Information Desk

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Front Desk

Author : Kelly Yang
Publisher : Walker Books Australia
ISBN 13 : 1760650722
Total Pages : 292 pages
Book Rating : 4.7/5 (66 download)

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Book Synopsis Front Desk by : Kelly Yang

Download or read book Front Desk written by Kelly Yang and published by Walker Books Australia. This book was released on 2018-08-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: An empowering story of empathy, courage, and hope, based on the author's real-life experience immigrating to the US as a child and working at the front desk of the motel where her parents work. Ten year-old Mia Tang moved to the US for a better life, a freer life, but so far, it's a life where she runs the front desk of a motel while her parents clean rooms. And she's not even allowed to use the swimming pool. Based on author Kelly Yang’s real-life experience immigrating to America from China and running a motel with her parents, this novel explores how one little girl overcomes language barriers, discrimination, and her own lack of confidence to find her voice – and use it to make a difference. This is a sensitive story of tolerance and diversity that will resonate with readers of all cultures who have experienced the challenges of feeling like an outsider.

Three Keys (Front Desk #2)

Author : Kelly Yang
Publisher : Scholastic Inc.
ISBN 13 : 1338648160
Total Pages : 225 pages
Book Rating : 4.3/5 (386 download)

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Book Synopsis Three Keys (Front Desk #2) by : Kelly Yang

Download or read book Three Keys (Front Desk #2) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2020-09-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of Mia and her family and friends at the Calivista Motel continues in this powerful, hilarious, and resonant sequel to the award-winning novel Front Desk. Mia Tang thinks she's going to have the best year ever.She and her parents are the proud owners of the Calivista Motel, Mia gets to run the front desk with her best friend, Lupe, and she's finally getting somewhere with her writing!But as it turns out, sixth grade is no picnic...1. Mia's new teacher doesn't think her writing is all that great. And her entire class finds out she lives and works in a motel! 2. The motel is struggling, and Mia has to answer to the Calivista's many, many worried investors.3. A new immigration law is looming and if it passes, it will threaten everything -- and everyone -- in Mia's life.It's a roller coaster of challenges, and Mia needs all of her determination to hang on tight. But if anyone can find the key to getting through turbulent times, it's Mia Tang!

Information Desk

Author : Robyn Schiff
Publisher : Penguin
ISBN 13 : 0143136801
Total Pages : 145 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Information Desk by : Robyn Schiff

Download or read book Information Desk written by Robyn Schiff and published by Penguin. This book was released on 2023-08-15 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Book Review Edtitors' Choice “Among the year's highlights . . . groundbreaking, epic . . . Like visitors exiting the Met’s galleries, readers will emerge from Information Desk bedazzled by the transformative horizons of art.” —Washington Post “An effluvial rush of memory, desire, data, and metaphor . . . It’s bracing to encounter a mind so voracious, so unapologetic in its intelligence.” —New York Review of Books A book-length poem set in the Metropolitan Museum of Art, from a writer whose work offers “something few poets ever discover: a vision of the whole world” (Dan Chiasson, The New Yorker) Robyn Schiff’s fourth collection is an ambitious book-length poem in three parts set at The Metropolitan Museum of Art’s information desk, where Schiff long ago held a staff position. Elaborately mapping an interconnected route in and out of the museum through history, material, and memory, Information Desk: An Epic takes us on an anguished soul-quest and ecstatic intellectual query to confront the violent forces that inform the museum’s encyclopedic collection and the spiritual powers of art. Novelistic in its sweep, frantically informative, and deeply intimate in its private recollections, Information Desk: An Epic wayfares with riveting lyric intensity through an epic array of topics and concerns, including illusion, deception, self-deception, complicity, lecherous coworkers, the composition of pigment, the scattering of seeds, ideas, and capital, and insect infestations spreading within artwork. Along the way, Schiff pauses to invoke three terrifying muses—parasitic wasps—in desperate awe of their powers of precision and generative energy. Information Desk: An Epic undertakes a hemorrhaging ekphrastic journey through artifice and the natural world.

