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In Service Training Programs
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Book Synopsis The Compassionate Geek by : Don R. Crawley
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Book Synopsis Training Programs in the Federal Service by : United States Civil Service Commission
Download or read book Training Programs in the Federal Service written by United States Civil Service Commission and published by . This book was released on 1942 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis In-service Training Programs by : Detroit (Mich.). Civil Service Commission. Training Unit
Download or read book In-service Training Programs written by Detroit (Mich.). Civil Service Commission. Training Unit and published by . This book was released on 1949 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book In-service Training Programs written by and published by . This book was released on 1960 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Focus First on Service by : AWWA Staff
Download or read book Focus First on Service written by AWWA Staff and published by American Water Works Association. This book was released on 2011-01-12 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Author :United States Civil Service Commission. Bureau of Intergovernmental Personnel Programs Publisher : ISBN 13 : Total Pages :40 pages Book Rating :4.:/5 (3 download)
Book Synopsis Training Can Make a Difference, Intergovernmental Personnel Act Support for State and Local Government Training Programs by : United States Civil Service Commission. Bureau of Intergovernmental Personnel Programs
Download or read book Training Can Make a Difference, Intergovernmental Personnel Act Support for State and Local Government Training Programs written by United States Civil Service Commission. Bureau of Intergovernmental Personnel Programs and published by . This book was released on 1974 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Designing and Developing Training Programs by : Janis Fisher Chan
Download or read book Designing and Developing Training Programs written by Janis Fisher Chan and published by John Wiley & Sons. This book was released on 2009-12-30 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing and Developing Training Programs is filled with practical information, best practices, and proven strategies. This book will help both new and experienced trainers design and develop training programs that achieve results for both individuals and their organizations while meeting the challenges of today's fast-paced, rapidly changing learning environment. Created to be easy-to-use, Designing and Developing Training Programs covers a wide range of topics, including how to: Ensure that training is needed, relevant, and cost-effective Analyze the needs and characteristics of the audience Write behavioral learning Select the right content and design activities that help people learn Develop effective learning materials Create a program evaluation Design virtual and remote training programs Praise for Designing and Developing Training Programs "Janis Fisher Chan is truly a master designer, having an uncanny ability to help people to truly think. Her book is of real service to anyone in the field of training." —Manfred Kets de Vries, Raoul de Vitry d'Avaucourt Chaired Clinical Professor of Leadership Development and director, INSEAD Global Leadership Centre "What makes Janis Chan's book so exceptional is the variety of challenging, content-related exercises that bring the concepts 'up close and personal' into the reader's life and work." —Sharon Bowman, Author, Training from the BACK of the Room!
Book Synopsis Training for the Public-service Occupations by : Jerry Raymond Hawke
Download or read book Training for the Public-service Occupations written by Jerry Raymond Hawke and published by . This book was released on 1938 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis In-service Training Programs by : New York (State). Correctional Services Training Academy
Download or read book In-service Training Programs written by New York (State). Correctional Services Training Academy and published by . This book was released on 1975 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The 4 Disciplines of Execution by : Chris McChesney
Download or read book The 4 Disciplines of Execution written by Chris McChesney and published by Simon and Schuster. This book was released on 2016-04-12 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: BUSINESS STRATEGY. "The 4 Disciplines of Execution "offers the what but also how effective execution is achieved. They share numerous examples of companies that have done just that, not once, but over and over again. This is a book that every leader should read! (Clayton Christensen, Professor, Harvard Business School, and author of "The Innovator s Dilemma)." Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it s likely no one even noticed. What happened? The whirlwind of urgent activity required to keep things running day-to-day devoured all the time and energy you needed to invest in executing your strategy for tomorrow. "The 4 Disciplines of Execution" can change all that forever.
Book Synopsis Handbook for In-service Training in Human Services by : William Crimando
Download or read book Handbook for In-service Training in Human Services written by William Crimando and published by . This book was released on 1988 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical "how-to" workbook that outlines a plan for the design and implementation of staff in-service training programs for human service agencies and facilities. Crimando and Riggar have made every effort to guarantee the usefulness of this text to practitioners, instructors, and students. This is a working book designed to assist trainers as they acquire the knowledge and skills needed to provide thorough, systematic in-service training that will enhance human service endeavors. The authors have organized the nineteen chapters into four parts that treat significant steps in the training-program design process. These include analyzing problems that require training solutions; developing a proposal; writing a plan of action for training; and evaluating a program. Each of the chapters combines text, examples, exercises, and supplementary readings to foster a full appreciation of the process involved. Even those topics frequently overlooked or disregarded are included: budgeting program time and financial resources, obtaining administrative commitment, and transferring and maintaining skills in the work setting.
Book Synopsis Wartime College Training Programs of the Armed Services by : Henry Curtis Herge
Download or read book Wartime College Training Programs of the Armed Services written by Henry Curtis Herge and published by . This book was released on 1948 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Lyndon B. Johnson School of Public Affairs. Bureau of Government Research Publisher : ISBN 13 : Total Pages :33 pages Book Rating :4.:/5 (182 download)
Book Synopsis State employee training needs by : Lyndon B. Johnson School of Public Affairs. Bureau of Government Research
Download or read book State employee training needs written by Lyndon B. Johnson School of Public Affairs. Bureau of Government Research and published by . This book was released on 1973* with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Child Welfare in North Carolina by : National Child Labor Committee (U.S.)
Download or read book Child Welfare in North Carolina written by National Child Labor Committee (U.S.) and published by . This book was released on 1918 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Loyal for Life written by John Tschohl and published by Best Sellers Publishing. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practice of service recovery in solving customer problems or complaints.
Book Synopsis An Analysis of the In-service Training Programs of Twenty-five Selected Normal Schools and Teachers Colleges by : Lalla H. Pickett
Download or read book An Analysis of the In-service Training Programs of Twenty-five Selected Normal Schools and Teachers Colleges written by Lalla H. Pickett and published by . This book was released on 1932 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Communication Training and Development by : William E. Arnold
Download or read book Communication Training and Development written by William E. Arnold and published by . This book was released on 1996 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
