Influence Of Emotional Labour On Organizational Commitment And Job Satisfaction

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Influence of Emotional Labour on Organizational Commitment and Job Satisfaction

Author : Shukla Astha
Publisher :
ISBN 13 : 9783047404970
Total Pages : 136 pages
Book Rating : 4.4/5 (49 download)

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Book Synopsis Influence of Emotional Labour on Organizational Commitment and Job Satisfaction by : Shukla Astha

Download or read book Influence of Emotional Labour on Organizational Commitment and Job Satisfaction written by Shukla Astha and published by . This book was released on 2022-05-20 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: INTRODUCTION Education is taken as an essential part of any nation to develop socially, intellectually economically and psychologically. Teachers can contribute greatly to this prosperity by maintaining the value of the education process, so it is essential for educational authorities at all levels to optimize the quality and effectiveness of the teachers performance. In order to implement educational policies successfully and to achieve targets, schools need highly motivated satisfied and committed teachers who are secure in their work and who are able to perform their duties to a high standard. There are numerous research studies which focused on emotions of employees in an organization and they recognized emotions as a kind of labour from the last 1970s. In the educational field also employees are treated as emotional labourer similar to the service industry. Over the last few years organizations demand the employees to hide and suppress their negative emotions for customers happiness and satisfaction because in service industry customers are assumed as a god. Like service industry school organizations also treat their students as assets for the future of the nation. Therefore, school teachers are expected to regulate their emotions during interaction with students, co-workers and supervisors. Teachers are required a wide range of emotional displays from a gentle smile to a stern face to exhibit the ideal teacher quality that meets the social expectations. In order to perform their tasks adequately and effectively in school during the interaction with students, teachers need to display and exaggerate some emotions (Ogbonna & Harris, 2004) as well as suppress their negative emotions (Ybema & Smulders, 2002) to fit in different situations. According to Zembylas (2004) school teachers are expected to express enthusiasm and cheerfulness as a way of maintaining students‟ attention. As well as sometimes they are expected to modify their disappointment into encouragement over students who do not show improvements even after being taught the same topic many times. They should also hide their anxiety or fear and give a calm and strict impression, when confronted with students who appear to disruptive and even threatening. This kind of emotional expression for wage and job is called "emotional labour". Over the years, the scope of this research has broadened itself to lead researchers to focus on this newer concept of "emotional labour,

Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives

Author : Jungkun Park
Publisher : Frontiers Media SA
ISBN 13 : 2889632598
Total Pages : 136 pages
Book Rating : 4.8/5 (896 download)

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Book Synopsis Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives by : Jungkun Park

Download or read book Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives written by Jungkun Park and published by Frontiers Media SA. This book was released on 2019-12-24 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

New Ways of Studying Emotions in Organizations

Author : Charmine E. J. Härtel
Publisher : Emerald Group Publishing
ISBN 13 : 1785602209
Total Pages : 482 pages
Book Rating : 4.7/5 (856 download)

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Book Synopsis New Ways of Studying Emotions in Organizations by : Charmine E. J. Härtel

Download or read book New Ways of Studying Emotions in Organizations written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2015-07-08 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rapidly growing recognition of the importance of emotions in understanding all aspects of organizational life is facilitating the development of focused areas of scholarship. This volume addresses new ways of looking at emotions within organizational frameworks.

Emotions in Organizational Behavior

Author : Charmine Hartel
Publisher : Psychology Press
ISBN 13 : 1135609365
Total Pages : 485 pages
Book Rating : 4.1/5 (356 download)

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Book Synopsis Emotions in Organizational Behavior by : Charmine Hartel

Download or read book Emotions in Organizational Behavior written by Charmine Hartel and published by Psychology Press. This book was released on 2005-01-15 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.

Managing Emotions in the Workplace

Author : Neal M. Ashkanasy
Publisher : Routledge
ISBN 13 : 1315290790
Total Pages : 347 pages
Book Rating : 4.3/5 (152 download)

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Book Synopsis Managing Emotions in the Workplace by : Neal M. Ashkanasy

Download or read book Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Routledge. This book was released on 2016-09-16 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.

What Have We Learned?

Author : Charmine E. J. Härtel
Publisher : Emerald Group Publishing
ISBN 13 : 1780522088
Total Pages : 378 pages
Book Rating : 4.7/5 (85 download)

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Book Synopsis What Have We Learned? by : Charmine E. J. Härtel

Download or read book What Have We Learned? written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2011-07-29 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life.

Controlling Work Stress

Author : Michael T. Matteson
Publisher : Jossey-Bass
ISBN 13 : 9781555420628
Total Pages : 400 pages
Book Rating : 4.4/5 (26 download)

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Book Synopsis Controlling Work Stress by : Michael T. Matteson

Download or read book Controlling Work Stress written by Michael T. Matteson and published by Jossey-Bass. This book was released on 1987-11-15 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers detailed guidelines and strategies for identifying, managing, and preventing unnecessary stress at work. Examines the causes and effects of stress. Includes a resource guide to associations, periodicals, audiovisual materials, and questionnaires that deal with stress.

