Incivility

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Incivility

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Author : Philip Smith
Publisher : Cambridge University Press
ISBN 13 : 113949161X
Total Pages : pages
Book Rating : 4.1/5 (394 download)

Book Synopsis Incivility by : Philip Smith

Download or read book Incivility written by Philip Smith and published by Cambridge University Press. This book was released on 2010-08-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events, it maps out what people experience as rude, where and when this happens and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies.

Faculty Incivility

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Author : Darla J. Twale
Publisher : John Wiley & Sons
ISBN 13 : 0470197668
Total Pages : 246 pages
Book Rating : 4.4/5 (71 download)

Book Synopsis Faculty Incivility by : Darla J. Twale

Download or read book Faculty Incivility written by Darla J. Twale and published by John Wiley & Sons. This book was released on 2008-02-04 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important book addresses the prevalence of faculty incivility, camouflaged aggression, and the rise of an academic bully culture in higher education. The authors show how to recognize a bully culture that may form as a result of institutional norms, organizational structure, academic culture, and systemic changes. Filled with real-life examples, the book offers research-based suggestions for dealing with this disruptive and negative behavior in the academic workplace.

The Challenges of Academic Incivility

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Author : Yariv Itzkovich
Publisher : Springer Nature
ISBN 13 : 3030467473
Total Pages : 131 pages
Book Rating : 4.0/5 (34 download)

Book Synopsis The Challenges of Academic Incivility by : Yariv Itzkovich

Download or read book The Challenges of Academic Incivility written by Yariv Itzkovich and published by Springer Nature. This book was released on 2020-05-12 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book introduces readers with theory and empirical findings related to uncivil behaviour in academic settings and discusses its precursors, implications and remedies. In the first part, we define academic incivility, its manifestations and dimensions, while distinguishing between academic incivility and workplace incivility. We then discuss the prevalence of faculty incivility (FI) and students’ incivility (SI) in academic settings and focus on the dyadic relationships between faculty and students in the broader context of incivility in academia, with an added focus on faculty incivility. The second part introduces the main contributors to academic incivility. Personal factors, in this case, social-emotional competencies, and contextual factors, in this case, learning environments, are explored by combining up-to-date research data, personal stories and interviews with lecturers and students. A deep understanding of the precursors of academic incivility is critical to the examination of possible coping strategies within academic settings and elsewhere. In the third part, we explore the potential and practical remedies that can mitigate incivility in academic settings and, in particular, the enhancement of emotional and social competencies and the modification of learning environments.

Understanding Everyday Incivility

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Author : Shelley D. Lane
Publisher : Rowman & Littlefield
ISBN 13 : 1442261862
Total Pages : 266 pages
Book Rating : 4.4/5 (422 download)

Book Synopsis Understanding Everyday Incivility by : Shelley D. Lane

Download or read book Understanding Everyday Incivility written by Shelley D. Lane and published by Rowman & Littlefield. This book was released on 2017-08-28 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they’re “just teasing” and we’re “too sensitive,” coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how “rude” behavior can sometimes be beneficial—and “polite” behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.

The Cost of Bad Behavior

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Author : Christine Pearson
Publisher : Penguin
ISBN 13 : 1101082240
Total Pages : 240 pages
Book Rating : 4.1/5 (1 download)

Book Synopsis The Cost of Bad Behavior by : Christine Pearson

Download or read book The Cost of Bad Behavior written by Christine Pearson and published by Penguin. This book was released on 2009-07-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Online Incivility and Public Debate

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Author : Gina Masullo Chen
Publisher : Springer
ISBN 13 : 3319562738
Total Pages : 221 pages
Book Rating : 4.3/5 (195 download)

Book Synopsis Online Incivility and Public Debate by : Gina Masullo Chen

Download or read book Online Incivility and Public Debate written by Gina Masullo Chen and published by Springer. This book was released on 2017-06-25 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates what influence online incivility—through user-generated comments on news websites—has on public debate. Built on the premise that public discussions about important topics are vital to a healthy democracy, the book analyzes 3,508 online comments in order to understand what factors in comments make them more susceptible to incivility, defined as nasty remarks rife with profanity. It also examines comments for attributes of deliberation, which are discussions across difference supported by evidence and rational arguments. Using an experiment, the book shows that uncivil comments jumpstart a chain reaction, leading first to negative emotion and then to greater intention to get politically involved. Overall, Online Incivility and Public Debate: Nasty Talk argues that while incivility mars online debate, it may also spark interest in important topics and allow for positive “deliberative moments” of quality discussion.

