Improving Healthcare With Control Charts

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Improving Healthcare with Control Charts

Author : Raymond G. Carey
Publisher : Quality Press
ISBN 13 : 0873895622
Total Pages : 275 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Improving Healthcare with Control Charts by : Raymond G. Carey

Download or read book Improving Healthcare with Control Charts written by Raymond G. Carey and published by Quality Press. This book was released on 2003-01-01 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel you are drowning in a sea of data and wondering how you can learn from all of this information? While measuring quality efforts in healthcare is essential to the overall performance of any healthcare organization, it is also very complex, leaving many feeling overwhelmed and with a lot of unanswered questions: What are SPC methods and can they really help to improve healthcare? How can control charts be used to monitor key processes and outcomes? How can physicians use control charts to improve their clinical practice? In his latest book, Dr. Raymond Carey answers these questions and more as he helps to explain the need for, and the use of, SPC in healthcare. In Improving Healthcare with Control Charts: Basic and Advanced SPC Methods and Case Studies, Carey expands on his previous best-selling book, Measuring Quality Improvement in Healthcare, by providing more in-depth information on problems commonly experienced in constructing and analyzing control charts. He outlines specific SPC concepts, theories, and methods that will help improve measurement and therefore improve overall performance. Carey also presents many new case studies applying advanced methods and theory to real life healthcare situations.

Applications of Control Charts for Quality Improvement in Health Care

Author : Jerome Niyiora
Publisher :
ISBN 13 : 9781641760805
Total Pages : pages
Book Rating : 4.7/5 (68 download)

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Book Synopsis Applications of Control Charts for Quality Improvement in Health Care by : Jerome Niyiora

Download or read book Applications of Control Charts for Quality Improvement in Health Care written by Jerome Niyiora and published by . This book was released on 2020-03-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Statistical Methods in Healthcare

Author : Frederick W. Faltin
Publisher : John Wiley & Sons
ISBN 13 : 1119942047
Total Pages : 533 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis Statistical Methods in Healthcare by : Frederick W. Faltin

Download or read book Statistical Methods in Healthcare written by Frederick W. Faltin and published by John Wiley & Sons. This book was released on 2012-07-24 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: Statistical Methods in Healthcare In recent years the number of innovative medicinal products and devices submitted and approved by regulatory bodies has declined dramatically. The medical product development process is no longer able to keep pace with increasing technologies, science and innovations and the goal is to develop new scientific and technical tools and to make product development processes more efficient and effective. Statistical Methods in Healthcare focuses on the application of statistical methodologies to evaluate promising alternatives and to optimize the performance and demonstrate the effectiveness of those that warrant pursuit is critical to success. Statistical methods used in planning, delivering and monitoring health care, as well as selected statistical aspects of the development and/or production of pharmaceuticals and medical devices are also addressed. With a focus on finding solutions to these challenges, this book: Provides a comprehensive, in-depth treatment of statistical methods in healthcare, along with a reference source for practitioners and specialists in health care and drug development. Offers a broad coverage of standards and established methods through leading edge techniques. Uses an integrated case study based approach, with focus on applications. Looks at the use of analytical and monitoring schemes to evaluate therapeutic performance. Features the application of modern quality management systems to clinical practice, and to pharmaceutical development and production processes. Addresses the use of modern statistical methods such as Adaptive Design, Seamless Design, Data Mining, Bayesian networks and Bootstrapping that can be applied to support the challenging new vision. Practitioners in healthcare-related professions, ranging from clinical trials to care delivery to medical device design, as well as statistical researchers in the field, will benefit from this book.