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Emotions and Negativity

Author : Ronald H. Humphrey
Publisher : Emerald Group Publishing
ISBN 13 : 1801172021
Total Pages : 322 pages
Book Rating : 4.8/5 (11 download)

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Book Synopsis Emotions and Negativity by : Ronald H. Humphrey

Download or read book Emotions and Negativity written by Ronald H. Humphrey and published by Emerald Group Publishing. This book was released on 2022-01-17 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chapters in this volume of Research on Emotion in Organizations book show how negative emotions at work can be intense, and can be due to feelings of failure, rejection, job insecurity, negative feedback, stressful work demands, role conflict, unethical supervisor behaviours, and poor coping strategies.

The Effects of Emotional Labor on Employee Work Outcomes

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (51 download)

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Book Synopsis The Effects of Emotional Labor on Employee Work Outcomes by :

Download or read book The Effects of Emotional Labor on Employee Work Outcomes written by and published by . This book was released on 2002 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional labor can be defined as the degree of manipulation of oneŁs inner feelings or outward behavior to display the appropriate emotion in response to display rules or occupational norms. This study concerns the development of an emotional labor model for the hospitality industry that aims at identifying the antecedents and consequences of emotional labor. The study investigates the impact of individual characteristics on the way emotional labor is performed; it investigates the relationships among the different ways of enacting emotional labor and their consequences, and addresses the question of whether organizational characteristics and job characteristics have buffering effects on the perceived consequences of emotional labor, which are emotional exhaustion and job satisfaction. This study involves the rigorous development of a 10 item scale, the Hospitality Emotional Labor Scale, to measure the emotional labor that employees perform. the results of the study conformed to a two-factor structure of emotional labor: emotive dissonance and emotive effort. these two dimensions tap three types of service-acting that employees perform: surface acting, deep acting, and genuine acting. The scale was used to survey 285 hotel employees. Structural equation modeling (SEM) and moderated multiple regression (MMR) were employed to examine the proposed model, as well as to test the hypotheses. It was found that both surface acting (high emotive dissonance) and deep acting (emotive effort) associate positively with job satisfaction and negatively with emotional exhaustion.

Ordered to Care

Author : Susan M. Reverby
Publisher : Cambridge University Press
ISBN 13 : 9780521335652
Total Pages : 308 pages
Book Rating : 4.3/5 (356 download)

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Book Synopsis Ordered to Care by : Susan M. Reverby

Download or read book Ordered to Care written by Susan M. Reverby and published by Cambridge University Press. This book was released on 1987-08-28 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: An engaging study of the dilemmas faced by American nursing, which examines the ideology, practice, and efforts at reform of both trained and untrained nurses in the years between 1850 and 1945. Ordered to Care provides an overall history of nursing's development and places that growth within the context of topical questions raised by women's history and the social history of health care. Building upon extensive use of primary and quantitative data, the author creates a collective portrait of nursing, from the work of the individual nurse to the political efforts of its organizations. Dr Reverby contends that nursing's contemporary difficulties are caused by its historical obligation to care in a society that refuses to value caring. She examines the historical consequences of this critical dilemma and concludes with a discussion of why nursing will have to move beyond its obligation to care, and what the implications of this change would be for all of us.

Well-being and Performance at Work

Author : Marc van Veldhoven
Publisher : Psychology Press
ISBN 13 : 1317588789
Total Pages : 191 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Well-being and Performance at Work by : Marc van Veldhoven

Download or read book Well-being and Performance at Work written by Marc van Veldhoven and published by Psychology Press. This book was released on 2014-11-13 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Psychology has been interested in the well-being and performance of people at work for over a century, but our knowledge about both issues, and how they relate to each other, is still evolving. This important new collection provides new understandings on what it means to work productively while also feeling happy, socially related and healthy. Including contributions from a range of international experts, the book begins with a conceptual framework for understanding both concepts, before showing how a variety of different contexts, both organizational and personal, impact upon well-being and performance. The book includes chapters on specific job roles, from creative work to service positions, as well as the importance of HR policies and how the individual worker can determine their own well-being and performance. Also featuring a chapter on researching this fascinating area, Well-being and Performance at Work will be essential reading for all students and researchers of organizational or occupational psychology, HRM and business and management. It is also hugely relevant for any professionals interested in the productivity and well-being of their organizations.