The Dark Side of the Workplace

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Author : Annette B. Roter
Publisher : Routledge
ISBN 13 : 1351363778
Total Pages : 289 pages
Book Rating : 4.3/5 (513 download)

Book Synopsis The Dark Side of the Workplace by : Annette B. Roter

Download or read book The Dark Side of the Workplace written by Annette B. Roter and published by Routledge. This book was released on 2018-11-06 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The workplace can be a hotbed of difficulty and incivility—from rumors spread about an individual, to the agonies of stress, to physical attacks and even death. Evidence suggests that not only does incivility have significant implications for employees, organizations and society, it is also on the rise. In recent years we have experienced increased acts of incivility in the workplace, social media and government positions. There is a direct correlation between uncivil behavior and financial outcomes for organizations. It is estimated that stress related to uncivil actions in the workplace costs organizations approximately $300 billion annually. The cost of personal implications for employees is often too high to calculate as individuals experience loss of reputation and significant psychological and physical distress. With the increased use of social media, individuals are experiencing incivility that crosses the boundary between their personal and professional lives. This book delves into the darker side of the workplace, discussing bullying, toxic work environments, corporate psychopaths, the struggles of stress, and more. It combines recent research and case studies to provide an understanding of these behaviors, and offers practical solutions on how to cultivate a healthy working environment.

Mastering Civility

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Author : Christine Porath
Publisher : Hachette UK
ISBN 13 : 1455568996
Total Pages : 176 pages
Book Rating : 4.4/5 (555 download)

Book Synopsis Mastering Civility by : Christine Porath

Download or read book Mastering Civility written by Christine Porath and published by Hachette UK. This book was released on 2016-12-27 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Workplace Abuse, Incivility and Bullying

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Author : Maryam Omari
Publisher : Routledge
ISBN 13 : 131757785X
Total Pages : 232 pages
Book Rating : 4.3/5 (175 download)

Book Synopsis Workplace Abuse, Incivility and Bullying by : Maryam Omari

Download or read book Workplace Abuse, Incivility and Bullying written by Maryam Omari and published by Routledge. This book was released on 2015-10-05 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book bridges an existing gap in the literature relating to the study of workplace abuse, incivility and bullying. It provides broad perspectives to capture some of the diversity associated with the study of (negative) human behaviours using different methodological approaches, and in different cultural contexts. Studies in the area have grown in leaps and bounds over the last few decades. As we come to know more about the nature of these adverse behaviours, the reasons they happen, and the impact they have on individuals and beyond, new gaps in knowledge emerge. On one hand the paucity of research is assisting in better understanding and management of these negative behaviours, on another, generalised information without an appreciation of the context in which the behaviours unfold may be detrimental to the cause, especially given a globalised and multicultural world. Workplace Abuse, Incivility and Bullying presents findings from under-researched methodological, and unique cultural perspectives. Such an approach will allow us to gain deep insights into the diversity and complexities associated with perceiving, being subjected to, and experiencing negative behaviours at work. The book has applicability across a broad range of audience from academics through to practitioners, and even victims and suspected perpetrators.

In Search of Civility

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Author : Kent M. Weeks
Publisher : Morgan James Publishing
ISBN 13 : 1600379079
Total Pages : 165 pages
Book Rating : 4.6/5 (3 download)

Book Synopsis In Search of Civility by : Kent M. Weeks

Download or read book In Search of Civility written by Kent M. Weeks and published by Morgan James Publishing. This book was released on 2011 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans are clamoring about the growing incivility they see in public life and in their interpersonal relationships. Incivility--the lack of regard for others--is an increasing issue on college campuses, reflecting deep societal problems and expressing itself in sometimes unique ways. Kent Weeks explores this timely issue by presenting real-life experiences of four college freshmen at a large university and provides information to stimulate thoughtful discussion of civility dilemmas.

Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis

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Author : Michael Leiter
Publisher : Springer Science & Business Media
ISBN 13 : 9400755708
Total Pages : 93 pages
Book Rating : 4.4/5 (7 download)

Book Synopsis Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis by : Michael Leiter

Download or read book Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis written by Michael Leiter and published by Springer Science & Business Media. This book was released on 2012-10-25 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and colleagues. Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis presents a theoretic framework for considering the fundamental issues of group dynamics and individual psychology that lie behind this ongoing workplace incivility crisis. It contextualizes the need for belonging as a motivation that shapes expressed social behaviour and intensifies received social behaviour. Looking at cognitive elements as well as rudeness rationales that pertain to workplace incivility and its justification, this work maps social constructs, including the role of team leadership, that lead to setting implicit social norms. In addition to formulating a theoretical framework, Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis considers methods to address the dynamics that perpetuate incivility at work and actively points at setting an action agenda to evaluate their impact.

Fast Facts on Combating Nurse Bullying, Incivility and Workplace Violence

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Author : Maggie Ciocco, MS, RN, BC
Publisher : Springer Publishing Company
ISBN 13 : 0826138187
Total Pages : 209 pages
Book Rating : 4.8/5 (261 download)

Book Synopsis Fast Facts on Combating Nurse Bullying, Incivility and Workplace Violence by : Maggie Ciocco, MS, RN, BC

Download or read book Fast Facts on Combating Nurse Bullying, Incivility and Workplace Violence written by Maggie Ciocco, MS, RN, BC and published by Springer Publishing Company. This book was released on 2017-07-28 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a wealth of proven anti-bullying resources for all nursing settings This pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement, "Incivility, Bullying, and Workplace Violence" and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully. Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a "bully-proofing" chapter replete with such useful tools as a bullying checklist, a guide to "de-toxifying" the workplace, and an explanation of the ANA Code of Ethics related to bullying. Key Features: Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategies Based on the hallmark ANA document “Incivility, Bullying, and Workplace Violence Contains 10 instructive case studies depicting common bullying scenarios Provides a wealth of anti-bullying resources for use in all nursing settings Offers overview and chapter objectives and Fast Facts in a Nutshell clinical pearls

Political Incivility in the Parliamentary, Electoral and Media Arena

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Author : Annemarie S. Walter
Publisher : Routledge
ISBN 13 : 1000334929
Total Pages : 260 pages
Book Rating : 4.0/5 (3 download)

Book Synopsis Political Incivility in the Parliamentary, Electoral and Media Arena by : Annemarie S. Walter

Download or read book Political Incivility in the Parliamentary, Electoral and Media Arena written by Annemarie S. Walter and published by Routledge. This book was released on 2021-02-25 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume affords conceptual and analytical convergence in the study of political incivility by bringing together theoretical and empirical work of scholars from various (sub)disciplines studying political incivility within European countries and the USA. It addresses the needs and challenges of comparative research, adding to a more generic theory on political incivility. Recent years have witnessed growing attention to issues of political incivility in the parliamentary, electoral and media arenas, with rudeness, hostility and vulgarity being highly prevalent in interactions between politicians, journalists and citizens. This book analyses what constitutes this political incivility, its occurrence, causes and effects in these various arenas, using several country-specific contexts, and presenting a cohesive edifice of knowledge on political incivility. This book will be of key interest to scholars and students of parliamentary studies, political behaviour, political communication and political psychology, as well as more broadly to political science, communication science, media studies, psychology, sociology and to (non-) governmental institutions and those that are concerned about the quality of democracy or public debate.