How to Use Control Charts for Healthcare

Author : D. Lynn Kelley
Publisher : ASQ Quality Press
ISBN 13 : 9780873894524
Total Pages : 176 pages
Book Rating : 4.8/5 (945 download)

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Book Synopsis How to Use Control Charts for Healthcare by : D. Lynn Kelley

Download or read book How to Use Control Charts for Healthcare written by D. Lynn Kelley and published by ASQ Quality Press. This book was released on 1999-01-01 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a link between accreditation standards of the Joint Commission on Accreditation for Healthcare Organizations (JCAHO) and quality tools needed to meet these standards. Demonstrates the use of control charts in accordance with JCAHO standards, and provides a how-to reference guide for control charts, with easy to understand instructions, examples, and extensive use of graphics. Each chapter's instructions are followed by examples for practice and training.

Measuring Quality Improvement in Healthcare

Author : Raymond G. Carey
Publisher : Quality Press
ISBN 13 : 1636940811
Total Pages : 339 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Measuring Quality Improvement in Healthcare by : Raymond G. Carey

Download or read book Measuring Quality Improvement in Healthcare written by Raymond G. Carey and published by Quality Press. This book was released on 2001-09-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership. "Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." - Barry S. Bader, Publisher The Quality Letter for Healthcare Leaders "Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." - Donald M. Berwick, M.D. President and CEO, Institute for Healthcare Improvement Associate Professor of Pediatrics, Harvard Medical School Contents: Planning Your CQI Journey, Preparing to Collect Data, Data Collection, Understanding Variation, Using Run and Control Charts to Analyze Process Variation, Control Chart Case Studies, Developing Improvement Strategies, Using Patient Surveys for CQI, Formulas for Calculating Control Limits

The Health Care Data Guide

Author : Lloyd P. Provost
Publisher : John Wiley & Sons
ISBN 13 : 1118085884
Total Pages : 480 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Health Care Data Guide by : Lloyd P. Provost

Download or read book The Health Care Data Guide written by Lloyd P. Provost and published by John Wiley & Sons. This book was released on 2011-12-06 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health Care Data Guide is designed to help students and professionals build a skill set specific to using data for improvement of health care processes and systems. Even experienced data users will find valuable resources among the tools and cases that enrich The Health Care Data Guide. Practical and step-by-step, this book spotlights statistical process control (SPC) and develops a philosophy, a strategy, and a set of methods for ongoing improvement to yield better outcomes. Provost and Murray reveal how to put SPC into practice for a wide range of applications including evaluating current process performance, searching for ideas for and determining evidence of improvement, and tracking and documenting sustainability of improvement. A comprehensive overview of graphical methods in SPC includes Shewhart charts, run charts, frequency plots, Pareto analysis, and scatter diagrams. Other topics include stratification and rational sub-grouping of data and methods to help predict performance of processes. Illustrative examples and case studies encourage users to evaluate their knowledge and skills interactively and provide opportunity to develop additional skills and confidence in displaying and interpreting data. Companion Web site: www.josseybass.com/go/provost

McLaughlin and Kaluzny's Continuous Quality Improvement In Health Care

Author : William A. Sollecito
Publisher : Jones & Bartlett Publishers
ISBN 13 : 1449677487
Total Pages : 644 pages
Book Rating : 4.4/5 (496 download)

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Book Synopsis McLaughlin and Kaluzny's Continuous Quality Improvement In Health Care by : William A. Sollecito

Download or read book McLaughlin and Kaluzny's Continuous Quality Improvement In Health Care written by William A. Sollecito and published by Jones & Bartlett Publishers. This book was released on 2011-09-01 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: . Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition

MediCaring Communities

Author : Joanne Lynn
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781481266918
Total Pages : 194 pages
Book Rating : 4.2/5 (669 download)

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Book Synopsis MediCaring Communities by : Joanne Lynn

