckley's classic God and Man at Yale, a critique of enforced liberalism at his alma mater, became a rallying cry of the conservative movement. Today Harden reveals how a loss of purpose, borne of extreme agendas and single-minded political correctness shielded under labels of "academic freedom," subverts the goals of higher education. Harden's provocative narrative highlights the implications of the controversial Sex Week on campus and the social elitism of the Yale "naked party" phenomenon. Going beyond mere sexual expose, Sex and God at Yale pulls the sheets off of institutional licentiousness and examines how his alma mater got to a point where: • During "Sex Week" at Yale, porn producers were allowed onto campus property to give demonstrations on sexual technique—and give out samples of their products. • An art student received departmental approval—before the ensuing media attention alerted the public and Yale alumni—for an art project in which she claimed to have used the blood and tissue from repeated self-induced miscarriages. • The university became the subject of a federal investigation for allegedly creating a hostile environment for women. Much more than this, Harden examines the inherent contradictions in the partisan politicizing of higher education. What does it say when Yale seeks to distance itself from its Divinity School roots while at the same time it hires a Muslim imam with no academic credentials to instruct students? When the same school that would not allow ROTC on its campus for decades invites a former Taliban spokesperson to study at the university? Or employs a professor who praised Hamas terrorists? As Harden asks: What sort of moral leadership can we expect from Yale's presidents and CEOs of tomorrow? Will the so-called "abortion artist" be leading the National Endowment for the Arts in twenty years? Will a future president be practicing moves he or she learned during Sex Week in the closet of the Oval Office? If tyrants tell little girls they aren't allowed to go to school, will an Ivy-educated Taliban emissary be the one to deliver the message? Sex and God at Yale is required reading for the parent of any college-bound student—and for anyone concerned about the direction of higher education in America and the implications it has for young students today and the leaders of tomorrow.

The Basics of IT Audit

Author : Stephen D. Gantz
Publisher : Elsevier
ISBN 13 : 0124171761
Total Pages : 271 pages
Book Rating : 4.1/5 (241 download)

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Book Synopsis The Basics of IT Audit by : Stephen D. Gantz

Download or read book The Basics of IT Audit written by Stephen D. Gantz and published by Elsevier. This book was released on 2013-10-31 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Basics of IT Audit: Purposes, Processes, and Practical Information provides you with a thorough, yet concise overview of IT auditing. Packed with specific examples, this book gives insight into the auditing process and explains regulations and standards such as the ISO-27000, series program, CoBIT, ITIL, Sarbanes-Oxley, and HIPPA. IT auditing occurs in some form in virtually every organization, private or public, large or small. The large number and wide variety of laws, regulations, policies, and industry standards that call for IT auditing make it hard for organizations to consistently and effectively prepare for, conduct, and respond to the results of audits, or to comply with audit requirements. This guide provides you with all the necessary information if you're preparing for an IT audit, participating in an IT audit or responding to an IT audit. Provides a concise treatment of IT auditing, allowing you to prepare for, participate in, and respond to the results Discusses the pros and cons of doing internal and external IT audits, including the benefits and potential drawbacks of each Covers the basics of complex regulations and standards, such as Sarbanes-Oxley, SEC (public companies), HIPAA, and FFIEC Includes most methods and frameworks, including GAAS, COSO, COBIT, ITIL, ISO (27000), and FISCAM

Governance of Enterprise IT based on COBIT 5

Author : Geoff Harmer
Publisher : IT Governance Ltd
ISBN 13 : 1849285209
Total Pages : pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Governance of Enterprise IT based on COBIT 5 by : Geoff Harmer

Download or read book Governance of Enterprise IT based on COBIT 5 written by Geoff Harmer and published by IT Governance Ltd. This book was released on 2014-02-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for IT service managers, consultants and other practitioners in IT governance, risk and compliance, this practical book discusses all the key concepts of COBIT®5, and explains how to direct the governance of enterprise IT (GEIT) using the COBIT®5 framework. The book also covers the main frameworks and standards supporting GEIT, discusses the ideas of enterprise and governance, and shows the path from corporate governance to the governance of enterprise IT.

DRM, a Design Research Methodology

Author : Lucienne T.M. Blessing
Publisher : Springer Science & Business Media
ISBN 13 : 1848825870
Total Pages : 411 pages
Book Rating : 4.8/5 (488 download)

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Book Synopsis DRM, a Design Research Methodology by : Lucienne T.M. Blessing

Download or read book DRM, a Design Research Methodology written by Lucienne T.M. Blessing and published by Springer Science & Business Media. This book was released on 2009-06-13 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: The initial motivator for the development of DRM, a Design Research Methodology, and the subsequent writing of this book was our frustration about the lack of a common terminology, benchmarked research methods, and above all, a common research methodology in design. A shared view of the goals and framework for doing design research was missing. Design is a multidisciplinary activity occurring in multiple application areas and involving multiple stakeholders. As a consequence, design research emerges in a variety of disciplines for a variety of applications with a variety of subjects. This makes it particularly difficult to review its literature, relate various pieces of work, find common ground, and validate and share results that are so essential for sustained progress in a research community. Above all, design research needs to be successful not only in an academic sense, but also in a practical sense. How could we help the community develop knowledge that is both academically and practically worthwhile? Each of us had our individual ideas of how this situation could be improved. Lucienne Blessing, while finishing her thesis that involved studying and improving the design process, developed valuable insights about the importance and relationship of empirical studies in developing and evaluating these improvements. Amaresh Chakrabarti, while finishing his thesis on developing and evaluating computational tools for improving products, had developed valuable insights about integrating and improving the processes of building and evaluating tools.