Emotional Labor

Author : Mary E. Guy
Publisher : Routledge
ISBN 13 : 1317472101
Total Pages : 256 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Emotional Labor by : Mary E. Guy

Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Experiencing and Managing Emotions in the Workplace

Author : Neal M. Ashkanasy
Publisher : Emerald Group Publishing
ISBN 13 : 1780526776
Total Pages : 418 pages
Book Rating : 4.7/5 (85 download)

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Book Synopsis Experiencing and Managing Emotions in the Workplace by : Neal M. Ashkanasy

Download or read book Experiencing and Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Emerald Group Publishing. This book was released on 2012-06-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.

New Frontiers in Work and Family Research

Author : Joseph G. Grzywacz
Publisher : Psychology Press
ISBN 13 : 1848720963
Total Pages : 235 pages
Book Rating : 4.8/5 (487 download)

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Book Synopsis New Frontiers in Work and Family Research by : Joseph G. Grzywacz

Download or read book New Frontiers in Work and Family Research written by Joseph G. Grzywacz and published by Psychology Press. This book was released on 2013 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this volume is to showcase alternative theoretical and methodological approaches to work and family research, and present methodological alternatives to the widely known shortcomings of current research on work and the family. In the first part of the book contributors consider various theoretical perspectives including: Positive Organizational Psychology System Theory Multi-Level Theoretical Models Dyadic Study Designs The chapters in Part Two consider a number of methodological issues including: key issues pertaining to sampling, the role of diary studies, Case Cross-over designs, Biomarkers, and Cross-Domain and Within-Domain Relations. Contributors also elaborate the conceptual and logistical issues involved in incorporating novel measurement approaches. The book will be of essential reading for researchers and students in work and organizational psychology, and related disciplines.

Job Satisfaction

Author : Rosalie Osbourne
Publisher :
ISBN 13 : 9781634636742
Total Pages : 189 pages
Book Rating : 4.6/5 (367 download)

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Book Synopsis Job Satisfaction by : Rosalie Osbourne

Download or read book Job Satisfaction written by Rosalie Osbourne and published by . This book was released on 2015-01-01 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Job satisfaction is a central concept in work and organizational psychology as it is associated with important individual as well as organizational outcomes. Work is the number one activity that occupies most of adults' waking time. Being satisfied with one's job, which is defined as a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience, is related to important work-related and health-related outcomes (e.g., higher job performance, organizational commitment, organizational citizenship behavior, life satisfaction, lower absenteeism and lower counterproductive work behavior). This book discusses determinants of job satisfaction as well as workplace implications and the impact job satisfaction has on the psychological well-being of individuals.

Emotions and Leadership in Organizations and Educational Institutes

Author : Osman Titrek
Publisher : Frontiers Media SA
ISBN 13 : 2832540325
Total Pages : 288 pages
Book Rating : 4.8/5 (325 download)

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Book Synopsis Emotions and Leadership in Organizations and Educational Institutes by : Osman Titrek

Download or read book Emotions and Leadership in Organizations and Educational Institutes written by Osman Titrek and published by Frontiers Media SA. This book was released on 2023-11-28 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotion management is an important source of social capital and synergy for organizations. Managers have a great role in the creation of this synergy. A manager who can cope with their emotions indirectly contributes to organizational effectiveness. This situation is especially important in human-oriented organizations providing services rather than goods, such as educational institutions. Leadership is a process of social influence, which maximizes the efforts of others towards the achievement of a goal. Leadership stems from social influence rather than authority or power. In terms of system approach, the input, output, process, and feedback of educational organizations are always related to human behaviors. Therefore, organizations must address the nature of human beings in all of their managerial processes. Although organizations, in which people are at the foreground, try to continue their functioning on a rational and formal basis throughout the managerial process, they sometimes have to manage emotional and informal phenomena. In this case, there is a need for managers and school leaders who can shape the rationale in line with the requirements of human nature. What is expected from this administrator is that they do not ignore human needs and emotions while providing the management of educational institutions. For this reason, these managers should be "leaders" rather than "executives" who only work in a formal framework of organization management. Moreover, principals and teachers should also be leaders in all educational processes. Emotions are the main catalyst of positive organizational culture. Leaders can create an effective organizational culture with the main source of positive emotions between employers. Positive emotions also motivate employees for organizational purposes. If a leader wishes to create and maintain an effective organizational culture, it is essential to support positive behavior and emotional climate in their institutes and schools. Leaders-school-managers and teachers, therefore, need to develop emotion management abilities. Educational organizations need to shape their organizational culture, climate, and psychology to support their leaders in efficiently managing their employees’ emotions. Up to now, this topic has been usually addressed as the main catalyst and a sub-dimension of emotional intelligence. Moreover, current evidence classifies social and empathy skills as other sub-dimensions of emotional intelligence. For this reason, this collection of peer-reviewed articles will draw attention to the contemporary term "emotional management" and contribute to educational fields by means of exploring the relationship between emotions and leadership.