Download or read book MediCaring Communities written by Joanne Lynn and published by Createspace Independent Publishing Platform. This book was released on 2016-06-16 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans want a long life and most of us will get to live into our 80's and beyond, but we have not squarely faced the challenges of living well in the last years of long lives. This book lays out a thoroughly pragmatic way to organize service delivery and financing so that Americans could count on living comfortably and meaningfully through the period of disability and illness that most will experience in the last years of life - all at a cost that families and taxpayers can sustain. MediCaring Communities offers to customize care around the priorities of elders and their families and to manage the local care system so it is reliable and efficient.Three out of four of us will need long-term care. The period of needing someone's help every day now lasts more than two years, on average. Most of us will not have saved enough to get through this part of life without financial help from family or government - indeed, we'll spend almost half of our total lifetime healthcare expenditures in this last part of life, mostly on personal care that is not covered by Medicare. We have not yet required housing to be modified for living with disabilities or secured a ready supply of home-delivered food, and we certainly have not required medical care to focus on the patient and family priorities in order to enable the last years to be meaningful and comfortable. Family caregiving will be a crisis as families become smaller, more dispersed, older, and facing inadequate retirement income for the younger generation. MediCaring Communities improve care by building care plans around the health needs and living situation of the elderly person and family, and especially from respecting their choices about priorities. The improvements in service delivery arise from integrating supportive services at home with customized medical care and installing local monitoring and management. The improvements in finance arise from harvesting savings from the current overuse of medical tests and treatments in this part of life. These come together in MediCaring Communities.Strong evidence supports each component, but the real strength is in the combination, where savings support critical community-based services, communities build the necessary environment, and elders and their families craft their course with the help of interdisciplinary teams. This book lays it out, using expansion of PACE (The Program of All-Inclusive Care of the Elderly) as the test case. The book provides a strong and complete guide to serious reform, and just in time for the aging of the Boomers which will escalate the needs dramatically during the 2030's. Now is the time to act.Advance Praise for MediCaring Communities"For decades, Joanne Lynn's has been the clearest, strongest, most soulful voice in America for modernizing the ways in which we care for frail elders. This essential book is her masterpiece. It offers a magisterial, evidence-based vision of that new care, and an entirely plausible pathway for reaching it. Facing a tsunami of aging, our nation simply cannot afford to ignore this counsel."-Donald M. Berwick, MD, President Emeritus and Senior Fellow, Institute for Healthcare Improvement, and former Administrator, Centers for Medicare & Medicaid Services."MediCaring Communities integrates good geriatrics and long-term services and supports, and building upon an expanded PACE program can be a tangible start. We should try this!"-Jennie Chin Hansen, Lead in Developing PACE; Past President, AARP; and Past CEO of On Lok Senior Health Services and the American Geriatrics Society.

Understanding Variation

Author : Donald J. Wheeler
Publisher :
ISBN 13 :
Total Pages : 156 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Understanding Variation by : Donald J. Wheeler

Download or read book Understanding Variation written by Donald J. Wheeler and published by . This book was released on 1993 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides techniques to become numerically literate and able to understand and digest data.

Basic Tools for Quality Improvement in Health Care Informatics

Author : Jerome Niyiora
Publisher :
ISBN 13 : 9781641760812
Total Pages : pages
Book Rating : 4.7/5 (68 download)

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Book Synopsis Basic Tools for Quality Improvement in Health Care Informatics by : Jerome Niyiora

Download or read book Basic Tools for Quality Improvement in Health Care Informatics written by Jerome Niyiora and published by . This book was released on 2020-03-20 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare

Author : Jay Arthur
Publisher : McGraw Hill Professional
ISBN 13 : 0071753265
Total Pages : 370 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare by : Jay Arthur

Download or read book Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare written by Jay Arthur and published by McGraw Hill Professional. This book was released on 2011-02-22 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: DELIVER FASTER, BETTER, AND CHEAPER HEALTHCARE IN AS FEW AS FIVE DAYS 4 STAR DOODY'S REVIEW! "The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--Doody's Review Service Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma. Coverage Includes: Achieving a faster, better hospital in five days--emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICU Lean for accelerated patient flow Reducing medical errors with Six Sigma Creating a more profitable hospital in five days by reducing denied, rejected, and appealed claims Six Sigma for hospitals Excel power tools for Lean Six Sigma Identifying improvement projects through data mining and analysis Sustaining improvement using control charts Laser-focused process innovation Statistical tools for Lean Six Sigma Implementing Lean Six Sigma