Room to Dream (Front Desk #3)

Author : Kelly Yang
Publisher : Scholastic Inc.
ISBN 13 : 1338621157
Total Pages : 245 pages
Book Rating : 4.3/5 (386 download)

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Book Synopsis Room to Dream (Front Desk #3) by : Kelly Yang

Download or read book Room to Dream (Front Desk #3) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2021-09-21 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Kelly Yang is back with another heartwarming and inspiring story of Mia and friends! Mia Tang is going for her dreams! After years of hard work, Mia Tang finally gets to go on vacation with her family -- to China! A total dream come true! Mia can't wait to see all her cousins and grandparents again, especially her cousin Shen. As she roams around Beijing, witnessing some of the big changes China's going through, Mia thinks about the changes in her own life, like . . . 1. Lupe's taking classes at the high school! And Mia's own plans to be a big writer are . . . stuck. 2. Something happened with Jason and Mia has no idea what to do about it. 3. New buildings are popping up all around the motel, and small businesses are disappearing. Can the Calivista survive? Buckle up! Mia is more determined than ever to get through the turbulence, now that she finally has . . . room to dream!

Getting an IT Help Desk Job For Dummies

Author : Tyler Regas
Publisher : John Wiley & Sons
ISBN 13 : 1119018978
Total Pages : 288 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Getting an IT Help Desk Job For Dummies by : Tyler Regas

Download or read book Getting an IT Help Desk Job For Dummies written by Tyler Regas and published by John Wiley & Sons. This book was released on 2015-04-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Key Player (Front Desk #4)

Author : Kelly Yang
Publisher : Scholastic Inc.
ISBN 13 : 1338776266
Total Pages : 229 pages
Book Rating : 4.3/5 (387 download)

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Book Synopsis Key Player (Front Desk #4) by : Kelly Yang

Download or read book Key Player (Front Desk #4) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2022-09-06 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mia Tang is going for the goal in the fourth Front Desk novel by New York Times bestselling author Kelly Yang! Mia Tang is play to win! The Women’s World Cup is coming to Southern California, and everyone has soccer fever—especially Mia Tang! The U.S. team is playing China in the finals, and Mia feels like her two identities are finally coming together. But when her P.E. teacher gives her a C, Mia tries to pull up her grade by scoring interviews with the championship teams. It’s not so easy when . . . 1. The two teams are hunkered down in secret hotels in Pasadena and not taking any media requests. 2. Mr. Yao is back at the motel—as a co-owner! Jason is sure his dad deserves a second chance. Mia is not so sure. 3. Mia’s parents are trying to buy a house of their very own, which turns out to be a LOT harder than they thought! As Mia aims for her goals, she'll have to face strikers from all corners, as well as her own fears. But if anyone can find a way to win big, it's Mia Tang!

A Guide to Computer User Support for Help Desk and Support Specialists

Author : Fred Beisse
Publisher : Cengage Learning
ISBN 13 : 9780495806493
Total Pages : 592 pages
Book Rating : 4.8/5 (64 download)

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Book Synopsis A Guide to Computer User Support for Help Desk and Support Specialists by : Fred Beisse

Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2009-09-16 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

The NutriBase Nutrition Facts Desk Reference

Author :
Publisher : Penguin
ISBN 13 : 9781583330012
Total Pages : 980 pages
Book Rating : 4.3/5 (3 download)

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Book Synopsis The NutriBase Nutrition Facts Desk Reference by :

Download or read book The NutriBase Nutrition Facts Desk Reference written by and published by Penguin. This book was released on 2001 with total page 980 pages. Available in PDF, EPUB and Kindle. Book excerpt: From abalone to zucchini, this easy-to-use reference provides information that helps monitor the nutritional intake of thousands of food products.

Getting an IT Help Desk Job For Dummies

Author : Tyler Regas
Publisher : John Wiley & Sons
ISBN 13 : 1119018986
Total Pages : 288 pages
Book Rating : 4.1/5 (19 download)

DOWNLOAD NOW!