Incivility Among Nursing Professionals in Clinical and Academic Environments: Emerging Research and Opportunities

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Author : Green, Cheryl
Publisher : IGI Global
ISBN 13 : 1522573429
Total Pages : 181 pages
Book Rating : 4.5/5 (225 download)

Book Synopsis Incivility Among Nursing Professionals in Clinical and Academic Environments: Emerging Research and Opportunities by : Green, Cheryl

Download or read book Incivility Among Nursing Professionals in Clinical and Academic Environments: Emerging Research and Opportunities written by Green, Cheryl and published by IGI Global. This book was released on 2019-04-26 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally, nursing is acknowledged as a caring profession and is associated with advocating for others. However, incivility is increasingly occurring amongst nurses, both in the clinical and academic environments, and is causing affected nurses both psychological and physical harm. Incivility Among Nursing Professionals in Clinical and Academic Environments: Emerging Research and Opportunities provides emerging views and consequences surrounding workplace bullying in the healthcare profession including recognizing the signs and symptoms of incivility in the workplace, identifying ways in which affected nurses can seek help, and examining healthy methods of coping with the incivility. Featuring coverage on a broad range of topics such as human resources, therapy, and clinical nursing, this book is ideally designed for nurses, managers, healthcare workers and consumers, hospital and clinical staff, researchers, students, and policymakers.

Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry

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Author : Kathleen Ballon
Publisher : GRIN Verlag
ISBN 13 : 3668701180
Total Pages : 48 pages
Book Rating : 4.6/5 (687 download)

Book Synopsis Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry by : Kathleen Ballon

Download or read book Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry written by Kathleen Ballon and published by GRIN Verlag. This book was released on 2018-05-11 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (undergraduate) from the year 2018 in the subject Leadership and Human Resources - Occupational burnout and stress at work, grade: 88.16, University of Santo Tomas, course: BS in Commerce and Business Administration major in Human Resource Development Management, language: English, abstract: The study aims to determine the effects of cyber incivility on employee work stress and turnover intent in the company. A total of 385 rank-and-file employees in the BPO industry, aged 18-55 years old, were requested to answer a 4-part questionnaire covering 4 constructs. Data gathered were processed through SPSS for Windows version 20 and AMOS version 24. SEM surprisingly resulted to an emerging model which deviated from the hypothesized model and particular influences of some constructs to the underlying dimensions of the other constructs. The results of the study raises awareness among the Human Resource practitioners regarding how cyber incivility affects BPO employees’ level of work stress and how committed they are to their organizations. Recommendations were made by the researchers, which may help the management to develop projects and programs that will lessen turnover intent.

Disrespectful Democracy

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Author : Emily Sydnor
Publisher : Columbia University Press
ISBN 13 : 0231548257
Total Pages : 215 pages
Book Rating : 4.2/5 (315 download)

Book Synopsis Disrespectful Democracy by : Emily Sydnor

Download or read book Disrespectful Democracy written by Emily Sydnor and published by Columbia University Press. This book was released on 2019-10-08 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: The majority of Americans think that politics has an “incivility problem” and that this problem is only getting worse. Research demonstrates that negativity and rudeness in politics have been increasing for decades. But how does this tide of impolite-to-outrageous language affect our reactions to media coverage and our political behavior? Disrespectful Democracy offers a new account of the relationship between incivility and political behavior based on a key individual predisposition—conflict orientation. Individuals experience conflict in different ways; some enjoy arguments while others are uncomfortable and avoid confrontation. Drawing on a range of original surveys and experiments, Emily Sydnor contends that the rise of incivility in political media has transformed political involvement. Citizens now need to be able to tolerate or even welcome incivility in the public sphere in order to participate in the democratic process. Yet individuals who are turned off by incivility are not brought back in by civil presentation of issues. Sydnor considers the challenges in evaluating incivility’s normative benefits and harms to the political system: despite some detrimental aspects, certain levels of incivility in certain venues can promote political engagement, and confrontational behavior can be a vital tool in the citizen’s democratic arsenal. A rigorous and empirically informed analysis of political rhetoric and behavior, Disrespectful Democracy also proposes strategies to engage citizens across the range of conflict orientations.

Trust Your Canary

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Author : Sharone Bar-David
Publisher :
ISBN 13 : 9780994726407
Total Pages : 322 pages
Book Rating : 4.7/5 (264 download)

Book Synopsis Trust Your Canary by : Sharone Bar-David

Download or read book Trust Your Canary written by Sharone Bar-David and published by . This book was released on 2015-05 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Trust Your Canary, popular speaker, consultant and writer Sharone Bar-David inspires managers to confidently identify, prevent and tame workplace incivility.