Health Care Quality Management

Author : Thomas K. Ross
Publisher : John Wiley & Sons
ISBN 13 : 1118505530
Total Pages : 624 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Health Care Quality Management by : Thomas K. Ross

Download or read book Health Care Quality Management written by Thomas K. Ross and published by John Wiley & Sons. This book was released on 2014-01-07 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and executing quality and risk management initiatives. Health Care Quality Management offers an introduction to the field and practice of quality management and reveals the best practices and strategies health care organizations can adopt to improve patient outcomes and program quality. Filled with illustrative case studies that show how business processes can be restructured to achieve improvements in quality, risk reduction, and other key business results and outcomes Clearly demonstrates how to effectively use process analysis tools to identify issues and causes, select corrective actions, and monitor implemented solutions Includes vital information on the use of statistical process control to monitor system performance (variables) and outcomes (attributes) Also contains multiple data sets that can be used to practice the skills and tools discussed and reviews examples of where and how the tools have been applied in health care Provides information on root cause analysis and failure mode effects analysis and offers, as discussion, the clinical tools and applications that are used to improve patient care By emphasizing the tools of statistics and information technology, this book teaches future health care professionals how to identify opportunities for quality improvement and use the tools to make those improvements.

Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition

Author : Jay Arthur
Publisher : McGraw Hill Professional
ISBN 13 : 1259641090
Total Pages : 400 pages
Book Rating : 4.2/5 (596 download)

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Book Synopsis Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition by : Jay Arthur

Download or read book Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition written by Jay Arthur and published by McGraw Hill Professional. This book was released on 2016-09-05 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simple Steps to Improve Patient Safety, Patient Flow and the Bottom Line A Doody's Core Title for 2021! This thoroughly revised resource shows, step-by-step, how to simplify, streamline, analyze, and optimize healthcare performance using tested Lean Six Sigma and change management techniques. Lean Six Sigma for Hospitals, Second Edition, follows the patient from the front door of the hospital or emergency room all the way through discharge. The book fully explains how to improve operations and quality of care while dramatically reducing costs—often in just five days. Real-world case studies from major healthcare institutions illustrate successful implementations of Lean Six Sigma. Coverage includes: • Lean Six Sigma for hospitals, emergency departments, operating rooms, medical imaging facilities, nursing units, pharmacies, and ICUs • Patient flow and quality • Clinical staff • Order and claims accuracy • Billing and collection • Defect and medical error reduction • Excel power tools for Lean Six Sigma • Data mining and analysis • Process flow charts and control charts • Laser-focused process innovation • Statistical tools for Lean Six Sigma • Planning and implementation

Benchmarking in Health Care

Author : Joint Commission Resources, Inc
Publisher : Joint Commission Resources
ISBN 13 : 1599406160
Total Pages : 212 pages
Book Rating : 4.5/5 (994 download)

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Book Synopsis Benchmarking in Health Care by : Joint Commission Resources, Inc

Download or read book Benchmarking in Health Care written by Joint Commission Resources, Inc and published by Joint Commission Resources. This book was released on 2012 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking--comparing one's performance against internal or external sources--can be the cornerstone of many performance improvement initiatives in health care organizations. These projects are carried out for a variety of reasons: to enhance patient outcomes, streamline patient care delivery systems, reduce costs, and comply with local, state, or national initiatives, including accreditation and health care reform requirements. For organizations to successfully accomplish these objectives, they must be able to benchmark their performance within their facilities, over time, and against other organizations. Benchmarking in Health Care is an updated edition of a JCR best seller that provides organizations with step-by-step instructions to successfully design and implement benchmarking projects in their facilities as part of comprehensive performance improvement programs. Topics covered include the following: * Defining internal and external benchmarking * Complying with Joint Commission and Joint Commission * International benchmarking-related standards * Planning and organizing a benchmarking project, including gaining leadership support and assembling and organizing a team * Choosing appropriate benchmarking partners * Identifying and using appropriate global benchmarking databases * Collecting, analyzing, benchmarking, and presenting data * Using benchmarking data to drive improvement * Case studies from organizations around the world that are using benchmarking projects as integral components of performance improvement initiatives Help your staff to design and implement a successful benchmarking project in your organization!