Book Synopsis Getting an IT Help Desk Job For Dummies by : Tyler Regas

Download or read book Getting an IT Help Desk Job For Dummies written by Tyler Regas and published by John Wiley & Sons. This book was released on 2015-04-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

Author : Gerard Assey
Publisher : Gerard Assey
ISBN 13 :
Total Pages : 133 pages
Book Rating : 4./5 ( download)

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Book Synopsis Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence by : Gerard Assey

Download or read book Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

Creating A Customer-Focused Help Desk

Author : Andrew Hiles, Hon FBCI, EIoSCM
Publisher : Rothstein Publishing
ISBN 13 : 1944480064
Total Pages : 271 pages
Book Rating : 4.9/5 (444 download)

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Book Synopsis Creating A Customer-Focused Help Desk by : Andrew Hiles, Hon FBCI, EIoSCM

Download or read book Creating A Customer-Focused Help Desk written by Andrew Hiles, Hon FBCI, EIoSCM and published by Rothstein Publishing. This book was released on 2016-06-01 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume came about as a result of the authors’ own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and templates all need to be interpreted and amended in the light of the culture, technology, service maturity and constraints of each individual organization. Delegates frequently ask us: “What is the best Help Desk software package?” or “What is the best way to set up a Help Desk?” Our only response has to be “Best for whom? It all depends.” A key objective of this book is to show how and why “It all depends” and to provide readers with the best possible information on which to understand and evaluate options and to select the best - for them. If there is one thing we have learned over the last years, it is this: Good service has no history. Bad service has infinite history. Based on extensive feedback from delegates from most of the Fortune 1,000 companies who have attended courses presented through Frost & Sullivan (Europe), AIC (South Africa), Monadnock (UK), The Infomatics Resource Centre (UK), IIR (UK), Digital Equipment (UK), Logtel (South America), CEL (Asia Pacific), UPMOCL (Middle East), Finborough Seminars, as well as delegates of in-company training for organizations like Dow Europe (Switzerland), The Intervention Board, BP, Shell International Petroleum, Logica (UK), Arthur Andersen (UK), Rolls Royce (UK), Global One (Germany and USA), Caterpillar (Switzerland), GAK (Netherlands), European Commission (Belgium), Transnet (South Africa), Sun Valley (UK), Nikon Precision (UK).

Front Desk Security and Safety

Author : Betty A. Kildow
Publisher : Amacom Books
ISBN 13 : 9780814408261
Total Pages : 146 pages
Book Rating : 4.4/5 (82 download)

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Book Synopsis Front Desk Security and Safety by : Betty A. Kildow

Download or read book Front Desk Security and Safety written by Betty A. Kildow and published by Amacom Books. This book was released on 2004 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Front Desk Security and Safety supplies readers with indispensable facts and techniques on issues of safety and security, focusing in on specific responsibilities, emergency preparation and response, and prevention. An important manual no organization should be without, this comprehensive book helps ensure that the proper procedures and materials are in place. It includes: Step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and more Emergency checklists and protocols that front desk people can copy and post at their desk Instructions for conducting safety training and emergency response drills Methods for protecting employees and working with external safety authorities when emergencies arise Techniques for keeping the business running despite sometimes substantial limitations Front Desk Security and Safety is a crucial reference that will help organizations of every kind ensure the safety of their people."

Effective Help Desk Specialist Skills

Author : Darril Gibson
Publisher : Pearson IT Certification
ISBN 13 : 0133571858
Total Pages : 450 pages
Book Rating : 4.1/5 (335 download)

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Book Synopsis Effective Help Desk Specialist Skills by : Darril Gibson

Download or read book Effective Help Desk Specialist Skills written by Darril Gibson and published by Pearson IT Certification. This book was released on 2014-10-27 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

Private Label

Author : Kelly Yang
Publisher : HarperCollins
ISBN 13 : 0062941127
Total Pages : 416 pages
Book Rating : 4.0/5 (629 download)

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Book Synopsis Private Label by : Kelly Yang

