Improving Tourism and Hospitality Services

Download Improving Tourism and Hospitality Services PDF Online Free

Author :
Publisher : CABI
ISBN 13 : 9780851990446
Total Pages : 228 pages
Book Rating : 4.9/5 (94 download)

DOWNLOAD NOW!


Book Synopsis Improving Tourism and Hospitality Services by :

Download or read book Improving Tourism and Hospitality Services written by and published by CABI. This book was released on 2004 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

Improving Tourism and Hospitality Services

Download Improving Tourism and Hospitality Services PDF Online Free

Author :
Publisher :
ISBN 13 : 9781844800544
Total Pages : pages
Book Rating : 4.8/5 (5 download)

DOWNLOAD NOW!


Book Synopsis Improving Tourism and Hospitality Services by : Eric Laws

Download or read book Improving Tourism and Hospitality Services written by Eric Laws and published by . This book was released on 2004-06-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management of Tourism and Hospitality Services

Download Management of Tourism and Hospitality Services PDF Online Free

Author :
Publisher : Xlibris Corporation
ISBN 13 : 1483693171
Total Pages : 418 pages
Book Rating : 4.4/5 (836 download)

DOWNLOAD NOW!


Book Synopsis Management of Tourism and Hospitality Services by : Rebecca Dei Mensah

Download or read book Management of Tourism and Hospitality Services written by Rebecca Dei Mensah and published by Xlibris Corporation. This book was released on 2013-09-30 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

Managing Tourism and Hospitality Services

Download Managing Tourism and Hospitality Services PDF Online Free

Author :
Publisher : CABI
ISBN 13 : 1845930150
Total Pages : 357 pages
Book Rating : 4.8/5 (459 download)

DOWNLOAD NOW!


Book Synopsis Managing Tourism and Hospitality Services by : B. Prideaux

Download or read book Managing Tourism and Hospitality Services written by B. Prideaux and published by CABI. This book was released on 2006-09-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

Service Excellence in Tourism and Hospitality

Download Service Excellence in Tourism and Hospitality PDF Online Free

Author :
Publisher : Springer Nature
ISBN 13 : 3030576949
Total Pages : 222 pages
Book Rating : 4.0/5 (35 download)

DOWNLOAD NOW!


Book Synopsis Service Excellence in Tourism and Hospitality by : K. Thirumaran

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Service Quality Management in Hospitality, Tourism, and Leisure

Download Service Quality Management in Hospitality, Tourism, and Leisure PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1136386637
Total Pages : 360 pages
Book Rating : 4.1/5 (363 download)

DOWNLOAD NOW!


Book Synopsis Service Quality Management in Hospitality, Tourism, and Leisure by : Connie Mok

Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Connie Mok and published by Routledge. This book was released on 2013-01-11 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Strategic Tools and Methods for Promoting Hospitality and Tourism Services

Download Strategic Tools and Methods for Promoting Hospitality and Tourism Services PDF Online Free

Author :
Publisher : IGI Global
ISBN 13 : 1466697628
Total Pages : 326 pages
Book Rating : 4.4/5 (666 download)

DOWNLOAD NOW!


Book Synopsis Strategic Tools and Methods for Promoting Hospitality and Tourism Services by : Nedelea, Alexandru-Mircea

Download or read book Strategic Tools and Methods for Promoting Hospitality and Tourism Services written by Nedelea, Alexandru-Mircea and published by IGI Global. This book was released on 2016-01-07 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism marketing is a vital tool in promoting the overall health of the global economy by not only bringing necessary revenue to a particular region, but also providing an opportunity for tourists to explore another culture, building tolerance and overall exposure to different ways of life. Strategic Tools and Methods for Promoting Hospitality and Tourism Services provides interdisciplinary perspectives in the areas of global tourism and hospitality. Highlighting cultural boundaries of strategic knowledge management through the use of case studies and theoretical research, as well as the opportunities and challenges of tourism marketing, this publication is an essential reference source for academicians, research scholars, marketing professionals, graduate-level students, and industry professionals interested in international travel and the vacation industry.

Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced

Download Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced PDF Online Free

Author :
Publisher : City of London College of Economics
ISBN 13 :
Total Pages : 356 pages
Book Rating : 4./5 ( download)

DOWNLOAD NOW!


Book Synopsis Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced by : City of London College of Economics

Download or read book Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced written by City of London College of Economics and published by City of London College of Economics. This book was released on with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.

Cross-Cultural Aspects of Tourism and Hospitality

Download Cross-Cultural Aspects of Tourism and Hospitality PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1000172066
Total Pages : 351 pages
Book Rating : 4.0/5 (1 download)

DOWNLOAD NOW!


Book Synopsis Cross-Cultural Aspects of Tourism and Hospitality by : Erdogan Koc

Download or read book Cross-Cultural Aspects of Tourism and Hospitality written by Erdogan Koc and published by Routledge. This book was released on 2020-09-03 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.

Customer Service in Tourism and Hospitality

Download Customer Service in Tourism and Hospitality PDF Online Free

Author :
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1911396471
Total Pages : 306 pages
Book Rating : 4.9/5 (113 download)

DOWNLOAD NOW!


Book Synopsis Customer Service in Tourism and Hospitality by : Simon Hudson

Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Service Quality Management in Hospitality, Tourism, and Leisure

Download Service Quality Management in Hospitality, Tourism, and Leisure PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 9780789011411
Total Pages : 339 pages
Book Rating : 4.0/5 (114 download)

DOWNLOAD NOW!