Wired for Innovation

Author : Erik Brynjolfsson
Publisher : MIT Press
ISBN 13 : 0262518619
Total Pages : 175 pages
Book Rating : 4.2/5 (625 download)

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Book Synopsis Wired for Innovation by : Erik Brynjolfsson

Download or read book Wired for Innovation written by Erik Brynjolfsson and published by MIT Press. This book was released on 2013-02-08 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two experts on the information economy explore the true economic value of technology and innovation. A wave of business innovation is driving the productivity resurgence in the U.S. economy. In Wired for Innovation, Erik Brynjolfsson and Adam Saunders describe how information technology directly or indirectly created this productivity explosion, reversing decades of slow growth. They argue that the companies with the highest level of returns to their technology investment are doing more than just buying technology; they are inventing new forms of organizational capital to become digital organizations. These innovations include a cluster of organizational and business-process changes, including broader sharing of information, decentralized decision-making, linking pay and promotions to performance, pruning of non-core products and processes, and greater investments in training and education. Innovation continues through booms and busts. This book provides an essential guide for policy makers and economists who need to understand how information technology is transforming the economy and how it will create value in the coming decade.

EXIN IT Service Management Foundation based on ISO/IEC20000

Author : Victoriano Gomez Garrido
Publisher : Van Haren
ISBN 13 : 908753762X
Total Pages : 152 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis EXIN IT Service Management Foundation based on ISO/IEC20000 by : Victoriano Gomez Garrido

Download or read book EXIN IT Service Management Foundation based on ISO/IEC20000 written by Victoriano Gomez Garrido and published by Van Haren. This book was released on 2014-01-16 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.

CMMI for Services

Author : Eileen Forrester
Publisher : Pearson Education
ISBN 13 : 0132700484
Total Pages : 1359 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Services by : Eileen Forrester

Download or read book CMMI for Services written by Eileen Forrester and published by Pearson Education. This book was released on 2011-03-04 with total page 1359 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI® for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

The TOGAF ® Standard, Version 9.2 - A Pocket Guide

Author : Andrew Josey
Publisher : Van Haren
ISBN 13 : 9401802874
Total Pages : 161 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis The TOGAF ® Standard, Version 9.2 - A Pocket Guide by : Andrew Josey

Download or read book The TOGAF ® Standard, Version 9.2 - A Pocket Guide written by Andrew Josey and published by Van Haren. This book was released on 2018-04-16 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the official Pocket Guide for the TOGAF® Standard, Version 9.2, from The Open Group. It is published in hard copy and electronic formats by Van Haren Publishing. The TOGAF Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world’s leading organizations to improve business efficiency. It is the most prominent and reliable Enterprise Architecture standard, ensuring consistent standards, methods, and communication among Enterprise Architecture professionals. Those professionals who are fluent in the TOGAF approach enjoy greater industry credibility, job effectiveness, and career opportunities. The TOGAF approach helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.

ISO/IEC 20000 An Introduction

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087530811
Total Pages : 238 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000 An Introduction by : Jan van Bon

Download or read book ISO/IEC 20000 An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Systems, Software and Services Process Improvement

Author : Jakub Stolfa
Publisher : Springer
ISBN 13 : 9783319642178
Total Pages : 688 pages
Book Rating : 4.6/5 (421 download)

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Book Synopsis Systems, Software and Services Process Improvement by : Jakub Stolfa

Download or read book Systems, Software and Services Process Improvement written by Jakub Stolfa and published by Springer. This book was released on 2017-08-14 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 24th EuroSPI conference, held in Ostrava, Czech Republic, in September 2017.The 56 revised full papers presented were carefully reviewed and selected from 97 submissions. They are organized in topical sections on SPI and VSEs, SPI and process models, SPI and safety, SPI and project management, SPI and implementation, SPI issues, SPI and automotive, selected key notes and workshop papers, GamifySPI, SPI in Industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models, team skills and diversity strategies.

International IT Governance

Author : Alan Calder
Publisher : Kogan Page Publishers
ISBN 13 : 074946268X
Total Pages : 384 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis International IT Governance by : Alan Calder

Download or read book International IT Governance written by Alan Calder and published by Kogan Page Publishers. This book was released on 2006-08-03 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of IT Governance, which recognizes the convergence between business and IT management, makes it essential for managers at all levels and in organizations of all sizes to understand how best to deal with information security risks. International IT Governance explores new legislation, including the launch of ISO/IEC 27001, which makes a single, global standard of information security best practice available.

Information Security Governance

Author : S.H. Solms
Publisher : Springer Science & Business Media
ISBN 13 : 0387799842
Total Pages : 141 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis Information Security Governance by : S.H. Solms

Download or read book Information Security Governance written by S.H. Solms and published by Springer Science & Business Media. This book was released on 2008-12-16 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Security governance is becoming an increasingly important issue for all levels of a company. IT systems are continuously exposed to a wide range of threats, which can result in huge risks that threaten to compromise the confidentiality, integrity, and availability of information. This book will be of use to those studying information security, as well as those in industry.