Download or read book Private Label written by Kelly Yang and published by HarperCollins. This book was released on 2022-05-31 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Devil Wears Prada meets Far from the Tree in #1 New York Times bestselling author Kelly Yang’s powerful love story about two teens searching for their place in the world. Serene dreams of making couture dresses even more stunning than her mom’s, but for now she’s an intern at her mom’s fashion label. When her mom receives a sudden diagnosis of pancreatic cancer, all that changes. Serene has to take over her mother’s business overnight while trying to figure out what happened with her dad in Beijing. He left before she was born, and Serene wants to find him, even if it means going against her mom’s one request—never look back. Lian Chen moved from China to Serene’s mostly white Southern California beach town a year ago. He doesn’t fit in at school, where kids mispronounce his name. His parents don’t care about what he wants to do—comedy—and push him toward going to MIT engineering early. Lian thinks there’s nothing to stick around for until one day he starts a Chinese Club after school . . . and Serene walks in. Worlds apart in the high school hierarchy, Serene and Lian soon find refuge in each other, falling in love as they navigate life-changing storms. * Junior Library Guild Gold Standard Selection *

New from Here

Author : Kelly Yang
Publisher : Simon and Schuster
ISBN 13 : 1534488308
Total Pages : 368 pages
Book Rating : 4.5/5 (344 download)

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Book Synopsis New from Here by : Kelly Yang

Download or read book New from Here written by Kelly Yang and published by Simon and Schuster. This book was released on 2022-03 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Knox works to keep his family together as they move from Hong Kong back to northern California during the initial outbreak of the coronavirus."--

A Woman of Property

Author : Robyn Schiff
Publisher : Penguin Books
ISBN 13 : 0143128272
Total Pages : 98 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis A Woman of Property by : Robyn Schiff

Download or read book A Woman of Property written by Robyn Schiff and published by Penguin Books. This book was released on 2016-03-08 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Finalist for the Los Angeles Times Book Prize A new book from a poet whose work is "wild with imagination, unafraid, ambitious, inventive" (Jorie Graham) Located in a menacing, gothic landscape, the poems that comprise A Woman of Property draw formal and imaginative boundaries against boundless mortal threat, but as all borders are vulnerable, this ominous collection ultimately stages an urgent and deeply imperiled boundary dispute where haunting, illusion, the presence of the past, and disembodied voices only further unsettle questions of material and spiritual possession. This is a theatrical book of dilapidated houses and overgrown gardens, of passageways and thresholds, edges, prosceniums, unearthings, and root systems. The unstable property lines here rove from heaven to hell, troubling proportion and upsetting propriety in the name of unfathomable propagation. Are all the gates in this book folly? Are the walls too easily scaled to hold anything back or impose self-confinement? What won't a poem do to get to the other side?

Emergency Response Guidebook

Author : U.S. Department of Transportation
Publisher : Simon and Schuster
ISBN 13 : 1626363765
Total Pages : 400 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Emergency Response Guidebook by : U.S. Department of Transportation

Download or read book Emergency Response Guidebook written by U.S. Department of Transportation and published by Simon and Schuster. This book was released on 2013-06-03 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does the identification number 60 indicate a toxic substance or a flammable solid, in the molten state at an elevated temperature? Does the identification number 1035 indicate ethane or butane? What is the difference between natural gas transmission pipelines and natural gas distribution pipelines? If you came upon an overturned truck on the highway that was leaking, would you be able to identify if it was hazardous and know what steps to take? Questions like these and more are answered in the Emergency Response Guidebook. Learn how to identify symbols for and vehicles carrying toxic, flammable, explosive, radioactive, or otherwise harmful substances and how to respond once an incident involving those substances has been identified. Always be prepared in situations that are unfamiliar and dangerous and know how to rectify them. Keeping this guide around at all times will ensure that, if you were to come upon a transportation situation involving hazardous substances or dangerous goods, you will be able to help keep others and yourself out of danger. With color-coded pages for quick and easy reference, this is the official manual used by first responders in the United States and Canada for transportation incidents involving dangerous goods or hazardous materials.