Lean Hospitals

Author : Mark Graban
Publisher : CRC Press
ISBN 13 : 1439870446
Total Pages : 260 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Lean Hospitals by : Mark Graban

Download or read book Lean Hospitals written by Mark Graban and published by CRC Press. This book was released on 2016-04-19 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare leaders around the world are facing tough challenges, including the need to deliver better value for patients and payers, which means improving quality while reducing cost. It might seem impossible to do both, but organizations around the world are proving it's possible, through Lean. Health systems are able to enhance all dimensions of patient care, including both safety and service, while creating more engaging and less frustrating workplaces for healthcare professionals and staff... all leading to improved long-term financial performance. Building on the success of the first two editions of this Shingo Prize-Winning book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition explains how to use the Lean philosophy and management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates or budget constraints, employee retention, and harm to patients. The new edition of this international bestseller (translated into eight languages) begins with an overview of Lean methods and mindsets. It explains how engaging staff and leaders in Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes: New and updated material on identifying waste, A3 problem solving, employee idea management, kanban for materials management, and strategy deployment New case studies and examples—including a new 5S case study (Franciscan St. Francis Health) and other case examples highlighting the challenges and successes of an academic medical center and a small urgent access hospital, featuring quotes and stories from executives New examples and updated data throughout, including revised chapters on patient safety and patient flow challenges and the improvements driven by Lean Detailing the mindsets and methods needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including value stream mapping, standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors and improve performance in other dimensions. The balanced approach outlined in this book will guide you through the process of improving the quality of care and service while reducing costs in your hospital. *The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ

Preparing for Continuous Quality Improvement for Healthcare

Author : Reza Ziaee
Publisher : CRC Press
ISBN 13 : 1466567724
Total Pages : 172 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Preparing for Continuous Quality Improvement for Healthcare by : Reza Ziaee

Download or read book Preparing for Continuous Quality Improvement for Healthcare written by Reza Ziaee and published by CRC Press. This book was released on 2017-07-27 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organiza

Quality and Safety in Pharmacy Practice

Author : Terri L. Warholak
Publisher : McGraw Hill Professional
ISBN 13 : 0071603867
Total Pages : 292 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis Quality and Safety in Pharmacy Practice by : Terri L. Warholak

Download or read book Quality and Safety in Pharmacy Practice written by Terri L. Warholak and published by McGraw Hill Professional. This book was released on 2010-05-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain a complete understanding of the principles of quality improvement and their application to present and future pharmacy practice "This book is a great resource for pharmacists and pharmacy students who want to learn about safety and quality in pharmacy practice."--Laura Cranston, RPh, Executive Director, The Pharmacy Quality Alliance Quality and Safety in Pharmacy Practice details the principles, approaches, strategies, and actions necessary to improve the overall safety and effectiveness of pharmacy services. Although one of the book’s primary goals is to enhance the quality of future health care, you will find guidelines that can be implemented immediately to improve today’s pharmacy practice. This comprehensive text offers a complete overview of quality in general, the reasons for improving practice, and actual day-to-day changes and approaches that will positively impact the patient. Quality and Safety in Pharmacy Practice is divided into five parts, covering: The current and future landscape of health care quality and the business case for quality improvement and value-driven health care Quality improvement concepts and tools, including statistical process control Quality and safety measurement, including mechanisms for gathering consumer feedback Incentives and other drivers of quality improvement Application of the principles of quality improvement to pharmacy practice -- complete with case examples