Book Synopsis Service Quality Management in Hospitality, Tourism, and Leisure by : Jay Kandampully

Download or read book Service Quality Management in Hospitality, Tourism, and Leisure written by Jay Kandampully and published by Routledge. This book was released on 2001-01-01 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Dynamics Of Marketing Of Star Hotels, Products, & Services

Download Dynamics Of Marketing Of Star Hotels, Products, & Services PDF Online Free

Author :
Publisher : Partridge Publishing Singapore
ISBN 13 : 148289405X
Total Pages : 101 pages
Book Rating : 4.4/5 (828 download)

DOWNLOAD NOW!


Book Synopsis Dynamics Of Marketing Of Star Hotels, Products, & Services by : DR FEROZ KHAN

Download or read book Dynamics Of Marketing Of Star Hotels, Products, & Services written by DR FEROZ KHAN and published by Partridge Publishing Singapore. This book was released on 2012-06-18 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Dynamics of Marketing of Star Hotels is a Scholarly work in the field of Tourism Administration in general and Hotel Marketing in particular. This research work is based on products services and marketing strategies in the field of Five Star Hotels. This Valuable Book contains Seven Chapter’s along with microscopic study of field work in the area of Hotel Management and Marketing of products of the same. Globalization has changed the profile of Hotel industry and it has brought New Trends in the competitive world of Travel and Tourism. Hence the researcher has developed new insight and new line of action in field of Tourism Marketing. He has been working on various aspects of Hospitality Industry since last 2 decades and the present book is an outcome of his hard work scholarship and minute observation of the changing hotel industry. The present book is very much useful for both new comers and senior management executives working in the field of hotel industry in 21st Century. This book is a unique contribution made by the scholar who is founder of many Travel Agencies. He is also working as advisor of many Star Hotels in Aurangabad. This is Hub of tourism industry in South Asia. The present book is extremely useful for scholars marketing persons and new entrants in the field of tourism.

Service Quality Management In Hospitality & Tourism

Download Service Quality Management In Hospitality & Tourism PDF Online Free

Author :
Publisher :
ISBN 13 : 9788179927434
Total Pages : 360 pages
Book Rating : 4.9/5 (274 download)

DOWNLOAD NOW!


Book Synopsis Service Quality Management In Hospitality & Tourism by : Editors - Kandampully

Download or read book Service Quality Management In Hospitality & Tourism written by Editors - Kandampully and published by . This book was released on 2008-01-01 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality and tourism. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality & Tourism highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications. Topics covered include: services management marketing operations management human resources management service quality managementPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

Big Data and Innovation in Tourism, Travel, and Hospitality

Download Big Data and Innovation in Tourism, Travel, and Hospitality PDF Online Free

Author :
Publisher : Springer
ISBN 13 : 9811363390
Total Pages : 223 pages
Book Rating : 4.8/5 (113 download)

DOWNLOAD NOW!


Book Synopsis Big Data and Innovation in Tourism, Travel, and Hospitality by : Marianna Sigala

Download or read book Big Data and Innovation in Tourism, Travel, and Hospitality written by Marianna Sigala and published by Springer. This book was released on 2019-02-26 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together multi-disciplinary research and practical evidence about the role and exploitation of big data in driving and supporting innovation in tourism. It also provides a consolidated framework and roadmap summarising the major issues that both researchers and practitioners have to address for effective big data innovation. The book proposes a process-based model to identify and implement big data innovation strategies in tourism. This process framework consists of four major parts: 1) inputs required for big data innovation; 2) processes required to implement big data innovation; 3) outcomes of big data innovation; and 4) contextual factors influencing big data exploitation and advances in big data exploitation for business innovation.

Service Failures and Recovery in Tourism and Hospitality

Download Service Failures and Recovery in Tourism and Hospitality PDF Online Free

Author :
Publisher : CABI
ISBN 13 : 1786390671
Total Pages : 244 pages
Book Rating : 4.7/5 (863 download)

DOWNLOAD NOW!


Book Synopsis Service Failures and Recovery in Tourism and Hospitality by : Erdogan Koc

Download or read book Service Failures and Recovery in Tourism and Hospitality written by Erdogan Koc and published by CABI. This book was released on 2017-10-20 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

Quality Services and Experiences in Hospitality and Tourism

Download Quality Services and Experiences in Hospitality and Tourism PDF Online Free

Author :
Publisher : Emerald Group Publishing
ISBN 13 : 1787563839
Total Pages : 336 pages
Book Rating : 4.7/5 (875 download)

DOWNLOAD NOW!


Book Synopsis Quality Services and Experiences in Hospitality and Tourism by : Liping A. Cai

Download or read book Quality Services and Experiences in Hospitality and Tourism written by Liping A. Cai and published by Emerald Group Publishing. This book was released on 2018-10-19 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.

Quality Services and Experiences in Hospitality and Tourism

Download Quality Services and Experiences in Hospitality and Tourism PDF Online Free

Author :
Publisher : Emerald Group Publishing
ISBN 13 : 1787569659
Total Pages : 336 pages
Book Rating : 4.7/5 (875 download)

DOWNLOAD NOW!


Book Synopsis Quality Services and Experiences in Hospitality and Tourism by : Liping A. Cai

Download or read book Quality Services and Experiences in Hospitality and Tourism written by Liping A. Cai and published by Emerald Group Publishing. This book was released on 2018-10-19 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.